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Microsoft Account Security Code Request Email

Date: August 15, 2012 10:59 AM - Views: 293,619 - Comment Comments: 289
Microsoft Account Security Code Request Email

This morning I received the e-mail message below from "Microsoft account team (account-security-noreply @microsoft.com)" stating that I have verified my Microsoft account by requesting my security code. I did not request such code. The e-mail message also states that, if I didn't request this code I should change my password at https://account.live.com.

Here is a copy of the e-mail message:

From: Microsoft account team(account-security-noreply @microsoft.com) This sender's domain is in your safe domain list.

Sent: Wed 8/15/12 7:00 AM

To: ***@hotmail.com

Subject: Microsoft account security code

Hi, Thanks for helping us verify your Microsoft account! Here is your code ****.

If you didn't request htis code, we recommend that you go to https://account.live.com and change your password.

Thanks, The Microsoft account team

On Microsoft Answers (http://answers.microsoft.com/), a super moderator by the name of Joey_D stated that there is nothing to worry about because it seems someone accidentally entered my email address causing the request to be sent to me.

Here is Joey_D response:

This is not a scam. It is a valid Windows Live communication email but chances are, it was not meant for you unless you actually requested for a code.

This email is generated by our system whenever someone with a blocked account tries to unblock it. The system sends this email to the alternate email of the blocked account.

You are receiving this because someone mistakenly entered your email address as their alternate email. You can delete this email without worries.

Thanks!

If you are unable to sign into your Microsoft Live/Hotmail/Outlook accounts,please click here to report it to Microsoft. We are not affiliated with Microsoft.

Update: Scammers are sending out phishing email messages designed to steal your Hotmail, Live or Outlook user names and passwords. So, if you receive any email message claiming that you need to click on a link, please go directly to www.hotmail.com, www.live.com or www.outlook.com and sign into your account, instead of clicking on the link.

For list of Hotmail, Live or Outlook phishing email scams, please click here.

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CommentComments or Questions (289)

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  • Anonymous: 5 days, 19 hours ago from: Borsbeek, Antwerpen, Belgium

    ------ -------- -------
    Microsoft account
    Security info replacement
    Good news! The waiting period is over. You can now replace all your security info and change the password for the Microsoft account go*****@hotmail.com.
    As part of this process, your old security info will be deleted and your contact email go****@yahoo.com will be added instead.

    Click the button below to finish replacing your info.
    Replace security info
    Thanks,
    The Microsoft account team
    ------ -------- ----

    this is the mail I recieved ~


  • Anonymous: 1 week, 4 days ago from: Newmarket, Ontario, Canada

    I only received a 4 digit security code but when entering 4 digit, it does not accept it and asking to enter 5 digit? What can I do? ~


  • Anonymous: 2 weeks, 2 days ago from: Adelaide, South Australia, Australia

    I have been locked out of my hotmail first and now my computer, as the new password which it said had to be different, I didn't write down.

    I had hope I would be able to get into my hotmail, however this didn't happen, even either a new password made for it.

    Now as I need the password to open my computer, due to their updated window design I am locked out of my computer.

    I now am using my old one I have had for over 3 years, ..no hotmail, but but I do have a working computer.

    Microsoft you duck, my account was fine for 14. Years..till you added your new security.

    Will go to apple for sure if you keep this up
    John m.

    Oh if I have tried to access too many times say so, don't get me to re fill out my details to then tell me it will not work as I have tried too many times to access my account ~


  • Anonymous: 2 weeks, 3 days ago from: Sudbury, Ontario, Canada

    If this isn't a scam why are the requesting phone numbers for one and why is it happening to the same email account repeatedly. I have now had this happen 6 times on my one account requesting a new security code each time. ~


    • info: 2 weeks, 3 days ago

      Always ensure that you are on the following websites when dealing with your email account:
      www.microsoft.com
      www.live.com
      www.hotmail.com
      www.outlook.com

      Any other websites and it is possible someone is attempting to steal your email account username and password, which they will use to hijack your account. ~


  • Anonymous: 2 weeks, 6 days ago from: South Sudan

    I have a problem logging in to my account, when I login it request me to verified my security code,but I did not revived any security code since I create my account , but some one used my account and received a security code using my account which make it difficult for me to verify ~


  • Anonymous: 2 weeks, 7 days ago from: Miami, Florida, United States

    How do I get a security code I received awhile ago it's only four numbers it says I need seven numbers. I need this because I am having problems getting with my Skype account.

    I have tried everything I think I am not that good with computers. I had Skype for two days and I clean up my pc wipe everything out. Thank you Dale. ~


    • info: 2 weeks, 7 days ago

      Use or click on the link in the article above to contact Microsoft for information about your security code. ~


  • Anonymous: 3 weeks, 2 days ago from: Akron, Ohio, United States

    Oh I clicked your link to contact MICROSOFT. LOL. Again simply wants you to Login so they can spam you with more security emails! I have tried resolving this matter over the past year to no avail. Its a shame I can walk up to the president and shake hands easier than check my email... To think I have been a devoted customer since their inception. Was the first in line for the new SURFACE. Actually I was the only one in line. But I got it. Simply amazing... ~


  • Anonymous: 3 weeks, 3 days ago from: Lincoln, Nebraska, United States

    I no longer have a hotmail account and do not remember the password.

    I started a new email at Yahoo when my Hotmail account was hacked.

    I still use the m*@hotmail.com plus I have an account with Yahoo m*@yahoo.com

    How do I get back into my Hotmail account. ~


    • info: 3 weeks, 3 days ago

      Please contact Microsoft using the link in the article above. ~


  • Anonymous: 3 weeks, 5 days ago from: Le Havre, Haute-Normandie, France

    When I requested a code by text message on my phone number fixed, I responded: 'Can not send a code on the phone number, change of phone number.'
    All I gave my cell phone number and I actually got a 4-digit code, while my email account request 5 digits.

    What should I do to finally access my mail? ~


  • Anonymous: 1 month, 1 week ago from: Washington, United States

    Does anyone know what to do when the secondary email account verification (text or alternate email) isn't allowing an access code to be sent?

    The message I keep getting now on each of my 3 email accounts -- 2 hotmail 1 outlook -- is:"we can't send you the code". I have 2 different methods of receiving my codes, and one has always worked...now neither works. Thank you! Rob ~


  • Anonymous: 1 month, 2 weeks ago from: Newport News, Virginia, United States

    I cannot go through the log in process because my phone number has been discontinued, and I am unable to change it to the current number. What should I do? Thanks. ~


    • info: 1 month, 1 week ago

      Use link in the article above to contact Microsoft. ~


  • Anonymous: 1 month, 2 weeks ago from: Toronto, Ontario, Canada

    I am having a real serious issue with my account right now, when I log in, the get a webpage saying:

    Did you request a security info change?
    Someone started a process to replace the security info for (My Email)?@hotmail?.com?.

    O Yes
    O NO

    When I click "No" and click "Next" I get this:


    Help us protect your account

    Since you're trying to access sensitive info, you need to use a security code to verify your account. How would you like to receive your code?

    [18*****@caramail.com]

    To verify that this is your email address, enter it below and click "Next" to receive your code.

    [someone@example.com]

    And I cannot log into my email at this points, the email in the top 18****@carmail.com is not familiar to me at ALL!, and now in order for me to log into my email I have to say:

    O yes in the first question : "Did you request a security info change?"

    I think someone may be trying to hack my email please HELP. how can I contact Microsoft, I already sent them an email with no reply's yet. ~


    • info: 1 month, 1 week ago

      Try changing your password. And, to contact Microsoft, click on the link in the article above. ~


  • Anonymous: 1 month, 2 weeks ago from: Chilliwack, British Columbia, Canada

    I'm experiencing the Microsoft "someone may be using your account" in hotmail and have requested the code, applied the code accordingly with no results

    How do we get our hotmail account back? I have contacts in there.

    I need What are the risks I do not understand all that I'm reading on this from different sites.

    Thanks
    Ann ~


  • Anonymous: 1 month, 3 weeks ago from: Carol Stream, Illinois, United States

    I didn't request anything and I received this from Microsoft. It says is from a trusted sender but I´m not sure what to do. Please help me.

    ---
    Microsoft account security info?
    Microsoft account security infoActions Microsoft account team (account-security-noreply@account.microsoft.com)


    Microsoft account
    Security info replacement
    Good news! The waiting period is over. You can now replace all your security info and change the password for the Microsoft account sh*****@hotmail.com.
    As part of this process, your old security info will be deleted and your contact email mar******@hotmail.com will be added instead.
    Click the button below to finish replacing your info.
    Replace security info

    Thanks,
    The Microsoft account team
    --- ~


    • info: 1 month, 3 weeks ago

      The email message is legit, just follow the instructions in it if you want to. ~


  • Anonymous: 1 month, 3 weeks ago from: Fauldhouse, West Lothian, United Kingdom

    For gods sake, all this code carry on is driving me nuts you keep sending a code to a address that does not exist and I cannot clear it.

    PLEASE make it easy to get to my own address thank you. ~


  • Anonymous: 1 month, 3 weeks ago from: Turkey

    Hello and sorry for my English.

    I am seriously sick of your security process everytime I tried to check my mails. Seriously ENOUGH!!

    I don`t even remember that I have a gmail account for security codes. I don`t even use it! Stop asking about stupid CODES for security!

    I am not using that stupid GMAIL!

    I got my code from my phone is not it enough?!

    STOP IT! ~


  • Anonymous: 1 month, 3 weeks ago from: Timmins, Ontario, Canada

    I cannot log in to my hotmail account to verify anything, I no longer have that back up email address or cell phone. I created my account a long time ago....HELP.... ~


  • Anonymous: 1 month, 3 weeks ago from: Waianae, Hawaii, United States

    This is the message I have in my in box....do I need to do anything with this?

    Microsoft account
    Security alert
    We think that someone else might have accessed the Microsoft account wh*****@yahoo.com. When this happens, we require you to verify your identity with a security challenge and then change your password the next time you sign in.
    If someone else has access to your account, they have your password and might be trying to access your personal information or send junk email.
    ..... ~


    • info: 1 month, 3 weeks ago

      In order to tell determine if the email address is legitimate, we need to see the original email message. Please forward the original email message to: info@onlinethreatalerts.com ~


  • Anonymous: 1 month, 3 weeks ago from: Portland, Oregon, United States

    I am sick and tired of not being able to change my password when I want to - instead I get requests for an e-mail (my work) and they will send me a code. when I use the code it does not accept it. how to resolve this issue? How do I know if my account is blocked and how to unblock it. ~


  • Anonymous: 1 month, 3 weeks ago from: Plainville, Connecticut, United States

    I received an text saying it was a Microsoft Support Code... I never asked for one. What does this mean? ~


  • Anonymous: 1 month, 3 weeks ago from: United Arab Emirates

    I cannot access my Skype because of that verification ..your very strict..I don't know where to read this email. ~


  • Anonymous: 1 month, 4 weeks ago from: Franklin, Tennessee, United States

    This morning we received this email:


    Microsoft account
    Security alert

    We think that someone else might have accessed the Microsoft account yu*****@comcast.net. When this happens, we require you to verify your identity with a security challenge and then change your password the next time you sign in.
    If someone else has access to your account, they have your password and might be trying to access your personal information or send junk email.
    If you haven't already recovered your account, we can help you do it now.
    Recover account
    Learn how to make your account more secure.

    Is this legit? ~


    • info: 1 month, 4 weeks ago

      We cannot tell if it is legit or not, until we are able to view the original email message. Or, if you can tell us where the link in the email message goes or points. ~


  • Anonymous: 1 month, 4 weeks ago from: India

    HI All,
    I am getting the massage below when I am trying to access my outlook account and I have changed my phone number. Also so I am not getting any verification code. Please be careful.

    ---
    Did you request a security info change?
    Someone started a process to replace the security info for vip*****6?@outlook .com?.

