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Online Threat Alerts (OTA)  - Alerting you to cyber threats lurking on the internet.

Microsoft Account Security Code Request Email

Date: August 15, 2012 10:59 AM - Views: 202,110 - Article ID:4742 - Comments: 109
Microsoft Account Security Code Request Email

This morning I received the e-mail message below from "Microsoft account team (" stating that I have verified my Microsoft account by requesting my security code. I did not request such code. The e-mail message also states that, if I didn't request this code I should change my password at

Here is a copy of the e-mail message:

From: Microsoft account team( This sender's domain is in your safe domain list.

Sent: Wed 8/15/12 7:00 AM

To: ***

Subject: Microsoft account security code

Hi, Thanks for helping us verify your Microsoft account! Here is your code ****.

If you didn't request htis code, we recommend that you go to and change your password.

Thanks, The Microsoft account team

On Microsoft Answers (, a super moderator by the name of Joey_D stated that there is nothing to worry about because it seems someone accidentally entered my email address causing the request to be sent to me.

Here is Joey_D response:

This is not a scam. It is a valid Windows Live communication email but chances are, it was not meant for you unless you actually requested for a code.

This email is generated by our system whenever someone with a blocked account tries to unblock it. The system sends this email to the alternate email of the blocked account.

You are receiving this because someone mistakenly entered your email address as their alternate email. You can delete this email without worries.


If you are unable to sign-into your Microsoft Live/Hotmail/Outlook accounts, please click here to report it to Microsoft.

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Comments or Questions (109)

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  • Anonymous: 1 day, 21 hours ago

    Today I had to introduce an alternative email address to access my Hotmail account. Received back the mentioned emails (without the reply from Joey_D, of course) only they were signed by the Hotmail Team.
    I think that is a very aggressive move to get more information from users that, actually, shouldn't be needed if they worked more efficiently in protecting our data and passwords.
    But of course, they don't want that info to protect us...
    I should only need to give an alternative email if I want to, or if I forget the password or can't access my account, holding your information up is an unacceptable way of getting extra details.
    I shall close my memorable Hotmail account after I clean my stuff.
    I didn't like that, really, and is enough with all the spam, and information dealers that already we have, to have the very providers of the service wanting to know more stuff about costumers so that they can later negotiate.

  • Anonymous: 2 days, 5 hours ago

    How do I get on my hotmail? What is wrong with these idiots at microsoft? I do everything they say and still no code and my account is unavailable. Are you listening, microsoft? Are you really that stupid? How do I get past this foolish request???

  • Anonymous: 5 days, 18 hours ago

    I received the message that I needed to have a security code sent to a different email account or I would not be able to access my email. After struggling for hours because I was sent a 4 digit number rather than a 5 digit number, I finally was able to use the security code to sign on. I had to answer several questions so my identity could be verified, then I was cleared for access to the account I have had for years. Next day: Back to square one -- couldn't sign on and was asked to start the whole procedure again. Unbelievable. Do I need to abandon this account altogether?

    • Anonymous: 3 days, 23 hours ago

      Unbelievable is certainly the word. Don't expect to get much help from Microsoft. My case is similar but now weeks old, (3 previous postings here) and have changed to Gmail. Even though the problem started about a month ago and I got nowhere, the account became accessible again after 2-3 weeks and apart from another hiccup later has continued to function. However, 2 days ago, had a reply/acknowledgement from MS again, reference the original query ! And it said click on the link to check on the situation - when I did, it just came up with the normal log-in screen, so I logged in with the current password - up comes a one-line message "" (my username) is not allowed to view this incident ! Think MS have lost the plot completely.

  • Anonymous: 5 days, 19 hours ago

    When I was trying to signin from another computer, I was sent a security code.
    How can I get the code if I could not sign in to get my e-mail.


  • Anonymous: 6 days, 16 hours ago

    Why am I getting a request for a verification to open my email account? When I did get the code from another site, it was four numbers, however you are asking for five numbers, so I am still unable to log on to my email account. Is this some sort of scam?

  • Anonymous: 1 week, 0 day ago

    I also received an email from my outlook account from Microsoft team stating that they have seen suspicious activity on my account. They also gave me a link to view the activity. Then they told me that I could change my password right there.

    But first they had my phone numbers (only last 2 digits) and asked me to provide the last 4 digits to phone no. Then they called me and gave me a security code. I was then able to see my sign in activity for the past month.

