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Beware of My Beauty and Truth at mybeautyandtruth.com

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Beware of My Beauty and Truth at mybeautyandtruth.com

I came across an advertisement on www.mybeautyandtruth.com for a FREE sample of Dermagen iQ (Clinicderma). The advertisement is also on the fake website: www.findbeautyandtruth.com. All I had to pay was £4.95 for postage & handling. When the package arrived it had another product in it which I had never ordered and I noticed on my credit card an additional amount of £3.95 (Skinspa) had been debited without my permission since I never ordered it. Shortly after I ordered the Dermagen iQ sample I had a message from Barclaycard saying that they were checking my account for fraudulent transactions and asking to confirm that 3 recent debits were all mine. Among those debits was the said £4.95, which I told Barclaycard I had agreed to. The £3.95 must have been debited shortly afterward, and since I never agreed to this charge I contacted Barclay Card, told them the story and had my account blocked for this company and the £3.95 reversed.

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I also wrote an email to support@findbeautyandtruth.com telling them exactly what I thought about their dubious practices. (Quote from my email) “I also noticed on the site AFTERWARDS that at its bottom in tiny print under Terms and Conditions you mention “Membership Terms & Conditions”.

When ordering the sample cream I never agreed to any membership program and I, therefore, would like to make it very clear that I herewith cancel any membership that I might have inadvertently entered into and forbid any further charges to my credit card. Furthermore, do not supply any further products to me!” (End of quote).

I also asked them for pre-paid postage if they want the used samples back – which according to the website where I “ordered” the first sample was not required – because I am not prepared to fork out postage to an overseas destination. I do not trust this company and probably never would get a refund.

So far I have only lost the £4.95 for postage and packing and I do not intend to return this product. I held up my end of the bargain by paying £4.95 as requested and as far as I am concerned the product belongs to me since it was an advertised as a FREE SAMPLE.

The other non-requested product they can have back but only if the postage is pre-paid. Any further products they try to charge me for will be rejected and Barclay Card will reject any attempted debits.

I have noticed that other people have lost a lot of money and that is the reason why I am writing about the steps I undertook. By the way, I did not wait 15 days as stipulated in their “Terms & Conditions”, I wrote to them immediately after they charged me for an item I did not request and I cancelled the so-called unwanted “membership” at the same time.

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Comments, Questions and Reviews
(Total: 270)

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The comments or reviews below do not necessarily reflect the views of Online Threat Alerts.

  • Posted: Aug 2, 2018 at 5:44 PM by an anonymous user from or near: Penrith, England, United Kingdom

    Thieving b**tards dragons den should be to be known what's going on!

    delete


    • Posted: Aug 30, 2018 at 7:55 AM by an anonymous user from or near: Plymouth, England, United Kingdom

      they stuck me for £24.95 a month, for 7 months before the payments were stopped. I'm trying to get my bank to refund this money.

      delete


  • Posted: Jul 25, 2018 at 4:03 AM by an anonymous user from or near: Leicester, England, United Kingdom

    I was sent a sample pack for £4-95 post and packing.

    And then had £69-99 and £79-49 taken out of my A/c
    The telephone no doesn't exist !

    delete


  • Posted: Jul 21, 2018 at 2:14 PM by an anonymous user from or near: Rushden, England, United Kingdom

    My bank account has being violated. The account RIGHTERSKIN has taken out £4.95 for a FREE TRIAL of so called wrinkle cream and a further £78.49 with a statement underneath my account saying’Recurring Visa Transaction.

    I am disgusted and enraged by this company’s selling tactics. This product was advertised and approved by the company DRAGONS DEN.

    The so called females, whom cannot BE call ladies were on this programme and sanctioned and given money by THE TEAM OF DRAGONS DEN.

    I feel I have good earned money after bad as the product sold is more than useless.

    I have rang and emailed this company with no response

    SO ALL DECENT LADIES BEWARE.

    delete


  • Posted: Jul 20, 2018 at 7:02 AM by an anonymous user from or near: Edgware, England, United Kingdom

    I've had the same experience. How are they getting away with this scam? My bank have said they will block any future payments but I have lost 78 pounds.

    delete


  • Posted: Jul 15, 2018 at 7:32 AM by an anonymous user from or near: Sheffield, England, United Kingdom

    The same scam from this company and they have now charged my TSB Credit Card for £79 for a product which I have not requested or received but, unlike Barclay Card, TSB will not help me.

    They will not get me the payment back and are siding with Truth and Beauty saying that I took out the subscription so it is all my fault. They have only agreed to stop future payments so I've lost £79.

    I have cancelled my TSB Credit Card as they will not help me get my money back and are, clearly, not interested in preventing further fraud as they told me this morning to sort it out myself with Truth and beauty. Please be careful if you have a TSB Credit Card.

    delete


    • Posted: Jul 16, 2018 at 2:18 PM by an anonymous user from or near: London, England, United Kingdom

      I have experienced the exact same scam as mentioned above using Post Office Credit Card and costing me an extra 78.49 pounds from Skin-Free.com GB for nothing !

      delete


  • Posted: Jul 14, 2018 at 12:23 PM by an anonymous user from or near: Cosham, England, United Kingdom

    I to have been scammed by the same scam. In my last bank statement money had been taken out of my account with under each one (recurring visa transaction)how cheeky is that.

    I went to my bank went into an office and explained to the fraud department. They acted straight away put in place action to protect my account. Please please don,t order from this scam site your money will be stolen.

    delete


  • Posted: Jul 14, 2018 at 10:07 AM by an anonymous user from or near: London, England, United Kingdom

    I too sent off for a 'free sample' of face cream from Beauty and Truth. Unfortunately, I am not as savvy as you and didn't stop my bank account in time. They keep taking money from my account and I can't get them to stop.

    The total they have stolen from me so far is £445.44. I'm not rich and this theft represents a severe reduction to my earnings. I don't know what to do. Please help. I urge anyone thinking of getting involved with this scam company not to. It is blatant theft. Amanda.

    delete


  • Posted: Jul 12, 2018 at 6:20 AM by an anonymous user from or near: London, England, United Kingdom

    Me too; managed to get an answer on the phone - I blasted them - told them I had reported them to Action Fraud as well - stopped my card thankfully

    still waiting for an email which I requested to confirm cancellation of membership and how to return goods - address is Larnaca - I will take it to Cyprus when I go on holiday and stick it through their letterbox there if I hear nothing.

    delete


  • Posted: Jul 6, 2018 at 5:41 PM by an anonymous user from or near: Bexhill-on-Sea, England, United Kingdom

    I too have been caught out by the "free trial" that is actually not a free trial

    I was immediately debited £28.85 for DermageniQ,Expert LiftiQ and lash serum. The invoice with the products gives no clue as to the pricing of each.

    This is blatant, scurrilous marketing to draw you into an automatic delivery programme that will undoubtedly cost hundreds of pounds.

    I want no more to do with this shameless set-up. When I tried to call them they were inexplicably " not answering the phone". I wonder why?

    delete


  • Posted: Jul 5, 2018 at 3:01 AM by an anonymous user from or near: Blackwood, Wales, United Kingdom

    I also got caught on this scam from Find beauty and /truth.com, on Dermagen iQ, I paid the £4.95 postage and also on the site for Expert Lift iQ eye serum.

    On my credit card, I have been worse off than the previous complaint customer. I have been charged for the two items £78.49 and £69.99 respectively, plus £4,95 and £3,95 for postage on these items. I also did not see any small print on sale and conditions. When I telephoned them on this they said that I accepted their conditions and I was over the time of renewal.

    This is an appalling sales pressure. Surely when they state that it is a free sample it is a free sample and not one to be charged afterward. I warn people pf this sales pressure. I'm not saying the items are not good, but I like to try and buy at my leisure and decide afterward if I like the product.

    Not give my details to pay for postage and it is a scam to get a person's particulars and push sales on them. Please beware of these adverts on your phone or computer. I am going to seek advice on this pressure sale from my solicitor

    delete


  • Posted: Jun 29, 2018 at 8:49 AM by an anonymous user from or near: Chelmsford, England, United Kingdom

    I sent for a sample of expert liftiq and dermangeniq which I received I paid the posted and packing on my credit card which I agree to now I have had money taken from my account which I did not agree to. I need to take it further to police

    delete


    • Posted: Jul 4, 2018 at 9:26 AM by an anonymous user from or near: Southampton, England, United Kingdom

      I too have been caught out.I had just over £78 withdrawn from my bank but it's too late to stop the payment and I have lost it.

