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Microsoft Account Security Code Request Email

Comments / Questions: 404
Microsoft Account Security Code Request Email

This morning I received the e-mail message below from "Microsoft account team (account-security-noreply @microsoft.com)" stating that I have verified my Microsoft account by requesting my security code. I did not request such code. The e-mail message also states that, if I didn't request this code I should change my password at https://account.live.com.

The E-mail Message

From: Microsoft account team(account-security-noreply @microsoft.com)
Sent: Wed 8/15/12 7:00 AM
To: ***@hotmail.com
Subject: Microsoft account security code

Hi, Thanks for helping us verify your Microsoft account! Here is your code ****.

If you didn't request htis code, we recommend that you go to https://account.live.com and change your password.

Thanks, The Microsoft account team

On Microsoft Answers (http://answers.microsoft.com/), a super moderator by the name of Joey_D stated that there is nothing to worry about because it seems someone accidentally entered my email address causing the request to be sent to me.

Here is Joey_D response:

This is not a scam. It is a valid Windows Live communication email but chances are, it was not meant for you unless you actually requested for a code.

This email is generated by our system whenever someone with a blocked account tries to unblock it. The system sends this email to the alternate email of the blocked account.

You are receiving this because someone mistakenly entered your email address as their alternate email. You can delete this email without worries.

Thanks!

If you are unable to sign into your Microsoft Live/Hotmail/Outlook accounts,please click here to report it to Microsoft. We are not affiliated with Microsoft.

Update: Scammers are sending out phishing email messages designed to steal your Hotmail, Live or Outlook user names and passwords. So, if you receive any email message claiming that you need to click on a link, please go directly to www.hotmail.com, www.live.com or www.outlook.com and sign into your account, instead of clicking on the link.

For list of Hotmail, Live or Outlook phishing email scams, please click here.

Remember to leave your comment and read the ones made by others below. And, please report malicious, phishing or scam email messages, social media posts and websites to us. You may click here to contact us, or forward the email messages to: info@onlinethreatalerts.com.

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CommentComments or Questions (404)

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  • Posted: 1 week, 3 days ago by info

    The following website is a fake, created by cyber-criminals. So, if you are taken to it, please do not attempt to sign-in with your username and password:
    http://win-outlook .com/update.htm
    delete


  • Posted: 1 week, 4 days ago by an anonymous user from: San Antonio, Texas, United States

    Is this legitimate information from Microsoft? Received via email?

    "Microsoft account
    Security alert
    We think that someone else might have accessed the Microsoft account ta*****@aol.com. When this happens, we require you to verify your identity with a security challenge and then change your password the next time you sign in.
    If someone else has access to your account, they have your password and might be trying to access your personal information or send junk email.
    If you haven't already recovered your account, we can help you do it now."
    delete


    • Posted: 1 week, 4 days ago by info

      In order to tell if the message is legit or not, we need to see the original email message. Please forward the original email message to info@onlinethreatalerts.com.
      delete


  • Posted: 1 month, 2 weeks ago by an anonymous user from: Texas, United States

    I received an email from Microsoft live windows lottery stating that my email address had won $500,000,00 and wanted my full name email address & phone number.

    I was wondering if this could be legitimate or it be a scam.
    delete


    • Posted: 1 month, 2 weeks ago by info

      It is a scam. Click here for information.
      delete


  • Posted: 1 month, 2 weeks ago by an anonymous user from: Wetumpka, Alabama, United States

    I'am on windows 10 now but been on windows 7 for years, that is when I signed up. I have no idea what my password or my code is. They said to create a new email, can I have two emails? If I can reset or delete this microsoft then install one. Please help.
    delete


  • Posted: 2 months, 1 week ago by an anonymous user from: United Kingdom

    I had an email on Sunday 6/12/2015 saying that there has been some unusual sign-in activity on my Microsoft account.It was sent from Microsoft Account Team account-security-noreply@ account.microsoft.com, it said someone had tried to sign in from China and gave the ip address. It wanted an extra security challenge.

    Is this a scam email, as I followed the instructions and changed my password. I have changed it again since, in case of compromise.
    delete


    • Posted: 2 months, 1 week ago by info

      Yes, it is a scam. Never click on a link in an email message to change your passwords. Always go directly to: account.microsoft.com in your web browser to change your Microsoft, Live or Hotmail password. Please change your password again, right now, before it is hijacked by the cyber-criminals who tricked you into clicking on the link in the fake email message!

      Remember, if there is a problem with your Microsoft account, you will notified once you go directly to account.microsoft.com in web browser and sign into your account.
      delete


  • Posted: 2 months, 2 weeks ago by an anonymous user from: Philippines

    I cant access and verify my Microsoft account. I'm just newbie in using this phone..I never receive any message to finished my account...please help me for verifying my account; its been two weeks and until now its always the same.
    delete


  • Posted: 2 months, 4 weeks ago by an anonymous user from: Kigali, Rwanda

    How can I get the code for the Microsoft account for accessing the store of the phone. Plz.
    delete


  • Posted: 3 months, 3 weeks ago by an anonymous user from: Denham Springs, Louisiana, United States

    On my other laptop I have tried numerous time to change my password that I forgot and the ones Microsoft keeps sending me will not work.
    delete


  • Posted: 4 months, 1 week ago by an anonymous user from: Perth, Western Australia, Australia

    I have tried all the suggestions multiple times
    when I request a reset code for my outlook account I am sent a four digit code
    when I use it outlook tells me I require a seven digit code - this has happened a number of times
    when I request a code via text nothing happens
    when I request a password reset (even though I know my password is correct) nothing happens
    Is this because I have hotmail account and a live account?
    Is it happening because I have accessed both accounts on my desktop and my ipad?
    one forum suggested the problem was caused by windows 8 so I installed windows 10 -
    this hasn't solved my problem, I still cannot access my live account, which I have had for years
    I am now really really frustrated!!!!
    delete


    • Posted: 1 week, 1 day ago by an anonymous user from: Hemet, United States

      I also keep getting a four number code and not the seven digit code. What is the answer? I need a phone number for the microsoft account team, which is another frustrating process. Do Microsoft even respond to these questions? Frustrated in California!
      delete


  • Posted: 4 months, 3 weeks ago by an anonymous user from: United States

    They are asking me for a code so I can get into my Microsoft account, but I can't even message to even get the code.
    delete


  • Posted: 4 months, 4 weeks ago by an anonymous user from: Wellington, Wellington, New Zealand

    Hi, just checking is this legit?

    "Dear Microsoft service account user,

    As Part of our effort to Improve Your mail experience across our services.

    We are updating the Microsoft Services Agreement and Privacy statement made clearer.

    Your account will be shutdown shortly if you refuse to update your account in the ongoing 2015 Microsoft account service update.

    Please take a moment to renew your account, so you can continue enjoying our services and be Able to Receive emails at the moment.

    joe_gray6@hotmail.co .nz

    Click Here To Update Your Account

    Thank you for Being a Microsoft Office 365 customer."
    delete


    • Posted: 4 months, 4 weeks ago by info

      No, it is not legit. It is a phishing scam sent by cyber-criminals.
      delete


  • Posted: 4 months, 4 weeks ago by an anonymous user from: Lesotho

    I didn't get code I only find this message: "Belinah@gmail .com was added to Belinah@gmail .com.visit https://account.live .com/ to confirm. What can I do because it doesn't allow me to download whatsapp?
    delete


  • Posted: 5 months ago by an anonymous user from: Sandy, Utah, United States

    Trying to reset password for Cortana. Glitch: could not remember old password. Created new one, and now it keeps asking me for my old one. Duh! Why would I set up a new password, when I couldn't remember the old one in the first place?

    I cannot get in!!
    delete


  • Posted: 5 months ago by an anonymous user from: Abuja, Niger, Nigeria

    I recently signed into my Microsoft account.I was asked to verify my mobile number by filling in phone number and my country.I filled it and was shown send a code.I clicked it and was showed a box to fill in my access code which I did not receive.What can I do?
    delete


  • Posted: 5 months, 1 week ago by an anonymous user from: Nigeria

    I changed my Microsoft account. Each time I want to download apps, I'm always asked to check my Microsoft verification code. I usually check my Gmail account but couldn't find it. How can I solve the problem.
    delete


  • Posted: 5 months, 1 week ago by an anonymous user from: Tucson, Arizona, United States

    every time I try to sign in to my yahoo mail, I must first receive security code from yahoo...why?
    delete


  • Posted: 5 months, 2 weeks ago by an anonymous user from: Kingston, Ontario, Canada

    I changed my email address and was told to go to the new address to find the new security code; however I can't access the internet or my email to get the new information because the system wants me to enter the security code that I am trying to get. HELP!
    delete


  • Posted: 5 months, 3 weeks ago by an anonymous user from: United Kingdom

    I get a lot of emails from scammers using account-security-noreply@ account.microsoft.com. How do I block these without blocking legit emails?
    delete


    • Posted: 5 months, 3 weeks ago by info

      When the emails come into your Inbox, flag them as Spam or Junk.
      delete


  • Posted: 6 months ago by an anonymous user from: South Africa

    This Microsoft thing is messing up my life , can't do anything with this phone than I received, this is just killing my vibe.
    delete


  • Posted: 6 months ago by an anonymous user from: Odessa, Texas, United States

    I need someone to contact me
    I am not able to log into any microsoft account and I feel I have been forced to make one when I purchased this computer.
    I am highly annoyed because it not only forced me to download the stupid microsoft 10 programme which by the way completely sucks and I hate it.
    I can now not even log into the damn microsoft account. can someone please do something before I throw this damn computer against the wall and mess up my life more than this horrendous program has already.
    delete


  • Posted: 6 months, 1 week ago by an anonymous user from: Davenport, Iowa, United States

    Why do I continuously get a message that I need to verify my account & each time I do, I receive a security code but it never works causing me not to be able to sign in..? Why must I constantly sign in anyway..!!!? This is very aggravating!!!!!
    delete


  • Posted: 6 months, 1 week ago by an anonymous user from: United States

    Am waiting and waiting for a confirmation code from Microsoft to verify my account but am not receiving it.
    Please help me. ~
    delete


  • Posted: 6 months, 2 weeks ago by an anonymous user from: Spain

    I just open a Microsoft account and they sent me a code to verify my account, but I can't locate it. Please help me.
    delete


  • Posted: 6 months, 2 weeks ago by an anonymous user from: Osaka, Osaka, Japan

    My wbh*26@outlook.com account has frozen and will not open at all. I can't check your verification message or any emails!!!
    This account has been a dud since I first opened it over three years ago. For ten years I was in love with Hotmail.com and then you changed to this malfunctioning atrocity!

    I had to revert to Google's gmail because IT WORKED!!!

    I AM TRYING TO APPEASE YOUR REQUEST, AFTER REQUEST, AFTER REQUEST, TO UPDATE MY INFORMATION. However YOU KEEP ASKING ME TO FILL IN THE WB*****.COM email address.

    These ASTEISKS are incorrectly posted.
    There SHOULD BE 6****** - not 5*****!
    wbhawk26. wb******.com SIX, add them up! You keep giving me 5 to fill in????
    I am lost!?
    delete


  • Posted: 6 months, 2 weeks ago by an anonymous user from: Port Richey, Florida, United States

    trying to set up Cortana, but don't remember my old password. so I create a new one and enter it, but then software say you need to enter your old password one more time before we go ahead......duh .....I didn't remember my old password and went thru the forgot you password process to create a new one.......now I cant use the new one unless I supply the old one , one last time........that I don't remember


    this is a dumb circle
    can I get some help......I like windows 10 so far but cant get anywhere with Cortana
    delete


  • Posted: 6 months, 3 weeks ago by an anonymous user from: Florida, United States

    How do you verify your account?
    delete


  • Posted: 7 months ago by an anonymous user from: Kirkuk, At Tamim, Iraq

    Hello every one, thank you.
    delete


  • Posted: 7 months ago by an anonymous user from: Lynnwood, Washington, United States

    I keep getting messages sign in failed
    when you click on it it says server password has changed enter the new password.

