Netflix users who have received email messages like the one below, which asks them to update their payment method, are asked to delete them and not follow the instructions in them. This is because the email messages, which claim there is a problem authorizing their credit cards, are phishing scams sent by cybercriminals to steal their Netflix account credentials (user names and passwords). And, once the cybercriminals have stolen their victims’ account credentials, they will gain access to their accounts and hijack them.
A "Netflix Account on Hold - Update Required" Email Scam
From: Netflix [please_do_not_reply-mailer.netflix @webhost01.till.de]
Date: 26 November 2016 at 19:09:56 GMT
Subject: Update required – Netflix account on hold
Please Update Your Payment Method
Sorry for the interruption, but we are having trouble authorising your Credit Card.
Please visit www.netflix.com/youraccountpayment to enter your payment information again or to use a different payment method. When you have finished, we will try to verify your account again. If it still does not work, you will want to contact your credit card company.
If you have any questions, we are happy to help. Simply call us at any time on 0800 096 6380.
-The Netflix Team
Netflix users should never click on a link to sign into their online accounts. They should always go directly to https://www.netflix.com/ and sign into their accounts from there. Once they have signed in, they will be notified of changes, verifications or updates that need to be done to their accounts.
Netflix users who have already been tricked by the phishing email messages should change their passwords and contact Netflix immediately for help.