Warning- "Your TELUS Account is on Hold" is a Phishing Scam

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TELUS customers who have received messages claiming their accounts are on hold are asked not to click on the links in the same messages. This is because cybercriminals are sending out fake TELUS messages like the one below, with links to phishing websites that steal online account credentials (usernames and password). Once the cybercriminals have received the stolen credentials, they will hijack the accounts and use them fraudulently.

Warning- Your TELUS Account is on Hold is a Phishing Scam
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The "Your TELUS Account is on Hold" Phishing Scam

From: TELUS

Sent: Friday, August 17, 2018 3:17 PM

Subject: -Your account is on hold-

TELUS

Your account is on hold.

Payment failure

Hello

We're having some trouble with your current billing information. This indicates that there's something wrong with your payment method.

Update Account Now

To prevent the suspension of all services, update and confirm your billing information today.

You have received this mandatory email service announcement to update you about important changes to you TELUS account.

Sincerely,

TELUS Communications Team

© 2018 TELUS Communications. All Rights Reserved.

It is recommended that TELUS customers contact them directly to verify if their accounts have actually been suspended or placed on hold. TELUS customers can go directly to their website at www.telus.com and for contact information or click here to go directly to their Contact Us page.

TELUS customers who have been tricked by the phishing scam are asked to change their passwords and contact TELUS for help.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.
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Comments, Questions, Answers, or Reviews

Comments (Total: 3)

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The comments, reviews or answers below do not necessarily reflect the views of Online Threat Alerts (OTA).

  • October 19, 2018 at 5:34 PM by an anonymous user from: Chilliwack, British Columbia, Canada

    Had a bad hangover and clicked on the link. Filled out my name, dl number,telus password,address, mother's maiden name and sin. Clued in at that point I was being scammed and shut it down.

    Have changed the password and subscribed to Equifax for a year.

    My question if anyone more tech savvy than me, would the scammers have that information even if I didn't complete. I did click to the next page.

    Jim

    • October 19, 2018 at 6:04 PM by info

      I don't think so, since you need to click Next button for the form to submit your information.

  • September 18, 2018 at 12:51 PM by info

    Here is another scam:

    "From: eBill

    Sent: Monday, September 17, 2018 9:51 AM

    Subject: @Payment failure

    TELUS

    Your account is on hold.

    -Payment failure-

    Hello

    We're having some trouble with your current billing information. This indicates that there's something wrong with your payment method.

    Update Account Now

    To prevent the suspension of all services, update and confirm your billing information today.

    You have received this mandatory email service announcement to update you about important changes to you TELUS account.

    Sincerely,

    TELUS Communications Team"

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Warning- "Your TELUS Account is on Hold" is a Phishing Scam