      I also up till now have received NOTHING for this. I can't seem to get hold of anyone to ask for a refund. So this has been a costly experience !!

      delete


    • Posted: Jul 1, 2018 at 2:40 PM by an anonymous user from or near: Taunton, England, United Kingdom

      I cancelled my 'subscription' by email and any payments requested to my bank will be blocked. And I'm not returning my free sample either.

      delete


  • Posted: Jun 28, 2018 at 5:46 AM by an anonymous user from or near: Southampton, England, United Kingdom

    Same thing happen to us; fraud dept of our bank investigating the matter, also reported the matter to Fraud Squad,

    delete


  • Posted: Jun 27, 2018 at 9:59 AM by an anonymous user from or near: Brighton, England, United Kingdom

    Unfortunately I have also fallen for this scam I suspected something was wrong when I read the terms and conditions which are only visible after they have your card details

    I contacted them the day after I received the products to cancel any future products or payments Just has an e mail to say had to products to warehouse within 14 days to avoid any further charges The e mail did not include the promised code or warehouse address

    I have contacted my bank and cancelled my card I just hope this is enough

    I have not tried the products as based on my own experience and what I have read I am not even sure they are even safe to use

    delete


  • Posted: Jun 25, 2018 at 9:29 AM by an anonymous user from or near: Rotherham, England, United Kingdom

    Why is this scam still going on if it is known about!
    Have instructed my bank not to pay out anything to this company in the future.
    Products do not do what they claim! Stick to cheaper creams for good results!
    Badly let down of Sussex

    delete


  • Posted: Jun 22, 2018 at 6:59 AM by an anonymous user from or near: Harrow, England, United Kingdom

    My wife was caught in the same scam. She thought that she was getting product free of charge and I now find my Credit card has been charged a monthly charge of £78.49 plus another £51:00 to day for product in transit. I have asked mastercard to block these transactions.

    I have also written to the company to cancel any further transaction or membership.

    delete


  • Posted: Jun 21, 2018 at 2:14 PM by an anonymous user from or near: Aberdeen, Scotland, United Kingdom

    This is just a huge scam. They sent me products I didn't ask for and when I went to cancel my membership they have charged me for them.

    They have taken £80' off my credit card. I have had a huge row with them on the phone and demanded they refund my money.

    Not that hopeful it will happen but have cancelled my card to ensure they can't get anymore.

    Do not get involved with them.

    delete


  • Posted: Jun 20, 2018 at 8:11 AM by an anonymous user from or near: Leicester, England, United Kingdom

    it appears this is a well organized scam. I have had the same thing happened to me, my bank are now looking into it; as far as I am aware, no such subscription was agreed by me.

    Can anyone give me the email address of Beauty and Truth for me to cancel this order.

    delete


    • Posted: Jun 21, 2018 at 10:56 AM by an anonymous user from or near: Swansea, Wales, United Kingdom

      I have also been caught, but it was sent to me via an email to participate in a survey for boots, I was given the option of having a number of gifts but went for the face creams, all I had to do was pay postage and packing.

      What I didn't see and I don't think that it was there was that they reckon I had signed up for the full package, cost me £148.48.

      The telephone number of the company is 0845 5281835, when you do a search on the number, if it is a genuine company the details should come up, but they dont. Anyone out there offer any suggestions, Dermarenew and Pillowsoft skin I was billed for.

      delete


    • Posted: Jun 20, 2018 at 8:13 AM by info

      You cannot them to cancel, so cancel your current credit card and get a new one.

      delete


  • Posted: Jun 19, 2018 at 11:05 AM by an anonymous user from or near: Birmingham, England, United Kingdom

    help; I've also had dealings with this so called company . I ordered this free sample for 4.95 inc of p/p yes I received it but they enclosed another item I didn't ordered.

    Also stating in the parcel was 4 items. I never ordered, but only received the two.

    I immediately got on my bank site and found they had taken £11.87. So now have the added stress of cancelling any more attempted debits .

    I also had a call from my bank asking if I was aware of this transaction of 4,95 which I informed them I did.

    Now I wish I had cancelled there and then, the bank obviously knew it was a scam.

    delete


    • Posted: Jun 20, 2018 at 5:52 AM by an anonymous user from or near: Liverpool, England, United Kingdom

      Yes, I have also been scammed by this company not only for post and packaging they also took 79 pounds out of my account I have tried to get this back they keep saying it has been paid into my bank account. I have even sent them proof of that was not true so people beware of this company!£

      delete


  • Posted: Jun 19, 2018 at 8:52 AM by an anonymous user from or near: Heathfield, England, United Kingdom

    Beauty & truth have taken money out of my account without me agreeing to any subscription

    delete


  • Posted: Jun 18, 2018 at 9:04 AM by an anonymous user from or near: Ascot, England, United Kingdom

    It looks like they are the same as Arc Labs Inc.... repeat scam merchants based in Northampton -Victory House
    Northampton Business Park
    400 Pavilion Drive
    Northampton
    NN4 7PA

    delete


  • Posted: Jun 15, 2018 at 5:47 AM by an anonymous user from or near: Ashtead, England, United Kingdom

    Yesterday I reported that I had been scammed by Beauty and Truth. The bank have raised a dispute investigation and blocked any future payments. I emailed the company informing them of the action I have taken and told them I would return the products on receipt of a prepaid label.

    Despite being told not to contact me again I am receiving daily emails - from TaipeI - all worded the same but under different names. I have emailed the BBC to ask if they are aware that the name of Dragons Den is being used to promote these products. I am also reporting the issue with Action Fraud and I am adding this post to encourage others to do the same.

    delete


  • Posted: Jun 14, 2018 at 4:55 AM by an anonymous user from or near: Ashtead, England, United Kingdom

    I have also been scammed by Beauty and Truth. I too could not find a way out of the website without clicking on another product. Unfortunately, I didn't have the sense to leave the website and have now been charged for two items I didn't want at a cost of £19.95 each.

    I have raised a dispute with the bank and will now email Beauty and Truth to cancel my "subscription". I have been made to feel a fool for not seeing the warning signs but now my eyes are wide open.

    delete


  • Posted: Jun 13, 2018 at 1:41 PM by an anonymous user from or near: Nottingham, England, United Kingdom

    I have just agreed to take a "free" trial sample of 2 products and agreed to pay postage to receive them.

    I have just received 4 emails confirming that I am in a membership scheme and that I will be charged for the products in full plus every 30 days I will be charged £29.99 for products I do not want.

    This is all today 13/6/80 so these people are still scamming us. I am at a loss as to how this has happened to me and am going to take steps to stop this.

    Anyone else out there been scammed and how can we publicise this nationwide to prevent others being deceived in this way?

    delete


  • Posted: Jun 13, 2018 at 12:14 PM by an anonymous user from or near: Ascot, England, United Kingdom

    I did attempt to cancel the samples I ordered thinking I was ordering samples, but they said it was too late to cancel and I needed an RMA to ship it back. They only provide a PO Box to return the product which isn't accepted on the courier site they use. When I rang them they said they could only provide a PO box number. Why are they allowed to keep scamming customers?

    delete


  • Posted: Jun 13, 2018 at 12:04 PM by an anonymous user from or near: Dunbar, Scotland, United Kingdom

    I fell for this scam a week ago. I realized something was wrong when I couldn't find my way out of the website without apparently ordering more goods, - the first was a free sample with only p&p of £4.95 to pay. I contacted my bank immediately and was just in time to stop five more payments being taken.