    Someone had signed into my e mail from China. Is this a legitimate email from Microsoft? How did they have my phone numbers? Thanks Celeste

  • Anonymous: 1 week, 5 days ago

    This is really Stupid.. Last week it asked me to do this, so I did and it sent me a 4 digit code. When I tried to use it it wanted a 5 digit code, had it sent three times all were only 4 digits. Now my wife gets then same verification message and it sends her a 5 digit code and when we try to enter it it wants a 7 digit code.

  • Anonymous: 1 week, 6 days ago

    Unable to sign-into my Microsoft/outlook account. Microsoft keeps sending me a security 4 digit code that I did not requested. I do not have a security code! I have been over one month with out using my Microsoft email, and was told by you that I will get my Microsoft account back in 30 days. I got back my Microsoft account for few days, and again you team cut me off and I can not get into my account because of the 4 digit code that I never requested. I am extremely tired to go through to all this crap. Please do something right for your customers.

  • Anonymous: 1 week, 7 days ago

    I was told that I am required to verify my security code within 5 days. Will something happen at the end of the 5 days if I don't follow the steps to get the security code. I do not have one.

    • Anonymous: 1 week, 6 days ago

      I think you will find you are then told it will be about 30 days before you get access again, although mine reappeared much sooner, but still getting the odd related message and quirk. But to comply in the 5 days, all I can say is, best of luck, as per peoples experiences here. Suggest you print or make note of your important contacts in case you can't get at them. It looks as though MS are deliberately trying to get rid of users, as I can't believe they could create quite such chaos unintentionally. They have succeeded in my case, and more extensively than just Hotmail/Outlook.

  • Anonymous: 2 weeks, 2 days ago

    I went through all of the crap and got my code. They wouldn't accept it because he code they sent was only 4 numbers and they want 5. Are you screwing with your customers?

    • Anonymous: 2 weeks, 2 days ago

      What's up with this crap why are you sending only 4 digit when the system is asking for 5 I cannot access my email

      • Anonymous: 2 weeks, 0 day ago

        Same thing happened to me. They ask for a code, send a 4 digit code and ask for a 5 digit code. I can't access my hotmail account, so I'll close it out.

  • Anonymous: 2 weeks, 4 days ago

    I hate your (hotmail/live/outlook) security system. I have been over a month trying to straighten this out. You don't let me into my emails, then you want a "Code".

    I have ask for a "code" none received.. I was told that this would be straighten out by April 5th, well, guess what? No such luck. Your recent message to my email account that all was o.k. couldn't be seen because you had me blocked out of the account. I had to access it on my I pad. DUH!!!! What gives? I threatened to buy an Apple and that is a distinct possibility.

    And don't send one of your generic replies that DO NOT address the problem. nl*
    This is my account name and why your stupid system won't accept it, I don't know.

    I am not changing my password again and going thru this mess for another month. You better do something right.

  • Anonymous: 3 weeks, 1 day ago

    Microsoft account team i need my Microsoft account security code, please help me out.

  • Anonymous: 3 weeks, 2 days ago

    I am still unable to access my email account. I am about ready to cancel it.

  • Anonymous: 3 weeks, 4 days ago

    Last update on "Sounds as though this Security Code debacle...". As previous comment, got no replies from Microsoft, so in an effort to ensure I would at least be able to gain access in the 4 week period as they said, I went back into my Hotmail/Outlook account and ticked a box to, basically agree to the 4-week date (sure I did this before in my original efforts to wade through the quagmire), and lo - the thing sprang back to life as though nothing had happened, and well before the promised 4 weeks ! No extra security code having been entered ! What a joke, and a load of unnecessary hassle. So, for those having similar problems, don't despair - yet ! Then maybe, like me, transfer to elsewhere (Gmail in my case).
    Am also now liking the look of an alternative OS, ie Google Chrome, now on my laptop. PS - I don't think this is phishing, I think it is a Microsoft event.

  • Anonymous: 3 weeks, 5 days ago

    When trying to get into my Hotmail account a* I was not able to get in it. There was instructions to get a security code. I did everything that was requested and when I came back to put the Security Code 6**7 (that was given to me) It stated code was incorrect. What do I do now?

  • Anonymous: 3 weeks, 6 days ago

    I received the same email.... I smell a phish.

