ShowMyPC Technical Support Telephone Scam Calls

ShowMyPC Technical Support Telephone Scam Calls

If you receive any phone call from persons claiming that they are technical support representatives calling from Microsoft or other companies, claiming that you have a virus on your computer, or it needs some form of fixing, please terminate the call. Scammers are currently tricking persons into downloading, installing the ShowMyPC software, and giving them (the scammers) remote access to their computers via the ShowMyPC software. Microsoft and other legitimate companies will never call and ask their customers to install any of form of software.

The ShowMyPC software is legitimate. This software allows you to take control of your home or office computer remotely via the internet. If you are at home, with this software installed, you can connect remotely to your office computer and use that computer as if you were sitting in front of it. The same can be done if you are at the office and wants to connect to your home computer.

Granting someone remote access to your computer that you do not know is very dangerous. It is like giving a stranger the keys to your home and leaving them alone to do whatever they feel like doing. These persons may steal your credit card information, important documents, and other information that can lead to identity theft.

If anyone calls you and asks you to install any software, and to grant them remote access your computer, please do not. Only give persons that you know and can trust remote access to your computer. says that they do not call users to fix computers and encourages you to only share ShowMyPC remote access password with trusted remote users.

This is what ShowMyPC has to say about the abuse of its software:

Responsible Use of ShowMyPC: Important Message

We take the privacy and security of our customers very seriously. Unfortunately, there have been some reports of malicious use of our software recently.

Please be extremely cautious when handling unsolicited phone calls and do not grant access to your computer to anyone you do not trust or know personally. ShowMyPC NEVER calls anyone offering to fix their machines or help them make their computer faster and virus free.

Some examples of scam phone calls include callers claiming to be tech support specialists, or claiming to be from known companies such as Microsoft. They will inform you of potential issues on your computer and offer to fix it by asking you to grant them access to your computer.

We assure you that ShowMyPC will NEVER call users offering to fix their case you receive any such unsolicited phone call, hang up, and do NOT let anyone get remote control access to your computer, and of course, never provide any of your credit card information to such callers.

ShowMyPC software when run on your computer does not impose any harm to your PC. The malicious activities may only occur when sharing your computer with someone untrusted.

If you need to remove malicious programs from your computer, please use a local computer repair shop or call a family member / friend who is a computer geek.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.
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Comments, Questions, Answers, or Reviews

Comments (Total: 47)

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  • April 30, 2018 at 4:19 PM by an anonymous user from: Hope, British Columbia, Canada

    Knowing this is a scam, I play with the scammers. The last one...just now...actually told me I was going to h**l and called me a b****y idiot then asked me to hang up... Too funny!

  • November 23, 2016 at 1:49 PM by an anonymous user from: St Louis, Missouri, United States

    Unfortunately I had this happen to me. I had red flags going off but I had AT&T working on issues with my computer & thought that it 'might' be legitimate.

    They had me to into the Event Viewer & showed me Microsoft error messages.

    Then she (heavy indian accent) asked me to type in I did so & it brought up a website that said that my computer was locked & to call a #. I immediately got out of it, shut the computer down & ran anti virus program. I hope they were not able to access anything by my clicking on that webpage.

    I am still able to get into my computer but hope that I have not done any harm. Do you think that they were able to get anything by me clicking on They tried calling me back numerous times & I am not answering their call.

    • November 23, 2016 at 2:14 PM by info

      Your computer is ok. ShowMyPC ( is a legitimate website that allows people to remotely access their home or office computers. Therefore, visiting the website and downloading their software will not harm your computer.

      But, if you allow scammers access to your computer via ShowMyPC, then you run the risk of the scammers accessing your important documents, photos and other important information stored on your computer. This is why it is recommended never to give strangers access to your computer via ShowMyPC, Remote Desktop, or other software.

      Giving someone access via ShowMyPC, includes launching the software and giving that person the password generated by the software.

  • October 14, 2016 at 2:10 PM by an anonymous user from: Phoenix, Arizona, United States

    A man called me from and said to help me with hackers trying to get into my computer and I wouldn't let him after he gave me a price of what it costs so now all my icons on my home page are gone and don't know how to get them back. If you are from, please put my icons back on here. I will appreciate it.