    Regards
    Vipin Kumar
    --- ~


    • info: 1 month, 4 weeks ago

      Never click on the links in an email message. Go directly to www.outlook.com and sign into your account from there. ~


  • Anonymous: 1 month, 4 weeks ago from: South Yarra, Victoria, Australia

    Received the following from "account-security-noreply @account.microsoft .com"

    it was "html pretty" before the text transfer.

    Microsoft account
    Security alert
    We think that someone else might have accessed the Microsoft account bo******* @bigpond .com. When this happens, we require you to verify your identity with a security challenge and then change your password the next time you sign in.

    If someone else has access to your account, they have your password and might be trying to access your personal information or send junk email.
    If you haven't already recovered your account, we can help you do it now.
    Recover account

    Learn how to make your account more secure.

    Thanks,
    The Microsoft account team ~


    • info: 1 month, 4 weeks ago

      In order to tell if the email is legitimate, we need to know where the link in the message goes. ~


  • Anonymous: 1 month, 4 weeks ago from: Ardmore, Oklahoma, United States

    I received an email titled Microsoft account security alert that says: We think that someone else might have accessed the Microsoft account
    with my email address. When this happens, we require you to verify your identity with a security challenge and then change your password the next time you sign in. If someone else has access to your account, they have your password and might be trying to access your personal information or send junk mail.

    If you haven't already recovered your account, we can help you do it now.

    Is this legit? What must I do now?

    Is this truly from Microsoft? I think someone posing as Microsoft is what got me in this mess. ~


    • info: 1 month, 4 weeks ago

      It maybe a phishing scam. So, the safest thing to do is to sign into your account and change your password.

      Do not click on any of the links in the email message.

      Go directly to www.hotmail.com, www.live.com or www.outlook.com to sign into your account. ~


  • Anonymous: 2 months, 0 week ago from: Cantonment, Florida, United States

    Any REPEAT any unsolicited email asking you to do ANYTHING AT ALL is most likely a FRAUD/PHISHING attempt to get you to open the email, click on a link, or enter personal info so that the sender can steal from you!

    The more urgent the email sounds only increases your chances of being scammed.

    DELETE unsolicited emails, if you have any real problems with a company they will secure your account until you contact the real company.

    If the situation is really urgent then the company will likely reach you by U.S. Mail, because serious security issues are never discussed by email or telephone when ever you are contacted by any unknown person seeking to initiate the contact.
    J.L. (Retired DoD Security subject matter expert) ~


  • Anonymous: 2 months, 1 week ago from: Mississauga, Ontario, Canada

    I have been trying to get into my microsoft account to check my e-mail messages - 2 months now. You keep asking me for a security code and asking where should you send the code.

    I have only one e-mail address, which I cannot get into because I need this stupid code to get in. I tried calling Microsoft a few times, but each time I am asked for my credit card info after a number of ridiculous questions. I need to get into my e-mail account my livelihood depends on it.

    I have been getting by, but now it is absolutely necessary. I do not think I should pay for your sloppy service.

    Anonymous ~


    • Anonymous: 2 months, 0 week ago from: Cantonment, Florida, United States

      If your "livelihood depends on it", you simply MUST create more secure means to contact others by email.

      Use two(2) different emails, one for serious contacts and the other give to every suspicious or unknown person/webpage that asks.

      Use a monthly or even weekly "password/phrase" in subject line (and send out a new one each predetermined period).

      This works to not only filter out garbage or suspicious contacts but also serves to "Keep in Touch" with those that might not hear from you for long periods.

      Also maintain a ready to use alternate email that has NOT BEEN DISTRIBUTED, in an emergency you can reach out to you contacts with an immediate solution to a compromised email account. Best of all since you depend on technology for your living, invest in a good book on computer/internet security.

      Respectfully
      J.L (Retired DoD Computer security subject matter expert)
      P.S. READ THE BOOK!!! ~


    • info: 2 months, 1 week ago

      Why would Microsoft need your credit card information? It seems as if you were a victim of a phishing scam. Please use the link in the article above to contact Microsoft. ~


  • Anonymous: 2 months, 1 week ago from: Los Angeles, California, United States

    Well, I don't get no security code. I tried everything and well I still can't do it wont even contact my phone or my email.

    I tried even removing my phone since that.

    What it tells me and now is even impossible and it says that someone tried to gain access of my account, so I don't know what to do in order to do this. ~


    • info: 2 months, 1 week ago

      Are you able to sign into your account? ~


  • Anonymous: 2 months, 1 week ago from: Laval, Québec, Canada

    Hi,

    I recieved an email saying:

    Someone started a process to replace all of the security info for the Microsoft account ha***** @hotmail .com.
    If this was you, click the button below to bypass the waiting period by using your existing security info.
    This was me
    If this wasn't you, someone else might be trying to take over ha***** @hotmail .com. Click here and we'll help you protect this account.
    Thanks,
    The Microsoft account team

    I dont have any email starting with ha, can you please tell me what it is? ~


    • info: 2 months, 1 week ago

      It is a phishing scam created to steal the user names and password of hotmail users. ~


  • Anonymous: 2 months, 1 week ago from: Galway, Galway, Ireland

    Microsoft Account

    Dear Hotmail User,

    It has come to our notice that your account is not yet upgraded after several notice of verification you are yet to upgrade your account.
    Kindly be informed that we'll not be held responsible for your account deactivation once you fail to upgrade your account after this Final Warning. To remove your account from our deactivation list kindly click Upgrade now below





    To upgrade click: Upgrade Now



    Click Here To Unblock Or Move This Message Inbox And Click Here To Upgrade






    is that real

    WARNING: ACCOUNT OWNER THAT REFUSES TO UPDATE HIS/HER ACCOUNT AFTER 5 DAYS OF RECEIVING THIS WARNING WILL LOSE HIS OR HER ACCOUNT PERMANENTLY.DO NOT IGNORE THIS NOTICE.




    Regards,
    Thanks for using Outlook!
    The Microsoft account team
    Copyright © 2014 Microsoft. ~


    • info: 2 months, 1 week ago

      This is a phishing scam, designed to steal the user names and passwords for hotmail users. Never click on a link to sign into your account. Always go directly to www.live.com, www.hotmail.com, or www.outlook.com to sign into your email account instead. ~


  • Anonymous: 2 months, 1 week ago from: Kenya

    I forgot the password for my microsoft account,I have been trying to retrieve it to no avail.I have already sent verification request but no response. ~


  • Anonymous: 2 months, 1 week ago from: Parsippany, New Jersey, United States

    I was sent a security code when I asked for one. I put it in but it does not work.

    I just want to edit my credit card expiration date. Why does the security code that was sent to me does not work? ~


  • Anonymous: 2 months, 1 week ago from: Torrance, California, United States

    Received this e-mail today:
    ------


    To: Me

    Today at 1:49 PM

    Microsoft account
    Security alert
    We think that someone else might have accessed the Microsoft account ka*****@sbcglobal.net. When this happens, we require you to verify your identity with a security challenge and then change your password the next time you sign in.

    If someone else has access to your account, they have your password and might be trying to access your personal information or send junk email.

    If you haven't already recovered your account, we can help you do it now.

    Recover account

    Learn how to make your account more secure.
    Thanks,
    The Microsoft account team>
    ------

    I don't have a Microsoft account and assume this is a scam. Please assure me that I'm correct in assuming this.

    Thanks, ~


    • info: 2 months, 1 week ago

      You are right, it is a phishing scam, created to steal hotmail, live.com or outlook.com accounts username and password. ~


      • Anonymous: 2 months, 1 week ago from: Mission Viejo, California, United States

        I received this same email however the links in the email are legit. Possible the email is legit? ~


        • info: 2 months, 1 week ago

          Yes, some of the email are legit. But for people who are unable to tell, we recommend not clicking on the links, but instead going directly to live.com, outlook.com or hotmail.com to sign into their accounts. ~


  • Anonymous: 2 months, 1 week ago from: Malden, Massachusetts, United States

    I try to sign in to microsoft account, but I can't sign because I cound'nt remember the security Code! how can I get my code? How? ~


  • Anonymous: 2 months, 1 week ago from: Bangkok, Krung Thep, Thailand

    I cannot log in to my email account. It asks for some security code showing the last two characters and asks for the last four characters. I put these in and we just go around in circles.

    What is the problem. Why can I not get access to my email.

    What a hassle! Why? ~


  • Anonymous: 2 months, 1 week ago from: Dawson Creek, British Columbia, Canada

    I signed up with outlook to have a password to get into my account and thought that was a good thing until I recently travelled to Alaska and couldn't get into my acoount from any library computer I went to.

    How come it would let me in from a friend's computer without any protection, but not when I used my password on a public computer. I was really ticked that in 6 weeks I was only able to access my account once.

    What's the point in having a password, if it doesn't work? ~


  • Anonymous: 2 months, 1 week ago from: Topeka, Kansas, United States

    I got a notification stating my email needs attention and it said it sent to my Gmail account and when I look nothing comes in. ~


    • info: 2 months, 1 week ago

      Be careful when clicking on links in email messages. Cyber-criminals are creating phishing scams designed to steal your email account's username and password. Always ensure that you go to hotmail.com, live.com or outlook.com to sign into your account, instead of clicking on a link in an email message. ~


  • Anonymous: 2 months, 2 weeks ago from: Tanzania

    I dont see my vérification code so I fail to open any application. Please I need help as soon as possible. ~


  • Anonymous: 2 months, 2 weeks ago from: Wichita, Kansas, United States

    I recieved redirect screens with similar responses about the code and have not seen my
    email list for about 4 days.

    But this started about three weeks ago. The first email with another company that I saw a response saying they were security was yesterday.

    The rest were always redirects without saying they were redirecting. And always the code thing with different amounts of numbers. ~


  • Anonymous: 2 months, 2 weeks ago from: Durban, KwaZulu-Natal, South Africa

    I got a verification code but its a 7 digit code and I need a 4 digit code to verify my email address for Microsoft account plz help ~


  • Anonymous: 2 months, 2 weeks ago from: Woodside, New York, United States

    I received a text message on my new T-Mobile phone seeking verification that it was me who tried to access my Hotmail account. Well it was. What do I do now? ~


  • Anonymous: 2 months, 2 weeks ago from: Toronto, Ontario, Canada

    Hi, I received a similar email ( below)
    ******
    Microsoft account
    Security info replacement
    Someone started a process to replace all of the security info for the Microsoft account re*****@hotmail.com.

    If this was you, click the button below to bypass the waiting period by using your existing security info.
    This was me
    If this wasn't you, someone else might be trying to take over re*****@hotmail.com.

    Click here and we'll help you protect this account.
    Thanks,
    The Microsoft account team
    ******

    However I don't have a microsoft account- I use apple, so shouldn't have any windows account as well.

    what is a microsoft account anyways?

    Also, I have not any account that starts with re****... I guess I will ignore the email all together.

    Is hold be safe if so, right? thanks for the reply ~


    • info: 2 months, 2 weeks ago

      It seems to be a phishing email message attempting to steal the recipient's email account username and password.

      Please send a copy of the email message to us.
      ~


  • Anonymous: 2 months, 2 weeks ago from: South Yarra, Victoria, Australia

    Hi Team,

    I have been given two separate verification codes which I have entered but no go on both. I have also entered old email address but nothing ,also added my new email and still the same ,as well phone number for texts. It asks for a five number code and all I have is a four number.

    Email add is p*@hotmail.com.au

    Thank you. ~


    • Anonymous: 2 months, 2 weeks ago from: Melbourne, Victoria, Australia

      Hi, I still have not received any response from last comment.it was a 4 digit code I was sent and I need a 5 digit security code.so what goes now with it.can not access my emails or Hotmail email address is as follows p*@hotmail.com.au or text to 0*66.it has been three day up to now where there has been nothing.

      Please fix this thank you ~


      • info: 2 months, 2 weeks ago


        If you are unable to sign into your Microsoft Live/Hotmail/Outlook accounts,please click here to report it to Microsoft. We are not affiliated with Microsoft.

