Phishing or Fake Citibank Alert Notification Email - "Unauthorized Access Notice"

The email message below with the subject: "Unauthorized Access Notice", is a fake Citibank alert notification. This spoofed email message was not sent by Citibank and you should not open the attached file. The attachment is a fake Citibank form designed to trick you into entering your Citibank user name, password and personal information.

Phishing or Fake Citibank Alert Notification Email - Unauthorized Access Notice

Fake Citibank Alert Notification Email:

From:    alerts@ (alerts@alerts.
1 attachment - Citibank.html (26.0 KB)

We recently have determined that different computers have tried to log on to your Online Banking account and multiple password failures were present before logons.

We now need to re-confirm your account information with us.

Please download and open the document attached to this e-mail in order to verify your records. Please follow the instructions from the document.

If this is not completed by August 16, 2013 we will be forced to suspend your account indefinitely, as it may have been used for fraudulent purposes.

PLEASE NOTE: This is a mandatory measure. Failure to verify your records will lead to permanent service suspension.

After verifying your records you will be able to use your account as usual.

We thank you for your cooperation.

This Alert was sent according to your account settings; please do not reply to this message. Please do not contact us directly as this issue is mainly processed by the Online System.



Fake Citibank Alert Notification Form Email Attachment

Citibank  Phishing or Fake form

Although the email message appeared as if it came from Citibank bank's email address: alerts@, it was not. This email address was spoofed, meaning it was not sent from alerts@, but from some other email account.

If you have already entered your user name, password and personal information on this fake form, please try changing your Citibank password and contact Citibank.

Always go to directly to sign into your Citibank account, instead of clicking on a link.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.

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Comments, Questions, Answers, or Reviews

Comments (Total: 9)

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August 23, 2019 at 11:38 PM by
Phishing or Fake Citibank Alert Notification Email - "Unauthorized Access Notice"
an anonymous user from: Philadelphia, Pennsylvania, United States

On Aug 23 I received a phone call from 800-950-5114 showing as being CitI Bank the recording said press 1 for a credit line increase, 2 to optout. I pushed 1 someone answered but the noise was so bad I could not hear the person, I told them to go back to their party and hung up.

I called the CitI Bank number on the back of the credit card and was informed CitI Bank does not call offering credit line increases. I hope having the callers phone number can help you catch them.


September 19, 2016 at 6:08 PM by
Phishing or Fake Citibank Alert Notification Email - "Unauthorized Access Notice"
an anonymous user from: Newark, New Jersey, United States

I sent information that I was requested to send.


September 19, 2016 at 6:52 PM by
Phishing or Fake Citibank Alert Notification Email - "Unauthorized Access Notice"

Please report it Citibank before your account is hijacked and used fraudulently by cybercriminals.


January 9, 2015 at 7:10 PM by
Phishing or Fake Citibank Alert Notification Email - "Unauthorized Access Notice"
an anonymous user from: Melbourne, Florida, United States

My goodness they are getting good at this! I used to be able to tell the fakes by hovering over the link itself and could see it was some off the wall website that I would be directed to should I click on it, BUT this one LOOKS authentic!

I forwarded it to Citibank spoof email as directed-but sure hope no one falls for this?.

These low life's make me so mad. AND sad. Thanks for staying on top of this!

This particular email comes from

Thank goodness I know enough that ALL banks WILL address customers by name.


October 24, 2014 at 10:40 PM by
Phishing or Fake Citibank Alert Notification Email - "Unauthorized Access Notice"
an anonymous user from: Philadelphia, Pennsylvania, United States

Hello fellow victims! I just received this lovely email from "Citibank", that was word for word as shared above. This is outrageous! I recently sent a moneygram to a relative, and it seems like ever since, my Spam folder is bursting at the seams!

I was a little too trusting, it seems. Add insult to injury, I received a phone call from "Walmart", saying about a giftcard for all these savings! Like a TOTAL IDIOT, I somehow got duped into sharing my credit card info-I told myself it was ok, and only for a small fee of about $20.This fee was to sign up for magazines at a huge discount, and some energy saving vouchers.

After signing up for only a "trial", I would receive my $150 giftcard from Walmart or Target, etc.If I changed my mind, I could cancel at any time, and only be charged with approx $3.I got an identical call a week later from "Walmart" again, and when I told the girl about wanting to cancel, she had to transfer me to someone to do that difficult task.

I was in fact hung up on! And when I redialed the number, I got the greeting, and two options:

1.) To speak with someone, or

2.) To be taken off call list.

To my shock and disgust, after pressing #1, a recording of a robot lady told me that my option was not valid. Omg, I'm screwed.I got the emails over the next week from the two companies I KNOW about, which I then contacted and cancelled.Then that same week, I sent a stupid moneygram to my niece.I never even heard of moneygram, but ever since that transaction, about ten days ago, I have been pouring over a TON of different sites like this, just literally SICK with dread that I'm going to be drained of everything!

There needs to be more "direct hits" with Google (or whichever search-engine),like this page. I was blown away that it was literally verbatim. Well, I'm getting a reality check here. Our "protected information" is only a "GREAT OFFER!" a key punch or mouse click away from being snaked away in the Great Beyond of the Net.


October 23, 2014 at 6:36 PM by
Phishing or Fake Citibank Alert Notification Email - "Unauthorized Access Notice"
an anonymous user from: Hesperia, California, United States

I received the same email but I don't even have a citibank account.


March 27, 2014 at 1:42 AM by
Phishing or Fake Citibank Alert Notification Email - "Unauthorized Access Notice"
an anonymous user from: Austin, Texas, United States

Yeah I never click as I figure they would contact me. It was quickly deleted


March 25, 2014 at 11:13 PM by
Phishing or Fake Citibank Alert Notification Email - "Unauthorized Access Notice"
an anonymous user from: Colorado Springs, Colorado, United States

They are still phishing. I just received the same email today. I never open ANY email that says alert, warning, urgent, etc.instead, I call the company that the email references. I've be scammed before. Now, I don't trust anybody.


March 14, 2014 at 4:53 AM by
Phishing or Fake Citibank Alert Notification Email - "Unauthorized Access Notice"
an anonymous user from: Henderson, Nevada, United States

I just got a message from them yesterday and I told them I knew they were fake and I was reporting them! I've seen Citibank alert before but just the way it was worded sounded so suspicious! I feel like my money is unsafe anywhere. I'm on disability and if these people stole from me I'd be totally done, this has happened before and it needs to stop. I had someone in Hollywood California drained my account, not $80 and they took it, It could've been worse, Citibank now asking if anyone had my account number and access to my card. I don't know who they managed to get my number! Not Good


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Phishing or Fake Citibank Alert Notification Email - "Unauthorized Access Notice"