  • Anonymous: 3 weeks, 6 days ago

    When I try to sign into my e-mail account, this is what I am getting:

    "Call us overprotective...
    ...but we need to make sure you can receive a security code if you ever lose access to this account. Learn more.
    Where should we send your code?...."

    Can anyanyone tell me what this means, am I hocked?

    • Anonymous: 5 days, 21 hours ago

      I got the same thing. I now have a trouble ticket open. 2 days and no email.
      I have a Premium Software Support Plan after chating with 4 different Techs I have gotten no where. They said someone from Outlook would contact me within 24 hrs what a joke. 36 hrs later I am still waiting.

  • Anonymous: 1 month, 0 week ago

    Updating my original comment several days ago (started "Sounds as though this Security Code debacle....."), I have still not received a reply from Microsoft, and have since sent another email, this has also been ignored. Basically MS seem to be adopting the attitude, "You're just another user and can't do us any damage so we don't really care...". OK - we will see about that....

  • Anonymous: 1 month, 1 week ago

    Are you sure it's legitimate? I had one this morning from with this message (saying that my gmail account was a Microsoft account!!!):

    Microsoft account
    Unusual sign-in activity
    We detected something unusual about a recent sign-in to the Microsoft account gu***** To help keep you safe, we required an extra security challenge.
    Sign-in details:
    Country/region: Ukraine
    IP address:
    Date: 3/22/2014 11:16 AM (GMT)
    If this was you, then you can safely ignore this email.
    If you're not sure this was you, a malicious user might have your password. Please review your recent activity and we'll help you take corrective action.
    Review recent activity
    To opt out or change where you receive security notifications, click here.
    The Microsoft account team

    • info: 1 month, 1 week ago

      If the link in the email takes you to a website that is not owned my Microsoft then the email is a fake.

      Only look at the website address to ensure that you are not on a fake microsoft website.

  • Anonymous: 1 month, 2 weeks ago

    I have followed instructions on reseting a code on my busines/ personel account to the tee. It's been 30 days since I have been able to send or receive e-mail on my outlook account. msn needs to have a direct phone number to them instead of someone wanting to sell you something. No response on what to do

  • Anonymous: 1 month, 2 weeks ago

    I am trying to send my phonenumber but my country Curacao is not in the list.

  • Anonymous: 1 month, 2 weeks ago

    Sounds as though this Security Code debacle has been going on for a long time, judging by entries on other forums etc. Mine started with a similar request from Microsoft, giving my email as an address which never existed and from there just dug me into a deeper hole with unusable/incorrect answers including sending a code to my newly created Gmail account (soon to be my main email account...!), the code having 4 digits but when trying to enter, it requested "enter your 5 digit code" - needless to say, didn't work. Have since repeated the exercise, wrong no. of digits again. Eventually finished up in a hole - apparently won't get access again for about 4 weeks, and of course can't get to my contact list to notify people - unbelievable. I saw on another site that someone in the US (I think) thought MS were trying to get rid of "non-paying clients", whatever that means, and as they tend to do over there, had a lawyer make some threatening noise - lo, their problem went away !
    Perhaps we might need to start something like that. My query acknowledgement from MS said I would have a reply in 24 hours - that was 5 days ago...! Unbelievable. They certainly needs a serious kick up the wotsit. Maybe some serious adverse publicity might have an effect - have to see what I can come up with.

  • Anonymous: 1 month, 3 weeks ago

    Even though I had to set up a different account just to get a security code, I still cant access my original Hotmail account. this is getting frustrating! I never wanted a security code, don't like having 2 Hotmail accounts and this "code" things doesn't work. You say this code thing was to protect others from attacking our account but seems Microsoft/windows/outlook has now made it impossible to even access the original account.

  • Anonymous: 1 month, 4 weeks ago

    It took me a dozen attempts and a forced change to my password to try to access my inbox. It would only take me to my microsoft account over and over. What finally worked was clicking on my bookmark for the hotmail sign-in page. 1.5 hours of wasted time later. Completely ridiculous. Now I wonder if I should ever log out, only to start this frustrating process all over again.

  • Anonymous: 1 month, 4 weeks ago

    I do not want the security code that I am getting a request for. Funny that the only email it wants for a code is an overseas email address for my daughter. Is someone trying to access any foreign emails?????