    The bank blocked my card and I now have a replacement, along with the bank's assurance that no further payments can be taken. I shall email this company to cancel any inadvertent on going order and certainly will not be giving them another penny. I ended up paying less than £10, which is so lucky compared to some - and I have the product.

    delete


  • Posted: Jun 12, 2018 at 12:13 PM by an anonymous user from or near: Nottingham, England, United Kingdom

    They took over a hundred pounds from my account for two products. I only wanted the samples. Fraud dept looked into the matter and Nationwide refunded my money. I want nothing to do with them.

    delete


    • Posted: Jun 20, 2018 at 8:19 AM by an anonymous user from or near: Leicester, England, United Kingdom

      exactly the same happened to me,I am at a loss at what action I should take. I've notified my bank but still waiting for a reply.

      delete


  • Posted: Jun 11, 2018 at 12:44 PM by an anonymous user from or near: Liverpool, England, United Kingdom

    I have been taken in by this scam and will be doing exactly as you have done. Feel a bit of a fool.

    delete


  • Posted: Jun 9, 2018 at 1:20 AM by an anonymous user from or near: Derby, England, United Kingdom

    I have been had by this scam they sent me a bill with 4 items on no price and only 2 things have arrived,will cancel my card.

    delete


    • Posted: Jun 11, 2018 at 11:00 AM by an anonymous user from or near: Worcester, England, United Kingdom

      Agree, a total scam and impossible to deal with them.

      delete


    • Posted: Jun 11, 2018 at 7:22 AM by an anonymous user from or near: Hornchurch, England, United Kingdom

      I too am involved in this scam. Two items arrived today. I rang up the phone line and spoke to woman who was determined to read her script!

      I told her l wanted to receive no more items as l could not afford the cost. I have until 1st July to ring again.

      delete


      • Posted: Jun 14, 2018 at 4:38 AM by an anonymous user from or near: Ashtead, England, United Kingdom

        I too have been scammed by them. Please do not wait, cancel TODAY.

        delete


  • Posted: Jun 7, 2018 at 7:08 AM by an anonymous user from or near: Birmingham, England, United Kingdom

    Unfortunately, I also have been scammed by beauty and truth, I put in my details to buy the £4.99 cream, then as I went to pay it kept comming up with other offers that didn't give me a option to say no, in the end I just closed it down without confirming purchase, as I was getting nervous to what a was getting myself into.

    I did not agree to any finale purchase,I did not complete payment! however they sent me two products, with 4 products listed on a invoice, no amounts next to them, how do I explain to my very caustiouse parntner that I may have unwittingly purchased a item I didn't want and I had no idea how much they was charging me for it, so far I have come across Three payments to skin so fresh, unwrinkle skin, and younger face .com as a result of enquiring about the cream.

    I emailed and phoned (no. not recognised to cancel anything they had done, with no response, now i've cancelled my bank card to prevent them taking anymore money.

    delete


  • Posted: Jun 6, 2018 at 9:54 AM by an anonymous user from or near: Bridgend, Wales, United Kingdom

    I instantly didn’t ask for anything other than a free sample of beauty &truth anti aging cream. However, today l received 2nd pot of cream which I do not want. please remove me from monthly payments. l will refuse to pay for them.

    I will get in touch with my credit card company and advise them not to take any money for this firm . Please stop any more and save me a lot of hassle thanks

    delete


  • Posted: Jun 1, 2018 at 4:07 PM by an anonymous user from or near: Whitstable, England, United Kingdom

    Furious, I fell for the SCAM of Beauty and Truth, also known as Pillowsoftskin and Freshface.

    It was only when a small package arrived today that I had not ordered, that after some help from my Credit Card company, that I had been taken for a FOOL, for the sum of £234.87.

    They have now blocked them from my account, and have put in place a claim for this money.

    I have emailed support@findbeautyandtruth.com, and have now received their email that confirms the cancellation of my Expert Lift iQ and Dermagen iQ refill subscriptions.

    delete


  • Posted: May 30, 2018 at 4:55 AM by an anonymous user from or near: Sheffield, England, United Kingdom

    I am absolutely furious that I fell for the SCAM of Beauty and Truth. This "umbrella" Company has duped me out of £132.46 in less than a month using different names, surely this is illegal.

    My bank has now involved their fraud team to investigate this Company and try to get my money back.

    delete


  • Posted: May 29, 2018 at 2:43 PM by an anonymous user from or near: Wellingborough, England, United Kingdom

    This Company should be banned in the UK, They are a complete scam and like a fool, I fell for it after taking a TESCO survey. They are obtaining money by deception and should be prosecuted for it. MM

    delete


    • Posted: May 30, 2018 at 5:05 AM by an anonymous user from or near: Bishops Stortford, England, United Kingdom

      I have done the same survey for Tesco and made the same foolish error, this scam has taken £4.99 for postage and £29.99 for something else that I have no Idea what it is. I am trying to rectify this with my bank who are being quit helpful.

      delete


  • Posted: May 18, 2018 at 6:14 PM by info

    Received via email:

    "Please see below stupid scam I have fallen for. I was offered an award for doing a Boots survey and this is the result. IAs you can see I am trying to stop ‘reward’ being sent.

    No obvious T&Cs on the survey site. I have alerted my bank but what else can I do and how do you stop others being caught. I am an absolute fool, I know but I have been truly hoodwinked as I have done other surveys for Boots. Advice welcome. Elizabeth Louch

    PLEASE CANCEL THIS ‘ORDER’ WITH IMMEDIATE EFFECT. I DO NOT WISH TO TRIAL OR CONTINUE TO USE YOUR PRODUCT. DO NOT SHIP THE ‘REWARD’

    IF NECESSARY SEND AN RMA, Return Merchandise Authorisation.

    Mrs Louch

    Beauty and Truth

    ORDER CONFIRMATION

    Hello Lizzie,

    Thank you for placing your order with Beauty & Truth! We hope you'll love our skin care products as much as our products love your skin.

    If at any time you have questions about your order, we're always here to help, 24/7?. Call us at 44-845-528-1257, or email us at support@findbeautyandtruth.com.

    SHIPPING INFORMATION
    Your order will ship to:
    Lizzie Louch
    8 Brimstone Road
    Ipswich,
    IP8 3QY

    Once your order has shipped, you will be notified with a shipping confirmation email, which will contain your order's tracking number.

    BILLING AND MEMBERSHIP DETAILS

    If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery Program. At the end of your 15-day trial period your Visa ending 7683 will be charged the value of your trial order. Every 30 days thereafter, you'll be sent a refill order using your Visa on file. We offer a 30-day guarantee. Should you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handling. Return shipping is the responsibility of the customer.

    THANK YOU FOR YOUR ORDER
    Customer service: 44-845-528-1257
    Open 24 hours a day,
    7 days a week
    Email: support@findbeautyandtruth.com
    www.mybeautyandtruth.com

    Get Outlook for iOS"

    delete


  • Posted: May 17, 2018 at 4:51 AM by an anonymous user from or near: Bracknell, England, United Kingdom

    I have just received my so called free sample from beauty and truth and after reading the comments from other customers and reading the comments from them on the “go ahead try me” piece of paper enclosed with the free sample I got suspicious as they stated if you did not want to continue to send the unopened full sized product back.

    How is one supposed to find out if the product works if you only have two little sachets to try.

    Can you please tell me my best option to cancel this “so called” membership. Shall I contact my Barclay,card?

    delete


    • Posted: May 17, 2018 at 5:40 AM by info

      Yes, contact your bank for help. You may need to cancel your card and get a new one to prevent them from continuously charging you.

      delete


  • Posted: May 12, 2018 at 4:36 AM by an anonymous user from or near: Falmouth, England, United Kingdom

    Hi, I too have just been scammed and for £49. Un-ordered goods sent after giving credit card number for £4.95 for the trial pot of creme. Obviously not going to get it back. Phone conversation would not cancel membership until date of renewal if I phoned them then. Don't go near this company.

    delete


    • Posted: May 16, 2018 at 9:02 AM by an anonymous user from or near: Southend-on-Sea, England, United Kingdom

      I have just received my free samples, noticed small print said in 15 days I would be debited £78 for each item, I immediately rang and cancelled and said it was a free trial, they said the products are not free just the 15 days trial to use them. I had to really force them to shut down account as they said to wait 15 days.

      I don't think so, they could have then claimed all that money, the samples are full size and they say they want them back. I said they are here for your collection. barclaycard have also said no other payments will be paid to them. I'll send them back with a free post address.

      delete


  • Posted: May 10, 2018 at 9:25 AM by an anonymous user from or near: Stanford, England, United Kingdom

    I had exactly the same thing happen to me sent for the free sample. post & package when it arrived the fee sample was a tiny sachet & like the above person there were 3 other things in there I didn't order & they had taken.

    Over £30 from my credit card , I emailed them saying I wanted my money refunded & I hadn't touched the stuff where to I sent the goods back to, twice I tried to get an answer from them.

    delete


  • Posted: May 6, 2018 at 9:40 AM by an anonymous user from or near: Bridgwater, England, United Kingdom

    I like others ordered the Truth & Beauty Dermagen QI free sample cream on offer in THE DAILY MAIL just to pay £4-95 postage and was unaware of their conditions written in tiny print, by ordering you agree to a condition that you will receive the cream once a month at a cost of £69-00 on the l5th of each month.

