Beware of "We Need Your Help Resolving an Issue with Your Account" Paypal Phishing Scam
May 19, 2014
The phishing PayPal email message below with the subject: "We need your help resolving an issue with your account," which claims that PayPal has temporarily limited the recipients' accounts, and they need to provide them with information in order to remove the limit from their accounts, is another attempt by cybercriminals to steal PayPal users' account information, personal and credit card information.
Please continue reading below.
The Phishing PayPal Email Message
We need your help resolving an issue with your account.To give us time to work together on this, we've temporarily limited what you can do with your account until the issue is resolved.
We understand it may be frustrating not to have full access to your PayPal account.
We want to work with you to get your account back to normal as quickly as possible.
What's the problem ?
It's been a little while since you used your account.For reasons relating to the safe use of the PayPal service we need some more information about your account.
Reference Number: PP-001-278-254-803
It's usually quite straight forward to take care of these things.Most of the time, we just need some more information about your account or latest transactions.
1.Download the attached document and open it in a browser window secure.
2.Confirm that you are the account holder and follow the instructions.
This phishing email has an attachment that contains a form that will open in your web browser. The form will ask you for your PayPal user name, password, personal and credit card information.
If you enter the information on the form, it will be sent to the scammers behind this phishing scam.
If you receive an email message like this, never click on the link or open the attachment in it.instead go directly to PayPal's website www.paypal.com in your web browser and sign into your account. If there are any account notification, PayPal will display it in your account.
PayPal will never ask you to confirm that you are the holder of an account by asking you to confirm your personal and credit card information.
Also, in email messages, PayPal will address you by your name and not by the following:
Dear [Email Address]
If you were tricked into sending these cybercriminals your PayPal user ID, password, personal and credit card information, please change your PayPal password and contact your bank immediately.
This PayPal phishing scams is similar to the following:
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