    Not sure whats going on got a Microsoft account team saying unusual sign in activity went in to and checked it out and someone is trying to sign in from a California IP and its not me what can I do?
    delete


    • Posted: 7 months ago by info

      The message maybe a phishing scam. Please go to www.live.com and attempt sign into into your account. If you are able to, please change your password immediately.
      delete


  • Posted: 7 months, 2 weeks ago by an anonymous user from: Watlington, Oxfordshire, United Kingdom

    I keep getting a message from Microsoft to verify my email. Keep asking me to check my email for a message. They meant to send me but every time I check there is nothing there from them.
    delete


    • Posted: 7 months, 2 weeks ago by info

      Please forward the message to us. And be careful because the message may have been have sent by cybercriminals, and not Microsoft.
      delete


  • Posted: 7 months, 3 weeks ago by info

    This was sent to us:

    "I recently changed my mobile number because I am relocating to another city and shortly thereafter I notified Microsoft to update my profile with this new mobile number. Microsoft responded saying that within 30 days my profile would be updated.

    Three days later I received emails from Microsoft notifying me that there seemed to be unusual activity on my email address and they were going to text me a code and I would respond thus indicating that the recent activity on my email address was in fact me and all was OK.

    But Microsoft had not yet updated my profile with my new mobile number therefore I could not possibly receive the text that they were going to send so I had to go through an arduous process of identifying the most recent email messages I had sent, the latest file names I had created etc, etc. This process took a few days and I am sure it took up lots of your time as well as mine and all the while my email address was blocked.

    Eventually everything got resolved and Microsoft "unblocked" my email address however I would like to think that there is a less complex methodology available that could be used in the future. If Microsoft had been able to update my profile with my new mobile number a little quicker that would have been helpful.

    Regards
    G.Malcolmson"
    delete


  • Posted: 7 months, 4 weeks ago by an anonymous user from: United States

    I'm trying to get my old Microsoft information but it keep getting it wrong. I have more than one email address; I'm not that good at using phone and I've never owned a computer. It seems everything I try is backwards. I'm sorry for the mistake Jeff.
    delete


  • Posted: 8 months ago by an anonymous user from: Cardiff, Cardiff, United Kingdom

    I'm trying to recover my windows live mail password. I get most of the way through and then I'm asked for my 7 digit code. What 7 digit code?
    delete


  • Posted: 8 months ago by an anonymous user from: Thailand

    Your introduction of the "Microsoft" account has been an absolute pain in the bracket for many loyal and faittful, longtime microsoft clients.
    delete


  • Posted: 8 months, 1 week ago by an anonymous user from: Chicago, Illinois, United States

    I been trying to figure out my password cause I forgot it and when I found it, Microsoft wouldn't let me download APS, telling me I tried too many times. Now it has a block on, so I'm at a loss. Maybe I have to close this account because I'm tired of trying C. Pate!
    delete


  • Posted: 9 months ago by an anonymous user from: South Africa

    I cant download any apps because of this Microsoft ishh its annoying I keep asking them to resend me the verification email they say.

    I cant ask for more verification emails, I cant even get the emails in my junk mail. I'm pissed off to hell with this windows phone!
    delete


    • Posted: 8 months, 2 weeks ago by an anonymous user from: Mumbai, Maharashtra, India

      I can't download and I don't have verification code.
      delete


  • Posted: 9 months, 1 week ago by an anonymous user from: Philippines

    I sign in, but I have to read an email from your account team and follow the instructions to complete the account, but I could not find the mail in my inbox, my account is at yahoo, but the inbox is empty, where do I find it.
    delete


    • Posted: 9 months, 1 week ago by info

      Look in your Junk/Spam folder.
      delete


  • Posted: 9 months, 1 week ago by an anonymous user from: Oklahoma City, Oklahoma, United States

    I am trying to reset my password on microsoft account. I keep requesting a code to be sent to a gmail account. I am not getting the mail. Can you please help me reset the password on this account without using gmail account.
    delete


  • Posted: 9 months, 1 week ago by an anonymous user from: England, London, United Kingdom

    I want to enter into my microsoft inbox account, but they keep telling me that they have sent a message to my inbox or junk mail and that I should check it before I could proceed. I just dont understand it anymore.
    delete


  • Posted: 9 months, 2 weeks ago by an anonymous user from: Avilés, Asturias, Spain

    I received two mails and I don´t know if is a spam but at the moment I am concert of cliking in the link just in case.

    Please could you tell me if is a spam.

    thank you


    Microsoft account team (acccount.verification _servces@outlook.com) Add to contacts 5/11/2015 Keep this message at the top of your inbox
    To: noreply@account.microsoft.com
    acccount.verification_servces@outlook.com
    OUTLOOK SECURITY UPDATE
    Dear Outlook user!

    and this one previously

    Your email address is at risk!!!

    Due to a recently finished upgrade in our microsoft security to serve you better and protect scam

    kindly click on the 2015 below to upgrade your account.
    Windows Live 2015
    Note:You will loose access to your Outlook account if you do not upgrade your email in next 24 hrs


    Thanks for using Hotmail!
    Hotmail! Team
    Request To Close Your Account‏‏‏‏‏


    Microsoft copration center (sequritycenter0934@outlook.com) Add to contacts 9:05 AM Keep this message at the top of your inbox
    To: sequritycenter0934@outlook.com
    sequritycenter0934@outlook.com
    Security alert
    Protecting your account is a matter taking seriously.

    Due to recent activities going on in your account we hereby suspend your account from sending and receiving of messages.
    if you do not update your account in the next 18hours you will loose access to your account totally.

    Follow the account service link below:

    This process takes just a few minutes and once complete, We'll get back to you.

    CLICK HERE

    The account team
    Copyright © 2015
    delete


    • Posted: 9 months, 2 weeks ago by info

      Please post a copy of the email.
      delete


  • Posted: 9 months, 2 weeks ago by an anonymous user from: East Greenwich, Rhode Island, United States

    Date: Mon, 11 May 2015 13:14:59 -0700
    From: account-security-noreply@account.microsoft.com
    Subject: Microsoft account security info
    To: *@hotmail.com

    Microsoft account Security info replacement

    Someone started a process to replace all of the security info for the Microsoft account *@hotmail.com.

    If this was you, you can safely ignore this email. Your security info will be replaced with 14018231239 when the 30-day waiting period is up.

    If this wasn't you, someone else might be trying to take over *@hotmail.com. Click here and we'll help you protect this account.

    Thanks,
    The Microsoft account team

    is this real..what do I need to do...
    delete


    • Posted: 9 months, 2 weeks ago by info

      The email is a phishing scam, just delete it.
      delete


  • Posted: 9 months, 3 weeks ago by an anonymous user from: Kampala, Kampala, Uganda

    Am waiting for a confirmation code from Microsoft Acount team to verify my account but am not receiving it.

    What is da problem about my email? Please help me.
    delete


  • Posted: 10 months, 1 week ago by an anonymous user from: Naperville, Illinois, United States

    I think someone hacked my outlook account because there a code that pops up and my phone is acting weird..?
    delete


  • Posted: 10 months, 1 week ago by an anonymous user from: Netherlands

    Today I received the following:

    "Subject ID: 404 WARNING (APRIL 2015)

    Dear USER,
    Your ccount have some security issues ad needs to be fixed at once.
    KINDLY CLICK verify SIGN IN TO RESOLVE THE ERROR."

    I did nothing and did not click the highlighted word VERIFY as I am worry that it is a scam.

    Please advise me.?

    Thank you
    Best regards,
    delete


    • Posted: 10 months, 1 week ago by info

      You are right, the email is a phishing scam.
      delete


  • Posted: 10 months, 2 weeks ago by an anonymous user from: Calgary, Alberta, Canada

    Had went to change information on my account regarding a change of phone number, and when Microsoft sent me the 6 digit code it didn't work as it wasn't a proper code ....disgusted!!!
    delete


  • Posted: 10 months, 2 weeks ago by an anonymous user from: Hull, Quebec, Canada

    I am asking that hotmail stop messing with my email. I am really a nobody I am on welfare not even working and I have no money to take so I have nothing, so please stop messing with my email.

    I just want to send some resume out so I may get a job; please this is harassment and I am so tired of this.
    delete


  • Posted: 10 months, 3 weeks ago by an anonymous user from: Jacksonville, Florida, United States

    I am waiting for you to send me a code in a text so I can change my password.

    Microsoft sent me a 4 digit code and is asking for 7 digit code
    delete


  • Posted: 10 months, 3 weeks ago by an anonymous user from: Kenya

    I have just received the following email:

    Is this for real or a scam

    "Dear User,

    Someone recently tried to use an application to sign in to your Microsoft account on.


    Wednesday, Aprril 9th, 2015 10:26 AM GMT

    IP Address: 70.193.136.25

    Location: United States (USA)

    However, we blocked this attempt because we could not identify if it was you.

    Please confirm that this action was made by you by verifying your account with us.

    Verify Account

    Failure to verify might lead to account Hijack or closure within 24 hours

    Sincerely
    © Microsoft 2015."

    I'd really appreciate your comment.
    delete


    • Posted: 10 months, 3 weeks ago by info

      The email is a phishing scam. Do not follow the instructions in it.
      delete


  • Posted: 10 months, 3 weeks ago by an anonymous user from: Oman

    I received sms from one number, which mentioned microsoft verification number. What is that verification number, and what for I have to use that? I didn't request anything from microsoft.
    delete


    • Posted: 10 months, 3 weeks ago by info

      If you didn't requested it, just ignore it.
      delete


  • Posted: 10 months, 3 weeks ago by an anonymous user from: Canada

    I just tried to reset my password for my hotmail account and received a reply that verified my account and gave me a link to reset my password.

    That link redirected me to and when I entered my account name it says that I was not recognized and tried again and then it says all previous codes have been invalidated?

    I cannot access anything as when I try, it takes me to the sign in page as my account so won't even let me set up a new account.

    How do I contact them through my gmail account so I can tell them what is happening?
    delete


    • Posted: 10 months, 3 weeks ago by info

      Click the link in the article above to recover your account.
      delete


  • Posted: 10 months, 4 weeks ago by an anonymous user from: Pittsburgh, Pennsylvania, United States

    That made no sense at all.
    delete


  • Posted: 11 months ago by an anonymous user from: Uganda

    I have a Microsoft account but am un able to download apps when I sign in nothing changes. Am requesting for a verification. Code thank you.
    delete


  • Posted: 11 months ago by an anonymous user from: The Pas, Manitoba, Canada

    I received the following e-mail but when I click on the link it provides, AVG antivirus blocks it stating threat has been removed.

    Can not use the link and no way to contact them

    My account will be blocked in one day ??? Pls help
    Need a phone # or e-address for them.

    ---------
    "From: member_services0000000 @outlook.com

    Subject: FINAL WARNING (ACCOUNT WILL BE CLOSED)

    Your Account Will Be Blocked!

    Your Account will Expire on Friday, April 3 - - 2015

    If you would like to continue using your Email Address,

    RE-ACTIVATE YOUR ACCOUNT NOW!!

    YOU WILL LOSE YOUR EMAIL ADDRESS IF YOU DO NOT UPGRADE YOUR ACCOUNT.

    UPGRADE IS FREE OFF CHARGE.

    Thanks.

    Microsoft! Inc ©2015 All Rights Reserved"
    delete


    • Posted: 11 months ago by info

      The email is a phishing scam. Do not follow the instructions in it, because it was sent by cyber-criminals to steal your username and password, which they will use to hijack your account.
      delete


  • Posted: 11 months, 1 week ago by an anonymous user from: Baltimore, Maryland, United States

    I just want my code to my Microsoft for my widow phone.
    delete


  • Posted: 11 months, 1 week ago by an anonymous user from: Poplar Bluff, Missouri, United States

    I have been trying to reset my account password and set new email for my account and it keeps saying limited account wait 24 hrs... what do I do?
    delete


    • Posted: 11 months, 1 week ago by info

      Use the link in the article above to contact Microsoft.
      delete


  • Posted: 11 months, 1 week ago by an anonymous user from: Chicago, Illinois, United States

    This is ridiculous. I wanted to change my security info for Hotmail and changed my email address to send me alerts if I forget my password or if someone tries to log into my account.