    The free sample arrived, the package also included Eye Serum which I did not order. I received my bank statement which showed the £4-95 taken, also £3-95 from Betterskin and £2-97 from Freshface neither from which I had ordered from. I phoned my bank to be informed theses are all the same company and I was lucky to have spotted this scam quickly as it has gone on and on for some people.

    I phoned Trading Standards who will look into it. I will make sure to cancel "the subscription" that I did not agree to. I cancelled my credit card so they cannot take any more from it.

    delete


  • Posted: May 2, 2018 at 10:44 AM by an anonymous user from or near: London, England, United Kingdom

    I ordered the free sample for 4.95 and then saw they had charged me postage. I received the parcel today with something I did not order. I will ring my bank tomorrow to make sure they don't charge me for it or anything else.

    delete


    • Posted: May 2, 2018 at 3:12 PM by an anonymous user from or near: Norwich, England, United Kingdom

      Same here, do not buy anything from them as you will have to pay a "monthly subscription" of around £80 a month!

      delete


  • Posted: May 1, 2018 at 10:50 AM by an anonymous user from or near: Swindon, England, United Kingdom

    I have just phoned this company and asked them to take my details off their database, however, they now say I have to send back the product. I said I would do this but I would not be responsible for the postage to send it back, as it was free sample! I have informed them I will not pay to post this product back.
    Don't have anything to do with this company.

    delete


  • Posted: May 1, 2018 at 10:21 AM by an anonymous user from or near: Fareham, England, United Kingdom

    Luckily my bank phoned me to say they had blocked any effort on the scammers part to take finances out of my account.

    Up until then I was completely oblivious to any problem. The company are hassling me now with emails. Will play along for a few days until I block them.

    Wicked people....But all credit to my Santander bank. They were amazingly 'on the ball'.

    delete


  • Posted: Apr 16, 2018 at 5:42 AM by an anonymous user from or near: London, England, United Kingdom

    I also have had money taken out of my account for things I did not order. I have just received my bank statement and noticed a debit for £78.49 & one for£69.99 this free sample is a con one comes underagelessprod the other is rewindskincare, the other renewal beauty the last two. Amounts of money was taken without my permission

    delete


    • Posted: May 7, 2018 at 10:18 AM by an anonymous user from or near: Wymondham, England, United Kingdom

      I am also a victim and asked for a return address of course it is Cyprus so no guarantee of return and they are still saying my return never arrived. How can we stop these thieves?

      delete


    • Posted: Apr 26, 2018 at 3:26 AM by an anonymous user from or near: Glasgow, Scotland, United Kingdom

      Exactly the same thing happened to me. I had £78.49 & £69.99 taken from my account without my permission .I had not placed an order. No products were received after the initial so called free sample.

      delete


  • Posted: Apr 16, 2018 at 12:00 AM by an anonymous user from or near: Harlow, England, United Kingdom

    I have also been duped by beauty and truth although to say truth is ironic.

    Unfortunately, I was more trusting never dreaming I was being cheated by these lowlifes I never checked my bank statement, the order was placed in February and I did not check my statement til about 8 days ago when I was emailed packages where on there way. Which I refused to accept from the carrier when I checked my bank statement they had taken a total of including the £4.95 postage ( I see a pound up to what it was ) they took £263.97 I was devastated they refunded me £64.76 leaving £194.26 that they have still not returned to me. I have sent numerous emails they never answer the question I put forward like why did you take £129.51 in March and never sent any products or emailed there was going to be any.which there wasn't. I did not take delivery of the last two packages sent proof that I had not accepted them but all the emails say from them is they have not received them back and basically that's what is holding up my money...

    My question is, is there anyone that could shut their website down that I can contact. So others do not get caught up in this horrific scam because seeing it seems this has been happening since at least 2016 it's about time it stopped.

    I'm 82 and that's my defense for not having my wits about me ..I pray not too many more people get caught up in this.
    Thank you for giving me the chance to air my views

    delete


    • Posted: May 7, 2018 at 10:22 AM by an anonymous user from or near: Wymondham, England, United Kingdom

      I am also a victim of these people and pleaded with them to have some compassion as I have just lost my brother in law.

      Reading your post makes me very sad to hear you were so badly threaten. I lost approx £68. How do we stop them? Surely someone knows how?!

      delete


  • Posted: Apr 12, 2018 at 12:33 PM by an anonymous user from or near: Grimsby, England, United Kingdom

    I have had very similar issues with Clinic Derma and another firm called Fresh Face. They took the initial postage and then charged me for the free samples about a month later. Since February there have been seven payments taken from my credit card at irregular intervals and I have just received another two products that I did not order and do not want. I have contacted my credit card company and await with baited breathe - the total is over £200.

    delete


  • Posted: Apr 7, 2018 at 11:58 AM by an anonymous user from or near: Edgware, England, United Kingdom

    I agree with all that has been said above. I only wish I had read it earlier.I had a very long call to the firm(will also have cost me a lot!) and got absolutely nowhere.
    I have also asked the bank to block my payment as it was never agreed to.
    Hope to see this resolved soon

    delete


  • Posted: Apr 7, 2018 at 11:36 AM by an anonymous user from or near: Sheffield, England, United Kingdom

    We had the same experience. My credit card fraud department alerted me to these people.
    The following month they used a different company name to deduct more money so I am now in the process of reversing that. Then I will have to cancel my credit card to prevent further charges.

    delete


  • Posted: Apr 5, 2018 at 12:28 PM by an anonymous user from or near: Belfast, Northern Ireland, United Kingdom

    Yesterday, I unfortunately stupidly requested 'free trial' of Dermagen IQ only expecting to pay £4.95 postage - only to receive an email stating I had ordered two items -I definitely did not! So now charge for postage is £8.90. I immediately phoned customer services (in the USA) and was told they could not cancel the order but would offer me discount- I continued to state as my order was not dispatched yet, she could not explain why she could not cancel the order - obviously reading from a script continued to repeat the same sales pattern over and over - infuriating !

    I then became very stern mentioning trading standards,false and misleading advertising and she cancelled 'my subscription' of £88.00 per month which I never agreed to in the first place - I have contacted my bank to stop any further payments(this site only accepted a debit card - that should have been a red flag) as this company cannot be trusted. My delivery arrived today and guess what although delivered from London the return address is in Cyprus. I will be visiting the post office tomorrow. I've posted on Twitter to warn people and on here hopefully to prevent anyone else getting scammed! Very unhappy shopper!
    Post by a very disgruntled shopper.

    delete


  • Posted: Apr 4, 2018 at 6:57 AM by an anonymous user from or near: London, England, United Kingdom

    I also fell for this "free trial". When it arrived there was some very small print on the despatch saying that I would be charged after 15 days £74.89 unless I cancelled within that time. I rang inside the time to cancel only to find that they said they had already charged me and would "as a goodwill gesture" refund 50% until the products were returned. Since there is no address anywhere on their correspondence I was informed they were in California! I asked for a free return label and was told this was not possible.

    I told my credit card company and so far they have not charged. I was promised an email with full return details, but so far that has not arrived. I do not intend to return the products unless they prepay. It seems the only "free samples" were two sachets.
    Amazon no longer stock it.

    delete


  • Posted: Mar 30, 2018 at 6:30 AM by an anonymous user from or near: Wigan, England, United Kingdom

    I also was scammed by this company only sending for a free sample of dermogen IQ £4 95 and received other items in the package and was charged for each item to be posted to me but they were all in the same package speaking to the fraud team at the bank and put a block on any other payment that may be taken out.

    I rang the phone number on the in UK 08455281257 and spoke to a foreign person and told her I had received items that I had not ordered and were charged postage for all she kept sYing was sorry. She must have said it about 50 times she said that I had subscribed with them and the free products were only free then.

    and that if I had put a block on any other payment then I had got to return the free products explaining that a free gift meant it was free and I had not signed up for any subscription and if she wanted the products back then she would have to send me a prepaid envelope as I was not paying to send them back so beware of any free products because they are. NOT FREE

    delete


  • Posted: Mar 29, 2018 at 7:57 AM by an anonymous user from or near: Brentford, England, United Kingdom

    Just been scamed by this company as well (beauty and truth skincare) saw the free trial, the company then asked for postage of £4.95, the product arrived the very next day, the same day as the debit for the postage was another debit for £2.97 from a company called most beautiful, the company who charged the £4.95 delivery was called Pillowsoftskin.