  • Anonymous: 1 month, 4 weeks ago

    I don't have a blocked account and i did't request a code either and it's telling me i have to enter a security code to access my msn mail account? hotmail.

  • info: 2 months, 1 week ago

    If you are unable to sign-into your Microsoft Live/Hotmail/Outlook accounts, please click here to report it to Microsoft.

    • Anonymous: 1 week, 3 days ago

      I can not do that because of tonight my outlook email account is blocked. Wants a 4 digit code which it sends to my other email account put it in and wow says needs 5 digit code and only numbers. I am so angered cannot find any info of what to do.

  • Anonymous: 2 months, 3 weeks ago

    O frustrating. I was kicked out of my outlook account and now am involved in some different step verification process and repeatedly asks me for a code I have not been sent.but still they did not recognize me I am worried the some one hacked my hotmail when i am going to open the right password it says someone else is using . Microsoft and nothing is changing before one hour i tried to request again to fill the form and i received the same message, we have received a lot of request, please make another account.

    I really need to access my email. ~

  • Anonymous: 3 months, 1 week ago

    So frustrating. I was kicked out of my outlook account and now am involved in some two step verification process and repeatedly asks me for a code I have not been sent. I am worried I have been hacked but when I do look at my emails - I cannot ready them - all appears normal. I have now opened an AOL account and received recovery emails on that account from noreply Microsoft and nothing is changing. There is no code, just a link that tells me my identity has been verified and to reset my password. What is this CODE?? Is this a scam?

    I really need to access my email.

    • Anonymous: 1 month, 2 weeks ago

      Am tired of this verification stuff is so frustrating l have been trying to open the message which they told me that they sent but I can't see any message. I am fed up with this verification of account.

  • Anonymous: 3 months, 1 week ago

    The first email i received yesterday was,
    "Verify your email address" which had my gmail account correctly listed, the link to select "If you didn't make this request, click here" says the link is no longer valid.

    I next received "Microsoft Account Security Code"

    and finally "Microsoft account security confirmation" "your microsoft account has been renamed. We just wanted to check with you that it's ok.
    -Old account name: (which states my correct gmail account"
    -New account name: which is my correct gmail account with number added to the end.

    my only option in this email is "if this is incorrect please follow these steps:
    1. reset your password
    2. rename you account

    Is it possible something has been hacked? Do the, "if you did not make this request" links go bad? I may have had an outlook and/or hotmail account associated with my gmail account, but it would have been from the late 1990's early 2000's when gmail first came out and I switched. I have no recollection of what my account would have been named with outlook or hotmail.

    **Would someone have had to have hacked my gmail account in order to change the user name on the old outlook or hotmail account by confirming the verification codes? I recently had my credit card account compromised and recently changed all of the passwords on all of my current online accounts prior to receiving this yesterday.

    **Is there anyway to check to confirm or deny if there was an only outlook or hotmail account associated with my active gmail account prior to this unauthorized change?

  • Anonymous: 3 months, 4 weeks ago

    I received an email titled micro support verification,verify me @
    I opened it and it said Microsoft support code and than an 8 digit number. Have I been hacked?

    • info: 3 months, 2 weeks ago

      I don't think you were hacked. Someone may have requested this information using your email address. Just ignore the email message. You may change your password if you feel uncomfortable about it.

  • Anonymous: 4 months, 0 week ago

    I've been getting this message...when I follow through to check my other email where the code is SUPPOSED to be being sent to ...NO CODE. In the meantime I'm locked out of my hotmail/outlook account....I have been using this account without problem for ten years why now all this security rubbish causing everyone nothing but problems.

  • Anonymous: 4 months, 1 week ago

    I am trying to verify my account, but the security code gets to my email box after several hours from the time I requested and when I put it, it no longer works. Why is it taking so long for me to get the code on my inbox?

    • Anonymous: 1 month, 2 weeks ago

      Please l set up the Microsoft account as required by my phone then after opening the account they test me l have to verify my account details so that they will be sure that am the owner of account and they will send me a message to confirm my account,l then replied to them to send me message and they said that message has been sent to my inbox and l should follow the instructions so that they will confirm my account but I didn't receive any message at all why?

  • Anonymous: 4 months, 2 weeks ago

    My security code is not working, so I can reset my password. I've tried 5 times, made sure it is typed in right and still says "That code didn't work. Check the code and try again".