    • October 14, 2016 at 2:28 PM by info

      You were tricked by a cybercriminals who may have stolen your personal and financial information that was stored on your computer. You need to take your computer to trusted technician/family member/friend and have him/her remove any virus or other malware that was placed your computer.

      Remember, doesn't call people and offer remote assistance.

  • September 29, 2016 at 4:14 PM by an anonymous user from: Prattsburg, New York, United States

    Is Microsoft affiliated with They requested Itune cards as payment. Is this legitimate?

    • September 29, 2016 at 5:23 PM by info

      No, it is a scam. Scammers are posing as Microsoft Technicians and are tricking online users into giving them access to their computers.

      Microsoft technical support does not call or contact you, you contact them. So, if someone contacts you claiming he/she is a Microsoft technician, please do not follow the person's instructions. Also, Microsoft and other legitimate companies will never ask you to make payment via iTunes card.

  • August 10, 2016 at 5:23 PM by an anonymous user from: Edgware, England, United Kingdom

    I'm 13 and like an idiot I kinda fell for this. I downloaded the software and he had control of my PC for a little bit. After we got done talking he said he'll call back tomorrow to ask my parents to make payments. I then realized it's a scam and then deleted the show my PC software and ran an AVG scan and nothing came up. My question is even though I've deleted the software, will he still have control over my pc?

    • August 10, 2016 at 6:46 PM by info

      Without the software he should not have control over your PC, but if he was able to install a Trojan horse, he may use that to spy on you and use your computer to do fraudulent things.

      Since you have run a virus scan, which is the best thing to do, we can assume that you are safe.

      Keep monitoring your computer for suspicious activities and periodically do a full virus scan of your computer.

  • August 6, 2016 at 7:41 PM by an anonymous user from: Harker Heights, Texas, United States

    They're still at it. Just got a call claiming my computer was downloading viruses. I asked him which computer since I have three of them. He said he could tell which one by the windows serial number. I grabbed my work computer since it's the most secure and has all kinds of company-installed big brother c**p on it. I was waiting to see if he was going to read off a serial number and he never did.

    He had me go to msconfig first. I though he would hang up after he had me pull up "Run" then started spelling out "m as in mike," "o as in ..." and at that point I said, "you mean msconfig?" He hung on and had me pull up the next program, "eventvwr." Same thing - he got to the first "v as in victor" and I said, "you mean event viewer?" Surprisingly he didn't catch on yet that I knew more about computers than he did.

    Under msconfig, he had me look at the services and pointed out that some were stopped, which I said is normal.

    Under eventvwr, he drew attention to all the warnings and errors, which I again said was normal.

    Then he tried to get me to go to, which of course I didn't do. After a moment, he asked if I was there yet, to which I replied "no, and I'm not going to give you control of my computer." He said, "that's OK - I can help you with that," then paused. After a moment, he said "you can hang up now." I said, "does that mean you're done trying to steal from me?" He said, "what have I stolen?" I said, "nothing yet because I wouldn't give you access." Then he said, "You are illiterate on computers" and he hung up.

  • March 17, 2016 at 7:14 AM by an anonymous user from: Irlam, England, United Kingdom

    I found your information about this type of scam to be really helpful. I just received a call from someone with an Indian accent telling me he was from TalkTalk and there were problems - many, many problems with my router and he could fix it.

    He asked me to do a number of things such as press the windows button plus R and type in eventvwr and then to press ok - none of which I did. I said I had and then he told me to type inf virus. I did not do this either. I said the computer was going very slowly and looked strange. He said no problem, he could help me fix it.

    He then got fed up of waiting and told me to go to google chrome and type I did not do this and instead just googled and could see references to various scams, which I suspected this was.

    I said I was on the site but my computer went slow again and I thought the last procedure might have spoiled my computer. He said no problem he could fix it. I said the computer was slow, maybe it was all I kept him on the 'phone for 18 minutes before he hung up. He rang from 01656982898 (I am in the UK).