    Now I can't log into my account to view my emails for a entire month.

    What???? Dumbest thing ever. Microsoft Hotmail gets on my nerves. Did they ever think that I needed to view my emails for important messages, no just log me out for an entire month. l

    Microsoft is so backwards it is ridiculous. After this fisaco, I'm going to delete all of my emails from them and switch to Gmail. At least they are not that difficult to deal with. Hotmail and Mail(dot)com are are the worst email providers on this planet. Total cow manure.
    delete


  • Posted: 11 months, 2 weeks ago by an anonymous user from: Rochester, New York, United States

    Got this email. Is it legit or a scam?

    Microsoft account
    Security info replacement
    Someone started a process to replace all of the security info for the Microsoft account (my email address).
    If this was you, you can safely ignore this email. Your security info will be replaced with 15854893440 when the 30-day waiting period is up.

    If this wasn't you, someone else might be trying to take over (my email address). Click here and we'll help you protect this account.
    Thanks,
    The Microsoft account team
    delete


    • Posted: 11 months, 2 weeks ago by info

      Please forward the original email message to us at info@onlinethreatalerts.com .

      That is the only way we will be able to tell if the email legit or not.
      delete


  • Posted: 11 months, 2 weeks ago by an anonymous user from: Paisley, Renfrewshire, United Kingdom

    How do I put my correct phone number into security question?
    delete


  • Posted: 11 months, 2 weeks ago by an anonymous user from: Canada

    If you want to know where that mail came from and where the reply is really going to, open the headers.
    delete


  • Posted: 11 months, 3 weeks ago by an anonymous user from: Sheffield, Sheffield, United Kingdom

    after trying to sign into my Hotmail account got a message saying "call us over protective etc" Telling me to enter a code sent to my phone. I was sent a 4 digit code which when entered was told that I should have a 5 digit code
    delete


  • Posted: 11 months, 3 weeks ago by an anonymous user from: India

    I deleted my Microsoft code which received in sms ...how can I recover my code?
    delete


    • Posted: 11 months, 3 weeks ago by info

      Go to www.live.com, and click on "Can't access your account?"
      delete


  • Posted: 11 months, 3 weeks ago by an anonymous user from: Friendswood, Texas, United States

    "Ck2WgKzQnARY xLWKYFD6c5toD5Q gLjBfIYzJXNzz 8K3sW5ZB8cY81e QiLZFnPjoDHg04 mZTcYOe7IkCB8Wc BGyP5Ou7V8fq4OA zFzWVUlHb5xXo8...

    Thanks,
    The Microsoft account team"

    What is this and how do I use it?
    delete


  • Posted: 11 months, 3 weeks ago by an anonymous user from: Johannesburg, Gauteng, South Africa

    I have problem with my email is keeping saying enter your code we sent in your email adress,I can't download anything please help me.
    delete


  • Posted: 11 months, 3 weeks ago by an anonymous user from: United Kingdom

    I received my security code what next.
    delete


    • Posted: 11 months, 3 weeks ago by info

      Go to www.live.com, and click on "Can't access your account?"
      delete


  • Posted: 11 months, 4 weeks ago by an anonymous user from: Philippines

    The process is not working for me.I have tried for several days to follow the procedure to retrieve my password wherby u get asked your phone number and last four digits of your number.

    But when I click send code it just keeps on buffering and I am not getting any code.

    As a matter of fact I can't update anything on my phone because I forgot my password and the microsoft team is not helping, but making me follow the same procedure all the time which is not working. l ~
    delete


  • Posted: Mar 5, 2015 by an anonymous user from: Hastings On Hudson, New York, United States

    This is driving me nuts not only when traveling. Just when I'm checking my emails on my phone I get the same thing.

    Several times a week. Get it folks, people have phones to check mail, I don't have time or patience to get a code every time, I will just stop using Hotmail!

    Plus when I'm traveling nothing works as they send the code to a Yahoo account and vice versa with similar blocks.
    delete


  • Posted: Mar 4, 2015 by an anonymous user from: Hobart, Tasmania, Australia

    Both of my email accounts need codes, and I cannot access either of them so I don't understand how I am to receive my codes if they're both linked together?
    delete


  • Posted: Mar 4, 2015 by an anonymous user from: Durban, KwaZulu-Natal, South Africa

    What is this seven digit security code that I am being asked for when I try to access my blocked Microsoft account?
    delete


  • Posted: Feb 24, 2015 by an anonymous user from: Sri Lanka

    So I cant get into my Microsoft account because I have forgotten my password.. Got a SECURITY code by e mail but where does it go. Not the Sign in page obviously ??? ~
    delete


  • Posted: Feb 23, 2015 by an anonymous user from: Gauteng, South Africa

    Good day,I was at an Internet cafe today and I couldn't log into my emails,therefore I tried to follow the steps on doing a security code, but now it's telling me that I'll only be able to get into my inbox next month...Can you please help as I don't know what to do and I don't want anyone accessing my inbox messages.
    delete


  • Posted: Feb 20, 2015 by an anonymous user from: Johannesburg, Gauteng, South Africa

    I bought a new verssed w1, when I downloaded it, it said I have to make a Microsoft account. When I did that it says that I have to wait for code; till now I'm still waiting. What causes that?
    delete


  • Posted: Feb 19, 2015 by an anonymous user from: South Africa

    Ths process is not working for me.I have tried for several days to follow the procedure to retrieve your password wherby u get asked your phone number and last four digits of your number.

    But when I click send code it just keeps on buffering and I am not getting any code.

    As a matter of fact I cant update anything on my phone because I forgot my password and the microsoft team is not helping, but making me follow the same procedure all the time which is not working. l
    delete


  • Posted: Feb 14, 2015 by an anonymous user from: United Kingdom

    So I cant get into my Microsoft account because I have forgotten my password.. Got a SECURITY code by e mail but where does it go. Not the Sign in page obviously ???
    delete


  • Posted: Feb 10, 2015 by an anonymous user from: City of Jacksonville, Florida, United States

    Where is my 7 digit code twice now for 30 days in two emails from msn security?

    I need to close my account long time ago.There has been nothing available.

    Why does 4 digit code come to old cell phone that is suffix of phone number 9209?

    It does not make sense.I have tried escalation team 13 times and ther has been no help at all.

    I have tried account.live.com and I cannot get past page called, help us protect your account,please have a code sent via phone text or alternate email or call.

    I am going to corporate in the big city to get some help.I dont need the account it was only for small stuff like emails from family or hotel reservations or travel.
    delete


  • Posted: Jan 30, 2015 by an anonymous user from: Harrow, Harrow, United Kingdom

    The Microsoft team got my phone number wrong with a zero missing at the start of my phone number,therefore cannot send me the code number.
    delete


  • Posted: Jan 28, 2015 by an anonymous user from: City West Cable, British Columbia, Canada

    I have been trying over & OVER to get my Outlook code. None of the info I've entered is accepted. Annoying and a waste of my time.
    delete


  • Posted: Jan 27, 2015 by an anonymous user from: Cold Spring, New York, United States

    I have problem to sign in my Yahoo mail account. Password missing. Yahoo sent me verification code on my old one mobile no. Which is no more working for me. I changed the country. Please help. How can I recover it?
    delete


    • Posted: Jan 27, 2015 by info

      Click on the link in the article above for help.
      delete


      • Posted: Feb 11, 2015 by an anonymous user from: Hervey Bay, Queensland, Australia

        I did that and it has not sent me an email to verify my account in 3 days!!!It says it takes 24hours or less. What else can I do? Is there a number to call?
        delete


  • Posted: Dec 20, 2014 by an anonymous user from: Sedona, Arizona, United States

    This idiodic Microsoft message "can't log in because of an unrecognized location" is ridiculous for travelers, especially those of us who travel on business all over the U.S. & Canada (30yrs for me)and some other countries.

    MS doesn't realize that phone numbers change and as a way to contact me it is crazy to use phone numbers that are obsolete.

    So now I can't login in AZ; this happens about 6 times per year and the issue was not the case for many years until a few years ago.

    Not only that when MS Hotmail went to "Live" (6 years ago?) and probably due to long download process, upon finishing I immediately started receiving the 40 junk mail, phishing scams, x -rated crap.

    And Hotmail new message is "Hooray! no more junk mail after I eliminate 100 per week.

    So now while in AZ I cannot use Hotmail and the useless Help link in this thread only brings one back to the same error message with the same wrong phone number. This is only cleared when I leave a.

    What 12 year old MS programmer invented this method of security check!

    Why do banks,airlines, Facebook, linkedin and every other site have logical security checks with logical verification procedures?

    MS -- please hire adults !
    delete


  • Posted: Dec 6, 2014 by an anonymous user from: Oldsmar, Florida, United States

    where do I put the security code in. I lost the page.
    delete


    • Posted: Jan 19, 2015 by an anonymous user from: Canada

      I don't know where to find the security code you are asking for? Why make it so difficult for me?
      delete


      • Posted: 11 months, 3 weeks ago by an anonymous user from: Tanzania

        Me too. Forgot my password. Went to I "Can't access my account". They are asking for a 7 digit code. Where do I get that from. I can't update anything on my phone because I can't login to my Microsoft account. Can someone help.
        delete


    • Posted: Dec 6, 2014 by info

      Click here and follow the instructions.
      delete


  • Posted: Nov 21, 2014 by an anonymous user from: United States

    got an email from noreply@microsoft .com for new server codes that I didnLt ask for. Taught it was a phishing scam, didn't do it now I can't read or send emails.
    delete


  • Posted: Nov 21, 2014 by an anonymous user from: Brazil

    I have a Hotmail account, but since the 2nd Tuesday I'm able to get into it. I had information that several viruses have been sent to my contacts.
    delete


    • Posted: Nov 21, 2014 by info

      Please click on the link next to the read text in the article above, if you are unable to access your Hotmail account.
      delete


  • Posted: Nov 10, 2014 by an anonymous user from: Malaysia

    I received the below email...Please advise

    From: Microsoft Security Team (account-security-noreply@account.live.com.nsatc.net) Your junk email filter is set to exclusive.
    Sent: Monday, 10 Nov, 2014 7: 49 AM

    Microsoft Account

    Dear Hotmail Customer,

    It has come to our notice that your account is not yet upgraded after several notice of verification you are yet to upgrade...
    delete


  • Posted: Nov 7, 2014 by an anonymous user from: Pasadena, Texas, United States

    I am trying to set up a new account and there is some type of glitch and I can't sign on. it keeps saying it will send me a code but it never does. I have checked regular email and spam folders for now both accounts I have tried setting up with no avail.
    delete


    • Posted: Nov 7, 2014 by info

      Contact Microsoft using the link in the article above.
      delete


  • Posted: Oct 26, 2014 by an anonymous user from: Borsbeek, Antwerpen, Belgium

    ------ -------- -------
    Microsoft account
    Security info replacement
    Good news! The waiting period is over. You can now replace all your security info and change the password for the Microsoft account go*****@hotmail.com.
    As part of this process, your old security info will be deleted and your contact email go****@yahoo.com will be added instead.

    Click the button below to finish replacing your info.
    Replace security info
    Thanks,
    The Microsoft account team
    ------ -------- ----

    this is the mail I recieved
    delete


  • Posted: Oct 21, 2014 by an anonymous user from: Newmarket, Ontario, Canada

    I only received a 4 digit security code but when entering 4 digit, it does not accept it and asking to enter 5 digit? What can I do?
    delete


  • Posted: Oct 16, 2014 by an anonymous user from: Adelaide, South Australia, Australia

    I have been locked out of my hotmail first and now my computer, as the new password which it said had to be different, I didn't write down.

    I had hope I would be able to get into my hotmail, however this didn't happen, even either a new password made for it.

    Now as I need the password to open my computer, due to their updated window design I am locked out of my computer.

    I now am using my old one I have had for over 3 years, ..no hotmail, but but I do have a working computer.

    Microsoft you duck, my account was fine for 14. Years..till you added your new security.

    Will go to apple for sure if you keep this up
    John m.

    Oh if I have tried to access too many times say so, don't get me to re fill out my details to then tell me it will not work as I have tried too many times to access my account
    delete


  • Posted: Oct 15, 2014 by an anonymous user from: Sudbury, Ontario, Canada

    If this isn't a scam why are the requesting phone numbers for one and why is it happening to the same email account repeatedly. I have now had this happen 6 times on my one account requesting a new security code each time.
    delete


    • Posted: Oct 15, 2014 by info

      Always ensure that you are on the following websites when dealing with your email account:
      www.microsoft.com
      www.live.com
      www.hotmail.com
      www.outlook.com

      Any other websites and it is possible someone is attempting to steal your email account username and password, which they will use to hijack your account.
      delete


  • Posted: Oct 12, 2014 by an anonymous user from: South Sudan

    I have a problem logging in to my account, when I login it request me to verified my security code,but I did not revived any security code since I create my account , but some one used my account and received a security code using my account which make it difficult for me to verify
    delete


  • Posted: Oct 11, 2014 by an anonymous user from: Miami, Florida, United States

    How do I get a security code I received awhile ago it's only four numbers it says I need seven numbers. I need this because I am having problems getting with my Skype account.

    I have tried everything I think I am not that good with computers. I had Skype for two days and I clean up my pc wipe everything out. Thank you Dale.
    delete


    • Posted: Oct 11, 2014 by info

      Use or click on the link in the article above to contact Microsoft for information about your security code.
      delete


  • Posted: Oct 9, 2014 by an anonymous user from: Akron, Ohio, United States

    Oh I clicked your link to contact MICROSOFT. LOL. Again simply wants you to Login so they can spam you with more security emails! I have tried resolving this matter over the past year to no avail. Its a shame I can walk up to the president and shake hands easier than check my email... To think I have been a devoted customer since their inception. Was the first in line for the new SURFACE. Actually I was the only one in line. But I got it. Simply amazing...
    delete


  • Posted: Oct 7, 2014 by an anonymous user from: Lincoln, Nebraska, United States

    I no longer have a hotmail account and do not remember the password.

    I started a new email at Yahoo when my Hotmail account was hacked.

    I still use the m*@hotmail.com plus I have an account with Yahoo m*@yahoo.com

    How do I get back into my Hotmail account.
    delete


    • Posted: Oct 7, 2014 by info

      Please contact Microsoft using the link in the article above.
      delete


  • Posted: Oct 6, 2014 by an anonymous user from: Le Havre, Haute-Normandie, France

    When I requested a code by text message on my phone number fixed, I responded: 'Can not send a code on the phone number, change of phone number.'
    All I gave my cell phone number and I actually got a 4-digit code, while my email account request 5 digits.

    What should I do to finally access my mail?
    delete


  • Posted: Sep 26, 2014 by an anonymous user from: Washington, United States

    Does anyone know what to do when the secondary email account verification (text or alternate email) isn't allowing an access code to be sent?

    The message I keep getting now on each of my 3 email accounts -- 2 hotmail 1 outlook -- is:"we can't send you the code". I have 2 different methods of receiving my codes, and one has always worked...now neither works. Thank you! Rob
    delete


  • Posted: Sep 23, 2014 by an anonymous user from: Newport News, Virginia, United States

    I cannot go through the log in process because my phone number has been discontinued, and I am unable to change it to the current number. What should I do? Thanks.
    delete


    • Posted: Nov 8, 2014 by an anonymous user from: Brighton, Brighton and Hove, United Kingdom

      I can't get a security code and I do not have a phone.
      delete


    • Posted: Sep 23, 2014 by info

      Use link in the article above to contact Microsoft.
      delete


  • Posted: Sep 23, 2014 by an anonymous user from: Toronto, Ontario, Canada

    I am having a real serious issue with my account right now, when I log in, the get a webpage saying:

    Did you request a security info change?
    Someone started a process to replace the security info for (My Email)?@hotmail?.com?.

    O Yes
    O NO

    When I click "No" and click "Next" I get this:


    Help us protect your account

    Since you're trying to access sensitive info, you need to use a security code to verify your account. How would you like to receive your code?

    [18*****@caramail.com]

    To verify that this is your email address, enter it below and click "Next" to receive your code.

    [someone@example.com]

    And I cannot log into my email at this points, the email in the top 18****@carmail.com is not familiar to me at ALL!, and now in order for me to log into my email I have to say:

    O yes in the first question : "Did you request a security info change?"

    I think someone may be trying to hack my email please HELP. how can I contact Microsoft, I already sent them an email with no reply's yet.
    delete


    • Posted: Sep 23, 2014 by info

      Try changing your password. And, to contact Microsoft, click on the link in the article above.
      delete


  • Posted: Sep 21, 2014 by an anonymous user from: Chilliwack, British Columbia, Canada

    I'm experiencing the Microsoft "someone may be using your account" in hotmail and have requested the code, applied the code accordingly with no results

    How do we get our hotmail account back? I have contacts in there.

    I need What are the risks I do not understand all that I'm reading on this from different sites.

    Thanks
    Ann
    delete


  • Posted: Sep 16, 2014 by an anonymous user from: Carol Stream, Illinois, United States

    I didn't request anything and I received this from Microsoft. It says is from a trusted sender but I´m not sure what to do. Please help me.

    ---
    Microsoft account security info?
    Microsoft account security infoActions Microsoft account team (account-security-noreply@account.microsoft.com)


    Microsoft account
    Security info replacement
    Good news! The waiting period is over. You can now replace all your security info and change the password for the Microsoft account sh*****@hotmail.com.
    As part of this process, your old security info will be deleted and your contact email mar******@hotmail.com will be added instead.
    Click the button below to finish replacing your info.
    Replace security info

    Thanks,
    The Microsoft account team
    ---
    delete


    • Posted: Sep 16, 2014 by info

      The email message is legit, just follow the instructions in it if you want to.
      delete


  • Posted: Sep 12, 2014 by an anonymous user from: Fauldhouse, West Lothian, United Kingdom

    For gods sake, all this code carry on is driving me nuts you keep sending a code to a address that does not exist and I cannot clear it.

    PLEASE make it easy to get to my own address thank you.
    delete


    • Posted: Dec 21, 2014 by an anonymous user from: Lebanon, Maine, United States

      I am having the same problem!!!! I don't recognize the 2 email addresses when code being sent!
      delete


      • Posted: Dec 26, 2014 by an anonymous user from: Aptos, California, United States

        I have been having this same problem for 1 and 1/2 months.Trying to access this account connected to my sons Xbox which I got my monthly bill and about passed out.

        It was 460 some odd $'s. WHAT THE HELL? they expect me to pay this sh*t? We had the Xbox for over a yr. With no bill exceeding the norm of 35-40$.And now I can't even get in my mail account preventing access my Xbox parental account.

        Confusing? Absolutely! Can not seem to contact anyone human regarding either account,on either issue.

        There're all con-artist's, rippoff and their wannabe Fort Knox security is absolutely asinine and will drive people to drink! Way to go.
        delete


  • Posted: Sep 12, 2014 by an anonymous user from: Turkey

    Hello and sorry for my English.

    I am seriously sick of your security process everytime I tried to check my mails. Seriously ENOUGH!!

    I don`t even remember that I have a gmail account for security codes. I don`t even use it! Stop asking about stupid CODES for security!

    I am not using that stupid GMAIL!

    I got my code from my phone is not it enough?!

    STOP IT!
    delete


  • Posted: Sep 11, 2014 by an anonymous user from: Timmins, Ontario, Canada

    I cannot log in to my hotmail account to verify anything, I no longer have that back up email address or cell phone. I created my account a long time ago....HELP....
    delete


  • Posted: Sep 11, 2014 by an anonymous user from: Waianae, Hawaii, United States

    This is the message I have in my in box....do I need to do anything with this?

    Microsoft account
    Security alert
    We think that someone else might have accessed the Microsoft account wh*****@yahoo.com. When this happens, we require you to verify your identity with a security challenge and then change your password the next time you sign in.
    If someone else has access to your account, they have your password and might be trying to access your personal information or send junk email.
    .....
    delete


    • Posted: Sep 11, 2014 by info

      In order to tell determine if the email address is legitimate, we need to see the original email message. Please forward the original email message to: info@onlinethreatalerts.com
      delete


  • Posted: Sep 10, 2014 by an anonymous user from: Portland, Oregon, United States

    I am sick and tired of not being able to change my password when I want to - instead I get requests for an e-mail (my work) and they will send me a code. when I use the code it does not accept it. how to resolve this issue? How do I know if my account is blocked and how to unblock it.
    delete


  • Posted: Sep 10, 2014 by an anonymous user from: Plainville, Connecticut, United States

    I received an text saying it was a Microsoft Support Code... I never asked for one. What does this mean?
    delete


  • Posted: Sep 10, 2014 by an anonymous user from: United Arab Emirates

    I cannot access my Skype because of that verification ..your very strict..I don't know where to read this email.
    delete


  • Posted: Sep 9, 2014 by an anonymous user from: Franklin, Tennessee, United States

    This morning we received this email:


    Microsoft account
    Security alert

    We think that someone else might have accessed the Microsoft account yu*****@comcast.net. When this happens, we require you to verify your identity with a security challenge and then change your password the next time you sign in.
    If someone else has access to your account, they have your password and might be trying to access your personal information or send junk email.
    If you haven't already recovered your account, we can help you do it now.
    Recover account
    Learn how to make your account more secure.

    Is this legit?
    delete


    • Posted: Sep 9, 2014 by info

      We cannot tell if it is legit or not, until we are able to view the original email message. Or, if you can tell us where the link in the email message goes or points.
      delete


  • Posted: Sep 9, 2014 by an anonymous user from: India

    HI All,
    I am getting the massage below when I am trying to access my outlook account and I have changed my phone number. Also so I am not getting any verification code. Please be careful.

    ---
    Did you request a security info change?
    Someone started a process to replace the security info for vip*****6?@outlook .com?.

    Regards
    Vipin Kumar
    ---
    delete


    • Posted: Sep 9, 2014 by info

      Never click on the links in an email message. Go directly to www.outlook.com and sign into your account from there.
      delete


  • Posted: Sep 7, 2014 by an anonymous user from: South Yarra, Victoria, Australia

    Received the following from "account-security-noreply @account.microsoft .com"

    it was "html pretty" before the text transfer.

    Microsoft account
    Security alert
    We think that someone else might have accessed the Microsoft account bo******* @bigpond .com. When this happens, we require you to verify your identity with a security challenge and then change your password the next time you sign in.

    If someone else has access to your account, they have your password and might be trying to access your personal information or send junk email.
    If you haven't already recovered your account, we can help you do it now.
    Recover account

    Learn how to make your account more secure.

    Thanks,
    The Microsoft account team
    delete


    • Posted: Sep 7, 2014 by info

      In order to tell if the email is legitimate, we need to know where the link in the message goes.
      delete


  • Posted: Sep 6, 2014 by an anonymous user from: Ardmore, Oklahoma, United States

    I received an email titled Microsoft account security alert that says: We think that someone else might have accessed the Microsoft account
    with my email address. When this happens, we require you to verify your identity with a security challenge and then change your password the next time you sign in. If someone else has access to your account, they have your password and might be trying to access your personal information or send junk mail.

    If you haven't already recovered your account, we can help you do it now.

    Is this legit? What must I do now?

    Is this truly from Microsoft? I think someone posing as Microsoft is what got me in this mess.
    delete


    • Posted: Sep 6, 2014 by info

      It maybe a phishing scam. So, the safest thing to do is to sign into your account and change your password.

      Do not click on any of the links in the email message.

      Go directly to www.hotmail.com, www.live.com or www.outlook.com to sign into your account.
      delete


  • Posted: Sep 3, 2014 by an anonymous user from: Cantonment, Florida, United States

    Any REPEAT any unsolicited email asking you to do ANYTHING AT ALL is most likely a FRAUD/PHISHING attempt to get you to open the email, click on a link, or enter personal info so that the sender can steal from you!

    The more urgent the email sounds only increases your chances of being scammed.

    DELETE unsolicited emails, if you have any real problems with a company they will secure your account until you contact the real company.

