"Bank of America Ticket Opened - Closed Account" Phishing Scam
Bank of America customers are advised to delete e-mail messages like the one below, which claim their accounts have been closed, and they need to click on a link in the same e-mail messages to reactivate their accounts. They are also asked not to follow the instructions in the same e-mail messages. This is because the e-mail messages are phishing scams sent by cybercriminals to steal Bank of America customers’ online account credentials.
Bank of America customers should never click on a link to sign into their accounts, they should instead, go directly to www.bankofamerica.com and sign-in from there. And, if there is someone wrong with their accounts or they need to update their account information, they will be notified. Bank of America customers who have already been tricked by the phishing email (see below), are asked to change their passwords and contact Bank of American (BOA) immediately.
The Phishing "Bank of America Closed Account" Email Message
From: Bank of America do.not.reply@umanitoba.ca
Date: 17 January 2017 at 23:06:20 GMT
Subject: Ticket Opened #002034923 - Closed AccountOnline Banking Alert
Requesting to Reactivate Account
Please sign in to Mobile Banking or visit Online Banking. Click Here www.bankofamerica.com
Security Icon Your last sign-in was 01/13/2017
To verify that this email is from Bank of America, confirm your last sign-in date is correct. To access Online or Mobile Banking, go directly to bankofamerica.com or use our Mobile Banking App.
Remember: We never ask for private information such as an account number, card PIN, or Social Security or Tax ID number in email messages. If you think an email is suspicious, don't click on any links. Instead, forward it to abuse@bankofamerica.com and delete it.
Email preferences
This is a service email from Bank of America. Please note that you may receive service email in accordance with your Bank of America service agreements, whether or not you elect to receive promotional email.
Contact us about this email
Please do not reply to this email with sensitive information, such as an account number, PIN, password, or Online ID. The security and confidentiality of your personal information is important to us. If you have any questions, please either call the toll-free customer service phone number on your account statement or visit the Bank of America website to access the Contact Us page, so we can properly verify your identity.
Privacy and security
Keeping your financial information secure is one of our most important responsibilities. For an explanation of how we manage customer information, please visit the Bank of America website to read our Privacy Policy. You can also learn how Bank of America keeps your personal information secure and how you can help protect yourself.
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Note: Some of the information in samples on this website may have been impersonated or spoofed.