Microsoft Technical Support Virus Scam Calls from 850-785-9004

People are receiving calls from telephone number: 850-785-9004, which claim that their Microsoft Windows computers are infected with a virus. The claims are bogus and Microsoft will never call the users of their operating system to help them remove a virus or fix other problems. If you have received similar telephone calls, please terminate them and do not follow the callers' instructions.

Microsoft Technical Support Virus Scam Calls from 850-785-9004

Microsoft and other legitimate computer will never be able to tell if your computer is infected with a virus, unless they have installed some form of spyware on your computer. Remember that you call Technical Support, they do not call you.

One of the persons, who received the fake call, said that the caller greeted her with the following message: ”Hi Madam, I’m calling you to inform you that your Microsoft Windows computer has downloaded a very serious virus!”

Please, do not allow the callers access to your computer or follow their instructions. They may ask you to download some form of malicious program or Trojan horse that they can use to spy on you and steal your personal and financial information. They will also be able to remotely take control of your computer and use it to commit cyber-crimes that will be traced back to you.

If you receive calls claiming to be from Microsoft or other legitimate companies, hang up and lookup their telephone numbers in a phone directory and call them instead. That way, you will be able to determine if the call is a scam or not.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.

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Comments (Total: 10)

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September 22, 2016 at 9:45 PM by
Microsoft Technical Support Virus Scam Calls from 850-785-9004

Received via email:

"Recd email stating they were MICROSOFT SECURITY alert and to call 8008681782. Man who answered had heavy accent. Hung up as I knew it was fake.

Recd call back immediately (same voice) from 8668637942 asking if I called w/computer problem. Said no...wrong #. He didn't want to hang up. I called MICROSOFT SECURITY & THEY SAID IT HAS A SCAMMER."


July 2, 2016 at 7:33 PM by
Microsoft Technical Support Virus Scam Calls from 850-785-9004

Received via email:

"I just received a call from a "certified windows technician" who informed me that there is a problem with my computer. These people won't stop calling me. I have already been scammed by them once, shortly after I got my first computer and before I knew better. Every time they call me I tell them to stop calling me and that I know it is a scam, that I have already been scammed - lost money, had my computer crashed by them and then had to spend more money to get my computer up and running again, and scrubbed clean. The man was foreign sounding ( every time they have called me it is a foreigner) and the number is 215-485-6225. I believe every time one of these people call they are using a different phone number. I just want them to leave me alone. Also a few days ago I had an alarming noise on my computer and a big blue warning screen popped up telling me that my computer had been compromised and to call the number listed immediately. I believe this was identified as "Windows" or "Microsoft" in the message. I was instructed not to X out of the screen, shut down or restart my computer. I DID exit the screen and I DID shut down my computer and restart it. I also ran a security scan through McAffey and that showed no problems detected. I am weary of this harassment."


January 4, 2016 at 8:21 AM by
Microsoft Technical Support Virus Scam Calls from 850-785-9004

Received the following from an anonymous user via email:

"I had a call from someone purporting to be in the UK. He had a heavy Indian-Sub-Continent accent and when the call came in the screen showed ‘INTERNATIONAL’. When I said his number was INTERNATIONAL he said it wasn’t – he was in London so I asked what his number was and he said it was 02088547621.

He was overbearing and rude and I felt quite intimidated initially so I put the telephone receiver down. He called me back and asked why I had cancelled the call since he told me my PC had errors and he was from Microsoft. I cancelled the call again.

He called a third time and suggested if I did not want his help he would disconnect me from the internet and I should get a pen and paper as he was going to give me a termination ID number. He told me he was not here to convince me but just to help me I told him to stop calling me.

He then told me my computer would be disconnected from the main server I would be blacklisted from the Microsoft program. My response was, “so now you’re threatening me are you?” and he responded with, “No I am not threatening you but your computer will be disconnected from the main server in half an hour”. I put the receiver down.

Your computer contacted me because it is in critical condition – it reported to the main windows server.

He called back again (4th time) and was very apologetic and asked why I was cancelling the calls and I told him I didn't trust him - he asked why and I told him I was not comfortable with the conversation nor with him nor with the issue he suggested he could fix. He told me he was from Microsoft and advised me to open the RUN screen and type something that provided me with a list of 1778 errors on my laptop.

This seemed quite credible since my laptop had seemed a little slower than it had previously and when he said he was from Microsoft (again) he sounded plausible but I again said I didn't trust him and he became very angry and said he would terminate my internet connection. I told him not to threaten me and he calmed down somewhat. He then offered to pass me to the 'technical expert' who would help me solve my software problems.

The 'technical expert' came on the telephone line and told me to go to the RUN box and type /ShowMyPC3161.exe

When I asked why he was asking me to install an ‘exe’ file he became very cagey.

I asked him who he represented and he said Microsoft. – that is why they knew I had problems with my PC because their server was getting error messages from my PC.

I put the phone down again since this insistence they were from Microsoft was beginning to wear thin. The calls stopped."


May 19, 2015 at 11:04 PM by
Microsoft Technical Support Virus Scam Calls from 850-785-9004
an anonymous user from: Charlotte, North Carolina, United States

Got the call today.. apparently he didn't like my tone and threatened to shoot me! I recorded the conversation.


May 20, 2015 at 9:51 AM by
Microsoft Technical Support Virus Scam Calls from 850-785-9004
an anonymous user from: Salisbury, North Carolina, United States

I just got called too, funny we're from the same town! They must be making the rounds.


April 7, 2015 at 2:21 PM by
Microsoft Technical Support Virus Scam Calls from 850-785-9004
an anonymous user from: El Dorado Springs, Missouri, United States

Is there any fraud agency to which we can report these people? While those of us who are informed will not fall for this, there will be many who will become taken advantage of.


April 7, 2015 at 2:31 PM by
Microsoft Technical Support Virus Scam Calls from 850-785-9004

You can report it the police, but there is not much they can do, because the internet is hard to police.

The internet has no borders and the laws in one country don't apply in another.

So, educating our friends and family is the best thing to do until someone comes up with a solution to find those cyber-criminals.


May 20, 2015 at 10:35 AM by
Microsoft Technical Support Virus Scam Calls from 850-785-9004
an anonymous user from: Salisbury, North Carolina, United States

Except it's not just the internet, these are phone calls.


March 6, 2015 at 1:16 AM by
Microsoft Technical Support Virus Scam Calls from 850-785-9004
an anonymous user from: Winnipeg, Manitoba, Canada

Back in November of last year or so, I paid around $1120 to have the supposedly "Microsoft" technician to remotely scan my computer for viruses and security issues. It took nearly two or three hours for them to do so. I later got a call that the wrong security software had been installed.

They needed to gain remote access to my computer again. Trouble was that the first time they did the transaction they took extra money from my account which the bank kindly reimbursed me for.

In later calls I told them they were a scam and I wanted nothing to do with them. They offered to give me back my $110 but I didn't trust them. I'd been hacked before and didn't want it to happen again. I just hung up on them & didn't allow them remote access to my computer.

But they keep calling insisting that I don't have the proper security software on my system. I just ignore them now. They can keep their money. I just don't trust them. I tell them not to call me any more but they continue to do so.


March 6, 2015 at 1:01 AM by
Microsoft Technical Support Virus Scam Calls from 850-785-9004
an anonymous user from: Greater Sudbury, Ontario, Canada

Telephone number: 844-205-0171, is another number the calls are coming from.


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Microsoft Technical Support Virus Scam Calls from 850-785-9004