    If the situation is really urgent then the company will likely reach you by U.S. Mail, because serious security issues are never discussed by email or telephone when ever you are contacted by any unknown person seeking to initiate the contact.
    J.L. (Retired DoD Security subject matter expert)
    delete


  • Posted: Sep 1, 2014 by an anonymous user from: Mississauga, Ontario, Canada

    I have been trying to get into my microsoft account to check my e-mail messages - 2 months now. You keep asking me for a security code and asking where should you send the code.

    I have only one e-mail address, which I cannot get into because I need this stupid code to get in. I tried calling Microsoft a few times, but each time I am asked for my credit card info after a number of ridiculous questions. I need to get into my e-mail account my livelihood depends on it.

    I have been getting by, but now it is absolutely necessary. I do not think I should pay for your sloppy service.

    Anonymous
    delete


    • Posted: Sep 3, 2014 by an anonymous user from: Cantonment, Florida, United States

      If your "livelihood depends on it", you simply MUST create more secure means to contact others by email.

      Use two(2) different emails, one for serious contacts and the other give to every suspicious or unknown person/webpage that asks.

      Use a monthly or even weekly "password/phrase" in subject line (and send out a new one each predetermined period).

      This works to not only filter out garbage or suspicious contacts but also serves to "Keep in Touch" with those that might not hear from you for long periods.

      Also maintain a ready to use alternate email that has NOT BEEN DISTRIBUTED, in an emergency you can reach out to you contacts with an immediate solution to a compromised email account. Best of all since you depend on technology for your living, invest in a good book on computer/internet security.

      Respectfully
      J.L (Retired DoD Computer security subject matter expert)
      P.S. READ THE BOOK!!!
      delete


    • Posted: Sep 1, 2014 by info

      Why would Microsoft need your credit card information? It seems as if you were a victim of a phishing scam. Please use the link in the article above to contact Microsoft.
      delete


  • Posted: Sep 1, 2014 by an anonymous user from: Los Angeles, California, United States

    Well, I don't get no security code. I tried everything and well I still can't do it wont even contact my phone or my email.

    I tried even removing my phone since that.

    What it tells me and now is even impossible and it says that someone tried to gain access of my account, so I don't know what to do in order to do this.
    delete


    • Posted: Sep 1, 2014 by info

      Are you able to sign into your account?
      delete


  • Posted: Sep 1, 2014 by an anonymous user from: Laval, Québec, Canada

    Hi,

    I recieved an email saying:

    Someone started a process to replace all of the security info for the Microsoft account ha***** @hotmail .com.
    If this was you, click the button below to bypass the waiting period by using your existing security info.
    This was me
    If this wasn't you, someone else might be trying to take over ha***** @hotmail .com. Click here and we'll help you protect this account.
    Thanks,
    The Microsoft account team

    I dont have any email starting with ha, can you please tell me what it is?
    delete


    • Posted: Sep 1, 2014 by info

      It is a phishing scam created to steal the user names and password of hotmail users.
      delete


  • Posted: Sep 1, 2014 by an anonymous user from: Galway, Galway, Ireland

    Microsoft Account

    Dear Hotmail User,

    It has come to our notice that your account is not yet upgraded after several notice of verification you are yet to upgrade your account.
    Kindly be informed that we'll not be held responsible for your account deactivation once you fail to upgrade your account after this Final Warning. To remove your account from our deactivation list kindly click Upgrade now below





    To upgrade click: Upgrade Now



    Click Here To Unblock Or Move This Message Inbox And Click Here To Upgrade






    is that real

    WARNING: ACCOUNT OWNER THAT REFUSES TO UPDATE HIS/HER ACCOUNT AFTER 5 DAYS OF RECEIVING THIS WARNING WILL LOSE HIS OR HER ACCOUNT PERMANENTLY.DO NOT IGNORE THIS NOTICE.




    Regards,
    Thanks for using Outlook!
    The Microsoft account team
    Copyright © 2014 Microsoft.
    delete


    • Posted: Sep 1, 2014 by info

      This is a phishing scam, designed to steal the user names and passwords for hotmail users. Never click on a link to sign into your account. Always go directly to www.live.com, www.hotmail.com, or www.outlook.com to sign into your email account instead.
      delete


  • Posted: Sep 1, 2014 by an anonymous user from: Kenya

    I forgot the password for my microsoft account,I have been trying to retrieve it to no avail.I have already sent verification request but no response.
    delete


  • Posted: Aug 31, 2014 by an anonymous user from: Parsippany, New Jersey, United States

    I was sent a security code when I asked for one. I put it in but it does not work.

    I just want to edit my credit card expiration date. Why does the security code that was sent to me does not work?
    delete


  • Posted: Aug 30, 2014 by an anonymous user from: Torrance, California, United States

    Received this e-mail today:
    ------


    To: Me

    Today at 1:49 PM

    Microsoft account
    Security alert
    We think that someone else might have accessed the Microsoft account ka*****@sbcglobal.net. When this happens, we require you to verify your identity with a security challenge and then change your password the next time you sign in.

    If someone else has access to your account, they have your password and might be trying to access your personal information or send junk email.

    If you haven't already recovered your account, we can help you do it now.

    Recover account

    Learn how to make your account more secure.
    Thanks,
    The Microsoft account team>
    ------

    I don't have a Microsoft account and assume this is a scam. Please assure me that I'm correct in assuming this.

    Thanks,
    delete


    • Posted: Aug 30, 2014 by info

      You are right, it is a phishing scam, created to steal hotmail, live.com or outlook.com accounts username and password.
      delete


      • Posted: Sep 1, 2014 by an anonymous user from: Mission Viejo, California, United States

        I received this same email however the links in the email are legit. Possible the email is legit?
        delete


        • Posted: Sep 1, 2014 by info

          Yes, some of the email are legit. But for people who are unable to tell, we recommend not clicking on the links, but instead going directly to live.com, outlook.com or hotmail.com to sign into their accounts.
          delete


  • Posted: Aug 29, 2014 by an anonymous user from: Malden, Massachusetts, United States

    I try to sign in to microsoft account, but I can't sign because I cound'nt remember the security Code! how can I get my code? How?
    delete


  • Posted: Aug 27, 2014 by an anonymous user from: Bangkok, Krung Thep, Thailand

    I cannot log in to my email account. It asks for some security code showing the last two characters and asks for the last four characters. I put these in and we just go around in circles.

    What is the problem. Why can I not get access to my email.

    What a hassle! Why?
    delete


  • Posted: Aug 27, 2014 by an anonymous user from: Dawson Creek, British Columbia, Canada

    I signed up with outlook to have a password to get into my account and thought that was a good thing until I recently travelled to Alaska and couldn't get into my acoount from any library computer I went to.

    How come it would let me in from a friend's computer without any protection, but not when I used my password on a public computer. I was really ticked that in 6 weeks I was only able to access my account once.

    What's the point in having a password, if it doesn't work?
    delete


  • Posted: Aug 26, 2014 by an anonymous user from: Topeka, Kansas, United States

    I got a notification stating my email needs attention and it said it sent to my Gmail account and when I look nothing comes in.
    delete


    • Posted: Aug 26, 2014 by info

      Be careful when clicking on links in email messages. Cyber-criminals are creating phishing scams designed to steal your email account's username and password. Always ensure that you go to hotmail.com, live.com or outlook.com to sign into your account, instead of clicking on a link in an email message.
      delete


  • Posted: Aug 26, 2014 by an anonymous user from: Tanzania

    I dont see my vérification code so I fail to open any application. Please I need help as soon as possible.
    delete


  • Posted: Aug 24, 2014 by an anonymous user from: Wichita, Kansas, United States

    I recieved redirect screens with similar responses about the code and have not seen my
    email list for about 4 days.

    But this started about three weeks ago. The first email with another company that I saw a response saying they were security was yesterday.

    The rest were always redirects without saying they were redirecting. And always the code thing with different amounts of numbers.
    delete


  • Posted: Aug 22, 2014 by an anonymous user from: Durban, KwaZulu-Natal, South Africa

    I got a verification code but its a 7 digit code and I need a 4 digit code to verify my email address for Microsoft account plz help
    delete


  • Posted: Aug 21, 2014 by an anonymous user from: Woodside, New York, United States

    I received a text message on my new T-Mobile phone seeking verification that it was me who tried to access my Hotmail account. Well it was. What do I do now?
    delete


  • Posted: Aug 20, 2014 by an anonymous user from: Toronto, Ontario, Canada

    Hi, I received a similar email ( below)
    ******
    Microsoft account
    Security info replacement
    Someone started a process to replace all of the security info for the Microsoft account re*****@hotmail.com.

    If this was you, click the button below to bypass the waiting period by using your existing security info.
    This was me
    If this wasn't you, someone else might be trying to take over re*****@hotmail.com.

    Click here and we'll help you protect this account.
    Thanks,
    The Microsoft account team
    ******

    However I don't have a microsoft account- I use apple, so shouldn't have any windows account as well.

    what is a microsoft account anyways?

    Also, I have not any account that starts with re****... I guess I will ignore the email all together.

    Is hold be safe if so, right? thanks for the reply
    delete


    • Posted: Aug 20, 2014 by info

      It seems to be a phishing email message attempting to steal the recipient's email account username and password.

      Please send a copy of the email message to us.

      delete


  • Posted: Aug 19, 2014 by an anonymous user from: South Yarra, Victoria, Australia

    Hi Team,

    I have been given two separate verification codes which I have entered but no go on both. I have also entered old email address but nothing ,also added my new email and still the same ,as well phone number for texts. It asks for a five number code and all I have is a four number.

    Email add is p*@hotmail.com.au

    Thank you.
    delete


    • Posted: Aug 22, 2014 by an anonymous user from: Melbourne, Victoria, Australia

      Hi, I still have not received any response from last comment.it was a 4 digit code I was sent and I need a 5 digit security code.so what goes now with it.can not access my emails or Hotmail email address is as follows p*@hotmail.com.au or text to 0*66.it has been three day up to now where there has been nothing.

      Please fix this thank you
      delete


      • Posted: Aug 22, 2014 by info


        If you are unable to sign into your Microsoft Live/Hotmail/Outlook accounts,please click here to report it to Microsoft. We are not affiliated with Microsoft.


        delete


  • Posted: Aug 19, 2014 by an anonymous user from: Seaham, Durham, United Kingdom

    Hello,
    My email account blocked because I can't recover my Microsoft account because your automated system has determined that the info I provided was not sufficient for them to validate my account ownership. It is difficult to remember all answers. Also, I don't any more use phone and alternative email I entered for security code. So can you please help me?
    Tariq
    delete


  • Posted: Aug 19, 2014 by an anonymous user from: Big Rapids, Michigan, United States

    if I don't do the security code will I be blocked out of my email account?
    delete


  • Posted: Aug 15, 2014 by an anonymous user from: Gauteng, South Africa

    Someone keeps sending me an alert from your side regarding my current receipt status, I have had not changes to my Email receipt or transmissions for months, so what is the problem from your side?

    Microsoft account unusual sign-in activity?
    Microsoft account team (account-security-noreply @account.microsoft.com)

    To: j*@hotmail.com

    Microsoft account
    Verify your account
    We detected something unusual about a recent sign-in for the Microsoft account j*****@hotmail.com. For example, you might be signing in from a new location, device, or app.
    To help keep you safe, we've blocked access to your inbox, contacts list, and calendar for that sign-in. Please review your recent activity and we'll help you take corrective action. To regain access, you'll need to confirm that the recent activity was yours.
    delete


    • Posted: Aug 15, 2014 by info

      We are not Microsoft, but it seems someone is trying to sign into your account. Please ignore the email message, and we recommend that you change your password.
      delete


  • Posted: Aug 15, 2014 by an anonymous user from: United Kingdom

    I have been trying to log into my account and said I need a code yet I can see this code without logging into my account which it wont let me! Things regarding this is just adding to stress I want to sort this right away
    delete


    • Posted: Aug 15, 2014 by info

      Please use the link in the message above to contact Microsoft.
      delete


  • Posted: Aug 15, 2014 by an anonymous user from: Alexandria, West Dunbartonshire, United Kingdom

    Please help I never asked for a code you keep sending it to my landline but, I cannot understand what the woman is saying I really need to access my account please help ASAP
    delete


    • Posted: Aug 15, 2014 by info

      Please contact Microsoft. The link is in the article above.
      delete


  • Posted: Aug 14, 2014 by an anonymous user from: Aurora, Colorado, United States

    I cannot get into my Email with Outlook .It asked for a CODE ??. And I do not have one . And I do not want one .I never had one before now?.
    delete


  • Posted: Aug 13, 2014 by an anonymous user from: Kingston, Saint Andrew, Jamaica

    I can't access my Skype account,they sent me a confirmation code and I don't know how to get it
    delete


  • Posted: Aug 12, 2014 by an anonymous user from: Washington, District of Columbia, United States

    Why does my account not work now for no reason?
    delete


  • Posted: Aug 12, 2014 by an anonymous user from: United Kingdom

    I have this morning received a text message, with a code so I can continue to use Microsoft. The message was read too fast for me to write it down. I can not use my husbands computer as I do not have a code.
    delete


  • Posted: Aug 12, 2014 by an anonymous user from: Ottawa, Ontario, Canada

    I never requested a code for an account I opened when I signed a contract with Videotron 3 years ago but never used. Now, my outlook/hotmail is blocked because I don't want to take the risk to ask for a code that I DON'T NEED. Is there a way to unblock my account without this stupid thing?

