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"Netflix Account on Hold - Update Required" is a Phishing Email

  • Comments Comments: 15
  • OTA Views: 15,816
  • Update Updated: Oct. 15, 2019 2019-10-15T20:41:20
  • Date Posted: Nov. 27, 2016
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Netflix users who have received email messages like the one below, which asks them to update their payment method, are asked to delete them and not follow the instructions in them. This is because the email messages, which claim there is a problem authorizing their credit cards, are phishing scams sent by cybercriminals to steal their Netflix account credentials (user names and passwords). And, once the cybercriminals have stolen their victims’ account credentials, they will gain access to their accounts and hijack them.

Netflix Account on Hold - Update Required is a Phishing Email
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A "Netflix Account on Hold - Update Required" Email Scam

From: Netflix [please_do_not_reply-mailer.netflix @webhost01.till.de]
Date: 26 November 2016 at 19:09:56 GMT
Subject: Update required – Netflix account on hold

Netflix

Please Update Your Payment Method

Hello,

Sorry for the interruption, but we are having trouble authorising your Credit Card.

Please visit www.netflix.com/youraccountpayment to enter your payment information again or to use a different payment method. When you have finished, we will try to verify your account again. If it still does not work, you will want to contact your credit card company.

If you have any questions, we are happy to help. Simply call us at any time on 0800 096 6380.

-The Netflix Team

Netflix users should never click on a link to sign into their online accounts. They should always go directly to https://www.netflix.com/ and sign into their accounts from there. Once they have signed in, they will be notified of changes, verifications or updates that need to be done to their accounts.

Netflix users who have already been tricked by the phishing email messages should change their passwords and contact Netflix immediately for help.

Check the comment section below for additional information, share what you know or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Click here help maintain Online Threat Alerts (OTA).

Note: Some of the information in samples on this website may have been impersonated or spoofed.
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Comments, Questions, Answers, or Reviews

Comments (Total: 15)

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  • September 3, 2019 at 2:27 PM by info

    "From: Netflix[UK] - Watch TV Shows Online <ishikawa@kensei7.com>

    Date: 31 August 2019 at 15:03:28 BST

    Subject: An error regarding your billing address occured!

    Your account is on hold.

    Please update your payment details

    Hi,

    We're having some trouble with your current billing information. We'll try again, but in the meantime you may want to update your payment details.

    Once that information has been updated, you can continue enjoying Netflix (with a 1 month free for your time.)

    UPDATE NFLX® ACCOUNT NOW »»»

    Your Netflix membership, ( with a 1 month free for your time ) will continue when you confirm your Netflix account information."

    Here is another scam.

  • July 15, 2019 at 9:28 AM by info

    "From: Netflix[NFLXUK] [mailto:mail@cyclebase-mu61.com]

    Sent: 13 July 2019 13:35

    Subject: (NFLX)Your account is on hold.

    (Registration No. 2906991) ..."

    Here is another scam.

  • June 19, 2018 at 8:58 AM by info

    Received via email:

    "I received this email but I believe its a scam as my credit card is active and credit is good.

    I will be deleting this email

    From: NETFLIX <netflix@support.rnsbazxfnqo6vc55f5f5.com>

    Sent: Tuesday, June 19, 2018 06:08

    Subject: Account on hold

    Account on hold

    Hi,

    We are having trouble billing your subscription, please update your payment method to avoid service interruption. hvbnq

    To quickly resolve this, click Log In and update your payment method. hvbnq

    –Your friends at Netflix hvbnq rnsbazxfn"

  • May 21, 2018 at 3:56 PM by an anonymous user from: Saanich, British Columbia, Canada

    I received one of these and I'm not even a Netflix user/subscriber.

  • November 21, 2017 at 6:51 PM by info

    Here is another scam:

    "From: " NETFLIX" <mail@netflix.support.com>

    Date: November 21, 2017 at 6:27:59 PM EST

    Subject: Your Netflix Membership is on hold

    We recently failed to validate your payment information we hold on record for your account,

    therefore we need to ask you to complete a brief validation process in order to verify your billing and payment details.

    Click here to verify your account

    Failure to complete the validation process will result in a suspension of your Netflix membership.

    We take every step needed to automatically screen our users, Unfortunately in this case we were unable to validate your details.

    This process will only take a couple of minutes

    and will allow us to maintain our high standard of account security.

    Netflix Support Team

    This message was mailed automatically by Netflix during routine security checks. We are not completely satisfied with your account information."

  • October 24, 2017 at 11:39 AM by info

    Here is another scam:

    "From: NETFLIX@hold.accounts.com

    Date: October 24, 2017 at 6:46:09 AM MDT

    Subject: Account on hold

    Netflix

    Account on hold

    Hi,

    We were unable to charge your card.