        ~


  • Anonymous: 2 months, 3 weeks ago from: Seaham, Durham, United Kingdom

    Hello,
    My email account blocked because I can't recover my Microsoft account because your automated system has determined that the info I provided was not sufficient for them to validate my account ownership. It is difficult to remember all answers. Also, I don't any more use phone and alternative email I entered for security code. So can you please help me?
    Tariq ~


  • Anonymous: 2 months, 3 weeks ago from: Big Rapids, Michigan, United States

    if I don't do the security code will I be blocked out of my email account? ~


  • Anonymous: 2 months, 3 weeks ago from: Gauteng, South Africa

    Someone keeps sending me an alert from your side regarding my current receipt status, I have had not changes to my Email receipt or transmissions for months, so what is the problem from your side?

    Microsoft account unusual sign-in activity?
    Microsoft account team (account-security-noreply @account.microsoft.com)

    To: j*@hotmail.com

    Microsoft account
    Verify your account
    We detected something unusual about a recent sign-in for the Microsoft account j*****@hotmail.com. For example, you might be signing in from a new location, device, or app.
    To help keep you safe, we've blocked access to your inbox, contacts list, and calendar for that sign-in. Please review your recent activity and we'll help you take corrective action. To regain access, you'll need to confirm that the recent activity was yours. ~


    • info: 2 months, 3 weeks ago

      We are not Microsoft, but it seems someone is trying to sign into your account. Please ignore the email message, and we recommend that you change your password. ~


  • Anonymous: 2 months, 3 weeks ago from: United Kingdom

    I have been trying to log into my account and said I need a code yet I can see this code without logging into my account which it wont let me! Things regarding this is just adding to stress I want to sort this right away ~


    • info: 2 months, 3 weeks ago

      Please use the link in the message above to contact Microsoft. ~


  • Anonymous: 2 months, 3 weeks ago from: Alexandria, West Dunbartonshire, United Kingdom

    Please help I never asked for a code you keep sending it to my landline but, I cannot understand what the woman is saying I really need to access my account please help ASAP ~


    • info: 2 months, 3 weeks ago

      Please contact Microsoft. The link is in the article above. ~


  • Anonymous: 2 months, 3 weeks ago from: Aurora, Colorado, United States

    I cannot get into my Email with Outlook .It asked for a CODE ??. And I do not have one . And I do not want one .I never had one before now?. ~


  • Anonymous: 2 months, 3 weeks ago from: Kingston, Saint Andrew, Jamaica

    I can't access my Skype account,they sent me a confirmation code and I don't know how to get it ~


  • Anonymous: 2 months, 4 weeks ago from: Washington, District of Columbia, United States

    Why does my account not work now for no reason? ~


  • Anonymous: 2 months, 4 weeks ago from: United Kingdom

    I have this morning received a text message, with a code so I can continue to use Microsoft. The message was read too fast for me to write it down. I can not use my husbands computer as I do not have a code. ~


  • Anonymous: 2 months, 4 weeks ago from: Ottawa, Ontario, Canada

    I never requested a code for an account I opened when I signed a contract with Videotron 3 years ago but never used. Now, my outlook/hotmail is blocked because I don't want to take the risk to ask for a code that I DON'T NEED. Is there a way to unblock my account without this stupid thing?

    Thank you. ~


  • Anonymous: 2 months, 4 weeks ago from: Montevideo, Montevideo, Uruguay

    I received a similar email:
    Microsoft account security code

    Microsoft account
    Security code
    Thanks for helping us verify the Microsoft account so*****@hotmail.com.
    Here is your code: *68*8
    This is a verification code, not a password. If you didn't request this code, someone else may know the password for so*****@hotmail.com and have access to that account. Click here to change your password.
    Thanks,
    The Microsoft account team

    This cannot be a Microsoft error too. Right ~


    • info: 2 months, 4 weeks ago

      It seems someone is attempting to sign into your account.

      Do not click on the link in the email. Just go directly to your hotmail account and change your password. ~


  • Anonymous: 2 months, 4 weeks ago from: Coatesville, Pennsylvania, United States

    I am more than frustrated with Microsoft which is nothing new for me. This time was regarding getting another e-mail account signed on.

    I remembered the e-mail account, but not the password. I completed everything I could, but I didn't have the same phone number or a yahoo account that I have no idea what the rest of my username is. I finally got it and was sent a link to change the password. I logged in successfully and then went straight back to the page that asked if I requested a security change with the yahoo account and no my alternate Microsoft account which is car****@hotmail.com.

    I logged on successfully to the account which is cse*****@live.com, so why did I have to go through extra things that were the same things I went through to get into the account.

    Microsoft makes NO SENSE at all too much of the time and I'm so tired of dealing with the problems. I don't even know what to do now.

    Please advise and while I understand your need to make things safe, chances are people have new contact info and you make it nearly impossible to change anything or show what the NEW alternate e-mail address and/or telephone number.

    NEED to get into that account to see if I've missed anything and to forward some contacts to

    This is, again, so frustrating. As soon as I have enough money I'm switching over to Apple. Microsoft is full of mistakes and confusions and always trying to fix what isn't broken. C. Seager ~


  • Anonymous: 2 months, 4 weeks ago from: United Kingdom

    call us overprtective have got my email wrong please can you help! ~


  • Anonymous: 2 months, 4 weeks ago from: Trenton, New Jersey, United States

    How do I change my alternate email account with Live.com? I keep getting this message,

    Did you request a security info change? Whether I reply yes or no, they are sending me a code to enter in a box.

    The problem is that the email address they are sending the code to is non existant. I can't access my live.com emails because of this error. ~


  • Anonymous: 3 months, 0 week ago from: Coventry, Coventry, United Kingdom

    I cannot access my emails any more with outlook express, and I am being asked for a code?? I have not requested a code at any time, and request that this ban be lifted immediately. ~


    • info: 3 months, 0 week ago

      Please Microsoft using the link in the article above. ~


  • Anonymous: 3 months, 0 week ago from: Rochester, Minnesota, United States

    I can not get into my e-mail account and I did not request any kind of security crap from Microsoft. Know I am the only one that can't get into this account. Please do something to help me. Thanks ~


  • Anonymous: 3 months, 0 week ago from: Minneapolis, Minnesota, United States

    I tried to change my password and was asked to verify my e-mail id to verify my identity, I did and then asked me to enter a code sent by hotmail but the code was never received. what now? ~


  • Anonymous: 3 months, 0 week ago from: Gilbert, Arizona, United States

    I have requested security code several times and have not got a response from anyone. I need it texted to me not emailed to me. What do I do. I am able to get my emails on everything but my new computer. Very frustrating. ~


  • Anonymous: 3 months, 1 week ago from: United Kingdom

    Cannot access my or husbands email account . Forgot password for mine and tried to change it via husbands email. Now I can access either. Please help. ~


  • Anonymous: 3 months, 1 week ago from: Kamloops, British Columbia, Canada

    A message comes up when I try to log into my Hotmail account, saying "call us overprotective,but we'd like you to have a security code should you ever lose access to this account.

    It asks where we should send it to,by text thru a phone number. Is this real? ~


  • Anonymous: 3 months, 1 week ago from: Edmonton, Alberta, Canada

    when I received my requested email code to reset my password, I could not get back to the page to enter the code into. ~


  • Anonymous: 3 months, 1 week ago from: Somalia

    We're not ready for you yet.

    We'll send you an email on 8/19/2014 when you can replace the following security info:
    ca*****@hotmail.co.uk

    My email say that and i don't know this email ca*****@hotmail.co.uk ~


    • info: 3 months, 1 week ago

      This seems to be a scam. Be careful when clicking on links in email message s. ~


  • Anonymous: 3 months, 1 week ago from: Markham, Ontario, Canada

    I received an email from account-security-noreply @account.microsoft.com under the title of Microsoft account security info replacement

    The content is:

    Good news! The waiting period is over. You can now replace all your security info and change the password for the Microsoft account...

    I did not ask to replace password but did a note to replace my back up email.

    Is this a scam? or is it really coming from Microsoft?

    LL ~


    • info: 3 months, 1 week ago

      Forward a copy of the email to us at info@onlinethreatalerts.com ~


  • Anonymous: 3 months, 1 week ago from: Richmond, Richmond upon Thames, United Kingdom

    Thanks for helping us verify the Microsoft account ma*****@hotmail.co.uk.
    Here is your code: 57787

    This is a verification code, not a password. If you didn't request this code, someone else may know the password for ma*****@hotmail.co.uk and have access to that account. Click here to change your password.
    Thanks,
    The Microsoft account team

    This is why I GOT TODAY, I don't know of this Microsoft account ma*****@hotmail.co.uk. Why would this come to me??? ~


  • Anonymous: 3 months, 2 weeks ago from: Rose Hill, Plaines Wilhems, Mauritius

    I think there's a problem with this security alert which you are (Microsoft) sending to me each time I wish to access my Live.com account.

    I would really if you could stop it immediately as I lose much time going through those pseudo security check each time I wish to consult my e-mail. Thank you. ~


    • Anonymous: 3 months, 1 week ago from: Robertsdale, Alabama, United States

      I'm having the same issue with my Live.com e-mail account. Microsoft stated that I would receive a 7-digit security code number to my Live.com e-mail account, but I haven't received it after 2 days.

      Do techs not troubleshoot or make a trial test run before this is sent out to e-mail accounts? ~


  • Anonymous: 3 months, 2 weeks ago from: Boise, Idaho, United States

    You (Microsoft) ask for a code before I can get my e-mails; you say that you have already sent it, but where is it? ~


  • Anonymous: 3 months, 2 weeks ago from: France

    Good Evening,

    Since yesterday I have a request of code on your part, but my code is not letters and numbers ..... I do not know what series of 7 figures you speak .....
    impossible to find using the registered phone number has changed, but the email address is good .....

    Can you help me? ~


  • Anonymous: 3 months, 2 weeks ago from: United Kingdom

    Just out of curiosity I have been looking at postings re a problem with Hotmail and their "security code" debacle, which I encountered over 3 months ago.

    It seems it is still going on - incredible. I am now happily using Gmail, and would recommend anyone having this hassle to do the same - if you can retrieve you addresses, that is. Of course it's different and takes a bit of getting used to, but it was worth it. Microsoft don't deserve to have clients if this shambles is their idea of service. ~


    • Anonymous: 2 months, 2 weeks ago from: Commerce City, Colorado, United States

      How do you know G-mail will not do the same in the future? THEY are all the SAME. Information sell-out society. SICK world. Good luck to us all. ALL the SAME for MONEY. ~


  • Anonymous: 3 months, 2 weeks ago from: Whitstable, Kent, United Kingdom

    Why are you trying to prevent me accessing my Hotmail emails. I have spent the morning 'writing down' all my email addresses from my contact list and sending the emails and photos that I want to keep to my daughter for safe keeping in case I am no longer able to access them.

    What the hell are you playing at? ~


  • Anonymous: 3 months, 2 weeks ago from: Coquitlam, British Columbia, Canada

    How do you stop msn from bs shutdown of my email? Had this acct for 20 yrs..wtf...now they hound me monthly for a stupid code..f,,m..goin to yahoo. ~


    • Anonymous: 2 months, 2 weeks ago from: Commerce City, Colorado, United States

      I think Yahoo could be the same, just playing you for now to suck you into their database. THEY are all the same. Really, there's the good ones and the bad ones mentality is from a superhero movie. WAKE UP!!! ~


  • Anonymous: 3 months, 2 weeks ago from: United Kingdom

    please help I have spent hours trying to get access to my emails I am to old for this kind of aggrevation.

    It is spoiling my whole experience of learning to use this computer. It seems you are hell bent on making it difficult to either get a code or access emails.

    There has to be a simplier way of doing this. I have tried and keep getting the same messages Please help this is making me feel ill. ~


  • Anonymous: 3 months, 2 weeks ago from: United Kingdom

    I have been blocked from my email account because I do not have a stupid code which I have requested every day but they have never sent it.

