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NCB Jamaica Phishing Scam - "Confirmation - Personal Information Update"

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NCB Jamaica Phishing Scam - "Confirmation - Personal Information Update"

The email message below: "Confirmation - personal information update," is a phishing scam. The email message was sent by cyber-criminals in an attempt to trick National Commercial Bank (NCB) Jamaica customers into visiting a phishing website, created to steal their account credentials, personal and financial information. Recipients of the email message are advised not follow the instructions in it, and should never click on a link in an email message to sign into their online accounts.

The Fake and Phishing NCB Jamaica Email Message

From: NCB Jamaica [mailto:s.butan]

Sent: Monday, February 23, 2015 2:04 PM
Subject: Confirmation - personal information update

Dear Valued Customer,

We recently reviewed your account and suspected that your security question and answers was not up-to-date.

Due to this, you are requested to follow the provided steps and confirm your security questions and answers for the safety of your online banking account.

Please follow the steps below to update your security Questions and answers:

1. Please click here ( to Login Online Banking and enter your User Id and Password

2. Please select your three security questions from the list provided and enter the relevant answers then continue (your answers are NOT case sensitive)

3. Click continue to confirm your updateIf you have forgotten your username or you have a challenge with the generated password, you may contact us at the numbers below for assistance.


“Building a better Jamaica”

1-888-NCB-FIRST (622-3477) from Jamaica
1-866-NCB-FIRST (622-3477) from the United States of America, Canada and the English Speaking Caribbean
0-800-032-2973 from the United Kingdom

This email was sent to:
This email was sent by: National Commercial Bank Jamaica Ltd
32 Trafalgar Road Kingston, St. Andrew 10 Jamaica

We respect your right to privacy - view our policy
Manage Subscriptions | Update Profile | One-Click Unsubscribe

Again, it is recommended that NCB customers should never click on a link in an email message to sign into their accounts.instead, they should go directly to NCB's website at and sign in from there.

Now, although the abovementioned advise will help protect NCB or other online banking customers, there is a hacking technique called “Man-in-Middle” attack, which cyber-criminals can use to harvest financial, personal or other information that they will need to rip off their victims.

To prevent the “Man-in-Middle” attack, it is recommended that online banking users never use a public computer or Wi-Fi connection, which are usually located at cybercafes, airports or hotels, to sign into their online banking accounts. They should instead use trusted internet connections like their home, work or mobile phone data internet connections.

NCB is asking its customers to call 1-888-622-3477 to report doubtful emails.

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Please share with us what you know or ask a question about this article by leaving a comment below. Also, check the comment section below for additional information, if there is any.

Remember to forward malicious or phishing email messages to us at the following email address:

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