    Two weeks after my account was debited for £79.95 as my first payment of my subscription, Ah, what subscription, yes in the very small print it explained that you are signing up to a monthly subscription.

    I contacted my bank who have told me that I need to send them a copy of the advertisement, to see if it tells me I am signing up to a subscription so I guess that's that, £88.00 pounds down the drain.

    the bank has said that companys like this use several different names, so that although they have blocked pillowsoft skin and most beautiful they may still take additional payments using an alternative name.

    this dissgusts me, my bank balance is now £5.27 and its easter half term so the day out that I promised my two children has had to be cancelled,

    THANKS VERY MUCH BEAUTY AND TRUTH HOW IRONIC YOUR COMPANY NAME IS.

    Steve.

    delete


  • Posted: Mar 28, 2018 at 11:55 AM by an anonymous user from or near: London, England, United Kingdom

    I also fell for this.

    My bank (NatWest) phoned me and warned me about the company, thank Goodness. They told me to cancel my card, which I have done. Dread to think how much this company would have taken before I noticed if I hadn't been warned.

    Well done NatWest!

    delete


  • Posted: Mar 28, 2018 at 11:23 AM by an anonymous user from or near: Edgware, England, United Kingdom

    I was on my Kindle when this "advert" came up. It also said, "free samples" with no mention of joining anything. As far as I was concerned, I hadn't completed the so-called purchase because I closed it down before finishing. I also did not get an e-mail from them and am not sure how they got my address because I hadn't given it.

    I had a phone call from the 'Fraud squad' only a few minutes afterwards. I quickly got it touch with the card that I had used and cancelled the card. Today I received two tiny sachets, which I presume is the free samples, also a small jar, which I will not use. I will not be paying to send it back either. The fraud people said that it wasn't an actual 'scam' because it was not illegal!!

    delete


  • Posted: Mar 25, 2018 at 11:08 AM by an anonymous user from or near: Irlam, England, United Kingdom

    I have had similar problems to the above. Also, after ordering *Free Trial Dermagen IQ, another email charging me for protect package at £2.95 which I had not ordered, so cancelled. This still came up as payable.

    I also cancelled my *Free Trial in plenty of time to prevent roll over direct debit charge.

    The actual product, if I were to continue receiving it, is £69-87. They are only offering 50% refund. This is even though I only bought the *Free Trial sample at £4-95.

    The reason I have asterisked Free Trial is that on the phone they very quickly corrected me when I referred to it as a Free Sample.

    I have contacted my bank and initiated proceedings.

    C
    Dorset

    delete


  • Posted: Mar 22, 2018 at 5:27 AM by an anonymous user from or near: Irlam, England, United Kingdom

    I responded to an email which purported to come from Tesco Support, answered a survey and was offered a FREE gift.

    I chose the skin cream for which I had to pay £4.95. When it came to check out another £3.95 had been added.

    I have cancelled my credit card and hope I have been in time to prevent more charges. I will be cancelling my 'membership'.

    delete


  • Posted: Mar 21, 2018 at 7:01 AM by an anonymous user from or near: London, England, United Kingdom

    Same here only the b**tards took £78.49 from my account; I will find them!

    delete


    • Posted: Mar 28, 2018 at 3:36 PM by an anonymous user from or near: Brighton, England, United Kingdom

      you wont find them, I have been chasing them for over a year, £380 out of pocket, they are scum low LIFE dregs from the sewers, AMAZON YOU SHOULD BE REPORTED FOR ALLOWING THEM ONTO YOUR SITE

      delete


  • Posted: Mar 21, 2018 at 5:37 AM by an anonymous user from or near: Manchester, England, United Kingdom

    I have been charged £69 for cream that I did not order and have not received. Your 'free' sample arrived for over £4 and the use of the cream has produced no results. I want to cancel and I want my £69 back. Moreover I will cancel any transactions from you with my bank.
    Please send my money back and I hope that you will honour my request.

    delete


  • Posted: Mar 21, 2018 at 5:02 AM by an anonymous user from or near: London, England, United Kingdom

    I have also been scammed by this company. I sent off for the trial jar of dermagen IQ thinking I was getting it free. I found out through an email telling me I had signed up for a monthly subscription and products that would be £60 per month.

    I phoned them not realizing I was talking to someone from Cyprus and explained I did not want the monthly subscription. She told me I would have to pay for the cream of £39 and then she would cancel the subscription.I phoned my bank straight away to put a block on my card to make sure no money went out to this company.

    Thank goodness I check my emails every day or I wouldn't have known anything about it until the following month when money would have gone out.
    Warning, stay clear from this company. Make sure you read terms and conditions then you won't make the same mistake I made.

    delete


  • Posted: Mar 15, 2018 at 12:52 PM by an anonymous user from or near: Belfast, Northern Ireland, United Kingdom

    I fell for this scam "hook line and sinker". After the £4.95 package & posting, and the £3.95 additional charge, I received a package of Dermagen iQ/PassItOn and was charged £78.49 in November. A further £69.99 was charged for "Expert Lift iQ/ClinicalFacial on 27 November, which DID NOT ARRIVE! Then, on 27 December I was charged £78.49 for Dermagen iQ and £69.99 for Expert Lift iQ - NEITHER OF WHICH ARRIVED!

    A further package of Dermagen iQ was sent on 22 January and I was charged a further £78.49. I returned this on 21 February and postage cost £8.70 to Cyprus. Refunds of £39.34 for Dermagen iQ and £34.99 for Facial Lift iQ were made on 19 and 20 February. THEREFORE, A TOTAL OF £310.72 HAS BEEN SPENT ON ONE (1) JAR OF Dermagen iQ!

    Repeated e-mails and subsequent phone calls (to the Caribbean on a UK phone number?) have elicited totally unacceptable responses,e.g. requesting "Return Tracking Numbers" for packages which have not been received, and therefore impossible to do! This comp[any does not appear to have a UK address or operation, so who can I complain to about my losses. As a pensioner, I can hardly afford this sort of money!

    delete


    • Posted: Mar 20, 2018 at 2:27 AM by an anonymous user from or near: Southampton, England, United Kingdom

      I had the same happen to me. The same amounts as you £69 and £74 plus 3 original £3 95 ×3.

      I had quickly got off the site as it kept adding products I didn't want. Phoned Barclays arduous. They said A NEW CARD WON'T STOP IT SO YOU NEED TO TEMPORARILY CLOSE AND BLOCK ACCOUNT The Beauty and Truth (That's a joke!) said that they would refund half of the money of my subscription! I only ever received 1 tiny sample Beware!

      delete


  • Posted: Mar 14, 2018 at 6:26 AM by an anonymous user from or near: Norwich, England, United Kingdom

    I unfortunately fell for this scam and it says payment on delivery has anyone else done this, I have contacted them but either the email is a false one or it is not delivered, what should I do?

    delete


    • Posted: Mar 14, 2018 at 7:36 AM by info

      Have you already made payment and what payment method did you use?

      delete


  • Posted: Mar 12, 2018 at 5:15 PM by an anonymous user from or near: Mechelen, Flanders, Belgium

    Hi,

    The same overcame me...thought it would never happen to me and here I am.

    I've ordered the samples at a ridiculous small amount and when I got a mail announcing a new delivery I checked my account and noticed they debited 2 times already for about 250€ while I didn't order anything.

    I immediately blocked my credit card and I'm going to take action on this.

    Is there anybody of you succeeded in getting there money back?

    I called the support service but as expected, no answer.

    Eva D - Belgium

    delete


  • Posted: Mar 12, 2018 at 1:39 AM by an anonymous user from or near: Callian, Provence-Alpes-Côte dAzur, France

    Hello,

    I have obviously been caught by this scam. I did as the previous sucker did but have had more debit on my card. and received unwanted deliveries . I have told them twice I am not interested but nor response from them. I will contact my bank and hope many people see this company as operating illegally.