    Is there a way of stopping these people from doing this?

    • March 17, 2016 at 5:08 PM by info

      Currently, there is nothing that can be done to stop those type of scam phone calls.

  • February 11, 2016 at 7:00 PM by an anonymous user from: Oklahoma City, Oklahoma, United States

    Found my wife at the computer and on the phone with these SOB's when I got home tonite. B*****d's ears are still ringing I hope. Called back 3 times and I got louder and nastier.

  • January 4, 2016 at 8:17 AM by info

    Received the following from an anonymous user via email:

    "I had a call from someone purporting to be in the UK. He had a heavy Indian-Sub-Continent accent and when the call came in the screen showed ‘INTERNATIONAL’. When I said his number was INTERNATIONAL he said it wasn’t – he was in London so I asked what his number was and he said it was 02088547621.

    He was overbearing and rude and I felt quite intimidated initially so I put the telephone receiver down. He called me back and asked why I had cancelled the call since he told me my PC had errors and he was from Microsoft. I cancelled the call again.

    He called a third time and suggested if I did not want his help he would disconnect me from the internet and I should get a pen and paper as he was going to give me a termination ID number. He told me he was not here to convince me but just to help me I told him to stop calling me.

    He then told me my computer would be disconnected from the main server I would be blacklisted from the Microsoft program. My response was, “so now you’re threatening me are you?” and he responded with, “No I am not threatening you but your computer will be disconnected from the main server in half an hour”. I put the receiver down.

    Your computer contacted me because it is in critical condition – it reported to the main windows server.

    He called back again (4th time) and was very apologetic and asked why I was cancelling the calls and I told him I didn't trust him - he asked why and I told him I was not comfortable with the conversation nor with him nor with the issue he suggested he could fix. He told me he was from Microsoft and advised me to open the RUN screen and type something that provided me with a list of 1778 errors on my laptop.

    This seemed quite credible since my laptop had seemed a little slower than it had previously and when he said he was from Microsoft (again) he sounded plausible but I again said I didn't trust him and he became very angry and said he would terminate my internet connection. I told him not to threaten me and he calmed down somewhat. He then offered to pass me to the 'technical expert' who would help me solve my software problems.

    The 'technical expert' came on the telephone line and told me to go to the RUN box and type /ShowMyPC3161.exe

    When I asked why he was asking me to install an ‘exe’ file he became very cagey.

    I asked him who he represented and he said Microsoft. – that is why they knew I had problems with my PC because their server was getting error messages from my PC.

    I put the phone down again since this insistence they were from Microsoft was beginning to wear thin. The calls stopped."

  • November 28, 2015 at 9:26 PM by info

    I received a message on my Mozilla browser saying that my ad removal was disabled and call 1-888-574-2575. I thought it was through my computer software so I called the number. And I was ignorant enough to allow the tech support person to check my computer using the ShowMyPC program where he proceeded to show me all the infections I had and tried to sell a tech support package and I learned the company he was from was called Live PC Fix (if that was really the name of it). Now I am concerned that I allowed an unauthorized person access to my computer who may have stolen my identity information and installed malware or spyware or something. Is there any way for me to find out if that occurred and how to protect myself?

    • November 28, 2015 at 9:29 PM by info

      Please contact someone who is tech-savvy and have him/her scan your computer for spyware, Trojan horse, or any other malware.

  • May 6, 2015 at 1:34 PM by an anonymous user from: Kolkata, West Bengal, India

    Hey guys this is just to inform everyone in the entire USA that I received a call about my computer, where one guy represented himself as a technician calling from Microsoft, later I came to know after I researched the phone number, which was provided to me by the technician.

    When I called the no. 1800 247 0830... a person picked up the phone and I couldn't understand his accent, later the call was transferred to another person who goes by the name of James Rich, who also have an accent which I couldn't understand.

    Later I came to know that it was a Skype number which is being used by the comapany name as Five Cube E- commerce Pvt. Ltd, which is located in Saltlake City, Kolkata, India

    If you have received any call from the number, please don't entertain...J. Hansan.