  • Anonymous: 5 months, 3 weeks ago

    how do you cancel the activation of a security code to check email at another computer?

  • Anonymous: 6 months, 4 weeks ago

    I received the same message om sept 22, 2013.
    The strange thing is that got this message about my Hotmail account on my account with gmail. How is this possible? Via my computer-id?
    I think I will close both accounts.

  • info: 7 months, 0 week ago

    If u have already changed your password, you can ignore the emails message you have been receiving. Someone might be entering your email address on the Microsoft's password reset or recovery page. This will cause these emails to be sent to you.

  • Anonymous: 7 months, 0 week ago

    Hi, I received several mails that someone is operating my account which I don´t recognize, but was not sure of it. So I followed the link I assume Microsoft sent me and finished the account. This was scary. Why does this happen? I ignored this kind of mails earlier because I did not understand them.

  • Anonymous: 7 months, 0 week ago

    I have requested a code due to the "threat" that I would be cutoff if I did not request and change my code. I have requested and received codes three different times. All of which have been rejected. I cannot get into my hotmail. I cannot get support help. What next?????

  • Anonymous: 7 months, 1 week ago

    My account has apparently been hacked it wont let meyse my account as they think somebody else has been using it which is pretty strange coz after i requested the code to be sent to my phone i entered it and it had worked but after that all of a sudden its not lettin me log into my account. It also requires a verification code sent which i have to recieve from my alternative email buthow can i do so when the email account may has been closed as i have not used for a periodof years. I filled out the questionaire many times and no response also requested another code to be sent to my fone many times and still nothing???? When that was the number i used to recieve my first code!!! I need my account back!!!????

  • Anonymous: 7 months, 1 week ago

    Help us protect your account

    Since you're trying to access sensitive info, we just want to make sure this is you. To continue, check ww***** for a message from the Microsoft account team and enter the security code here.

    Anyone else get this from hotmail
    Its pissing me off i cant check my email
    I have entered the code from my other email
    Wont work i set up a new email just to try it with a new code again dont work its pissing me off


  • Anonymous: 7 months, 1 week ago

    I get this alert. Put in the code and it still does not work. I am so frustrated because this is so time consuming! I'm getting kind of mad. After all these years. I change my password regularly. I keep thinking I am getting this because I will not give them cell number.That all I need is for them to start bugging me on my cell phone too. I'm seriously thinking of changing email providers.

  • Anonymous: 7 months, 1 week ago

    15 years with this account and now totally blocked for nothing just because the "suppose" that we can be hacked. Come on.... this is so stupid.

    i will start using another mail which is not link to any majors.

    good luck guys.

  • Anonymous: 7 months, 1 week ago

    I have had the exact same email, which doesn't look very professional and have had the same code input problems as is not recognised. In the end I just changed my password. I think this is a scam, although if they say otherwise what can I say? Interestingly though when I received the text a UK number came up, 07781470659, which I called back as I couldn't believe this was happening in such a haphazard way. All I got when I got through on this number was music and foreign chatter. I have complained to Microsoft and judging by the comments below everyone is confused.

    Microsoft account team (

    Add to contacts

    11:56 AM

    To: my email

    Picture of Microsoft account team


    Thanks for helping us verify your Microsoft account (my email address)!

    Here is your code: ********
    If you didn't request this code, we recommend that you go to and change your password.

    The Microsoft account team

  • Anonymous: 7 months, 2 weeks ago

    I received a security code, entered the security code and was told it didn't work. What to do now?

  • Anonymous: 7 months, 2 weeks ago

    For a long time last year I couldn't access my account because I was constantly being asked for an alternate email address

  • Anonymous: 7 months, 3 weeks ago

    WAnt your mothers place of birth, then says reset your password, we'll send you a code, code comes don't work, another code, don't work, 2 hours of this, you wind up with 2 email hotmail accts, one password, and recieve alerts on some one else's acct. wanting a code, "if you didn't ask for this code, then change your password, then another alert that a simular address wants a code, "if you didn't order this password change code, then change your password", on and on! This new involentary change to alter the hotmail platform to some other "thing" doesn't work! It must be full of holes and performance is just really strange, I have no Idea if the account is online, offline, open or closed. account team is way overmatched. How in the world did I get 2 accts, and alerts from another user address?? These are not mistakes by other users, you have a severe problem with your platform, now called "outlook"

  • Anonymous: 7 months, 3 weeks ago

    I have had several code numbers sent to my landline and NONE of them work.