    Steven . Callian France.

    delete


    • Posted: Mar 16, 2018 at 9:53 AM by an anonymous user from or near: Middlesbrough, England, United Kingdom

      I was caught out by the same company(if one exists)and paid the £4.95 delivery charge as the product was free. They then, I may add without my knowledge and consent took further amounts from my bank. I have been in touch with my bank who are doing their best to try and obtain a refund. Hope I am lucky. Jo Sells England

      delete


  • Posted: Mar 11, 2018 at 6:09 PM by an anonymous user from or near: Manchester, England, United Kingdom

    I have also been caught out like the user above. I feel so stupid. I'll be contacting my bank asap but now worrying about them having all my Personal information

    delete


  • Posted: Mar 10, 2018 at 3:35 PM by an anonymous user from or near: Bridgwater, England, United Kingdom

    HI ive also had the same thing and had sent for free trial product derma q product as it was said to be on dragons den , and a free trial , all you paid was shipping £4.95. I then had £3.95 taken from my account for?

    Turned out to be the eye cream , then I had £69.87 taken from my account. I have tried to contact their website , its all a scam , I have been in contact with my bank and fortunately have a solicitor too , these people are scammers, how many people are going to get caught out

    delete


  • Posted: Mar 10, 2018 at 8:41 AM by an anonymous user from or near: Inverness, Scotland, United Kingdom

    yes I too sent for free sample only had to pay postage, but also got another item in box. I got my bank statement today and found they have taken out 69.87 which I didnt agree to anything else. just a con

    delete


  • Posted: Mar 9, 2018 at 6:02 AM by an anonymous user from or near: Derby, England, United Kingdom

    I've tried for several months to try and stop these so called beauty products being sent unsolicited to me! I'm an 80 year old man!! a bit to late in life to worry about looks. but they still keep sending products to my home address.

    I've never asked or ordered them. Tried the trading standereds office but as its overseas, they say just cancel at your bank in person. After a break of 1month they have started again. I'm off to the bank again on Monday AM.

    Bob in Derby.

    delete


  • Posted: Mar 7, 2018 at 6:47 AM by an anonymous user from or near: Manchester, England, United Kingdom

    I also responded to truth and beauty and ordered the free samples. I was charged £ 8.90 for postage. This was taken from my bank account immediately.

    When the ‘samples’ arrived I was also astonished to find that I had been enrolled in their membership program and my package also contained two full sized products.

    I emailed immediately to stop this membership and having found out the cost of these products told them that I couldn’t afford them. They were priced in $ at 59.64 expert lift iQ and 69.87 for Dermagen iQ and had been posted from Larnica in Cyprus.

    I couldn’t wait to send these items back and paid out £ 4. 10 to return them via standard mail.

    I’m feeling very stupid for responding to this advertisement and giving my card details to this company, although they have assured me that my membership has been cancelled.

    I wait to find out whether the postage costs will be refundable but if they are I shall be surprised.

    So far it has been a very expensive exercise for two small sachets of their products.

    delete


  • Posted: Mar 4, 2018 at 6:13 AM by an anonymous user from or near: Dersingham, England, United Kingdom

    I ordered samples from Beauty and Truth should have been £4.95. The Company sent me two samples of the cream a pot of the cream and some eyeliner which I did not order.

    I checked my Credit Card and found that in total they charged £129.32. I phone them up and was promised that all my money would be returned immediately. This was on 1st March 2018. I got 9 emails from them with varying amounts of money being offered i.e. around £23 - £34 but I demanded the whole amount of £129.32. I did not receive an email confirming that a) they had cancelled "my account" and that they would repay the money they took without my authority.

    Also, the Payment was under a Recurrent payment. I rang my bank and they have put a block on any further payments The £129.32 they owe me was for a pot of Cream costing £59 something and an eyeline costing £69 something - however these amounwere taken by two companies one called Fresh Face and the other was "Care Derm Skin".

    I have never sent for anything like this but the firm were using Meghan Merkel and the Duchess of Cambridge as users of the cream. I am now going to have to pursue them via the Consumers Act and Fraud Office in order to hopefully get my money back. I have sent them very strong emails but these have been ignored.

    delete


    • Posted: Mar 20, 2018 at 2:34 AM by an anonymous user from or near: Southampton, England, United Kingdom

      I did get e mails they said they would refund half of my 'subscription'. I never agreed to anything like that. Just thought that I would try their products and buy more if I liked it. But have had £160 taken from my account.

      See previous message about the bank. They can still get into your new card so block the credit card account All the best, Lynn.

      delete


  • Posted: Mar 3, 2018 at 6:32 AM by an anonymous user from or near: Ellesmere Port, England, United Kingdom

    Thank you for all your comments, the very same thing has happened to me today. I cannot believe the Dragons Den have sponsored this company

    delete


  • Posted: Feb 25, 2018 at 4:58 AM by an anonymous user from or near: Manchester, England, United Kingdom

    I was also scammed but I was also told by the bank to cancel my card because what they do now is to pass your details on to their so called "sister" company and they in turn will take money from you and charge you for something that you did not agree to with another company name so if you block that one too they will just pass it on again

    delete


  • Posted: Feb 23, 2018 at 12:30 PM by an anonymous user from or near: Wellington, England, United Kingdom

    This a scam. I have had several amounts taken from my account. All unsolicited. R A. Dorset.

    delete


  • Posted: Feb 23, 2018 at 4:42 AM by an anonymous user from or near: Thirsk, England, United Kingdom

    Usual frustrations regarding this scam. I am reluctant to send back the products as I cannot get the ?RMA number following 3 telephone calls. Has anyone had any comeback for not returning the goods?

    delete


    • Posted: Feb 23, 2018 at 12:31 PM by an anonymous user from or near: Wellington, England, United Kingdom

      I was scammed as the writer above and was also sent a product I had not ordered under the guise of a free sample.

      I used the product, found it useless, and found I have had several amounts taken from my account. Be aware of these people. This is a scam.

      delete


  • Posted: Feb 22, 2018 at 6:13 AM by an anonymous user from or near: Birmingham, England, United Kingdom

    Yes, I also fell for this also, the eye cream which I did not order, made my her sensitive, how can I stop them from getting monies from my bank?

    delete


    • Posted: Feb 22, 2018 at 6:38 AM by info

      Contact your bank for help.

      delete


  • Posted: Feb 16, 2018 at 7:51 AM by an anonymous user from or near: Barnet, England, United Kingdom

    yes, I fell for it and didn't look at my bank account. I was also sent a second unwanted sample and was then charged 2 subscriptions of £88 pounds for three months without me realising.

    It was fool of me for not checking my statements.

    delete


    • Posted: Feb 17, 2018 at 8:05 AM by an anonymous user from or near: Huddersfield, England, United Kingdom

      I cant believe I also could be so stupid, all that cr@p about Dragons Den, I foolishly ordered 2 FREE samples, they haven't posted the stuff out yet, I have asked them not too, I can only wait until they take the postage and then get them blocked, I cant afford that sort of money coming out of my account.

      just hope I can sort it out, and If I see their ad on Facebook again I will report it.

      delete


  • Posted: Feb 14, 2018 at 2:08 PM by an anonymous user from or near: Ulverston, England, United Kingdom

    I can't believe I fell for this scam as well. The link came through on my messenger posts ( linking Prince Williams wife to this company!) between messages from my accepted contacts. I clicked out of interest as I have my daughters wedding coming up so was interested in the offer of a free sample of Dermagen IQ, which I hadn't heard of but promised wonders so thought it might be good to try a sample, but had to pay £4.95 shipping costs. I also had various other product sample offers thrust at me before I could get to the check out to pay the shipping fee from America?

    When it arrived, there was a full-sized pack of the Dermagen IQ (not ordered) and postage stamp sized samples of the cream and another product that I hadn't realized I'd expressed an interest in. I looked at the info leaflet and order email which claimed I'd signed up for a membership and would be billed on my card details given after 15 days from order ( not product receipt) for the full-sized item that I had not requested - NOT on receipt or confirmation that I wanted to get regular supplies delivered/charged for!

    Nowhere in either email correspondence OR within the package leaflets was any detail of the cost of products, therefore no indication of how much they would withdraw from your bank account. I found their site online and Dermagen IQ, 30ml is advertised st £88!!! Rang Beauty and Truth ( on bank statement Skinsofresh08455281840GB for shipping cost) to stop membership, return goods (had to pay return postage) and complain also rang my bank to put a stop on future withdrawals. I was told by bank that as I'd given my card details the could not stop future requests/withdrawals?

