Online Threat Alerts (OTA) - Alerting you to scams and frauds.

CBI Malwarebytes a Scam or is it Legitimate?
CBI Malwarebytes a Scam or is it Legitimate?

A CBI*MALWAREBYTES charge on your billing statement is a legitimate auto-renewal or purchase charge for Malwarebytes cybersecurity software. The "CBI" prefix stands for Cleverbridge, which is an authorized third-party global billing partner used by Malwarebytes to process credit card payments and subscription renewals.

Why You Were Charged

  • Auto-Renewal: You likely purchased an individual or plus security subscription in the past, and it automatically renewed for the year.
  • Free Trial Expiration: A free trial period may have ended, causing it to automatically convert into a paid annual plan.

What You Should Do

  • Verify Your Subscription: Log in to your profile via the Malwarebytes Help Center to view your purchase history and active devices.
  • Contact Billing Support: If you did not intend to renew, you can reach out directly via the Malwarebytes Support Web Portal or look up your order number via Cleverbridge customer support to request a refund.
  • Cancel Auto-Renew: To avoid future charges, you can adjust your billing settings inside your account panel or check the official Malwarebytes Guide to Managing Auto-Renewal.
  • Dispute Fraud: If you do not have a Malwarebytes account and believe your card information was stolen, contact your credit card issuer immediately to report the fraud and freeze the card.

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