    The check box to bypass the code number requirement does not work.

    I am unable to add my cell phone number to have the code sent by text.

    I created an alias outlook account to have the code number emailed and found its not set to email code numbers.

    I changed landline number on my account to my cellphone number and got a message that I would not be able to log into my account for 30 days until the changes were approved. So I had to cancel the request.

    I have been getting the code notifications everyday for 1 week and found that today would be the last day I could bypass the code requirement.

    I contacted the help site and awaiting word from them on how to get the code to work.

    This seems like a lot of hassle to go through for nothing.

  • Anonymous: 7 months, 4 weeks ago


    i have received something similar to that above but I am prompted just after I sign in to proceed with the following instructions. Once I've received the so called verification code and entered it, it says its not working and to check it again. After a few minutes of trying to enter it, it then says, its obsolete at to get another code. After trying to enter the new code after 20 seconds of receiving it, it says its not working again and to check it again. After 2 hours of going around in circles, I have no more ideas of what to do. No help from Microsoft as well. Below is a copy of what I'm receiving every time I try to sign in.

    Call us overprotective...
    ...but we need to make sure you can receive a security code if you ever lose access to this account. Learn more.
    Where should we send your code?

    I have a code

  • Anonymous: 8 months, 2 weeks ago

    My wife has been given a security code but it does not allow her to access her Hotmail email account.
    How can she access her account

  • Anonymous: 8 months, 2 weeks ago

    I recevied the same email. I think it is a scam, but how do I contact Microsoft Outlook Hotmail team about this? The email in parens is NOT my email address, nor is it connected with my hotmaill account in anyway.

    Email was from:

    > Date: Thu, 29 Aug 2013 17:10:36 -0700
    > From:
    > Subject: Microsoft account security code
    > To: z*****
    > Hi,
    > Thanks for helping us verify your Microsoft account (!
    > Here is your code: 8**8
    > If you didn't request this code, we recommend that you go to and change your password.
    > Thanks,
    > The Microsoft account team

  • Anonymous: 8 months, 2 weeks ago

    What might be nice to see in this site (on the topic of people getting emails from Microsoft telling to go to their account and change their password if they did not request that email code) is to remind them never to click any links in emails. While right now the links appear "harmless", we could assume that if multiple requests are received in a 24 hour period that someone is knocking on the door of your email account and trying to hack you. Microsoft's security will send information to the alternate email address and so you have a choice.

    1) Go to your browser (don't click the link in the email to be sure). You can hover over the link and look at your status bar and see where it will lead, but don't click it unless you implicitly trust it.

    2) Change your email password.

    3) We received two emails in a 2 day span, completely unsolicited by us. So we suspect hackers. I don't think it comes "accidentally" at all.

    Here's what the text of the email looks like.

    Thanks for helping us verify your Microsoft account (your email address here)
    Here is your code: XXXX
    If you didn't request this code, we recommend that you go to and change your password.
    The Microsoft account team

    When you hover over the https link it looks legit, but again I say, don't click it. Just go online to your email account and access it the most secure method available which is by opening your email in the usual manner and changing the password in the usual manner, not from an email that you did not generate.

    I find the advice given in the email to be good advice, but having the live link is "suspicious"/caution advised.

    Just my 2 bits.

  • Anonymous: 8 months, 3 weeks ago

    I received the same message and a code was sent to my alternate email address. I tried to enter the code but it wouldn't work. This morning I had 3 emails with 3 different codes from the Microsoft Team. Not sure what to do.

  • Anonymous: 8 months, 4 weeks ago

    none of the codes seem to work. I don't know what to do
    hope you can help me Eunice

  • Anonymous: 8 months, 4 weeks ago

    I ask for a code to unlook the blocked e.mail accout of my wife. The code was send to my mail adress jo***
    You mentioned that that code will work instead the Kennwort. But this Codigo did not work. Microsoft service is just a shame. You block accounts for nothing and put people in a desperate situation without communication. Its time to live this company and sell the shares.


  • Anonymous: 8 months, 4 weeks ago

    I got this message three times today. For my wife's account.
    To me it looks like whether someone has her e-mail address in their addressbook and has viruses in their computer.
    Or it's because she just a few weeks back joined the facebook, and some dogbreaths/dirtbags are trying to steal her e-mail.
    Either way, punishment is due.