    2 further payments have been requested(under a different name) but not yet released which the bank can't stop! Even though I've cancelled the debit card used to pay the initial postage/shipping fee. Next step Trading Standards n battle with them to get my money back. DO NOT FALL FOR THIS SCAM!

    delete


    • Posted: Feb 15, 2018 at 6:47 PM by an anonymous user from or near: Maida Vale, England, United Kingdom

      I fell for this too iv; come home from work, thought I was receiving samples, couldn't believe how big the items were id; only ordered one, item don't now why they sent the other item I've canceled straight away.

      now I'm responsible to pay for them to go back, I'm waiting for an email for the address don't see why I have to pay as it cost me 10 pound, and I've ended up with nothing

      delete


  • Posted: Feb 7, 2018 at 3:54 AM by an anonymous user from or near: London, England, United Kingdom

    I also fell for the same deal and had a shock when I read what was inside package. I also paid extra for covering delivery. It didn't come the day expected and then I find out the trial starts before its shipped.

    I had to pay extra for the second item, so it most definitely wasn't free. It was special offer. I was given impression I had to order it, then everytime I tried to complete transaction it went onto another product. I had to specify that I did not want all the products. I never get anything for myself and considering where I clicked into this, I'm shocked.

    delete


    • Posted: Feb 9, 2018 at 4:15 AM by an anonymous user from or near: Bournemouth, England, United Kingdom

      So did I how do I get out of it?

      delete


  • Posted: Feb 6, 2018 at 9:06 AM by an anonymous user from or near: London, England, United Kingdom

    A warning for everyone, like the people before me, I signed up for the free trial of Dermagen iQ cream and all through the process just stated £4.95 p&p to be paid until I had put my card details in!

    Then once complete on the last page once payment confirmed read the VERY small print at the bottom that I had been automatically been signed up for refills every 30 days at £52.55 a month would be taken from my card.As soon as I received my cream I went straight onto the e-mail page to unsubscribe.

    My only 2 options were to get a code and pay for the return to USA and only if they received it within 15days I would no longer be billed but was not guaranteed that they would receive it in time and could be billed again and receive more products, which would mean stuck in a vicious circle!

    Option 2 was to pay £28.98 and cancellation would guarantee and I would receive an e-mail.The company have billed my card but have not received an e-mail yet to confirm this cancellation.This is to warn other people as I have luckily and never been taken in by a con before and I always read the small print but this company hides this till it's too late.My Question I would like to ask is, can Trading Standard in the UK not protect people from this company?and if so should I report them?

    delete


  • Posted: Feb 5, 2018 at 12:34 PM by an anonymous user from or near: Irlam, England, United Kingdom

    Received my order today. Cannot comment as I have not used products. I never agreed to a Membership Programme and would, therefore, like to cancel this. If I want more products I will order them on my own accord.

    delete


    • Posted: Feb 6, 2018 at 5:14 AM by an anonymous user from or near: Lancing, England, United Kingdom

      I also received my products, I then telephoned the European number to cancel any further orders where I was told by a female foreign person that I have joined a programme, which means I will be sent monthly a further supply.

      I told her I didn't want this to happen and wanted to cancel my account forthwith. I was then told to return the goods sent, but they were sent as a free from a Facebook advert plus I had paid their postage. I told her that I couldn't afford £60 per month on creams that I haven't asked for, she countered that with I will send them half price, so they are not worth the £60 being charged. I shall not be returning them I have paid what was asked. Does not Facebook check out these adverts to check whether or not they are scams, obviously not?

      delete


  • Posted: Feb 3, 2018 at 12:28 PM by an anonymous user from or near: Rugby, England, United Kingdom

    Thanks so much for these reports. I was looking at a site when their advert popped up and with picture of Dragon's Den team.

    Why can't this scam be stopped...why can't The Dragon's Den team sue for using them?

    So sad as many more will get scammed. I fell for it last year but had amazing support of my credit card fraud department and got my money back.
    women of a certain age are being taken for an expensive ride...and made to feel really stupid by these charlatans.

    delete


    • Posted: Feb 4, 2018 at 9:23 AM by an anonymous user from or near: Gorseinon, Wales, United Kingdom

      The same scam has happened to me. I saw a pop up and the Dragons Den story that they had invested money into this cosmetic company Beauty & Truth and they were offering FREE samples of Dermagen IQ for trial, so I thought paying a £4.95 postage was OK.

      However today checking my Bank Account they have taken £78.95 from my account I have spoken to the company asking for a full refund but they have agreed to return £39 if I return the cream which by the way I haven't started !!

      I was employed by the Bank and feel so humiliated that I have been caught by this Scam where they have played on my honesty ! It certainly is a learning curve for me a young 70 yr old.

      delete


  • Posted: Jan 31, 2018 at 10:04 AM by an anonymous user from or near: Poole, England, United Kingdom

    These companies are a complete con, please note anything that states SANSAGE or DERMAGEN are a scam and you will be billed for £99 after you pay the initial charge of £4.99 p&p as they have your bank details they take the money automatically and you will have a job getting any money back.

    delete


    • Posted: Feb 2, 2018 at 1:07 PM by an anonymous user from or near: Salt Lake City, Utah, United States

      Besides this so-called company ripping you off the person on the phone who I spoke with had to be the meanest person in customer care I have ever spoken with. These people do not care what you have to say they are going to make everyone pay if they like it or not. Do not fall for this scam.

      delete


    • Posted: Feb 2, 2018 at 10:14 AM by an anonymous user from or near: Edgware, England, United Kingdom

      is there an address for this company

      delete


    • Posted: Feb 2, 2018 at 10:09 AM by an anonymous user from or near: Edgware, England, United Kingdom

      my partner thought he was getting a free trial for beauty products for my Xmas, he is 86yrs old; since then I have received 2 other products he thought were free in total, they have taken 365 pounds from his account. I phoned the number in Milton keenes they said they will cancel it but don't look like they will refund

      delete


  • Posted: Jan 28, 2018 at 7:06 PM by an anonymous user from or near: London, England, United Kingdom

    Be wary of this international organisation. Dealings with them turn out to be an obvious scam.
    Recently I too have been caught by them. I ordered a single sample item. I was prepared to pay the low-cost price which was listed online. Almost immediately I was offered other items which I could include with my order.I refused each of them.

    In spite of my refusal, I discovered on my bank statement that money had been taken for one of my refusals, also for postage..
    Then I received an email stating that as one of their members, (I was totally unaware of the latter). After 15 days they would debit my account by what I consider a large amount of money for my order & then every 30 days the same cost for the items they say I ordered. They did say I could cancel at any time.
    Urgent action had to be taken before my account was robbed of further mounting sums of money
    Be aware!

    delete


  • Posted: Jan 26, 2018 at 7:16 AM by an anonymous user from or near: Washington D.C., District of Columbia, United States

    Concur - this is a scam. My mother ordered this as a gift for me. She was charged additional amounts on her credit card. She did obtain some refund of the charged amount but paid much more than the initially offered price.

    delete


    • Posted: Jan 27, 2018 at 12:00 PM by an anonymous user from or near: Whitestone, England, United Kingdom

      I have also been scammed by the "Free Sample" offer. Two well-presented items arrived yesterday by post; lying in bed last night I was thinking about it and something made me look into to it.

