Help Defend Your Capital One Account Against Fraud with these Simple Tips
At Capital One, your security is important to us. We work hard to help keep your account safe with multi-factor authentication, text alerts to inform you of unusual activity and more. But with scammers using deceptive emails, texts and phone calls, it’s important to know the signs of fraud and how to help protect yourself.
3 tips to help you detect and protect:
Keep an eye out for “fishy” texts and emails.
Phishing scams use fake texts and emails that camouflage as a trustworthy source. Here are a few things to look for when checking your inbox:
- Name of Sender: Does the sender exactly match the previous texts or emails from the same source? Does the email address match who the sender is claiming to be?
- Threatening Message: Does the message warn you that your account has been hacked? Does it claim that your personal information is at stake if you don’t take action quickly?
- Attachments: Does the message contain an attachment that you didn’t request? Some attachments can have viruses.
If you notice any of these red flags, delete the text or email. In doubt? Throw it out! Never give out personal information to unknown sources.
Scammers sometimes pretend to be your bank through emails, calls or texts asking for personal information. If we contact you, we’ll always use your name or reference your account number—we’ll never ask for your account information, Social Security number, debit card PIN or password. Double-check that any phone number listed in a text or email is correct before calling. If you’re ever unsure about a caller claiming to be from Capital One, you can always hang up and call the number on the back of your card or contact Capital One Customer Service.
Review your password strength and account details.
It’s a good idea to use a different username and password for your bank in case one of your other online accounts is hacked. Make sure your personal info, like your mobile phone number and email address, is up to date so that we can contact you quickly if we notice suspicious activity. Sign in to your account to verify your current information.
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