    Thank you.
    delete


  • Posted: Aug 10, 2014 by an anonymous user from: Montevideo, Montevideo, Uruguay

    I received a similar email:
    Microsoft account security code

    Microsoft account
    Security code
    Thanks for helping us verify the Microsoft account so*****@hotmail.com.
    Here is your code: *68*8
    This is a verification code, not a password. If you didn't request this code, someone else may know the password for so*****@hotmail.com and have access to that account. Click here to change your password.
    Thanks,
    The Microsoft account team

    This cannot be a Microsoft error too. Right
    delete


    • Posted: Aug 10, 2014 by info

      It seems someone is attempting to sign into your account.

      Do not click on the link in the email. Just go directly to your hotmail account and change your password.
      delete


  • Posted: Aug 10, 2014 by an anonymous user from: Coatesville, Pennsylvania, United States

    I am more than frustrated with Microsoft which is nothing new for me. This time was regarding getting another e-mail account signed on.

    I remembered the e-mail account, but not the password. I completed everything I could, but I didn't have the same phone number or a yahoo account that I have no idea what the rest of my username is. I finally got it and was sent a link to change the password. I logged in successfully and then went straight back to the page that asked if I requested a security change with the yahoo account and no my alternate Microsoft account which is car****@hotmail.com.

    I logged on successfully to the account which is cse*****@live.com, so why did I have to go through extra things that were the same things I went through to get into the account.

    Microsoft makes NO SENSE at all too much of the time and I'm so tired of dealing with the problems. I don't even know what to do now.

    Please advise and while I understand your need to make things safe, chances are people have new contact info and you make it nearly impossible to change anything or show what the NEW alternate e-mail address and/or telephone number.

    NEED to get into that account to see if I've missed anything and to forward some contacts to

    This is, again, so frustrating. As soon as I have enough money I'm switching over to Apple. Microsoft is full of mistakes and confusions and always trying to fix what isn't broken. C. Seager
    delete


  • Posted: Aug 9, 2014 by an anonymous user from: United Kingdom

    call us overprtective have got my email wrong please can you help!
    delete


  • Posted: Aug 9, 2014 by an anonymous user from: Trenton, New Jersey, United States

    How do I change my alternate email account with Live.com? I keep getting this message,

    Did you request a security info change? Whether I reply yes or no, they are sending me a code to enter in a box.

    The problem is that the email address they are sending the code to is non existant. I can't access my live.com emails because of this error.
    delete


  • Posted: Aug 8, 2014 by an anonymous user from: Coventry, Coventry, United Kingdom

    I cannot access my emails any more with outlook express, and I am being asked for a code?? I have not requested a code at any time, and request that this ban be lifted immediately.
    delete


    • Posted: Aug 8, 2014 by info

      Please Microsoft using the link in the article above.
      delete


  • Posted: Aug 7, 2014 by an anonymous user from: Rochester, Minnesota, United States

    I can not get into my e-mail account and I did not request any kind of security crap from Microsoft. Know I am the only one that can't get into this account. Please do something to help me. Thanks
    delete


  • Posted: Aug 7, 2014 by an anonymous user from: Minneapolis, Minnesota, United States

    I tried to change my password and was asked to verify my e-mail id to verify my identity, I did and then asked me to enter a code sent by hotmail but the code was never received. what now?
    delete


  • Posted: Aug 6, 2014 by an anonymous user from: Gilbert, Arizona, United States

    I have requested security code several times and have not got a response from anyone. I need it texted to me not emailed to me. What do I do. I am able to get my emails on everything but my new computer. Very frustrating.
    delete


  • Posted: Aug 4, 2014 by an anonymous user from: United Kingdom

    Cannot access my or husbands email account . Forgot password for mine and tried to change it via husbands email. Now I can access either. Please help.
    delete


  • Posted: Aug 3, 2014 by an anonymous user from: Kamloops, British Columbia, Canada

    A message comes up when I try to log into my Hotmail account, saying "call us overprotective,but we'd like you to have a security code should you ever lose access to this account.

    It asks where we should send it to,by text thru a phone number. Is this real?
    delete


  • Posted: Aug 2, 2014 by an anonymous user from: Edmonton, Alberta, Canada

    when I received my requested email code to reset my password, I could not get back to the page to enter the code into.
    delete


  • Posted: Aug 2, 2014 by an anonymous user from: Somalia

    We're not ready for you yet.

    We'll send you an email on 8/19/2014 when you can replace the following security info:
    ca*****@hotmail.co.uk

    My email say that and i don't know this email ca*****@hotmail.co.uk
    delete


    • Posted: Aug 2, 2014 by info

      This seems to be a scam. Be careful when clicking on links in email message s.
      delete


  • Posted: Jul 31, 2014 by an anonymous user from: Markham, Ontario, Canada

    I received an email from account-security-noreply @account.microsoft.com under the title of Microsoft account security info replacement

    The content is:

    Good news! The waiting period is over. You can now replace all your security info and change the password for the Microsoft account...

    I did not ask to replace password but did a note to replace my back up email.

    Is this a scam? or is it really coming from Microsoft?

    LL
    delete


    • Posted: Aug 1, 2014 by info

      Forward a copy of the email to us at info@onlinethreatalerts.com
      delete


  • Posted: Jul 29, 2014 by an anonymous user from: Richmond, Richmond upon Thames, United Kingdom

    Thanks for helping us verify the Microsoft account ma*****@hotmail.co.uk.
    Here is your code: 57787

    This is a verification code, not a password. If you didn't request this code, someone else may know the password for ma*****@hotmail.co.uk and have access to that account. Click here to change your password.
    Thanks,
    The Microsoft account team

    This is why I GOT TODAY, I don't know of this Microsoft account ma*****@hotmail.co.uk. Why would this come to me???
    delete


  • Posted: Jul 29, 2014 by an anonymous user from: Rose Hill, Plaines Wilhems, Mauritius

    I think there's a problem with this security alert which you are (Microsoft) sending to me each time I wish to access my Live.com account.

    I would really if you could stop it immediately as I lose much time going through those pseudo security check each time I wish to consult my e-mail. Thank you.
    delete


    • Posted: Jul 31, 2014 by an anonymous user from: Robertsdale, Alabama, United States

      I'm having the same issue with my Live.com e-mail account. Microsoft stated that I would receive a 7-digit security code number to my Live.com e-mail account, but I haven't received it after 2 days.

      Do techs not troubleshoot or make a trial test run before this is sent out to e-mail accounts?
      delete


  • Posted: Jul 29, 2014 by an anonymous user from: Boise, Idaho, United States

    You (Microsoft) ask for a code before I can get my e-mails; you say that you have already sent it, but where is it?
    delete


  • Posted: Jul 28, 2014 by an anonymous user from: France

    Good Evening,

    Since yesterday I have a request of code on your part, but my code is not letters and numbers ..... I do not know what series of 7 figures you speak .....
    impossible to find using the registered phone number has changed, but the email address is good .....

    Can you help me?
    delete


  • Posted: Jul 28, 2014 by an anonymous user from: United Kingdom

    Just out of curiosity I have been looking at postings re a problem with Hotmail and their "security code" debacle, which I encountered over 3 months ago.

    It seems it is still going on - incredible. I am now happily using Gmail, and would recommend anyone having this hassle to do the same - if you can retrieve you addresses, that is. Of course it's different and takes a bit of getting used to, but it was worth it. Microsoft don't deserve to have clients if this shambles is their idea of service.
    delete


    • Posted: Aug 21, 2014 by an anonymous user from: Commerce City, Colorado, United States

      How do you know G-mail will not do the same in the future? THEY are all the SAME. Information sell-out society. SICK world. Good luck to us all. ALL the SAME for MONEY.
      delete


  • Posted: Jul 27, 2014 by an anonymous user from: Whitstable, Kent, United Kingdom

    Why are you trying to prevent me accessing my Hotmail emails. I have spent the morning 'writing down' all my email addresses from my contact list and sending the emails and photos that I want to keep to my daughter for safe keeping in case I am no longer able to access them.

    What the hell are you playing at?
    delete


  • Posted: Jul 26, 2014 by an anonymous user from: Coquitlam, British Columbia, Canada

    How do you stop msn from bs shutdown of my email? Had this acct for 20 yrs..wtf...now they hound me monthly for a stupid code..f,,m..goin to yahoo.
    delete


    • Posted: Aug 21, 2014 by an anonymous user from: Commerce City, Colorado, United States

      I think Yahoo could be the same, just playing you for now to suck you into their database. THEY are all the same. Really, there's the good ones and the bad ones mentality is from a superhero movie. WAKE UP!!!
      delete


  • Posted: Jul 26, 2014 by an anonymous user from: United Kingdom

    please help I have spent hours trying to get access to my emails I am to old for this kind of aggrevation.

    It is spoiling my whole experience of learning to use this computer. It seems you are hell bent on making it difficult to either get a code or access emails.

    There has to be a simplier way of doing this. I have tried and keep getting the same messages Please help this is making me feel ill.
    delete


  • Posted: Jul 25, 2014 by an anonymous user from: United Kingdom

    I have been blocked from my email account because I do not have a stupid code which I have requested every day but they have never sent it.

    I need my account but cannot access it.I think Microsoft are a load of wankers!
    delete


  • Posted: Jul 23, 2014 by an anonymous user from: Bay Saint Louis, Mississippi, United States

    Tell me when I will get my security code .I am tired of giving my pass word every time I open my email.
    delete


  • Posted: Jul 23, 2014 by an anonymous user from: Dudley, Dudley, United Kingdom

    I'm having the same problem, I didn't ask for my code to be verified etc,
    also I actually do not have a code anyway, anyway i decided to request a code to another e-mail address and I find no mail-no code nothing has been sent .
    delete


  • Posted: Jul 22, 2014 by an anonymous user from: Denver, Colorado, United States

    Microsoft keeps telling me they sent a security code. They did NOT.
    delete


    • Posted: Jul 28, 2014 by an anonymous user from: Grays, Thurrock, United Kingdom

      I do not want a security code.I just want to access my emails with my password as I have been doing.Please arrange this ASAP Thanks
      delete


    • Posted: Jul 25, 2014 by an anonymous user from: United Kingdom

      I have the same problem now I can`t access my email account because they have locked it.
      delete


  • Posted: Jul 22, 2014 by an anonymous user from: Philadelphia, Pennsylvania, United States

    I was told to get a security code. they said would e mail it to me. well, I cannot get into my e mails. I only have 1 email
    delete


  • Posted: Jul 19, 2014 by an anonymous user from: Seattle, Washington, United States

    I have had the same issues with multiple accounts as I logged in in the US when I normally live abroad.

    They asked me to verify that I used the account but I cannot reply to them, because they use a no reply email address; further the account in question is locked from sending mail..stupid...

