Capital One customers who have received email or SMS text messages claiming that their account information appears to be missing or incorrect should delete the messages. This is because the messages, like the one below, are being sent by cyber criminals, to frighten and trick potential victims into clicking on the links in them, which go to phishing websites that steal online account credentials.
Sample of "Capital One Important Account Update" Phishing Scam
From: Capital One <email@example.com>
Sent: Thursday, July 6, 2017 6:34 PM
Subject: Important Account Update!
Dear Account Holder,
Some information on your Capital One account appears to be missing or incorrect.
Please confirm your information promptly so that you can continue to enjoy all the benefits of your Capital One account.
If you don't confirm your information, we'll limit what you can do with your account.
Please visit: Capital One Online Account Verification
Capital One customers who have received messages claiming that they need to do some activity on their accounts, such always go directly to https://www.capitalone.com/ and sign into their accounts. Once they have signed in, they will be notified of security updates, notifications and other important notifications. So, there is no need to click on a link in an email message, which may go to phishing or malicious website.
Also, Capital One customers who have already been tricked by the phishing messages, are asked to change their passwords and contact Capital One immediately, before their accounts are hijacked and used fraudulently by cyber criminals.