  • April 13, 2015 at 12:26 PM by an anonymous user from: Oakland, California, United States

    I have been having calls for the last 2 months from these people (about 7) and the last one was yesterday. I keep telling them to take me off their list, that I won't do anything with them. My problem now is that, although I haven't given them access to my computer, my computer does have certain errors I am afraid are viruses or something like that.

    These people are super aggressive in their job. Last person calling was a woman with Hispanic accent, Veronica Castellino, and she told me at the end of the conversation "You have wasted 11 mins and 50 secs. of my time! I am going to hang up on you!" so I hung up before she did. I hope they don't call me again. I am getting tired and don't know what to do with them. They call at all times. I did have a problem couple of years ago, and called Microsoft, whom I provided access to my computer and they fixed my problem. I wonder if an irate employee stole some customer data information and that's what these people are using. I also don't see anybody from Microsoft responding to any of these complaints. Any advise?

    • April 13, 2015 at 1:18 PM by info

      Microsoft will not be able to help because they are not the ones calling. Please report the calls to your carrier or service provider and them how they can help you?

  • March 10, 2015 at 5:41 PM by Cizzle21 from: Littleton, Colorado, United States

    I'm already having a horrible day and then I get a call from someone claiming to be from microsoft saying that my computer has been sending signals or something like that. Right away it sounded like a scam.

    For one, I asked how he got my number, and he said he works with Microsoft and my computer registered itself, then he read me my old home address and IP address, he sounded pretty unprofessional. The next thing that was suspicious was all of the noise in the background. I'm sure Microsoft call centers have top-of-the-line headsets that block out noise. I figured it was a scam soon as I answered the phone, but I just went along with it for a little while.

    As soon as he had me go to, I opened up a new window and googled it expecting to find the word scam somewhere on the search results and Ta-Da! This page popped up and I hung up the phone. He called back several times from several different numbers including 410-986-2015, 551-333-1175, and a partial number 986-2015.

  • February 26, 2015 at 11:39 AM by an anonymous user from: Sterling, Virginia, United States

    I've just received my third call from these scammers. This one came from 800-555-6528 and the Indian representative "Paul Smith" offered to prove his identity by having me call 404-566-9884 and ask for him...

  • February 23, 2015 at 11:15 AM by an anonymous user from: Louisville, Kentucky, United States

    Just got a call from the "TECH SUPPORT" working for microsoft wanting me to go to show my PC and give them control of my pc to fix my errors and warnings.

    Told them I didnt give control of my pc to anyone and ask if they wanted to tell me what to do to get rid of my Errors, they could just guide me through it,for some reason they didnt want to do that route-LOL.

    So was then transfered to the Senior Tech support Supervisor. He told me I really needed to do this to get rid of the errors and warnings on my pc to keep out Hackers.

    I ask if They had a phone # I could call back on to verify who they were, They gave me this Ph# 404-566-9884.

    Needless to say I havn't as of yet called them back.

    Seems this is another version of the Ammy scam.

    • February 23, 2015 at 12:50 PM by info

      Yes, it is a scam. Microsoft and other reputable companies will never call you and ask you to allow them to remotely connect your computer.

  • January 22, 2015 at 11:39 AM by an anonymous user from: Jackson, Mississippi, United States

    I received the call & I was told that they were 3rd party technicians working for Windows & that my computer system was sending out warning signals. I entered letters which in fact, showed me warnings & errors. Though questing him all the way, I followed instructions. After MY Windows blocked access, I was told to allow once...While waiting for my security code to be shown, I googled "Show My Pc" & this page came up!

    After reading this page, I again expressed my concerns. After he almost wouldn't take no for an answer, I terminated the conversation, without giving up my security code! I hope that this was helpful,


  • January 15, 2015 at 4:49 PM by an anonymous user from: Gambrills, Maryland, United States

    Jan 15th 2015

    Well the Indian speaking people called me in Md. but I did give them access to my computer.

    When he told me I had 3,899 threats in my computer and they could fix the problem with a Microsoft specialist but it would cost $400.00, I told them I could not afford that.