  • Anonymous: 9 months, 0 week ago

    some thing happened to me which i found it quite unusual. i have kept requesting for the code, but i have yet to receive any code, none on my mail and needless to say it was on my phone. even though the mail i cant see using my home computer, but i can still assess through my mobile. is there any solution to this matter?

  • Anonymous: 9 months, 2 weeks ago

    Interesting! I got a request also when I signed onto my email. The code number was sent to my I-phone. I did enter it and everything seemed ok. Then, about an hour later, I got another code on my I-phone with a different account security code, however, I was still signed into my mail account. I didn't do anything with it.

  • Anonymous: 11 months, 0 week ago

    this is the third day i have not been able to access my email.. after typing an telling all about what is going on it just disappeared..I have answered all the questions presented by microsoft and filled out the questionairs...each time i picked a new email address as i was told to ..some how it was in a natural domaine....i am told they are sending me a code..but am unable to open and retrive . please please please help!!!
    * my old email ..that i have used for twenty years

  • info: May 15, 2013

    In regards to: "Your email has been accessed in multiple locations":

    The email is a scam. Never click on a link in an email message to sign into your account.

  • Anonymous: May 15, 2013

    Hi, I recieved this email today, just wondering if it is valid?
    Dear User,
    Your email has been accessed in multiple locations. Click below to update your Hotmail/msn account
    Sign In

    Best Regards,
    Customer Support.
    The senders email is: Microsoft account team

  • Anonymous: May 7, 2013

    For people getting emails from Microsoft about your account being blocked one reason could be is because you are hitting the "send/receive" button on your email client too mom gets the account blocked almost weekly because she DOUBLE CLICKS the send/receive button and for some reason the idiot bots at Microsoft thinks someone is using her account as spam.

    If you dont believe me just start clicking the send/receive button on your email client and see how long it takes for you to have your account blocked by Microsoft.

  • Anonymous: Mar 24, 2013

    I got this today, twice, and immediately went searching to find this conversation. What strikes me strange is that I don't use any of the LIVE stuff (or haven't for months).

  • Anonymous: Feb 19, 2013

    how does this even workk! im gettin stress tryin 2 fine out what my password is n its really annoying

  • Anonymous: Feb 16, 2013

    Microsoft may do this if they think that your account was compromised. Be careful where you login with your email username and password because there are a lot of phishing website impersonating LIVE.COM. Its also possible that you may have a Trojan, spyware or some malicious program running on your computer that can steal your information. Use your antivirus software to do a full scan of your computer.

  • Anonymous: Feb 16, 2013

    I received an email from microsoft asking if I requested to change my password to my email account. I didn't respond but when I went on to my email I couldn't open my account and had to reset my pass word.
    Was someone able to change my password? I have two other accounts that would receive notification from Microsoft .
    Or did Microsoft lock me out as a form of security until I responded.

  • Anonymous: Jan 23, 2013

    i keep recieving new security codes over and over

  • info: Jan 12, 2013

    1. go to

    2. click on "Can't access your account?"

    Following the instructions on that page.

  • Anonymous: Jan 12, 2013

    ho ricevuto il numero recupero account Microsoft dove devo inserirlo?
    I received the recovery Microsoft account number where I have to enter it?

  • Anonymous: Jan 6, 2013

    the verification codes or links Microsoft says it is sending me to a good email address NEVER arrive. ever.

    I cannot alter the email address due to the 'security' features. because it never sends me an email link or code so i can authenticate.

    this is a 'vanity' email address which is forwarded (it's a for-life .edu address from my school). I am wondering if there is some filter microsoft is using, or email protocol which doesn't allow this message to be forwarded. I have no spam filtering active at the email relay. just never see the messages. And that email works fine for EVERYTHING ELSE.

  • Anonymous: Dec 28, 2012

    It will not even open up the page to verify my account. I have the email to verify my email but I get a blank page on the Microsoft web page. What do I do this has been going on for several days and at first it said that Microsoft had a problem now it just gives me a blank page.

  • Anonymous: Dec 13, 2012

    Microsoft sux...i got sent a link like OP but it NEVER works!!!! WTF microsoft! Way to give me my account back... Apple may just get another convert...