    How to let them know it's all my activity when you cannot reply to their email?
    delete


  • Posted: Jul 19, 2014 by an anonymous user from: Spain

    why do you keep asking for my security code then I cannot enter anything. You keep doing this and it is a nightmare. LEAVE THE THING ALONE. i AM QUITE HAPPY WITH MY SECURITY THANK YOU. NOW JUST LEAVE IT ALONE.
    delete


    • Posted: Jul 24, 2014 by an anonymous user from: Saint Cloud, Florida, United States

      I am having the same problem. I do not have an e-mail corkyd****@hotmail. I have one e-mail which is r***ier@hotmail I am getting real tired of these 30 day extensions. Will I get a response from Microsoft?
      delete


  • Posted: Jul 18, 2014 by an anonymous user from: Alphen Aan Den Rijn, Zuid-Holland, Netherlands

    Hello,

    I've got an e-mail that a code would be sent to my alternative e-mail, but my alternative e-mail is no longer valid and I cannot change it via my account with another valid e-mail. So can't get into my account normally and I cannot set it up as I want.

    What am I supposed to do so that I can set up and properly secure my account?

    Kind regards,
    M. Ditsova.
    delete


    • Posted: Jul 29, 2014 by an anonymous user from: Ajax, Ontario, Canada

      I have the same problem, my alternative e-mail is no longer valid and cannot find where to reissue another account.

      I used the 1-855-709-2845 number toll free but got no-where, put on hold without warning, a lot of noise in the background, hard to understand the accent, recalled after being hung up on and I have a bad feeling I am going to pay something for that call.

      Seemed like a scam e-mail support number, only my opinion.
      delete


    • Posted: Jul 18, 2014 by info

      Please contact Microsoft using the link in the comment below.
      delete


  • Posted: Jul 17, 2014 by an anonymous user from: Alabama, United States

    Microsoft sent me a email 10 days ago saying to noticed unusual sign-in on my account and wanted me to verify activity, but I can't because they locked me out. I followed all sign in instructions but they will not send me a code. I really need my email back. Someone please help me.
    delete


    • Posted: Jul 17, 2014 by info

      It seems as if you were tricked by cyber-criminals into entering your user name and password on a bogus or fake website. This is how these cyber criminals steal your username and password, and then hijack your account.

      Remember, never to click on a link to sign into your online accounts. Always go directly to your online account by typing the name of the website in your web browser.

      For example:
      If you receive an email notification about your Microsoft account, go directly to www.live.com, www.hotmail.com or www.outlook.com to sign into your account, instead of clicking on a link.

      This is only way to ensure that you are on a legitimate website instead of a fake.
      delete


  • Posted: Jul 16, 2014 by an anonymous user from: Louisville, Kentucky, United States

    I need a direct email or number of someone to speak to about this "security info change" crap! I'm trying to help my mom (who is fairly tech-tarded) get into her email. We log-in with all of the accurate info and are immediately directed to a page that tells us that some random "a***7@hotmail.com" started a process to change her security info.

    We answer "no" to the question asking if that was her. Then it takes us the screen where it offers the security code to be sent, but the ONLY option for the code to be sent to is the same email addy we can't get into! This is infuriating! How are we supposed to get the code if we can't get into her email!?

    Can someone at Microsoft manually override this?
    PLEASE HELP!!!!
    delete


  • Posted: Jul 16, 2014 by an anonymous user from: Keyser, West Virginia, United States

    I can't get into my messages to verify my code, so I can set up my family, so I can download things.
    delete


  • Posted: Jul 15, 2014 by an anonymous user from: Tucson, Arizona, United States

    I have unresolved questions, I have been trying to access my email account for days. You do not take into account the basic, non computer wizard. For those of us with limited skills to be able to access or contact someone to resolve an issue, for lack of a better term, sucks. My name is Bill but it's not Gates.

    You continue to complicate and frustrate with that "maybe I'm overprotective" crap. I actually need a phone number where I can speak to someone and have my problems addressed. I would appreciate a response with a name, number that I can actually talk to a person. You can't talk to anyone any damn more! My account is messed up and I need help. I believe in, if it ain't broke, don't fix it!
    delete


    • Posted: Jul 15, 2014 by info

      This website is not affiliate with Microsoft. If you need help with your Hotmail/Live/Outlook account, please click here.
      delete


  • Posted: Jul 14, 2014 by an anonymous user from: Saint Catharines, Ontario, Canada

    Did you people (Microsoft) sat down and say, How can we make people's lives more difficult today? OK, lets screw up their e-mail system.
    Thank you, you did just make my life more difficult.
    delete


  • Posted: Jul 14, 2014 by an anonymous user from: Saint Catharines, Ontario, Canada

    my email is also blocked, it is very stressful and annoying and make me just want to go to a deserted island and stay there. I've had the email address for years and now there is this problem. why? I would like to solve this problem can someone please help me?
    delete


  • Posted: Jul 12, 2014 by an anonymous user from: Boynton Beach, Florida, United States

    That or you find yourself unable to log in to your account seeing Microsoft needs a security question or email.

    what ever you do , DO NOT select y email or you will go through living hell because it will just ask keep asking that on every account and make a loop.

    I guess they did not look at the part where what if we ask the security question email on both of the accounts and you only have 2 emails.
    delete


  • Posted: Jul 11, 2014 by an anonymous user from: Saskatoon, Saskatchewan, Canada

    I get a generic email stating that I can change my security information by entering my access code when signing into hotmail account.

    They have an old landline number that is dis-continued as an option to send my access code to.

    I have tried multiple times to contact them to change this number. All I get is the same web page to enter my access code that I cant't receive.

    Any ideas on how to change my security settings once I finally get signed into my account?

    -frustrated
    delete


  • Posted: Jul 11, 2014 by an anonymous user from: Redding, California, United States

    when i try to login to my account it take me through all the reset security info crap. i do it then it does it again imediatly after i reset password.
    delete


  • Posted: Jul 10, 2014 by an anonymous user from: Lawrence, Kansas, United States

    I can not sign into my account because it is asking for a security code, okay fine but the email address it is asking to send the code to is my old email address that I no longer have.

    When I go to the link that says you should go to if you don't have that email any more, it gives instructions that take you nowhere except back to the page that is asking to send the security code to the old email address or to a different email address.

    If I have to open a new email address just to keep this one open than I might as well just close the one I have. I understand the need for security, but who did you guys hire to design this process?

    Sincerely,
    Ms. R. Story
    delete


  • Posted: Jul 9, 2014 by an anonymous user from: Minneapolis, Minnesota, United States

    I opened a Microsoft security account three months ago and was given a code. Now that doesn't work, and I seem to be barred from getting a new one. What should I do?
    delete


  • Posted: Jul 8, 2014 by an anonymous user from: Belleville, Ontario, Canada

    Can someone please tell me what is going on. When I try to get my email I have to put in a password I DID NOT HAVE TO DO THIS BEFORE. It says BECAUSE YOUR ACCESSING SENSITIVE INFO YOU NEED TO VERIFY YOUR PASS WORD .Why do I have to do this? All I wanted to do is look at my email because I put a bid on a doll on eBay and I looked at my facebook . I did not look at any sensitive info . Can you please help . I really do not know anything about computers , I do not know how to fix this problem. Do I really need a password to get into my email . Thank you so much.
    delete


    • Posted: Jul 9, 2014 by info

      Use the password that you have used to sign into your account the last time. Periodically Hotmail will ask you to sign into your account.
      delete


  • Posted: Jul 7, 2014 by an anonymous user from: Tuzla, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

    How can I jsut ask microsoft to not touch my security on my email.

    This code thing is too complicated, I tried to do what they asked, I dont know where to find that code, and now I dont have access to my email account.

    Frustrating.I'd rather have lower security than this complications.
    delete


  • Posted: Jul 6, 2014 by an anonymous user from: Daventry, Northamptonshire, United Kingdom

    Had a similar message, but problem is the `alternate e-mail` address on my account is no longer valid and it will not let me load a revised one, so the code is going to the wrong e-mail account.
    Help what do I do....thanks.

    Brian
    delete


  • Posted: Jul 3, 2014 by an anonymous user from: United Kingdom

    I do have a consistent problem trying to change my password and with billing, as I have got a new Visa card and need to update the billing info.

    I get the message that I need a security code sent to my email address, and I ask for it to be sent to my Gmail account instead of the Hotmail account

    It pops up after a while, but when I enter it into the box in the account setting, it is invalid, does not work.

    What is the solution, as I have only about 20 days left to pay for my subscription.

    Thanks for any advice offered.
    delete


    • Posted: Jul 3, 2014 by info

      What subscription are you paying for?
      delete


  • Posted: Jul 2, 2014 by an anonymous user from: Central District, Hong Kong

    I have difficulty in accessing my email account because the Microsoft account team calls itself "overprotective". Please advise.
    delete


    • Posted: Jul 6, 2014 by an anonymous user from: Jonesboro, Arkansas, United States

      How do I put in my security code
      delete


  • Posted: Jul 2, 2014 by an anonymous user from: United States

    I am receiving the same message from Microsoft but they will not restore or fix it unless I send them $300.00. I cannot open my email at all.
    delete


    • Posted: Jul 6, 2014 by an anonymous user from: Jonesboro, Arkansas, United States

      it keep's asking for my security code, I don't know how to reply am I still safe
      delete


    • Posted: Jul 2, 2014 by info

      Microsoft doesn't not charge for these services. It appears that you were tricked by cyber-criminals and they have taken over your account.

      If you are unable to sign-into your Microsoft Live/Hotmail/Outlook accounts, please click here to report it to Microsoft.
      delete


      • Posted: Jul 6, 2014 by an anonymous user from: Wildey, Saint George, Barbados

        I can't active my account.
        delete


        • Posted: Jul 6, 2014 by info

          Please contact Microsoft by clicking on the link in the article above.
          delete


  • Posted: Jun 29, 2014 by an anonymous user from: Brookfield, New South Wales, Australia

    I am unable to receive or send emails. I keep getting a message to enter a security code.

    The email address which appears is my husbands address to which it says a code has been sent but it has not been received.

    It won't accept my email address as it's a live.com.au address. I have no other. Please help. I am receiving emails on my phone and have an internet line. thanks, Lynette
    delete


  • Posted: Jun 26, 2014 by an anonymous user from: Los Angeles, California, United States

    i am in the same situation; account blocked, following instructions on screen.

    Still no recovery code sent, do you think the microsoft chat might help.
    delete


    • Posted: Jun 27, 2014 by info

      Try it and let us know if you got any help.
      delete


  • Posted: Jun 22, 2014 by an anonymous user from: Los Angeles, California, United States

    I made a Microsoft account and I haven't received my code, it said it would take a couple of minutes, but I haven't gotten it.
    delete


  • Posted: Jun 21, 2014 by an anonymous user from: Delaware, Ohio, United States

    I have been getting the same alert from Microsoft. How do I get rid of it?
    delete


  • Posted: Jun 21, 2014 by an anonymous user from: City of, London, United Kingdom

    Everytime I try to log into my live account I get a message telling me someone else may be using my account. Then it asks me to confirm my hotmail account- older than god. It says I need a code which it will send me, where to?
    How the hell do I get back into my account? My University PTG leader uses thst email address and I need access !
    delete


  • Posted: Jun 18, 2014 by an anonymous user from: United Kingdom

    Hi, I've received an e mail from Microsoft on behalf of Hotmail saying that they wish to verify my account details because either there is a change in my address etc or illegal use. Is this a scam?
    Thanks.
    delete


    • Posted: Jun 18, 2014 by info

      It is hard to tell if it is a scam without the email message, but the safest thing to do is to never click on a link in an email message to login into any of your online account. Go directly to www.hotmail.com, by typing the address in your web browser address bar.

      If there is a problem with your, Microsoft will let you know once you have logged into your account.
      delete


  • Posted: Jun 18, 2014 by an anonymous user from: Irving, Texas, United States

    And I received the following which leads me to a phishing site. Another Scam I believe.

    Hotmail Mail
    Important Account Information

    Someone is trying to lo-gin into your email account with a wrong password from the location below:

    IP: 41.58.0.78
    Country: Nigeria(NIG)
    City: Lagos
    delete


    • Posted: Jun 18, 2014 by info

      It is a scam. Click here for more information.
      delete


  • Posted: Jun 14, 2014 by an anonymous user from: United Kingdom

    Microsoft account




    account-security-noreply@account.microsoft.com


    I have just received the following message, When asked to verify my phone/text number I believe I have never had a number ending in (69)

    I believe that some sort of communication has been made to/from the Eastern Block. This is nothing to do with me.

