Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Scamming - Fraud
TELUS customers who have received messages claiming their accounts are on hold are asked not to click on the links in the same messages. This is because cybercriminals are sending out fake TELUS messages like the one below, with links to phishing websites that steal online account credentials (usernames and password). Once the cybercriminals have received the stolen credentials, they will hijack the accounts and use them fraudulently.
From: TELUSSent: Friday, August 17, 2018 3:17 PMSubject: -Your account is on hold-TELUSYour account is on hold.Payment failureHelloWe're having some trouble with your current billing information. This indicates that there's something wrong with your payment method.Update Account NowTo prevent the suspension of all services, update and confirm your billing information today.You have received this mandatory email service announcement to update you about important changes to you TELUS account.Sincerely,TELUS Communications Team© 2018 TELUS Communications. All Rights Reserved.
From: TELUS
Sent: Friday, August 17, 2018 3:17 PM
Subject: -Your account is on hold-
TELUS
Your account is on hold.
Payment failure
Hello
We're having some trouble with your current billing information. This indicates that there's something wrong with your payment method.
Update Account Now
To prevent the suspension of all services, update and confirm your billing information today.
You have received this mandatory email service announcement to update you about important changes to you TELUS account.
Sincerely,
TELUS Communications Team
© 2018 TELUS Communications. All Rights Reserved.
It is recommended that TELUS customers contact them directly to verify if their accounts have actually been suspended or placed on hold. TELUS customers can go directly to their website at www.telus.com and for contact information or click here to go directly to their Contact Us page.
TELUS customers who have been tricked by the phishing scam are asked to change their passwords and contact TELUS for help.
3
Had a bad hangover and clicked on the link. Filled out my name , dl number,telus password,address, mother's maiden name and sin. Clued in at that point I was being scammed and shut it down.Have changed the password and subscribed to Equifax for a year. My question if anyone more tech savvy than me, would the scammers have that information even if I didn't complete. I did click to the next page.Jim
I don't think so, since you need to click Next button for the form to submit your information.
Here is another scam:"From: eBillSent: Monday, September 17, 2018 9:51 AMSubject: -Payment failure TELUSYour account is on hold.-Payment failure-HelloWe're having some trouble with your current billing information. This indicates that there's something wrong with your payment method.Update Account NowTo prevent the suspension of all services, update and confirm your billing information today.You have received this mandatory email service announcement to update you about important changes to you TELUS account.Sincerely, TELUS Communications Team"
