5 Tips For Setting Up A Successful Video Chat For Your Business
There are many benefits to video chat. Unlike traditional methods of customer support, video chat allows you to work one-on-one with your customers. By interacting one-on-one, you can identify the root of a problem much faster and offer a solution on the first try. Another benefit of video chat is the personalization and intimacy that can be gained by working one-on-one with customers.
Closed captioning
If you're using video chat for business, you should consider closed captioning to increase accessibility. You can pay to have videos transcribed, but you should know the quality of the transcript. Closed captioning software provides transcripts that meet standards for each region, platform, and target audience. You could try different platforms such as Chatroulette USA or sites like Shagle. Pricing for closed captioning is dependent on the quality, video length, and services. Depending on the project size, the cost can quickly add up. While some companies offer discounted rates for larger projects, you should still be aware of how much it will cost.
A quality closed caption is proofread and transcribed by a native speaker. The captions should last for three to seven seconds on screen and should disappear when important visual elements appear or the audio pauses. The captions should also have speaker labels, so users can clearly identify who is speaking. A generic label for multiple speakers is fine. If captions are not accurate, they can lead to confusion among viewers.
Eye contact
One of the most important aspects of a successful video chat is eye contact. Even though you can't see each other's faces, people often feel compelled to look at each other. Eye contact builds trust and rapport quickly. Here are some tips for making eye contact during video chats.
When setting up a video chat, you must remember that your customer can't see you if he doesn't make eye contact. While you can still maintain eye contact during the conversation, you should look into the camera and not at the screen. This is difficult to do because most people tend to look directly into the front camera during a video chat with females or males. However, researchers from Intel developed a new model that will automatically correct the problem of eye contact during video chats.
Appropriate attire
When conducting a video chat for business, people should wear appropriate attire for the occasion. Avoid wearing flip-flops and short-sleeved shirts. Grooming is also important. A simple change in attire can make the difference between a successful video chat and one that's not so productive. In general, common sense should guide your attire choice. Don't wear clothing with too much print or logo.
Less-noisy space
The more you use video chat for business, the less-noisy your space needs to be. While this can be a difficult challenge, some video chat services have noise canceling technology that can be portable and battery-powered. They reduce external noise that can interfere with video chat software, allowing your team to focus on your customer instead of the background noise.
Most video conferencing equipment can pick up even the slightest amount of background noise, so be sure to mute the microphone when not talking. This will prevent background noise from distracting the other party from hearing you. If you're using software, you can also easily unmute it whenever you need to.
Latency tolerance
Latency is the amount of time it takes for information to be transmitted from one end of the pipe to the other. Your ISP will not educate you on these factors because they don't want you to pay for an unsuitable service.
If you're using video-over-internet technology to communicate with clients, latency is a very important factor to consider. While the width of the pipe and the speed of information moving through it are factors that affect performance, there are other things to consider as well.
In ideal conditions, latency should be as low as possible. This can be achieved by choosing a server that is in the same time zone as the users. Even if the server is a long way away, a high-quality video call may still be a problem. In such cases, you'll want to choose a server that's as close to the users as possible. Even if you don't have the time to monitor latency from inside the meeting, it's still a worthwhile investment.
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