    He said I could get it for a special price today for $200.00. I said I couldn't afford that either then he said what about 100.00; I said no and he got mad and hung up... I don't know WHY I let them in the computer. I guess my first mistake was trusting.

    I know better, never again.. Here is the number he gave me when he thought I was going to purchase the program: 855-481-5399.

    Be careful,


    • February 2, 2015 at 11:37 AM by an anonymous user from: Olean, New York, United States

      Hi Mary, don't beat yourself up. As skeptical as I am, the one that called me, seemed so genuine and sincere, savvy, etc...but then if they didn't...would we trust them?..Anyway, he ALMOST had me.

      Even though his accent, though nice, did not sound like it belonged to a 'Ryan Brown'. The number he called by was 855-481-0079. I always wonder how someone so nice and sincere seeming would really want to s***w us over. But then we have to realize that we are nothing to them, we're not all necessarily as nice and at our best during the call..therefore it seems as though it would be easier for them to s***w us over than for us to say no and question someone who is so kind and confident...even though we don't know them from our a*s to a hole in the ground. Good luck!

  • November 19, 2014 at 10:16 AM by an anonymous user from: Juárez, Chihuahua, Mexico

    I just received a call from a so called Chris Roger, who want me to sit in front of the computer to get my supposingly virus/ hacker out. Call back number is 302-409-0997. He told me he was from the Service Group GBPL company and would get my computer hacker-free?

    • November 19, 2014 at 10:30 AM by info

      It is a scam. Never allow any strangers remote access to your computer. Especially someone who calls you.

  • August 27, 2014 at 1:34 PM by an anonymous user from: Dallas, Texas, United States

    I have had two calls today from people claiming to be Aaron Smith from my computer maintenance id# and there has been a report from my gmail account that someone has compromised my account.


    "Comprised Email Hackers."


    The number to call back is #302-409-0997.

    How did these people even get my email address and phone number? What can I do to solve any issues on my mac?

    Good thing I looked this up and saw these reports.

    Please help me determine how to hide my info they got somehow.


  • April 12, 2014 at 6:27 PM by an anonymous user from: Cicero, Illinois, United States

    I get a call like this at least once per month. Alex, or Kevin claiming to be from Microsoft with an Indian accent saying I have viruses.

    • May 8, 2014 at 3:00 AM by an anonymous user from: Sydney, New South Wales, Australia

      You know there was a guy who called me. He claimed to be "Sam", and he also had an Indian accent

      • May 8, 2014 at 5:46 AM by info

        Most of the calls are from persons with an Indian accent.

  • April 11, 2014 at 5:27 PM by an anonymous user from: San Francisco, California, United States

    I just got off the phone with "Alex" (also with an indian accent)who claimed he worked for Microsoft. He wanted me to download the showmypc software into my computer. I got suspicious (I could hear dogs barking in the background) so I told him I wanted a call back number. He said to call him at 18002470830. Yeah, like I'm really going to call back... He then demanded to know exactly when I would call him back. There were so many signs this was a hacker. Be careful!

  • January 15, 2014 at 4:47 AM by an anonymous user from: London, England, United Kingdom

    I was just contacted by an Indian sounding woman claiming to be in Hanover Street London working for Microsoft. Due to a large number of computer messages being sent from my computer to Microsoft she was going to help me fix my computer. She tried to scare me into compliance by saying my computer was open to others - a bit ironic since that was what she was intending to do.<br/><br/>I was already suspicious as this was an unsolicited call.<br/><br/>When she asked me to insert I ended the call and googled it and came to this page which was very useful to me and confirmed my suspicions.

    • January 27, 2014 at 11:54 AM by an anonymous user from: Baltimore, Maryland, United States

      This is outrageous. These guys constantly call and finally I listened until they wanted access to my PC through I looked them up on my MAC and found this. What is Microsoft doing about this. No messages from Microsoft about this group of Indian scammers. Has MicroSoft contacted the India government about this group to stop them. No one is going to trust anyone with an Indian accent. I guess Microsoft doesn't care. Another good reason I switched to all Apple/MAC products. Thanks for your comments.

