Netflix users who have received similar email messages to the one below, which ask them to validate their billing method, are asked to delete them and not follow the instructions in them. This is because the email messages, which claim the recipients' Netflix memberships have been suspended, are phishing scams sent by cybercriminals to steal their Netflix account credentials (user names and passwords). And, once the cybercriminals have stolen their victims’ account credentials, they will gain access to their accounts and hijack them.
A Sample of the "Your Netflix Membership has been Suspended" Phishing Email
From: Netflix email@example.com
Date: 10 November 2016 at 6:33:05 am AEDT
Subject: Your Netflix Membership has been suspended [#6592554]
During a routine check of your account we have failed to validate the billing method we have on record for your account.
To continue using the Netflix service you will need to update/verify your billing information.
Please note that failure to complete the validation process will result in permanent suspension of your Netflix membership.
We thank you for your understanding.
Netflix Billing Support
Netflix users should never click on a link to sign into their online accounts. They should always go directly to https://www.netflix.com/ and sign into their accounts from there. Once they have signed in, they will be notified of changes, verifications or updates that need to be done to their accounts.
Netflix users who have already been tricked by the phishing email messages should change their passwords and contact Netflix immediately for help.
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Note: Some of the information in samples on this website may have been impersonated or spoofed.
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