    I need my account but cannot access it.I think Microsoft are a load of wankers! ~


  • Anonymous: 3 months, 2 weeks ago from: Bay Saint Louis, Mississippi, United States

    Tell me when I will get my security code .I am tired of giving my pass word every time I open my email. ~


  • Anonymous: 3 months, 2 weeks ago from: Dudley, Dudley, United Kingdom

    I'm having the same problem, I didn't ask for my code to be verified etc,
    also I actually do not have a code anyway, anyway i decided to request a code to another e-mail address and I find no mail-no code nothing has been sent . ~


  • Anonymous: 3 months, 2 weeks ago from: Denver, Colorado, United States

    Microsoft keeps telling me they sent a security code. They did NOT. ~


    • Anonymous: 3 months, 2 weeks ago from: Grays, Thurrock, United Kingdom

      I do not want a security code.I just want to access my emails with my password as I have been doing.Please arrange this ASAP Thanks ~


    • Anonymous: 3 months, 2 weeks ago from: United Kingdom

      I have the same problem now I can`t access my email account because they have locked it. ~


  • Anonymous: 3 months, 3 weeks ago from: Philadelphia, Pennsylvania, United States

    I was told to get a security code. they said would e mail it to me. well, I cannot get into my e mails. I only have 1 email ~


  • Anonymous: 3 months, 3 weeks ago from: Seattle, Washington, United States

    I have had the same issues with multiple accounts as I logged in in the US when I normally live abroad.

    They asked me to verify that I used the account but I cannot reply to them, because they use a no reply email address; further the account in question is locked from sending mail..stupid...

    How to let them know it's all my activity when you cannot reply to their email? ~


  • Anonymous: 3 months, 3 weeks ago from: Spain

    why do you keep asking for my security code then I cannot enter anything. You keep doing this and it is a nightmare. LEAVE THE THING ALONE. i AM QUITE HAPPY WITH MY SECURITY THANK YOU. NOW JUST LEAVE IT ALONE. ~


    • Anonymous: 3 months, 2 weeks ago from: Saint Cloud, Florida, United States

      I am having the same problem. I do not have an e-mail corkyd****@hotmail. I have one e-mail which is r***ier@hotmail I am getting real tired of these 30 day extensions. Will I get a response from Microsoft? ~


  • Anonymous: 3 months, 3 weeks ago from: Alphen Aan Den Rijn, Zuid-Holland, Netherlands

    Hello,

    I've got an e-mail that a code would be sent to my alternative e-mail, but my alternative e-mail is no longer valid and I cannot change it via my account with another valid e-mail. So can't get into my account normally and I cannot set it up as I want.

    What am I supposed to do so that I can set up and properly secure my account?

    Kind regards,
    M. Ditsova. ~


    • Anonymous: 3 months, 2 weeks ago from: Ajax, Ontario, Canada

      I have the same problem, my alternative e-mail is no longer valid and cannot find where to reissue another account.

      I used the 1-855-709-2845 number toll free but got no-where, put on hold without warning, a lot of noise in the background, hard to understand the accent, recalled after being hung up on and I have a bad feeling I am going to pay something for that call.

      Seemed like a scam e-mail support number, only my opinion. ~


    • info: 3 months, 3 weeks ago

      Please contact Microsoft using the link in the comment below. ~


  • Anonymous: 3 months, 3 weeks ago from: Alabama, United States

    Microsoft sent me a email 10 days ago saying to noticed unusual sign-in on my account and wanted me to verify activity, but I can't because they locked me out. I followed all sign in instructions but they will not send me a code. I really need my email back. Someone please help me. ~


    • info: 3 months, 3 weeks ago

      It seems as if you were tricked by cyber-criminals into entering your user name and password on a bogus or fake website. This is how these cyber criminals steal your username and password, and then hijack your account.

      Remember, never to click on a link to sign into your online accounts. Always go directly to your online account by typing the name of the website in your web browser.

      For example:
      If you receive an email notification about your Microsoft account, go directly to www.live.com, www.hotmail.com or www.outlook.com to sign into your account, instead of clicking on a link.

      This is only way to ensure that you are on a legitimate website instead of a fake. ~


  • Anonymous: 3 months, 3 weeks ago from: Louisville, Kentucky, United States

    I need a direct email or number of someone to speak to about this "security info change" crap! I'm trying to help my mom (who is fairly tech-tarded) get into her email. We log-in with all of the accurate info and are immediately directed to a page that tells us that some random "a***7@hotmail.com" started a process to change her security info.

    We answer "no" to the question asking if that was her. Then it takes us the screen where it offers the security code to be sent, but the ONLY option for the code to be sent to is the same email addy we can't get into! This is infuriating! How are we supposed to get the code if we can't get into her email!?

    Can someone at Microsoft manually override this?
    PLEASE HELP!!!! ~


  • Anonymous: 3 months, 3 weeks ago from: Keyser, West Virginia, United States

    I can't get into my messages to verify my code, so I can set up my family, so I can download things. ~


  • Anonymous: 3 months, 4 weeks ago from: Tucson, Arizona, United States

    I have unresolved questions, I have been trying to access my email account for days. You do not take into account the basic, non computer wizard. For those of us with limited skills to be able to access or contact someone to resolve an issue, for lack of a better term, sucks. My name is Bill but it's not Gates.

    You continue to complicate and frustrate with that "maybe I'm overprotective" crap. I actually need a phone number where I can speak to someone and have my problems addressed. I would appreciate a response with a name, number that I can actually talk to a person. You can't talk to anyone any damn more! My account is messed up and I need help. I believe in, if it ain't broke, don't fix it! ~


    • info: 3 months, 4 weeks ago

      This website is not affiliate with Microsoft. If you need help with your Hotmail/Live/Outlook account, please click here. ~


  • Anonymous: 3 months, 4 weeks ago from: Saint Catharines, Ontario, Canada

    Did you people (Microsoft) sat down and say, How can we make people's lives more difficult today? OK, lets screw up their e-mail system.
    Thank you, you did just make my life more difficult. ~


  • Anonymous: 3 months, 4 weeks ago from: Saint Catharines, Ontario, Canada

    my email is also blocked, it is very stressful and annoying and make me just want to go to a deserted island and stay there. I've had the email address for years and now there is this problem. why? I would like to solve this problem can someone please help me? ~


  • Anonymous: 3 months, 4 weeks ago from: Boynton Beach, Florida, United States

    That or you find yourself unable to log in to your account seeing Microsoft needs a security question or email.

    what ever you do , DO NOT select y email or you will go through living hell because it will just ask keep asking that on every account and make a loop.

    I guess they did not look at the part where what if we ask the security question email on both of the accounts and you only have 2 emails. ~


  • Anonymous: 4 months, 0 week ago from: Saskatoon, Saskatchewan, Canada

    I get a generic email stating that I can change my security information by entering my access code when signing into hotmail account.

    They have an old landline number that is dis-continued as an option to send my access code to.

    I have tried multiple times to contact them to change this number. All I get is the same web page to enter my access code that I cant't receive.

    Any ideas on how to change my security settings once I finally get signed into my account?

    -frustrated ~


  • Anonymous: 4 months, 0 week ago from: Redding, California, United States

    when i try to login to my account it take me through all the reset security info crap. i do it then it does it again imediatly after i reset password. ~


  • Anonymous: 4 months, 0 week ago from: Lawrence, Kansas, United States

    I can not sign into my account because it is asking for a security code, okay fine but the email address it is asking to send the code to is my old email address that I no longer have.

    When I go to the link that says you should go to if you don't have that email any more, it gives instructions that take you nowhere except back to the page that is asking to send the security code to the old email address or to a different email address.

    If I have to open a new email address just to keep this one open than I might as well just close the one I have. I understand the need for security, but who did you guys hire to design this process?

    Sincerely,
    Ms. R. Story ~


  • Anonymous: 4 months, 0 week ago from: Minneapolis, Minnesota, United States

    I opened a Microsoft security account three months ago and was given a code. Now that doesn't work, and I seem to be barred from getting a new one. What should I do? ~


  • Anonymous: 4 months, 0 week ago from: Belleville, Ontario, Canada

    Can someone please tell me what is going on. When I try to get my email I have to put in a password I DID NOT HAVE TO DO THIS BEFORE. It says BECAUSE YOUR ACCESSING SENSITIVE INFO YOU NEED TO VERIFY YOUR PASS WORD .Why do I have to do this? All I wanted to do is look at my email because I put a bid on a doll on eBay and I looked at my facebook . I did not look at any sensitive info . Can you please help . I really do not know anything about computers , I do not know how to fix this problem. Do I really need a password to get into my email . Thank you so much. ~


    • info: 4 months, 0 week ago

      Use the password that you have used to sign into your account the last time. Periodically Hotmail will ask you to sign into your account. ~


  • Anonymous: 4 months, 1 week ago from: Tuzla, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

    How can I jsut ask microsoft to not touch my security on my email.

    This code thing is too complicated, I tried to do what they asked, I dont know where to find that code, and now I dont have access to my email account.

    Frustrating.I'd rather have lower security than this complications. ~


  • Anonymous: 4 months, 1 week ago from: Daventry, Northamptonshire, United Kingdom

    Had a similar message, but problem is the `alternate e-mail` address on my account is no longer valid and it will not let me load a revised one, so the code is going to the wrong e-mail account.
    Help what do I do....thanks.

    Brian ~


  • Anonymous: 4 months, 1 week ago from: United Kingdom

    I do have a consistent problem trying to change my password and with billing, as I have got a new Visa card and need to update the billing info.

    I get the message that I need a security code sent to my email address, and I ask for it to be sent to my Gmail account instead of the Hotmail account

    It pops up after a while, but when I enter it into the box in the account setting, it is invalid, does not work.

    What is the solution, as I have only about 20 days left to pay for my subscription.

    Thanks for any advice offered. ~


    • info: 4 months, 1 week ago

      What subscription are you paying for? ~


  • Anonymous: 4 months, 1 week ago from: Central District, Hong Kong

    I have difficulty in accessing my email account because the Microsoft account team calls itself "overprotective". Please advise. ~


    • Anonymous: 4 months, 1 week ago from: Jonesboro, Arkansas, United States

      How do I put in my security code ~


  • Anonymous: 4 months, 1 week ago from: United States

    I am receiving the same message from Microsoft but they will not restore or fix it unless I send them $300.00. I cannot open my email at all. ~


    • Anonymous: 4 months, 1 week ago from: Jonesboro, Arkansas, United States

      it keep's asking for my security code, I don't know how to reply am I still safe ~


    • info: 4 months, 1 week ago

      Microsoft doesn't not charge for these services. It appears that you were tricked by cyber-criminals and they have taken over your account.

      If you are unable to sign-into your Microsoft Live/Hotmail/Outlook accounts, please click here to report it to Microsoft. ~


      • Anonymous: 4 months, 1 week ago from: Wildey, Saint George, Barbados

        I can't active my account. ~


        • info: 4 months, 1 week ago

          Please contact Microsoft by clicking on the link in the article above. ~


  • Anonymous: 4 months, 2 weeks ago from: Brookfield, New South Wales, Australia

    I am unable to receive or send emails. I keep getting a message to enter a security code.

    The email address which appears is my husbands address to which it says a code has been sent but it has not been received.

    It won't accept my email address as it's a live.com.au address. I have no other. Please help. I am receiving emails on my phone and have an internet line. thanks, Lynette ~


  • Anonymous: 4 months, 2 weeks ago from: Los Angeles, California, United States

    i am in the same situation; account blocked, following instructions on screen.