    To resolve the issue update your payment method. Once your payment information has been updated, you can continue enjoying Netflix.

    Update your payment

    You can find information about which payment methods Netflix accepts in our Billing FAQ article. If you're having trouble updating your payment information, you may want to reach out to your card issuer to ensure the card information is up to date, or try an alternate method of payment"

  • September 17, 2017 at 9:06 PM by info

    Here is another scam:

    "From: Netflix <info@mailer.netflix.com>

    Date: September 9, 2017 at 3:02:42 PM PDT

    Subject: Update required – Netflix account on hold

    Netflix

    [!] Your account is on hold.

    Please update your payment details

    Hi,

    We're having some trouble with your current billing information. We'll try again, but in the meantime you may want to update your payment details.

    UPDATE ACCOUNT NOW

    Need help? We’re here if you need it. Visit the Help Center or contact us now.

    –Your friends at Netflix"

  • July 11, 2017 at 10:50 AM by info

    Here is another scam:

    "- Forwarded Message -

    From: NetFlix <info@generative-software.com>

    To: <jrr03@juno.com>

    Subject: Update your payment methode

    Date: Tue, 11 Jul 2017 12:05:56 0100

    Please Update Your Payment Method Now

    Dear Valued Netflix User

    Sorry for the interruption, but we are having trouble authorizing your Payment Method.

    Please visit the account payment page at

    https://www.netflix.com/YourAccountPayment to enter your payment information again or to use a different payment method.

    When you have finished, we will try to verify your account again.

    If it still does not work, you will want to contact your credit card company.

    To protect the informations of our customers, our system has temporarily placed restrictions on your account until your informations has been validated against our system.

    You can validate your informations by either clicking on the link above or below, this will only take a few minutes and your account functions will be fully restored.

    Log In To account

    If you have any questions, we are happy to help. Simply call us at 0800-917812.

    The Netflix Team"

  • April 11, 2017 at 3:23 AM by info

    Here is another scam:

    "From: Netflix netflix-id-105109990066-b011c3e0bc3c2d3ae6187e711f0867c9@ antispam1.visao.psi.br

    Sent: Monday, April 10, 2017 5:38 PM

    To: dustie6669@msn.com

    Subject: Your Netflix membership is on hold!

    Netflix

    Payment details update required.

    Dears Customer,

    We're having some trouble with your current billing information. We'll try again, but in the meantime you may want to update your payment details.

    UPDATE ACCOUNT NOW

    We're here to help if you need it. Visit the Help Center for more info or contact us.

    Your friends at Netflix"

  • April 3, 2017 at 11:04 AM by info

    Here is another scam:

    "From: netflix. mailer190799205294274369bvxh0vu7wot4g2@www.1und1.de

    Date: 3 April 2017 at 13:40:28 IST

    Subject: Netflix : Account Update - Receipt .H483823933601395744003!

    NetFlix

    Hello,

    Sorry for the interruption, but we are having trouble authorising your Credit Card.

    Please visit www.netflix.com/membership15987 to enter your payment information again or to use a different payment method. When you have finished, we will try to verify your account again. If it still does not work, you will want to contact your credit card company. .

    Thanks,

    NETFLIX2017"

  • March 30, 2017 at 1:23 PM by info

    Received via email:

    - Forwarded message -

    From: "Netflix" <info@mailer.netflix.com>

    Date: 30 Mar 2017 06:45

    Subject: Update required – Netflix account on hold

    Netflix

    Your account is on hold.

    Please update your payment details

    Hi,

    We're having some trouble with your current billing information. We'll try again, but in the meantime you may want to update your payment details.

    UPDATE ACCOUNT NOW

    Need help? We’re here if you need it. Visit the Help Centre or contact us now.

    - Your friends at Netflix?"

  • March 29, 2017 at 2:44 PM by info

    Here is another scam:

    From: Netflix support <no-reply@taskwiser.com>

    Subject: Netflix payment method need to be updated

    Date: 29 March 2017 at 17:13:28 BST

    0800 096 6380

  • March 3, 2017 at 9:21 AM by an anonymous user from: New York, United States

    I received another one of these today. So it is making its way around a 2nd time.

  • February 13, 2017 at 5:52 PM by an anonymous user from: Hamilton, Ontario, Canada

    I don't even have a Netflix account, so no way they should have my email address and I received this.

    • February 13, 2017 at 5:57 PM by info

      Remember, the scammers do not know who has a Netflix account or not. They are just randomly sending out the fake email messages to email addresses that they have collected illegally via phishing scams or email address harvesting, hoping the owners of the email accounts have Netflix accounts.

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"Netflix Account on Hold - Update Required" is a Phishing Email