The Jamaica Public Service (JPS) is advising customers (see advisory below) to look out for fraudulent email messages with the subject: "Service Suspension Notice." The light and power company said that they did not send the fake email messages and do not issue such notices. JPS said recipients of such fraudulent email messages should delete them immediately, and should not follow the instructions in them. They also said their customers should always use their official channels of communications that are listed below. JPS's customer should always contact the company using the official channels of communications listed in the advisory below, to verify telephone calls, email or text messages requesting personal information, or requesting payment.
JPS Customer Advisory
JPS wishes to advise our customers against fraudulent emails with the subject: “Service Suspension Notice”. The fake emails are originating from a ‘email@example.com’ account and indicate that payments are outstanding and that service will be suspended.
We are taking the opportunity to advise our valued customers that we DO NOT issue such notices in this manner and if you are in receipt of such emails to delete them immediately. And DO NOT share your private information with suspicious accounts.
The official channels and main portals of our online communications are:
JPS is committed to making our customers online experience safe and secure and our teams are working to have the matter resolved as soon as possible.
For customer service information OUR CUSTOMERS SHOULD call: 1-888-225-5577 or 1-888-CALL-JPS or for Digicel Customers 1-888-935-5577 or contact us via: