PG&E Energy Statement-Delivery Canceling-Gas and Electric Usage Virus Email

The PG&E Energy statement below is a fake and contains a link to a dangerous virus or Trojan horse. The email message was not sent by PG&E and was designed to trick the recipients into clicking on a link within it, which will take them to a malicious or compromised website that will ask them to download a virus or Trojan horse disguised as PG&E energy statement.

PGE Energy Statement-Delivery Canceling-Gas and Electric Usage Virus Email

The Fake and Malicious PG&E Virus Email Message

Subject: Delivery Canceling
Subject: Gas and Electric Usage Statement
Subject: Express Delivery Failure

The Fake and Malicious PG&E Virus Email Message

PG&E ENERGY STATEMENT Account No: 433242797-3
Statement Date: 01/07/2014
Due Date: 02/01/2014

Your Account Summary
Amount Due on Previous Statement
Payment(s) Recieved Since Last Statement

Previous Unpaid Balance
Current Electric Charges
Current Gas Charges $344.70 0.0 $344.70 $165.80 49.20

To view your most recent bill, please click here. You must log-in to your account or register for an online account to view your statement.

Total Amount Due BY 02/01/2014 $559.70

If you click on the link in this malicious email message, you will be taken to malware or compromised website that will prompt you to download a malicious file, which will infect your computer, disguised as a PG&E energy statement.

The file you will be asked to download name begins with "PGE_FullStatement_" and may change.

When we scanned this file, the following threats were detected:

  • Trojan.GenericKD.1491026
  • Trojan/Win32.Kuluoz
  • TR/Agent.bsls.1
  • Win32:Malware-gen
  • Trojan.Win32.Agent.acvg
  • Trojan.GenericKD.1491026
  • Win32/TrojanDownloader.Zortob.B
  • Trojan.GenericKD.1491026 (B)
  • W32/Kryptik.BSLS!tr

Once your computer has become infected with this malicious Trojan horse, the cybercriminals behind this email message will be able to access and take control of your computer remotely from anywhere around the world. They may spy on you, use your computer to commit cybercrimes, or steal your personal and financial information.

Now, if you have already opened this fake and malicious PG&E statement file, please do a full scan of your computer with the antivirus software installed on it.

If you don’t have antivirus software installed on your computer, please click here for a list of free antivirus software.

Also, PG&E recommends that you do the following to protect yourself against scammers:

  • Individuals and companies are posing as PG&E employees or contractors to gain access to your account information or entry into your home. Here are ways to protect your home or business.
  • You should always ask to see identification before allowing anyone claiming to be a PG&E representative inside their home. PG&E employees always carry their identification and are always willing to show it to you.
  • If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, call PG&E's customer service line at 1-800-PGE-5000 to verify an appointment and/or PG&E's presence in the community.
  • If you have an appointment with PG&E, you will receive an automated call back within 48 hours prior to a scheduled visit, or a personal call from a PG&E service representative prior to a scheduled visit.
  • If you have concerns about the legitimacy of a call you have received about a past due bill, a service request or a request for personal information, call PG&E immediately at 1-800-743-5000.
  • PG&E's Credit Department will never ask for personal information, a credit card number or a gift card number over the phone. If you have received such a phone call and provided credit card or checking account information should report it immediately to the credit card company or bank and law enforcement.
Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.

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Comments, Questions, Answers, or Reviews

Comments (Total: 12)

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January 17, 2014 at 7:42 PM by
PG&E Energy Statement-Delivery Canceling-Gas and Electric Usage Virus Email
an anonymous user from: Oak Park, Illinois, United States

What if I opened this email on my iPhone? I clicked on the link, but it was shut down and so obviously I didn't download anything. Thoughts? Help! Scary thought!


January 17, 2014 at 9:17 PM by
PG&E Energy Statement-Delivery Canceling-Gas and Electric Usage Virus Email

Once the website is down, you have nothing to worry about.


January 17, 2014 at 5:51 PM by
PG&E Energy Statement-Delivery Canceling-Gas and Electric Usage Virus Email
an anonymous user from: Tacoma, Washington, United States

C**p, I am typically careful about this, but I have PSE account and thought it was that. Stupid me, clicked on the link from my Mac and page was not found. Nothing to download, but still nervous something may be lingering. Any suggestions?


January 17, 2014 at 6:36 PM by
PG&E Energy Statement-Delivery Canceling-Gas and Electric Usage Virus Email

You might be safe because most of the malware affects Windows PC, but as a precautionary measure, do a full scan of your computer with your antivirus software.


January 17, 2014 at 12:00 PM by
PG&E Energy Statement-Delivery Canceling-Gas and Electric Usage Virus Email
an anonymous user from: Indianapolis, Indiana, United States

Thank You for this posting. I just received the email today and was shocked because I have never heard of this company. I did click the link and it wanted me to download a .zip file. Glad I was suspicious of it and didn't open it. Thanks Again


January 17, 2014 at 8:07 AM by
PG&E Energy Statement-Delivery Canceling-Gas and Electric Usage Virus Email
an anonymous user from: Waipahu, Hawaii, United States

Just delete the message or do what I did and forward it to


January 17, 2014 at 6:28 AM by
PG&E Energy Statement-Delivery Canceling-Gas and Electric Usage Virus Email
an anonymous user from: Sequim, Washington, United States

Thank you for the information. I was worried they had my CC number.


January 17, 2014 at 5:31 AM by
PG&E Energy Statement-Delivery Canceling-Gas and Electric Usage Virus Email
an anonymous user from: Los Angeles, California, United States

Thanks for posting this. I did not believe that i owed this money, I too have no account with PG


January 16, 2014 at 10:13 PM by
PG&E Energy Statement-Delivery Canceling-Gas and Electric Usage Virus Email
an anonymous user from: Sydney, New South Wales, Australia

I surprised when I saw this bill in my email, even I don't have account in this company. Then I researched about any fake bill from PG


January 15, 2014 at 1:45 PM by
PG&E Energy Statement-Delivery Canceling-Gas and Electric Usage Virus Email
an anonymous user from: Tacoma, Washington, United States

I did click on the link because I have an account. I'm running my virus scan for a full scan but, the scan is not finding a virus. What should I do? I'm using Avast Free Antivirus.


January 25, 2014 at 8:39 AM by
PG&E Energy Statement-Delivery Canceling-Gas and Electric Usage Virus Email
an anonymous user from: Telford, England, United Kingdom

start your pc in safe mode [press f8 when you boot up]then run you virus scan. some virus hide behind running safe mode only basic stuff is running.


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

PG&E Energy Statement-Delivery Canceling-Gas and Electric Usage Virus Email