If you receive any phone call from persons claiming that they are technical support representatives calling from Microsoft or other companies, claiming that you have a virus on your computer, or it needs some form of fixing, please terminate the call. Scammers are currently tricking persons into downloading, installing the ShowMyPC software, and giving them (the scammers) remote access to their computers via the ShowMyPC software. Microsoft and other legitimate companies will never call and ask their customers to install any of form of software.
The ShowMyPC software is legitimate. This software allows you to take control of your home or office computer remotely via the internet. If you are at home, with this software installed, you can connect remotely to your office computer and use that computer as if you were sitting in front of it. The same can be done if you are at the office and wants to connect to your home computer.
Granting someone remote access to your computer that you do not know is very dangerous. It is like giving a stranger the keys to your home and leaving them alone to do whatever they feel like doing. These persons may steal your credit card information, important documents, and other information that can lead to identity theft.
If anyone calls you and asks you to install any software, and to grant them remote access your computer, please do not. Only give persons that you know and can trust remote access to your computer.
ShowMyPC.com says that they do not call users to fix computers and encourages you to only share ShowMyPC remote access password with trusted remote users.
This is what ShowMyPC has to say about the abuse of its software:
Responsible Use of ShowMyPC: Important Message
We take the privacy and security of our customers very seriously. Unfortunately, there have been some reports of malicious use of our software recently.
Please be extremely cautious when handling unsolicited phone calls and do not grant access to your computer to anyone you do not trust or know personally. ShowMyPC NEVER calls anyone offering to fix their machines or help them make their computer faster and virus free.
Some examples of scam phone calls include callers claiming to be tech support specialists, or claiming to be from known companies such as Microsoft. They will inform you of potential issues on your computer and offer to fix it by asking you to grant them access to your computer.
We assure you that ShowMyPC will NEVER call users offering to fix their computers.in case you receive any such unsolicited phone call, hang up, and do NOT let anyone get remote control access to your computer, and of course, never provide any of your credit card information to such callers.
ShowMyPC software when run on your computer does not impose any harm to your PC. The malicious activities may only occur when sharing your computer with someone untrusted.
If you need to remove malicious programs from your computer, please use a local computer repair shop or call a family member / friend who is a computer geek.