  • January 5, 2014 at 3:43 PM by an anonymous user from: Sunnyvale, California, United States

    I got the same call last evening and im afraid I fell for the scam. However thanks to being online I found I could be scammed from india. I just got through cancelling the wstern union money delivery on time. Will probably get harassing phone calls but i'll tell them they lied to me unless they prove in writing they really are members of the "microsoft collaboration" team. is there an online method of turning this over to the authorities? for whom ever is interested the indians name is "adam smith" phone 1-607-330-7943. A very original indian name.

    • April 14, 2014 at 11:40 AM by an anonymous user from: Astoria, Oregon, United States

      I received a similar call from "Jack Johnson" 302-409-0997

  • December 14, 2013 at 8:24 AM by an anonymous user from: Glendale, California, United States

    I have got the same calllll and i recorded it i will be posting it online very soon! So people can know who these indian scammers are very funny recording stay tuned and pass this around

  • December 13, 2013 at 12:22 AM by an anonymous user from: Melbourne, Victoria, Australia

    Just had a call now from the same people (from Microsoft) claiming that I had viruses and that it was invalidating my Windows and that I needed to go to the showmypc webpage and that would fix my problem.

  • November 26, 2013 at 8:39 AM by an anonymous user from: Pontiac, Michigan, United States

    Just got the same call in the USA. Played along with them for a while until they got to the showmypc stage. Then asked for a callback phone number.<br/>Asked them how they got my phone number and was told it " came from my URL"

  • November 19, 2013 at 3:40 AM by an anonymous user from: Paal, Flanders, Belgium

    November 19, 2013<br/>Same happened to me in Belgium.<br/>Caller was supposedly from Microsoft Windows Technical Support.<br/>They are scaring people with all those errors in the event viewer, then ask them to connect to (I didn't share my pc)<br/>Case is open with Belgian's police.

  • November 16, 2013 at 3:28 PM by an anonymous user from: Jeffersonville, Indiana, United States

    The same thing happened, alerted local and federal authorities.

  • November 11, 2013 at 6:21 AM by an anonymous user from: London, England, United Kingdom

    i just received a phonecall claiming to be from microsoft and wanting to help me fix my computer. The then asked me to share my PC using at that point I went to google and typed in scam plus the url. thanks God I did because it is indeed a scam.<br/>They gave me a name Janet and also a mobile number to call 07904 403 419 - when someone answered it was not professional and did not reply - Microsoft..<br/>They all have Indian Accent. <br/>Thank you for posting your experiences.

  • September 23, 2013 at 5:04 PM by an anonymous user from: Nederland, Colorado, United States

    Sept 23, 2013<br/><br/>I just got a call like this too. He claimed he would work on my PC Windows to fix it. I said I have a Mac and then he claimed he worked for Apple. He claimed that a lot of people and hackers were looking at my screen without my permission. I refused to follow his instructions because he wouldn't tell me what company he was with. He said I should "just trust him as he was just trying to help me." RED FLAGS! He then told me to go ahead and do what he said because there were lots of calls waiting for his help.<br/><br/>Be very cautious.<br/>Anonymousftrv

  • September 3, 2013 at 6:20 PM by an anonymous user from: Everett, Washington, United States

    Had the same thing just happen to me. The guy sounded like he was from India and was trying to convince me to read him the password so his technical department could help me.

  • July 10, 2013 at 4:46 AM by an anonymous user from: Manchester, England, United Kingdom

    yes I just had someone call me using this software sent me to my administrative events log to show me errors that I know are standard on all machines claiming I had a virus and asking me to log into in a clever way from the run option in windows lol bad for them im a webmaster and techy they claimed to work for Microsoft lol<br/><br/>bad scam will report it locally too

  • June 4, 2013 at 10:22 PM by Rhea from: Bacolod City, Western Visayas, Philippines

    Had a call like that but I recognized the bluff right away. I've read about the scam at before and I think this one's really obvious.

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ShowMyPC Technical Support Telephone Scam Calls