    Still no recovery code sent, do you think the microsoft chat might help. ~


    • info: 4 months, 2 weeks ago

      Try it and let us know if you got any help. ~


  • Anonymous: 4 months, 3 weeks ago from: Los Angeles, California, United States

    I made a Microsoft account and I haven't received my code, it said it would take a couple of minutes, but I haven't gotten it. ~


  • Anonymous: 4 months, 3 weeks ago from: Delaware, Ohio, United States

    I have been getting the same alert from Microsoft. How do I get rid of it? ~


  • Anonymous: 4 months, 3 weeks ago from: City of, London, United Kingdom

    Everytime I try to log into my live account I get a message telling me someone else may be using my account. Then it asks me to confirm my hotmail account- older than god. It says I need a code which it will send me, where to?
    How the hell do I get back into my account? My University PTG leader uses thst email address and I need access ! ~


  • Anonymous: 4 months, 3 weeks ago from: United Kingdom

    Hi, I've received an e mail from Microsoft on behalf of Hotmail saying that they wish to verify my account details because either there is a change in my address etc or illegal use. Is this a scam?
    Thanks. ~


    • info: 4 months, 3 weeks ago

      It is hard to tell if it is a scam without the email message, but the safest thing to do is to never click on a link in an email message to login into any of your online account. Go directly to www.hotmail.com, by typing the address in your web browser address bar.

      If there is a problem with your, Microsoft will let you know once you have logged into your account. ~


  • Anonymous: 4 months, 3 weeks ago from: Irving, Texas, United States

    And I received the following which leads me to a phishing site. Another Scam I believe.

    Hotmail Mail
    Important Account Information

    Someone is trying to lo-gin into your email account with a wrong password from the location below:

    IP: 41.58.0.78
    Country: Nigeria(NIG)
    City: Lagos ~


    • info: 4 months, 3 weeks ago

      It is a scam. Click here for more information. ~


  • Anonymous: 4 months, 4 weeks ago from: United Kingdom

    Microsoft account




    account-security-noreply@account.microsoft.com


    I have just received the following message, When asked to verify my phone/text number I believe I have never had a number ending in (69)

    I believe that some sort of communication has been made to/from the Eastern Block. This is nothing to do with me.

    Do I follow the instructions from you or ignore it.

    Microsoft account
    Verify your account
    We've detected something unusual about a recent sign-in for the Microsoft account ji*****@hotmail.co.uk.

    For example, you might be signing in from a new location, device or app.
    To help keep you safe, we've blocked access to your inbox, contacts list and calendar for that sign-in.

    Please review your recent activity and we'll help you take corrective action.

    To regain access, you'll need to confirm that the recent activity was yours.

    Review recent activity

    Thanks,
    The Microsoft account team ~


  • Anonymous: 5 months, 0 week ago from: Salvador, Bahia, Brazil

    I am traveling in Brazil and I can´t access any of my e-mail accounts from here. I am completely frustrated.
    If I put in another e-mail as an alternate it also get blocked. Both gmail and hotmail are blocking my access. The last time I were able to access my account was Tuesday night. ~


  • Anonymous: 5 months, 0 week ago from: Prilep, Prilep, Macedonia

    I am receiving an email with a code request and I did not ask for. What should I do?
    Please let me know. ~


    • info: 5 months, 0 week ago

      The only thing you can currently do, is to ignore them. The code request doesn't mean that your account was compromised. Probably, some mischievous person is sending these request to you. Also, may have been sent by cyber-criminals, with links to phishing websites that will steal your email account username and password.

      So, if you didn't request the code, just ignore them. ~


  • Anonymous: 5 months, 0 week ago from: United Kingdom

    This was on the Microsoft forums:

    [blockquote]Thank you for posting your issue in Microsoft Community.

    We understand your concern about the security of your account and we will assist you. I would like to inform you and as mentioned by AJD 62 that the email you have received is a form of Phishing scam and the intention is to steal your personal information. If you have replied to a phishing email with your billing or other critical information, your account may be compromised.

    Scammers may misuse your personal information to access your account, make unauthorized transactions, send out fraudulent emails or engage in other illegal activities. Similarly, if you have clicked on a suspicious link, your computer may get infected with a virus, spyware or malware.

    Please be reminded that Microsoft will not send emails asking for personal information. I highly suggest for you to Mark as Junk and Mark as Phishing any emails from that sender and disregard it by deleting the message. To learn more about Phishing scams, you can read this article:

    How to recognize if the email I have received is genuine or spam/ phishing?

    You can also report this to our Microsoft Online Safety Team. To do this, please refer to this article for more information:

    Report abuse, phishing, or spam in Outlook.com

    Please do not entertain this type of email and report it to us.

    Kindly let us know the results. Your cooperation and understanding is highly appreciated.

    Thanks![/blockquote] ~


  • Anonymous: 5 months, 3 weeks ago from: Kingston, Saint Andrew, Jamaica

    I have been facing the problems many times about the security code and I could not be able to open my hotmail account.

    I do not understand that what is this for? because I was already verified and my account was going well.

    Again I tried to open my account but asked for security code or verification. After 3 days I would be able to open my hotmail account today.

    What is this for many times or at least 2 times within a month. Other email provider had never asked for this unnecessary security questions and never blocked the email account.

    Only hotmail has this problem. If this is for security protection, why many times and again and again?

    I am sorry, I have a question, why hotmail do have this types of problem?

    Thanks. ~


  • Anonymous: 5 months, 3 weeks ago from: Coquitlam, British Columbia, Canada

    I can not access my hotmail. Microsoft asked my e-mail verification and i did. They said, they will send me a security code. I am waiting and waiting but no security code received. I made several attempts but no luck! I can not access my e-mails now? Nash ~


  • Anonymous: 5 months, 4 weeks ago from: Ripe, East Sussex, United Kingdom

    Please, my email has been block for past 4 days and they keep on asking me to send verification code which I have not receive on my phone and am working offshore in deep sea so what can I do now to get my email address back thanks. ~


  • Anonymous: 6 months, 0 week ago from: Kingston, Saint Andrew, Jamaica

    In my outlook hotmail, suddenly I cannot open it, as I put in my password, it starts with ...call us over protective. ... Then asks us our secondary email. Then
    It informs us that they will send a security code to our secondary address so we can enter it when we log in again in our primary hotmail address.

    I then go in my secondary address to get your code, I receive a4 digit code then go back to my primary address to enter it and it won 't accept it and says that
    It has to be 5 digits. ????!!!!!

    I tried over and over to no avail. Z ~


    • Anonymous: 6 months, 0 week ago from: Emmett, Idaho, United States

      I went through the same. They don't have your other email on file. You have to request a security update. It will take about 30 days. Then log in. When you get the request for a code, open a different browser ( I used Firefox); navigate to live.com; change the security info and add the other email address. Follow the instructions, then log off. When you log back on, the "call us overprotective ..." will disappear. I spent an hour on the pphone with the rep in the Phillipines. Good luck. It's not intuitive. ~


  • Anonymous: 6 months, 1 week ago from: Grand Bay, New Brunswick, Canada

    I don't want or need security, as every time I get one it still doesn't work.I don't want to lose my email I have had it many years but I would love to be able to get into it without the hassle of a damn code.

    Please take it off so I can get back into my account. ~


    • Anonymous: 3 months, 4 weeks ago from: Saint Catharines, Ontario, Canada

      I have also spent over 2 hours trying to do this security code thing until I was exhausted, and I wonder who genius came up with this security thing that makes me want to pull my hair out. ~


    • Anonymous: 5 months, 0 week ago from: East Bergholt, Suffolk, United Kingdom

      For a week now at least I have not been able to access Hotmail because the "overprotective" Microsoft have blocked me and want me to provide a 5 number security code.

      Small errors in the info they have given about me makes me suspect all is not well! ~


  • Anonymous: 6 months, 1 week ago from: Thailand

    This Outlook over-protective stuff is really p*ssing me off and I want it stopped!!! ~


  • Anonymous: 6 months, 1 week ago from: Northfield, Ohio, United States

    I received the email requesting me to get security code. However they have my email wrong and I cannot get into email or change the wrong one. I have no access to my email. I am frustrated to say the least and will be dropping hotmail unless this is corrected. I have spent countless hours on phone with your HELP but still have no access.HELP! ~


  • Anonymous: 6 months, 1 week ago from: Lakewood, Washington, United States

    We have received this e-mail also, but we have a msn.com and 'live.com' account and it looks like they are trying to change our msn to a 'live' account. Is this true? ~


  • Anonymous: 6 months, 2 weeks ago from: Anjou, Québec, Canada

    Hi,
    I received an email last night and this morning.
    I don't know that email address. What should I do?
    --------

    account-security-noreply @account.microsoft.com
    Microsoft account
    Security Code

    Thank you for helping us check the Microsoft cy ***** @ hotmail.com account.
    Here is your code: ******

    This is a code, not a password. If you did not request this code, someone else knows the password for cy ***** @ hotmail.com and has access to this account. Click here to change your password.

    thank you,
    The team of Microsoft accounts ~


    • info: 6 months, 2 weeks ago

      This email seems to be a scam. Never click on a link to sign into your account or change your password. Always go directly to your Hotmail account by typing "Hotmail.com" or "live.com" in your web browser or click on a bookmark that you have created.

      Now, to be on the safe side, please change your Hotmail password.

      ~


  • Anonymous: 6 months, 2 weeks ago from: Southgate, Michigan, United States

    I can't get into my email (hotmail). It keeps sending me a 4 digit code to my alternate email yet ask for either a 5 digit or 7 digit and now says i requested to many in one week. Ready to go somewhere else is is utterly riduclocus. How do I get into it? I've tried everything and nothing works been working on it for a week now. ~


  • Anonymous: 6 months, 2 weeks ago from: United Kingdom

    Ive got this problem today - 2 accounts that I wanted to just change my passwords on. Had to go into the security bit.
    The system sent a 4 digit code to one which I was supposed to use to verify on the other account - it did not work..
    Im now stuck with 2 accounts I cant update after filling in stupidly detailed forms about8 times online just to confirm they are my accounts.. all to no avail ... Not impressed at all.

    Anyone got a proper customer service address for them please? ~


  • Anonymous: 6 months, 2 weeks ago from: United Kingdom

    I 'did' request an email to be sent, and received the same email to my other account.

    TRouble is... It doesn't work!! Stating that the code is only 4 digits and needs to be 7 !!!

    So.. My friend who relies on this email, can't remember his other security data and has his old alternative email also deactivated, has not been able to get to his email account for 5 days!!

    Also additional information is asking for financial details!!

    Come on microsoft!! Sort it out!! ~


  • Anonymous: 6 months, 3 weeks ago from: Melbourne, Victoria, Australia

    I just got this same message, relating to the code, However... this is my situation -
    I can't access my emails, it's telling me that 'someone else may be accessing my account, therefore i must verify it', but where does the verification code go?? it goes to my emails, the very place i need the code to get to... what the hell man. ~


  • Anonymous: 6 months, 4 weeks ago from: Madrid, Madrid, Spain

    Today I had to introduce an alternative email address to access my Hotmail account. Received back the mentioned emails (without the reply from Joey_D, of course) only they were signed by the Hotmail Team.
    I think that is a very aggressive move to get more information from users that, actually, shouldn't be needed if they worked more efficiently in protecting our data and passwords.
    But of course, they don't want that info to protect us...
    I should only need to give an alternative email if I want to, or if I forget the password or can't access my account, holding your information up is an unacceptable way of getting extra details.
    I shall close my memorable Hotmail account after I clean my stuff.
    I didn't like that, really, and is enough with all the spam, and information dealers that already we have, to have the very providers of the service wanting to know more stuff about costumers so that they can later negotiate. ~


  • Anonymous: 6 months, 4 weeks ago from: Fairdale, Kentucky, United States

    How do I get on my hotmail? What is wrong with these idiots at microsoft? I do everything they say and still no code and my account is unavailable. Are you listening, microsoft? Are you really that stupid? How do I get past this foolish request??? ~


  • Anonymous: 7 months, 0 week ago from: Waukesha, Wisconsin, United States

    I received the message that I needed to have a security code sent to a different email account or I would not be able to access my email. After struggling for hours because I was sent a 4 digit number rather than a 5 digit number, I finally was able to use the security code to sign on. I had to answer several questions so my identity could be verified, then I was cleared for access to the account I have had for years. Next day: Back to square one -- couldn't sign on and was asked to start the whole procedure again. Unbelievable. Do I need to abandon this account altogether? ~


    • Anonymous: 6 months, 4 weeks ago from: United Kingdom

      Unbelievable is certainly the word. Don't expect to get much help from Microsoft. My case is similar but now weeks old, (3 previous postings here) and have changed to Gmail. Even though the problem started about a month ago and I got nowhere, the account became accessible again after 2-3 weeks and apart from another hiccup later has continued to function. However, 2 days ago, had a reply/acknowledgement from MS again, reference the original query ! And it said click on the link to check on the situation - when I did, it just came up with the normal log-in screen, so I logged in with the current password - up comes a one-line message "xxx@hotmail.com" (my username) is not allowed to view this incident ! Think MS have lost the plot completely. ~


  • Anonymous: 7 months, 0 week ago from: Frankfort, Maine, United States

    When I was trying to signin from another computer, I was sent a security code.
    How can I get the code if I could not sign in to get my e-mail.

