Warning- "Your TELUS Account is on Hold" is a Phishing Scam
TELUS customers who have received messages claiming their accounts are on hold are asked not to click on the links in the same messages. This is because cybercriminals are sending out fake TELUS messages like the one below, with links to phishing websites that steal online account credentials (usernames and password). Once the cybercriminals have received the stolen credentials, they will hijack the accounts and use them fraudulently.
The "Your TELUS Account is on Hold" Phishing Scam
From: TELUS
Sent: Friday, August 17, 2018 3:17 PM
Subject: -Your account is on hold-
TELUS
Your account is on hold.
Payment failure
Hello
We're having some trouble with your current billing information. This indicates that there's something wrong with your payment method.
Update Account Now
To prevent the suspension of all services, update and confirm your billing information today.
You have received this mandatory email service announcement to update you about important changes to you TELUS account.
Sincerely,
TELUS Communications Team
© 2018 TELUS Communications. All Rights Reserved.
It is recommended that TELUS customers contact them directly to verify if their accounts have actually been suspended or placed on hold. TELUS customers can go directly to their website at www.telus.com and for contact information or click here to go directly to their Contact Us page.
TELUS customers who have been tricked by the phishing scam are asked to change their passwords and contact TELUS for help.
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Note: Some of the information in samples on this website may have been impersonated or spoofed.