Online Threat Alerts (OTA) - Alerting you to scams and frauds.

FedEx Delivery Text Scam - How to Protect Yourself
FedEx Delivery Text Scam - How to Protect Yourself

FedEx never requests personal information or payment via text for package delivery. If you received a text claiming a package is on hold until you click a link or pay a fee, it is a smishing scam designed to steal your money or identity.

How to Identify a FedEx Text Scam

  • Suspicious Sender Numbers: Authentic FedEx text alerts come from the short code 46339. Scams usually come from standard 10-digit phone numbers or international codes.
  • Demands for Money: FedEx does not text you to demand payment for delivery, customs, or address corrections.
  • Urgent or Threatening Language: Scam texts create a false sense of urgency, claiming your package will be "returned to sender" or "destroyed" if you do not act immediately.
  • Flawed Links: The text will include a link that looks close to the official website but is misspelled (e.g., fedx-tracking-info.com instead of the official FedEx Homepage).

Immediate Steps to Take

  1. Do Not Click the Link: Clicking the link can download malware onto your phone or direct you to a phishing site.
  2. Do Not Reply: Replying "STOP" or asking questions confirms your phone number is active, which leads to more scam messages.
  3. Verify Independently: Copy the tracking number (if one was provided) and paste it directly into the tracking tool on the official FedEx Tracking Page.
  4. Report the Scam: Take a screenshot of the text message and email it to abuse@fedex.com. You can also forward the text message to 7726 (SPAM) to report it to your mobile carrier.
  5. Block the Number: Use your phone's built-in features to block the sender's number and delete the text message.

If You Already Clicked the Link

  • Financial Details: If you entered credit card or banking information, contact your bank immediately to freeze your cards and dispute any unauthorized charges.
  • Account Passwords: If you entered account credentials, change your passwords immediately across all platforms that share those same credentials.
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