    Ralph ~


  • Anonymous: 7 months, 0 week ago from: Prosper, Texas, United States

    Why am I getting a request for a verification to open my email account? When I did get the code from another site, it was four numbers, however you are asking for five numbers, so I am still unable to log on to my email account. Is this some sort of scam? ~


  • Anonymous: 7 months, 0 week ago from: North Wales, Pennsylvania, United States

    I also received an email from my outlook account from Microsoft team stating that they have seen suspicious activity on my account. They also gave me a link to view the activity. Then they told me that I could change my password right there.

    But first they had my phone numbers (only last 2 digits) and asked me to provide the last 4 digits to phone no. Then they called me and gave me a security code. I was then able to see my sign in activity for the past month.

    Someone had signed into my e mail from China. Is this a legitimate email from Microsoft? How did they have my phone numbers? Thanks Celeste ~


  • Anonymous: 7 months, 1 week ago from: Pembroke, Ontario, Canada

    This is really Stupid.. Last week it asked me to do this, so I did and it sent me a 4 digit code. When I tried to use it it wanted a 5 digit code, had it sent three times all were only 4 digits. Now my wife gets then same verification message and it sends her a 5 digit code and when we try to enter it it wants a 7 digit code. ~


  • Anonymous: 7 months, 1 week ago from: Toronto, Ontario, Canada

    Unable to sign-into my Microsoft/outlook account. Microsoft keeps sending me a security 4 digit code that I did not requested. I do not have a security code! I have been over one month with out using my Microsoft email, and was told by you that I will get my Microsoft account back in 30 days. I got back my Microsoft account for few days, and again you team cut me off and I can not get into my account because of the 4 digit code that I never requested. I am extremely tired to go through to all this crap. Please do something right for your customers. ~


  • Anonymous: 7 months, 1 week ago from: Storm Lake, Iowa, United States

    I was told that I am required to verify my security code within 5 days. Will something happen at the end of the 5 days if I don't follow the steps to get the security code. I do not have one. ~


    • Anonymous: 7 months, 1 week ago from: United Kingdom

      I think you will find you are then told it will be about 30 days before you get access again, although mine reappeared much sooner, but still getting the odd related message and quirk. But to comply in the 5 days, all I can say is, best of luck, as per peoples experiences here. Suggest you print or make note of your important contacts in case you can't get at them. It looks as though MS are deliberately trying to get rid of users, as I can't believe they could create quite such chaos unintentionally. They have succeeded in my case, and more extensively than just Hotmail/Outlook. ~


  • Anonymous: 7 months, 2 weeks ago from: Santa Fe, New Mexico, United States

    I went through all of the crap and got my code. They wouldn't accept it because he code they sent was only 4 numbers and they want 5. Are you screwing with your customers? ~


    • Anonymous: 7 months, 1 week ago from: Newton Center, Massachusetts, United States

      What's up with this crap why are you sending only 4 digit when the system is asking for 5 I cannot access my email ~


      • Anonymous: 7 months, 1 week ago from: Seoul-tukpyolsi, 11, Korea

        Same thing happened to me. They ask for a code, send a 4 digit code and ask for a 5 digit code. I can't access my hotmail account, so I'll close it out. ~


  • Anonymous: 7 months, 2 weeks ago from: Kingston, Saint Andrew, Jamaica

    I hate your (hotmail/live/outlook) security system. I have been over a month trying to straighten this out. You don't let me into my emails, then you want a "Code".

    I have ask for a "code" none received.. I was told that this would be straighten out by April 5th, well, guess what? No such luck. Your recent message to my email account that all was o.k. couldn't be seen because you had me blocked out of the account. I had to access it on my I pad. DUH!!!! What gives? I threatened to buy an Apple and that is a distinct possibility.

    And don't send one of your generic replies that DO NOT address the problem. nl*@hotmail.com
    This is my account name and why your stupid system won't accept it, I don't know.

    I am not changing my password again and going thru this mess for another month. You better do something right. ~


  • Anonymous: 7 months, 2 weeks ago from: Chennai, Tamil Nadu, India

    Microsoft account team i need my Microsoft account security code, please help me out. ~


  • Anonymous: 7 months, 2 weeks ago from: Little Falls, Minnesota, United States

    I am still unable to access my email account. I am about ready to cancel it. ~


  • Anonymous: 7 months, 3 weeks ago from: United Kingdom

    Last update on "Sounds as though this Security Code debacle...". As previous comment, got no replies from Microsoft, so in an effort to ensure I would at least be able to gain access in the 4 week period as they said, I went back into my Hotmail/Outlook account and ticked a box to, basically agree to the 4-week date (sure I did this before in my original efforts to wade through the quagmire), and lo - the thing sprang back to life as though nothing had happened, and well before the promised 4 weeks ! No extra security code having been entered ! What a joke, and a load of unnecessary hassle. So, for those having similar problems, don't despair - yet ! Then maybe, like me, transfer to elsewhere (Gmail in my case).
    Am also now liking the look of an alternative OS, ie Google Chrome, now on my laptop. PS - I don't think this is phishing, I think it is a Microsoft event. ~


  • Anonymous: 7 months, 3 weeks ago from: Chesapeake, Virginia, United States

    When trying to get into my Hotmail account a*@hotmail.com I was not able to get in it. There was instructions to get a security code. I did everything that was requested and when I came back to put the Security Code 6**7 (that was given to me) It stated code was incorrect. What do I do now? ~


  • Anonymous: 7 months, 3 weeks ago from: Birmingham, Alabama, United States

    I received the same email.... I smell a phish. ~


  • Anonymous: 7 months, 3 weeks ago from: Philadelphia, Pennsylvania, United States

    When I try to sign into my e-mail account, this is what I am getting:

    "Call us overprotective...
    ...but we need to make sure you can receive a security code if you ever lose access to this account. Learn more.
    Where should we send your code?...."

    Can anyanyone tell me what this means, am I hocked? ~


    • Anonymous: 7 months, 0 week ago from: Chittenango, New York, United States

      I got the same thing. I now have a trouble ticket open. 2 days and no email.
      I have a Premium Software Support Plan after chating with 4 different Techs I have gotten no where. They said someone from Outlook would contact me within 24 hrs what a joke. 36 hrs later I am still waiting. ~


  • Anonymous: 7 months, 3 weeks ago from: United Kingdom

    Updating my original comment several days ago (started "Sounds as though this Security Code debacle....."), I have still not received a reply from Microsoft, and have since sent another email, this has also been ignored. Basically MS seem to be adopting the attitude, "You're just another user and can't do us any damage so we don't really care...". OK - we will see about that.... ~


  • Anonymous: 7 months, 4 weeks ago from: United Kingdom

    Are you sure it's legitimate? I had one this morning from account-security-noreply@account.microsoft.com with this message (saying that my gmail account was a Microsoft account!!!):

    Microsoft account
    Unusual sign-in activity
    We detected something unusual about a recent sign-in to the Microsoft account gu*****@gmail.com. To help keep you safe, we required an extra security challenge.
    Sign-in details:
    Country/region: Ukraine
    IP address: 193.106.31.103
    Date: 3/22/2014 11:16 AM (GMT)
    If this was you, then you can safely ignore this email.
    If you're not sure this was you, a malicious user might have your password. Please review your recent activity and we'll help you take corrective action.
    Review recent activity
    To opt out or change where you receive security notifications, click here.
    Thanks,
    The Microsoft account team ~


    • info: 7 months, 4 weeks ago

      If the link in the email takes you to a website that is not owned my Microsoft then the email is a fake.

      Only look at the website address to ensure that you are not on a fake microsoft website. ~


  • Anonymous: 8 months, 1 week ago from: Kingfisher, Oklahoma, United States

    I have followed instructions on reseting a code on my busines/ personel account to the tee. It's been 30 days since I have been able to send or receive e-mail on my outlook account. msn needs to have a direct phone number to them instead of someone wanting to sell you something. No response on what to do ~


  • Anonymous: 8 months, 1 week ago from: Willemstad, Curacao

    I am trying to send my phonenumber but my country Curacao is not in the list. ~


  • Anonymous: 8 months, 1 week ago from: United Kingdom

    Sounds as though this Security Code debacle has been going on for a long time, judging by entries on other forums etc. Mine started with a similar request from Microsoft, giving my email as an address which never existed and from there just dug me into a deeper hole with unusable/incorrect answers including sending a code to my newly created Gmail account (soon to be my main email account...!), the code having 4 digits but when trying to enter, it requested "enter your 5 digit code" - needless to say, didn't work. Have since repeated the exercise, wrong no. of digits again. Eventually finished up in a hole - apparently won't get access again for about 4 weeks, and of course can't get to my contact list to notify people - unbelievable. I saw on another site that someone in the US (I think) thought MS were trying to get rid of "non-paying clients", whatever that means, and as they tend to do over there, had a lawyer make some threatening noise - lo, their problem went away !
    Perhaps we might need to start something like that. My query acknowledgement from MS said I would have a reply in 24 hours - that was 5 days ago...! Unbelievable. They certainly needs a serious kick up the wotsit. Maybe some serious adverse publicity might have an effect - have to see what I can come up with. ~


  • Anonymous: 8 months, 2 weeks ago from: Alma, Kansas, United States

    Even though I had to set up a different Hotmail.com account just to get a security code, I still cant access my original Hotmail account. this is getting frustrating! I never wanted a security code, don't like having 2 Hotmail accounts and this "code" things doesn't work. You say this code thing was to protect others from attacking our account but seems Microsoft/windows/outlook has now made it impossible to even access the original account. ~


  • Anonymous: 8 months, 3 weeks ago from: Winnipeg, Manitoba, Canada

    It took me a dozen attempts and a forced change to my password to try to access my inbox. It would only take me to my microsoft account over and over. What finally worked was clicking on my bookmark for the hotmail sign-in page. 1.5 hours of wasted time later. Completely ridiculous. Now I wonder if I should ever log out, only to start this frustrating process all over again. ~


  • Anonymous: 8 months, 3 weeks ago from: Ankeny, Iowa, United States

    I do not want the security code that I am getting a request for. Funny that the only email it wants for a code is an overseas email address for my daughter. Is someone trying to access any foreign emails????? ~


  • Anonymous: 8 months, 3 weeks ago from: Boise, Idaho, United States

    I don't have a blocked account and i did't request a code either and it's telling me i have to enter a security code to access my msn mail account? hotmail. ~


  • info: 9 months, 1 week ago

    If you are unable to sign-into your Microsoft Live/Hotmail/Outlook accounts, please click here to report it to Microsoft. ~


    • Anonymous: 7 months, 1 week ago from: Roseburg, Oregon, United States

      I can not do that because of tonight my outlook email account is blocked. Wants a 4 digit code which it sends to my other email account put it in and wow says needs 5 digit code and only numbers. I am so angered cannot find any info of what to do. ~


      • Anonymous: 5 months, 1 week ago from: Calamar, Magdalena, Colombia

        I am having the same problem. I used my account last saturday and everything went perfect.

