Phishing or Fake Citibank Alert Notification Email - Unauthorized Access Notice
August 15, 2013 5:26 PM
- Article ID:5112 -
The email message below with the subject: "Unauthorized Access Notice", is a fake Citibank alert notification. This spoofed email message was not sent by Citibank and you should not open the attached file. The attachment is a fake Citibank form designed to trick you into entering your Citibank user name, password and personal information.
Fake Citibank Alert Notification Email:
From: alerts@ citibank.com (alerts@alerts. citibank.com)
1 attachment - Citibank.html (26.0 KB)
We recently have determined that different computers have tried to log on to your Online Banking account and multiple password failures were present before logons.
We now need to re-confirm your account information with us.
Please download and open the document attached to this e-mail in order to verify your records. Please follow the instructions from the document.
If this is not completed by August 16, 2013 we will be forced to suspend your account indefinitely, as it may have been used for fraudulent purposes.
PLEASE NOTE: This is a mandatory measure. Failure to verify your records will lead to permanent service suspension.
After verifying your records you will be able to use your account as usual.
We thank you for your cooperation.
This Alert was sent according to your account settings; please do not reply to this message. Please do not contact us directly as this issue is mainly processed by the Online System.
Fake Citibank Alert Notification Form Email Attachment
Although the email message appeared as if it came from Citibank bank's email address: alerts@ citibank.com, it was not. This email address was spoofed, meaning it was not sent from alerts@ citibank.com, but from some other email account.
If you have already entered your user name, password and personal information on this fake form, please try changing your Citibank password and contact Citibank.
Always go to directly www.citibank.com to sign into your Citibank account, instead of clicking on a link.
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