    Do I follow the instructions from you or ignore it.

    Microsoft account
    Verify your account
    We've detected something unusual about a recent sign-in for the Microsoft account ji*****@hotmail.co.uk.

    For example, you might be signing in from a new location, device or app.
    To help keep you safe, we've blocked access to your inbox, contacts list and calendar for that sign-in.

    Please review your recent activity and we'll help you take corrective action.

    To regain access, you'll need to confirm that the recent activity was yours.

    Review recent activity

    Thanks,
    The Microsoft account team
    delete


  • Posted: Jun 12, 2014 by an anonymous user from: Salvador, Bahia, Brazil

    I am traveling in Brazil and I can´t access any of my e-mail accounts from here. I am completely frustrated.
    If I put in another e-mail as an alternate it also get blocked. Both gmail and hotmail are blocking my access. The last time I were able to access my account was Tuesday night.
    delete


  • Posted: Jun 11, 2014 by an anonymous user from: Prilep, Prilep, Macedonia

    I am receiving an email with a code request and I did not ask for. What should I do?
    Please let me know.
    delete


    • Posted: Jun 11, 2014 by info

      The only thing you can currently do, is to ignore them. The code request doesn't mean that your account was compromised. Probably, some mischievous person is sending these request to you. Also, may have been sent by cyber-criminals, with links to phishing websites that will steal your email account username and password.

      So, if you didn't request the code, just ignore them.
      delete


  • Posted: Jun 10, 2014 by an anonymous user from: United Kingdom

    This was on the Microsoft forums:

    [blockquote]Thank you for posting your issue in Microsoft Community.

    We understand your concern about the security of your account and we will assist you. I would like to inform you and as mentioned by AJD 62 that the email you have received is a form of Phishing scam and the intention is to steal your personal information. If you have replied to a phishing email with your billing or other critical information, your account may be compromised.

    Scammers may misuse your personal information to access your account, make unauthorized transactions, send out fraudulent emails or engage in other illegal activities. Similarly, if you have clicked on a suspicious link, your computer may get infected with a virus, spyware or malware.

    Please be reminded that Microsoft will not send emails asking for personal information. I highly suggest for you to Mark as Junk and Mark as Phishing any emails from that sender and disregard it by deleting the message. To learn more about Phishing scams, you can read this article:

    How to recognize if the email I have received is genuine or spam/ phishing?

    You can also report this to our Microsoft Online Safety Team. To do this, please refer to this article for more information:

    Report abuse, phishing, or spam in Outlook.com

    Please do not entertain this type of email and report it to us.

    Kindly let us know the results. Your cooperation and understanding is highly appreciated.

    Thanks![/blockquote]
    delete


  • Posted: May 25, 2014 by an anonymous user from: Kingston, Saint Andrew, Jamaica

    I have been facing the problems many times about the security code and I could not be able to open my hotmail account.

    I do not understand that what is this for? because I was already verified and my account was going well.

    Again I tried to open my account but asked for security code or verification. After 3 days I would be able to open my hotmail account today.

    What is this for many times or at least 2 times within a month. Other email provider had never asked for this unnecessary security questions and never blocked the email account.

    Only hotmail has this problem. If this is for security protection, why many times and again and again?

    I am sorry, I have a question, why hotmail do have this types of problem?

    Thanks.
    delete


  • Posted: May 21, 2014 by an anonymous user from: Coquitlam, British Columbia, Canada

    I can not access my hotmail. Microsoft asked my e-mail verification and i did. They said, they will send me a security code. I am waiting and waiting but no security code received. I made several attempts but no luck! I can not access my e-mails now? Nash
    delete


  • Posted: May 20, 2014 by an anonymous user from: Ripe, East Sussex, United Kingdom

    Please, my email has been block for past 4 days and they keep on asking me to send verification code which I have not receive on my phone and am working offshore in deep sea so what can I do now to get my email address back thanks.
    delete


  • Posted: May 15, 2014 by an anonymous user from: Spanish Town, Jamaica

    In my outlook hotmail, suddenly I cannot open it, as I put in my password, it starts with ...call us over protective. ... Then asks us our secondary email. Then
    It informs us that they will send a security code to our secondary address so we can enter it when we log in again in our primary hotmail address.

    I then go in my secondary address to get your code, I receive a4 digit code then go back to my primary address to enter it and it won 't accept it and says that
    It has to be 5 digits. ????!!!!!

    I tried over and over to no avail. Z
    delete


    • Posted: May 15, 2014 by an anonymous user from: Emmett, Idaho, United States

      I went through the same. They don't have your other email on file. You have to request a security update. It will take about 30 days. Then log in. When you get the request for a code, open a different browser ( I used Firefox); navigate to live.com; change the security info and add the other email address. Follow the instructions, then log off. When you log back on, the "call us overprotective ..." will disappear. I spent an hour on the pphone with the rep in the Phillipines. Good luck. It's not intuitive.
      delete


  • Posted: May 12, 2014 by an anonymous user from: Grand Bay, New Brunswick, Canada

    I don't want or need security, as every time I get one it still doesn't work.I don't want to lose my email I have had it many years but I would love to be able to get into it without the hassle of a damn code.

    Please take it off so I can get back into my account.
    delete


    • Posted: Jul 14, 2014 by an anonymous user from: Saint Catharines, Ontario, Canada

      I have also spent over 2 hours trying to do this security code thing until I was exhausted, and I wonder who genius came up with this security thing that makes me want to pull my hair out.
      delete


    • Posted: Jun 13, 2014 by an anonymous user from: East Bergholt, Suffolk, United Kingdom

      For a week now at least I have not been able to access Hotmail because the "overprotective" Microsoft have blocked me and want me to provide a 5 number security code.

      Small errors in the info they have given about me makes me suspect all is not well!
      delete


  • Posted: May 12, 2014 by an anonymous user from: Thailand

    This Outlook over-protective stuff is really p*ssing me off and I want it stopped!!!
    delete


  • Posted: May 12, 2014 by an anonymous user from: Northfield, Ohio, United States

    I received the email requesting me to get security code. However they have my email wrong and I cannot get into email or change the wrong one. I have no access to my email. I am frustrated to say the least and will be dropping hotmail unless this is corrected. I have spent countless hours on phone with your HELP but still have no access.HELP!
    delete


  • Posted: May 8, 2014 by an anonymous user from: Lakewood, Washington, United States

    We have received this e-mail also, but we have a msn.com and 'live.com' account and it looks like they are trying to change our msn to a 'live' account. Is this true?
    delete


  • Posted: May 1, 2014 by an anonymous user from: Anjou, Québec, Canada

    Hi,
    I received an email last night and this morning.
    I don't know that email address. What should I do?
    --------

    account-security-noreply @account.microsoft.com
    Microsoft account
    Security Code

    Thank you for helping us check the Microsoft cy ***** @ hotmail.com account.
    Here is your code: ******

    This is a code, not a password. If you did not request this code, someone else knows the password for cy ***** @ hotmail.com and has access to this account. Click here to change your password.

    thank you,
    The team of Microsoft accounts
    delete


    • Posted: May 2, 2014 by info

      This email seems to be a scam. Never click on a link to sign into your account or change your password. Always go directly to your Hotmail account by typing "Hotmail.com" or "live.com" in your web browser or click on a bookmark that you have created.

      Now, to be on the safe side, please change your Hotmail password.


      delete


  • Posted: May 1, 2014 by an anonymous user from: Southgate, Michigan, United States

    I can't get into my email (hotmail). It keeps sending me a 4 digit code to my alternate email yet ask for either a 5 digit or 7 digit and now says i requested to many in one week. Ready to go somewhere else is is utterly riduclocus. How do I get into it? I've tried everything and nothing works been working on it for a week now.
    delete


  • Posted: Apr 30, 2014 by an anonymous user from: United Kingdom

    Ive got this problem today - 2 accounts that I wanted to just change my passwords on. Had to go into the security bit.
    The system sent a 4 digit code to one which I was supposed to use to verify on the other account - it did not work..
    Im now stuck with 2 accounts I cant update after filling in stupidly detailed forms about8 times online just to confirm they are my accounts.. all to no avail ... Not impressed at all.

    Anyone got a proper customer service address for them please?
    delete


  • Posted: Apr 30, 2014 by an anonymous user from: United Kingdom

    I 'did' request an email to be sent, and received the same email to my other account.

    TRouble is... It doesn't work!! Stating that the code is only 4 digits and needs to be 7 !!!

    So.. My friend who relies on this email, can't remember his other security data and has his old alternative email also deactivated, has not been able to get to his email account for 5 days!!

    Also additional information is asking for financial details!!

    Come on microsoft!! Sort it out!!
    delete


  • Posted: Apr 24, 2014 by an anonymous user from: Melbourne, Victoria, Australia

    I just got this same message, relating to the code, However... this is my situation -
    I can't access my emails, it's telling me that 'someone else may be accessing my account, therefore i must verify it', but where does the verification code go?? it goes to my emails, the very place i need the code to get to... what the hell man.
    delete


  • Posted: Apr 22, 2014 by an anonymous user from: Madrid, Madrid, Spain

    Today I had to introduce an alternative email address to access my Hotmail account. Received back the mentioned emails (without the reply from Joey_D, of course) only they were signed by the Hotmail Team.
    I think that is a very aggressive move to get more information from users that, actually, shouldn't be needed if they worked more efficiently in protecting our data and passwords.
    But of course, they don't want that info to protect us...
    I should only need to give an alternative email if I want to, or if I forget the password or can't access my account, holding your information up is an unacceptable way of getting extra details.
    I shall close my memorable Hotmail account after I clean my stuff.
    I didn't like that, really, and is enough with all the spam, and information dealers that already we have, to have the very providers of the service wanting to know more stuff about costumers so that they can later negotiate.
    delete


  • Posted: Apr 22, 2014 by an anonymous user from: Fairdale, Kentucky, United States

    How do I get on my hotmail? What is wrong with these idiots at microsoft? I do everything they say and still no code and my account is unavailable. Are you listening, microsoft? Are you really that stupid? How do I get past this foolish request???
    delete


  • Posted: Apr 18, 2014 by an anonymous user from: Waukesha, Wisconsin, United States

    I received the message that I needed to have a security code sent to a different email account or I would not be able to access my email. After struggling for hours because I was sent a 4 digit number rather than a 5 digit number, I finally was able to use the security code to sign on. I had to answer several questions so my identity could be verified, then I was cleared for access to the account I have had for years. Next day: Back to square one -- couldn't sign on and was asked to start the whole procedure again. Unbelievable. Do I need to abandon this account altogether?
    delete


    • Posted: Apr 20, 2014 by an anonymous user from: United Kingdom

      Unbelievable is certainly the word. Don't expect to get much help from Microsoft. My case is similar but now weeks old, (3 previous postings here) and have changed to Gmail. Even though the problem started about a month ago and I got nowhere, the account became accessible again after 2-3 weeks and apart from another hiccup later has continued to function. However, 2 days ago, had a reply/acknowledgement from MS again, reference the original query ! And it said click on the link to check on the situation - when I did, it just came up with the normal log-in screen, so I logged in with the current password - up comes a one-line message "xxx@hotmail.com" (my username) is not allowed to view this incident ! Think MS have lost the plot completely.
      delete


  • Posted: Apr 18, 2014 by an anonymous user from: Frankfort, Maine, United States

    When I was trying to signin from another computer, I was sent a security code.
    How can I get the code if I could not sign in to get my e-mail.

    Ralph
    delete


  • Posted: Apr 17, 2014 by an anonymous user from: Prosper, Texas, United States

    Why am I getting a request for a verification to open my email account? When I did get the code from another site, it was four numbers, however you are asking for five numbers, so I am still unable to log on to my email account. Is this some sort of scam?
    delete


  • Posted: Apr 17, 2014 by an anonymous user from: North Wales, Pennsylvania, United States

    I also received an email from my outlook account from Microsoft