        Now, today, I have been asked for a 4 digit code, which I can not receive , since is in the account I have no acces . I think I have been scammed , or is a phishing mail.

        Hope I can recover it soon. Lot of important information in my mail. I am really worry. ~


  • Anonymous: 9 months, 2 weeks ago from: Djibouti

    O frustrating. I was kicked out of my outlook account and now am involved in some different step verification process and repeatedly asks me for a code I have not been sent.but still they did not recognize me I am worried the some one hacked my hotmail when i am going to open the right password it says someone else is using . Microsoft and nothing is changing before one hour i tried to request again to fill the form and i received the same message, we have received a lot of request, please make another account.

    I really need to access my email. ~ ~


  • Anonymous: 9 months, 4 weeks ago from: Palm Desert, California, United States

    So frustrating. I was kicked out of my outlook account and now am involved in some two step verification process and repeatedly asks me for a code I have not been sent. I am worried I have been hacked but when I do look at my emails - I cannot ready them - all appears normal. I have now opened an AOL account and received recovery emails on that account from noreply Microsoft and nothing is changing. There is no code, just a link that tells me my identity has been verified and to reset my password. What is this CODE?? Is this a scam?

    I really need to access my email. ~


    • Anonymous: 8 months, 1 week ago from: Nigeria

      Am tired of this verification stuff is so frustrating l have been trying to open the message which they told me that they sent but I can't see any message. I am fed up with this verification of account. ~


  • Anonymous: 9 months, 4 weeks ago from: Ashland, Virginia, United States

    The first email i received yesterday was,
    "Verify your email address" which had my gmail account correctly listed, the link to select "If you didn't make this request, click here" says the link is no longer valid.

    I next received "Microsoft Account Security Code"

    and finally "Microsoft account security confirmation" "your microsoft account has been renamed. We just wanted to check with you that it's ok.
    -Old account name: (which states my correct gmail account"
    -New account name: which is my correct gmail account with number added to the end.

    my only option in this email is "if this is incorrect please follow these steps:
    1. reset your password
    2. rename you account

    Is it possible something has been hacked? Do the, "if you did not make this request" links go bad? I may have had an outlook and/or hotmail account associated with my gmail account, but it would have been from the late 1990's early 2000's when gmail first came out and I switched. I have no recollection of what my account would have been named with outlook or hotmail.

    **Would someone have had to have hacked my gmail account in order to change the user name on the old outlook or hotmail account by confirming the verification codes? I recently had my credit card account compromised and recently changed all of the passwords on all of my current online accounts prior to receiving this yesterday.

    **Is there anyway to check to confirm or deny if there was an only outlook or hotmail account associated with my active gmail account prior to this unauthorized change? ~


  • Anonymous: 10 months, 3 weeks ago from: United States

    I received an email titled micro support verification,verify me @ Microsoft.com
    I opened it and it said Microsoft support code and than an 8 digit number. Have I been hacked? ~


    • info: 10 months, 1 week ago

      I don't think you were hacked. Someone may have requested this information using your email address. Just ignore the email message. You may change your password if you feel uncomfortable about it. ~


  • Anonymous: 10 months, 3 weeks ago from: Iraq

    I've been getting this message...when I follow through to check my other email where the code is SUPPOSED to be being sent to ...NO CODE. In the meantime I'm locked out of my hotmail/outlook account....I have been using this account without problem for ten years why now all this security rubbish causing everyone nothing but problems. ~


  • Anonymous: 10 months, 4 weeks ago from: Bakersfield, California, United States

    I am trying to verify my account, but the security code gets to my email box after several hours from the time I requested and when I put it, it no longer works. Why is it taking so long for me to get the code on my inbox? ~


    • Anonymous: 8 months, 1 week ago from: Nigeria

      Please l set up the Microsoft account as required by my phone then after opening the account they test me l have to verify my account details so that they will be sure that am the owner of account and they will send me a message to confirm my account,l then replied to them to send me message and they said that message has been sent to my inbox and l should follow the instructions so that they will confirm my account but I didn't receive any message at all why? ~


  • Anonymous: 11 months, 1 week ago from: Livingston, Tennessee, United States

    My security code is not working, so I can reset my password. I've tried 5 times, made sure it is typed in right and still says "That code didn't work. Check the code and try again". ~


  • Anonymous: Nov 12, 2013 from: Chicopee, Massachusetts, United States

    how do you cancel the activation of a security code to check email at another computer? ~


  • Anonymous: Oct 11, 2013 from: Den Haag, Zuid-Holland, Netherlands

    I received the same message om sept 22, 2013.
    The strange thing is that got this message about my Hotmail account on my account with gmail. How is this possible? Via my computer-id?
    I think I will close both accounts. ~


  • info: Oct 8, 2013

    If u have already changed your password, you can ignore the emails message you have been receiving. Someone might be entering your email address on the Microsoft's password reset or recovery page. This will cause these emails to be sent to you. ~


  • Anonymous: Oct 8, 2013 from: Kungsängen, Stockholms Lan, Sweden

    Hi, I received several mails that someone is operating my account which I don´t recognize, but was not sure of it. So I followed the link I assume Microsoft sent me and finished the account. This was scary. Why does this happen? I ignored this kind of mails earlier because I did not understand them. ~


  • Anonymous: Oct 7, 2013 from: Denver, Colorado, United States

    I have requested a code due to the "threat" that I would be cutoff if I did not request and change my code. I have requested and received codes three different times. All of which have been rejected. I cannot get into my hotmail. I cannot get support help. What next????? ~


  • Anonymous: Oct 5, 2013 from: United Kingdom

    My account has apparently been hacked it wont let meyse my account as they think somebody else has been using it which is pretty strange coz after i requested the code to be sent to my phone i entered it and it had worked but after that all of a sudden its not lettin me log into my account. It also requires a verification code sent which i have to recieve from my alternative email buthow can i do so when the email account may has been closed as i have not used for a periodof years. I filled out the questionaire many times and no response also requested another code to be sent to my fone many times and still nothing???? When that was the number i used to recieve my first code!!! I need my account back!!!???? ~


  • Anonymous: Oct 5, 2013 from: Carlingford, New South Wales, Australia

    Help us protect your account

    Since you're trying to access sensitive info, we just want to make sure this is you. To continue, check ww*****@rocketmail.com for a message from the Microsoft account team and enter the security code here.

    Anyone else get this from hotmail
    Its pissing me off i cant check my email
    I have entered the code from my other email
    Wont work i set up a new email just to try it with a new code again dont work its pissing me off

    Doug ~


  • Anonymous: Oct 3, 2013 from: Kennewick, Washington, United States

    I get this alert. Put in the code and it still does not work. I am so frustrated because this is so time consuming! I'm getting kind of mad. After all these years. I change my password regularly. I keep thinking I am getting this because I will not give them cell number.That all I need is for them to start bugging me on my cell phone too. I'm seriously thinking of changing email providers. ~


  • Anonymous: Oct 1, 2013 from: Switzerland

    15 years with this account and now totally blocked for nothing just because the "suppose" that we can be hacked. Come on.... this is so stupid.

    i will start using another mail which is not link to any majors.

    good luck guys. ~


  • Anonymous: Sep 30, 2013 from: Spain

    I have had the exact same email, which doesn't look very professional and have had the same code input problems as is not recognised. In the end I just changed my password. I think this is a scam, although if they say otherwise what can I say? Interestingly though when I received the text a UK number came up, 07781470659, which I called back as I couldn't believe this was happening in such a haphazard way. All I got when I got through on this number was music and foreign chatter. I have complained to Microsoft and judging by the comments below everyone is confused.

    Microsoft account team (account-security-noreply@account.microsoft.com)

    Add to contacts

    11:56 AM

    To: my email

    Picture of Microsoft account team

    Hi,

    Thanks for helping us verify your Microsoft account (my email address)!

    Here is your code: ********
    If you didn't request this code, we recommend that you go to https://account.live.com and change your password.

    Thanks,
    The Microsoft account team ~


  • Anonymous: Sep 28, 2013 from: Williamsburg, Virginia, United States

    I received a security code, entered the security code and was told it didn't work. What to do now? ~


  • Anonymous: Sep 26, 2013 from: Sydney, New South Wales, Australia

    For a long time last year I couldn't access my account because I was constantly being asked for an alternate email address ~


  • Anonymous: Sep 20, 2013 from: Merritt Island, Florida, United States

    WAnt your mothers place of birth, then says reset your password, we'll send you a code, code comes don't work, another code, don't work, 2 hours of this, you wind up with 2 email hotmail accts, one password, and recieve alerts on some one else's acct. wanting a code, "if you didn't ask for this code, then change your password, then another alert that a simular address wants a code, "if you didn't order this password change code, then change your password", on and on!

    This new involentary change to alter the hotmail platform to some other "thing" doesn't work!

    It must be full of holes and performance is just really strange, I have no Idea if the account is online, offline, open or closed.

    Account team is way overmatched. How in the world did I get 2 accts, and alerts from another user address?

    These are not mistakes by other users, you have a severe problem with your platform, now called "outlook" ~


  • Anonymous: Sep 17, 2013 from: Ventura, California, United States

    I have had several code numbers sent to my landline and NONE of them work.

    The check box to bypass the code number requirement does not work.

    I am unable to add my cell phone number to have the code sent by text.

    I created an alias outlook account to have the code number emailed and found its not set to email code numbers.

    I changed landline number on my account to my cellphone number and got a message that I would not be able to log into my account for 30 days until the changes were approved. So I had to cancel the request.

    I have been getting the code notifications everyday for 1 week and found that today would be the last day I could bypass the code requirement.

    I contacted the help site and awaiting word from them on how to get the code to work.

    This seems like a lot of hassle to go through for nothing. ~


  • Anonymous: Sep 15, 2013 from: Napier, Hawkes Bay, New Zealand

    Hi

    i have received something similar to that above but I am prompted just after I sign in to proceed with the following instructions. Once I've received the so called verification code and entered it, it says its not working and to check it again. After a few minutes of trying to enter it, it then says, its obsolete at to get another code. After trying to enter the new code after 20 seconds of receiving it, it says its not working again and to check it again. After 2 hours of going around in circles, I have no more ideas of what to do. No help from Microsoft as well. Below is a copy of what I'm receiving every time I try to sign in.

    Call us overprotective...
    ...but we need to make sure you can receive a security code if you ever lose access to this account. Learn more.
    Where should we send your code?

    I have a code ~


  • Anonymous: Aug 29, 2013 from: Queensland, Australia

    My wife has been given a security code but it does not allow her to access her Hotmail email account.
    How can she access her account ~


  • Anonymous: Aug 29, 2013 from: Ventura, California, United States

    I recevied the same email. I think it is a scam, but how do I contact Microsoft Outlook Hotmail team about this? The email in parens is NOT my email address, nor is it connected with my hotmaill account in anyway.

    Email was from: account-security-noreply@account.microsoft.com

    > Date: Thu, 29 Aug 2013 17:10:36 -0700
    > From: account-security-noreply@account.microsoft.com
    > Subject: Microsoft account security code
    > To: z*****@hotmail.com
    >
    > Hi,
    >
    > Thanks for helping us verify your Microsoft account (celinale5@hotmail.com)!
    >
    > Here is your code: 8**8
    >
    > If you didn't request this code, we recommend that you go to https://account.live.com and change your password.
    >
    > Thanks,
    > The Microsoft account team ~


  • Anonymous: Aug 26, 2013 from: Kingston, Saint Andrew, Jamaica

    What might be nice to see in this site (on the topic of people getting emails from Microsoft telling to go to their account and change their password if they did not request that email code) is to remind them never to click any links in emails. While right now the links appear "harmless", we could assume that if multiple requests are received in a 24 hour period that someone is knocking on the door of your email account and trying to hack you. Microsoft's security will send information to the alternate email address and so you have a choice.

    1) Go to your browser (don't click the link in the email to be sure). You can hover over the link and look at your status bar and see where it will lead, but don't click it unless you implicitly trust it.