  • info: Dec 13, 2012

    To help unblock or recover your hotmail or live account click here

  • Anonymous: Dec 13, 2012

    I have been trying for several days now ,to recover my e-mail account,I am still not having any success,even though I have filled in the forms on line and Microsoft say they are happy I am who I say I am,please help,i cannot get into my e mails

  • Anonymous: Dec 13, 2012

    I am very surprise.My email was block .And in my other acount i receive a code number
    but whenI used my code number I was told that They have to verify so and so.What can I must do now to have my acount worked.My account is: **removed**"

  • Anonymous: Dec 6, 2012

    I cant log into my account. It keeps saying It looks like someones using your account. So its telling me to check go***** to get a security code from the microsoft team. How do i get there????

  • Anonymous: Dec 4, 2012

    I just tried to get a microsoft account for anesa* The password was accepted but the security code is pending, it may take 15 minute to set it up?

  • Anonymous: Nov 27, 2012

    My account was blocked because hotmail expect that someone else using my account hotmail ask me to verify my account by asking me many private information including account code which I donot receive since first sign in.Would like the team consider releasing the blocked account.

  • Anonymous: Nov 14, 2012

    I can't access my hotmail and they are not helping me as when they send me resets on my other email it's not correct. I tried so many times since yesterday that they don't now let me give another email address for 24 hours also I can't access my xbox360 account . I tried phoning them but in vain as they don't have a phone operator. I am a carer for my disabled son and I can't read my emails. It's quite unacceptable.

  • Anonymous: Nov 6, 2012

    I got the email today.. Totally unexpected. I changed my password via the official Microsoft page and all seems well. I assume someone was trying to compromise my account.

  • info: Oct 28, 2012

    Nobody knows what your security code is. Click here for information above recovering your security code. The information is at the bottom of the page.

  • Anonymous: Oct 28, 2012

    Can you please tell me what is my Microsoft account security code please?

  • info: Oct 20, 2012

    It doesn't mean that your account was compromised because you got the e-mail mistakenly. According to the moderator by the name of Joey_D from Microsoft, it seems someone accidentally entered your email address causing the request to be sent to me.

  • Anonymous: Oct 20, 2012

    If I got this email mistakenly, does it mean my account may have been compromised?

  • info: Oct 19, 2012

    Do you mean how to change your hotmail or live security question? If so, click here

  • Anonymous: Oct 19, 2012

    How can I change my keyword ?

  • Anonymous: Oct 1, 2012

    This just happened to me too, I got about 8 emails all saying the same thing, I'm guessing its a scam?

  • Anonymous: Sep 26, 2012

    I'm guessing this is a scam. I can accesss all my email accounts. I have not got a blocked account. I have received the same message as the above people, a few hours ago. NEVER connect to a link that is asking for personal details (the email address may look genuine, but it is not - I've had a similar situation in the past, from a bank, and when I telephoned them they confirmed they never contact for personal details via email).

  • info: Sep 21, 2012

    Joey_D response above claims it is not a scam and you are receiving this because someone mistakenly entered your email address as their alternate email. See response above.

  • Anonymous: Sep 21, 2012

    im also receiving this email but countless times over n over again? is someone trying to hack my account n where from? is this to do with xbox do you know? if anyone can help me please?

  • Anonymous: Sep 18, 2012

    How do I reset my password? I can't get into my email account. I am, please reply to I was sent a link I get a window saying it can't be found.

  • Anonymous: Sep 18, 2012

    I was told someone was using my password. I went through all the steps to reset it, including completing the questionairre, asking that info be sent to my daughter's account: this one. I recieved an e-mail on 9/15/2012 saying my account is verified and now I just need to reset my password. It does not say how to do this, I'M LOST! Nothing I do on the sign-in page seems to work. Send to

  • info: Sep 13, 2012

    What is the website address or URL that you are using? If you have not tried, please do.

  • Anonymous: Sep 13, 2012

    cant not access my hotmail it is asking for credit card details that i will not give,i need my e-mail for work....have fill out the question 5 times,and it wont send me a code,cause i wont give all my details...please help asap...

  • info: Aug 22, 2012

    If you cannot access your account, please go to and post your question there.

  • Anonymous: Aug 21, 2012

    how do I access my account (21) 886*-****

  • Anonymous: Aug 21, 2012

    I can not access my conta.*****

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