    2) Change your email password.

    3) We received two emails in a 2 day span, completely unsolicited by us. So we suspect hackers. I don't think it comes "accidentally" at all.

    Here's what the text of the email looks like.

    Thanks for helping us verify your Microsoft account (your email address here)
    Here is your code: XXXX
    If you didn't request this code, we recommend that you go to https://acount.live.com and change your password.
    Thanks,
    The Microsoft account team

    When you hover over the https link it looks legit, but again I say, don't click it. Just go online to your email account and access it the most secure method available which is by opening your email in the usual manner and changing the password in the usual manner, not from an email that you did not generate.

    I find the advice given in the email to be good advice, but having the live link is "suspicious"/caution advised.

    Just my 2 bits. ~


  • Anonymous: Aug 24, 2013 from: Denver, Colorado, United States

    I received the same message and a code was sent to my alternate email address. I tried to enter the code but it wouldn't work. This morning I had 3 emails with 3 different codes from the Microsoft Team. Not sure what to do. ~


  • Anonymous: Aug 18, 2013 from: Coeur D Alene, Idaho, United States

    none of the codes seem to work. I don't know what to do
    hope you can help me Eunice ~


  • Anonymous: Aug 18, 2013 from: Switzerland

    I ask for a code to unlook the blocked e.mail accout of my wife. The code was send to my mail adress jo***@hotmail.com
    You mentioned that that code will work instead the Kennwort. But this Codigo did not work. Microsoft service is just a shame. You block accounts for nothing and put people in a desperate situation without communication. Its time to live this company and sell the shares.

    Regards
    John ~


  • Anonymous: Aug 16, 2013 from: Finland

    I got this message three times today. For my wife's account.
    To me it looks like whether someone has her e-mail address in their addressbook and has viruses in their computer.
    Or it's because she just a few weeks back joined the facebook, and some dogbreaths/dirtbags are trying to steal her e-mail.
    Either way, punishment is due. ~


  • Anonymous: Aug 15, 2013 from: Singapore, Singapore

    some thing happened to me which i found it quite unusual. i have kept requesting for the code, but i have yet to receive any code, none on my mail and needless to say it was on my phone. even though the mail i cant see using my home computer, but i can still assess through my mobile. is there any solution to this matter? ~


  • Anonymous: Aug 2, 2013 from: Geneva, New York, United States

    Interesting! I got a request also when I signed onto my email. The code number was sent to my I-phone. I did enter it and everything seemed ok. Then, about an hour later, I got another code on my I-phone with a different account security code, however, I was still signed into my mail account. I didn't do anything with it. ~


  • Anonymous: Jun 19, 2013 from: Latham, New York, United States

    this is the third day i have not been able to access my email..
    ok....now after typing an telling all about what is going on it just disappeared..I have answered all the questions presented by microsoft and filled out the questionairs...each time i picked a new email address as i was told to ..some how it was in a natural domaine....i am told they are sending me a code..but am unable to open and retrive . please please please help!!!
    *@hotmail.com my old email ..that i have used for twenty years ~


  • info: May 15, 2013

    In regards to: "Your email has been accessed in multiple locations":

    The email is a scam. Never click on a link in an email message to sign into your account. ~


  • Anonymous: May 15, 2013 from: Mississauga, Ontario, Canada

    Hi, I recieved this email today, just wondering if it is valid?
    Dear User,
    Your email has been accessed in multiple locations. Click below to update your Hotmail/msn account
    Sign In

    Best Regards,
    Customer Support.
    The senders email is: Microsoft account team ~


  • Anonymous: May 7, 2013 from: Winnipeg, Manitoba, Canada

    For people getting emails from Microsoft about your account being blocked one reason could be is because you are hitting the "send/receive" button on your email client too fast...my mom gets the account blocked almost weekly because she DOUBLE CLICKS the send/receive button and for some reason the idiot bots at Microsoft thinks someone is using her account as spam.

    If you dont believe me just start clicking the send/receive button on your email client and see how long it takes for you to have your account blocked by Microsoft. ~


  • Anonymous: Mar 24, 2013 from: Dallas, Texas, United States

    I got this today, twice, and immediately went searching to find this conversation. What strikes me strange is that I don't use any of the LIVE stuff (or haven't for months). ~


  • Anonymous: Feb 19, 2013 from: Wakefield, Wakefield, United Kingdom

    how does this even workk! im gettin stress tryin 2 fine out what my password is n its really annoying ~


  • Anonymous: Feb 16, 2013 from: Doylestown, Ohio, United States

    Microsoft may do this if they think that your account was compromised. Be careful where you login with your email username and password because there are a lot of phishing website impersonating LIVE.COM. Its also possible that you may have a Trojan, spyware or some malicious program running on your computer that can steal your information. Use your antivirus software to do a full scan of your computer. ~


  • Anonymous: Feb 16, 2013 from: Trinidad and Tobago

    I received an email from microsoft asking if I requested to change my password to my email account. I didn't respond but when I went on to my email I couldn't open my account and had to reset my pass word.
    Was someone able to change my password? I have two other accounts that would receive notification from Microsoft .
    Or did Microsoft lock me out as a form of security until I responded. ~


  • Anonymous: Jan 23, 2013 from: Footscray, Victoria, Australia

    i keep recieving new security codes over and over ~


  • info: Jan 12, 2013

    1. go to http://www.hotmail.com

    2. click on "Can't access your account?"


    Following the instructions on that page. ~


  • Anonymous: Jan 12, 2013 from: Napoli, Campania, Italy

    ho ricevuto il numero recupero account Microsoft dove devo inserirlo?
    I received the recovery Microsoft account number where I have to enter it? ~


  • Anonymous: Jan 6, 2013 from: Short Hills, New Jersey, United States

    the verification codes or links Microsoft says it is sending me to a good email address NEVER arrive. ever.

    I cannot alter the email address due to the 'security' features. because it never sends me an email link or code so i can authenticate.

    this is a 'vanity' email address which is forwarded (it's a for-life .edu address from my school). I am wondering if there is some filter microsoft is using, or email protocol which doesn't allow this message to be forwarded. I have no spam filtering active at the email relay. just never see the messages. And that email works fine for EVERYTHING ELSE. ~


  • Anonymous: Dec 28, 2012 from: Bath, New York, United States

    It will not even open up the page to verify my account. I have the email to verify my email but I get a blank page on the Microsoft web page. What do I do this has been going on for several days and at first it said that Microsoft had a problem now it just gives me a blank page. ~


  • Anonymous: Dec 13, 2012 from: Christchurch, Canterbury, New Zealand

    Microsoft sux...i got sent a link like OP but it NEVER works!!!! WTF microsoft! Way to give me my account back... Apple may just get another convert... ~


  • info: Dec 13, 2012

    To help unblock or recover your hotmail or live account click here ~


  • Anonymous: Dec 13, 2012 from: United Kingdom

    I have been trying for several days now ,to recover my e-mail account,I am still not having any success,even though I have filled in the forms on line and Microsoft say they are happy I am who I say I am,please help,i cannot get into my e mails ~


  • Anonymous: Dec 13, 2012 from: Hamilton, Ontario, Canada

    I am very surprise.My email was block .And in my other acount i receive a code number
    but whenI used my code number I was told that They have to verify so and so.What can I must do now to have my acount worked.My account is: **removed**"
    Thanks. ~


  • Anonymous: Dec 6, 2012 from: Winnipeg, Manitoba, Canada

    I cant log into my account. It keeps saying It looks like someones using your account. So its telling me to check go*****@hotmail.com to get a security code from the microsoft team. How do i get there???? ~


  • Anonymous: Dec 4, 2012 from: Valley Stream, New York, United States

    I just tried to get a microsoft account for anesa*@hotmail.com. The password was accepted but the security code is pending, it may take 15 minute to set it up? ~


  • Anonymous: Nov 27, 2012 from: Thailand

    My account was blocked because hotmail expect that someone else using my account hotmail ask me to verify my account by asking me many private information including account code which I donot receive since first sign in.Would like the team consider releasing the blocked account. ~


  • Anonymous: Nov 14, 2012 from: United Kingdom

    I can't access my hotmail and they are not helping me as when they send me resets on my other email it's not correct. I tried so many times since yesterday that they don't now let me give another email address for 24 hours also I can't access my xbox360 account . I tried phoning them but in vain as they don't have a phone operator. I am a carer for my disabled son and I can't read my emails. It's quite unacceptable. ~


  • Anonymous: Nov 6, 2012 from: Leeds, Leeds, United Kingdom

    I got the email today.. Totally unexpected. I changed my password via the official Microsoft page and all seems well. I assume someone was trying to compromise my account. ~


  • info: Oct 28, 2012

    Nobody knows what your security code is. Click here for information above recovering your security code. The information is at the bottom of the page. ~


  • Anonymous: Oct 28, 2012 from: Bassendean, Western Australia, Australia

    Can you please tell me what is my Microsoft account security code please? ~


  • info: Oct 20, 2012

    It doesn't mean that your account was compromised because you got the e-mail mistakenly. According to the moderator by the name of Joey_D from Microsoft, it seems someone accidentally entered your email address causing the request to be sent to me. ~


  • Anonymous: Oct 20, 2012 from: Listowel, Kerry, Ireland

    If I got this email mistakenly, does it mean my account may have been compromised? ~


  • info: Oct 19, 2012

    Do you mean how to change your hotmail or live security question? If so, click here ~


  • Anonymous: Oct 19, 2012 from: Salzburg, Salzburg, Austria

    How can I change my keyword ? ~


  • Anonymous: Oct 1, 2012 from: Cheltenham, Gloucestershire, United Kingdom

    This just happened to me too, I got about 8 emails all saying the same thing, I'm guessing its a scam? ~


  • Anonymous: Sep 26, 2012 from: Lytham, Lancashire, United Kingdom

    I'm guessing this is a scam. I can accesss all my email accounts. I have not got a blocked account. I have received the same message as the above people, a few hours ago. NEVER connect to a link that is asking for personal details (the email address may look genuine, but it is not - I've had a similar situation in the past, from a bank, and when I telephoned them they confirmed they never contact for personal details via email). ~


  • info: Sep 21, 2012

    Joey_D response above claims it is not a scam and you are receiving this because someone mistakenly entered your email address as their alternate email. See response above. ~


  • Anonymous: Sep 21, 2012 from: United Kingdom

    im also receiving this email but countless times over n over again? is someone trying to hack my account n where from? is this to do with xbox do you know? if anyone can help me please? ~


  • Anonymous: Sep 18, 2012 from: United States

    How do I reset my password? I can't get into my email account. I am bruxxx@msn.com, please reply to beckaxxx@gmx.com. I was sent a link account-security-noreply@microsoft.com. I get a window saying it can't be found. ~


  • Anonymous: Sep 18, 2012 from: United States

    I was told someone was using my password. I went through all the steps to reset it, including completing the questionairre, asking that info be sent to my daughter's account: this one. I recieved an e-mail on 9/15/2012 saying my account is verified and now I just need to reset my password. It does not say how to do this, I'M LOST! Nothing I do on the sign-in page seems to work. Send to becaxxx@gmx.com ~


  • info: Sep 13, 2012

    What is the website address or URL that you are using? If you have not tried https://account.live.com/password/reset, please do. ~


  • Anonymous: Sep 13, 2012 from: Perth, Western Australia, Australia

    cant not access my hotmail it is asking for credit card details that i will not give,i need my e-mail for work....have fill out the question 5 times,and it wont send me a code,cause i wont give all my details...please help asap... ~


  • info: Aug 22, 2012

    If you cannot access your hotmail.com account, please go to http://answers.microsoft.com/ and post your question there. ~


  • Anonymous: Aug 21, 2012 from: Rio De Janeiro, Rio de Janeiro, Brazil

    how do I access my account (21) 886*-**** ~


  • Anonymous: Aug 21, 2012 from: Rio De Janeiro, Rio de Janeiro, Brazil

    I can not access my conta.*****@hotmail.com ~


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