      I thought it was too good to be true. Sure enough when I googled the product I came upon this site. Today I have contacted my bank and stopped all payments to the sender. I have no intentions of returning the product. What I did was take up the free SAMPLE not the two products I received.

      delete


      • Posted: Feb 23, 2018 at 3:41 AM by an anonymous user from or near: Thirsk, England, United Kingdom

        I am sat here with two not wanted items. Customer support told me yesterday they would email with a return address as I refuse to pay postage to Cyprus. I have blocked my card with the bank. Have the firm contacted you about not returning the products

        delete


  • Posted: Jan 26, 2018 at 4:07 AM by an anonymous user from or near: London, England, United Kingdom

    I have also been scammed! I ordered the "free" samples, noted that they also charged postage twice, but I've just had 2 payments taken from my credit card for the full amount of both creams as I didn't realise it wasn't a free sample, it was a free trial and if you don't cancel and return the creams, they will bill you EVERY MONTH!

    delete


  • Posted: Jan 25, 2018 at 7:14 AM by an anonymous user from or near: Manchester, England, United Kingdom

    I have also fallen for this scam, and have had to instruct the bank to reject any further attempts to take money. Interesting to see the post above as I was going to return the product, but the writer has a point.

    delete


  • Posted: Jan 23, 2018 at 12:04 AM by an anonymous user from or near: Salt Lake City, Utah, United States

    the same thing happened to me, but I got charged an extra 6.95 on my card. I called my bank and told them that I was charged extra and to take it off. my bank thought it was best that I just got a brand new card. So that's what I did.

    they informed me about all the scams that go on with the free trial advertisements. I've learned my lesson and I'll never do it again. good luck to all those that are trying to get their money back her to get out of it.

    delete


  • Posted: Jan 22, 2018 at 1:46 PM by an anonymous user from or near: London, England, United Kingdom

    Hi,

    I was wondering if you could help my mum, she has followed this scam and I am not sure how to get this to stop, her bank wasn't that helpful; they told her that if she could contact them and get them to stop the transactions but she cant get through, surprise so any help would be appreciated.

    delete


    • Posted: Jan 22, 2018 at 5:50 PM by info

      Only your bank can stop the fraudulent transactions. Tell her the website is fraudulent, and if they still refuse to help, tell her to cancel her card and get a new one.

      delete


  • Posted: Jan 13, 2018 at 9:17 AM by an anonymous user from or near: London, England, United Kingdom

    I like yourself fell for this scam. I lost 129.51. 69.87 for one and 59.64 for the other plus 24.95. I am so mad; so if your thinking of getting it think again. I just feel so sick it’s just a big scam don’t do it.

    delete


    • Posted: Jan 15, 2018 at 5:38 AM by an anonymous user from or near: Edgware, England, United Kingdom

      Your not alone I also fell for the scam and I am furious about it

      delete


  • Posted: Dec 30, 2017 at 1:40 AM by an anonymous user from or near: Birmingham, England, United Kingdom

    Like so many people out there, I fell for the internet scam claiming Victoria Beckham had developed a new face cream, as I admire her work ethnic, decided to give the free samples a try, thinking perhaps it was some sort of free trial test she was running, there’s no fool like an old fool, especially a vain one, yes I too have been scammed by My beauty and truth/uk/.com.

    This product has nothing to do with Victoria Beckham who I’m sure would be devastated to know her name and face were used for this product, I there is anyone out there who could let her know what is going on, please tell her and get her to take these fraudsters to court. I have instructed my bank to prevent any withdrawals from this company and any other so called skin specialist company. And in future note if it looks a good thing BEWARE, there is no such thing as a free sample, which I did pay a small sum for, but didn’t read the small print agreeing to monthly deliveries of this company’s products.

    delete


  • Posted: Dec 21, 2017 at 9:47 AM by an anonymous user from or near: Cardiff, Wales, United Kingdom

    I also ordered a free sample received today when I read that they would send more products in 15 days costing over £60 I immediately sent an email, which came back can't be delivered, I tried to phone constantly engaged. As I am an OAP I certainly can't afford that kind of money for a face crème, so I contacted my bank and they have now stopped my card and are issuing me with a new number so they can't take any more money out.

    delete


  • Posted: Dec 4, 2017 at 11:46 PM by an anonymous user from or near: Benton Harbor, Michigan, United States

    I too got "snookered" into this very trashy scam and the protect a package with it. Called my credit card about the charges. They said I'll be issuing me a new card and crediting the charges since this was done crookedly. I haven't even opened the wicked looking black box and I feel like you about paying to send it back! This experience has soured me on these scams and the like forever. Beware all you out there!!

    delete


  • Posted: Dec 2, 2017 at 9:43 PM by an anonymous user from or near: Hamden, Connecticut, United States

    I had a problem with my bank & when I contacted them they said that there was a $4.95 charge international charge & they had to verify my account. I gave them my info but I told them I didn’t remember ordering anything, we’ll sure enough a couple of days later I get this box in the mail, I open it & there are 2 products plus these 2 packets I mean there a half of an ounce. The info inside tells me that the packets are the “samples” and the first of the products that they will auto ship. So now i’m stuck with this junk and from what i’ve read above this is just one big scam!

    delete


  • Posted: Nov 29, 2017 at 5:01 PM by info

    Received via email:

    "To whom it may concern

    This is to inform you of a scam relating to a beauty cream called “Beauty and Truth”. Their email is mybeautyandtrust.com or findbeautyandtrust.com

    Luckily, I realized just after a few days this was a scam. I only order some free samples and all I have to pay was £2.95 postage.

    When I receive the parcel I was totally amazed that 2 full size of the same creams were also in the pack I was sent. Besides they entered you into a type of membership so that you are sent these creams on a monthly basis.

    This is when I realized this was a scam. I went online to investigate and I saw the report of other women having fallen for the same scam!

    I went to my bank first of all and I cancelled my debit card. Then I contacted them via email and told them to stop immediately this membership. I told them if they wanted their full size creams back, they better arrange for a method of delivery back to them, which was free of charge for me. Since I did this, they keep pestering me about the fact that the delivery of these creams is my responsibility.

    I enclosed the forwarded messages we have been writing each other for the last few days.

    Best wishes
    Antonia"

    delete


  • Posted: Nov 29, 2017 at 4:58 PM by info

    Receive this via email:

    "From: support@findbeautyandtruth.com
    Sent: Tuesday, November 28, 2017 12:13 PM
    Subject: RE: free samples of Dermagen and Kitdermiqexl

    Hello,

    Thank you for keeping in touch with us!

    As per your request, we would like to inform you that your account with us was closed on November 28, 2017 and there will be no additional charges nor products to be shipped to you.

    Your cancellation code for Expert Lift iQ is: m6PzDl
    Your cancellation code for Dermagen iQ is: UDBHwA

    If you want to keep the products for a reduced price of £29.95 each confirm it by email or give us a call, if not you have to return them, just add the RMAs that we have sent to your email address and write it down outside of the box and send them back. You have 14 days for the product to arrive to the warehouse to avoid extra charges.

    The shipping fees to return them are responsibility of each costumer.

    If you have any other questions, please don’t hesitate to contact us by calling us at our customer service telephone number or replying to this email message.

    Kind regards,
    Paul A.
    Beauty & Truth Customer Support Team
    US: 1-866-710-5109
    UK: 44 (0)845 528 1257
    support@findbeautyandtruth.com

    -- -- -- -- -- --

    Sent: 11/28/2017 8:10 PM
    To: support@mybeautyandtruth.com
    Subject: free samples of Dermagen and Kitdermiqexl

    I have just received a big parcel from your company with free samples of Dermagen cream and Kitdermiqexl serum for eyes.

    All I sign for was the free samples, not at all two full size
    products, and least of all did I enroll in a Membership Program with your company!!!

    I have seen some information about this to be a scam, so I am going straight away to my bank to cancel my card and get a new one.

    You should be ashamed of yourself to do these type of practices. In fact, I am going to report your company to the relevant institutions to warn other people of your scam. It is disgusting!!!

    Sign me off immediately of this Program and if you want the full size products you have sent me, you better arrange a free way for me to send them back to you.

    Antonia Lomax
    Order number
    17000263"

    delete


  • Posted: Nov 27, 2017 at 5:44 PM by an anonymous user from or near: Derby, Kansas, United States

    I also fell victim to this rip off scam ordering the free samples for $6.95 and $4.95, and inside were two single use packets of the products and a full size of ea. there were paper pamplets inside which is how I discovered they said I was now in a membership that I never agreed to and they would be billing me $188.95 for those products I received and then continue to repeat it automatically every month.

    I tried to cancel online as the instructions offered and all the response I got was some girls photo popped up in the support live chat without giving me any response at all. so I called the phone number to the company and spoke to a Sonia.

    She sounded like she was from India, I told her I didn't want any more products to be sent to me without my requesting them. also I did not want to be engaged in a membership. She said, ok well we will bill you for the products you have $188.95. I said NO, I will send it back to you because I'm not paying that kind of money for that. She asked to speak to her supervisor and came back with a lower offer on the price of $29.95 ea.

    I said that's fine and then proceeded to tell her that she should be ashamed as a woman deceiving and ripping other women off by working for that company. she said an e-mail would be sent stating I cancelled and they would not bill me any more. I said I was going to tell everyone what they are doing.

    delete


  • Posted: Nov 23, 2017 at 5:00 PM by an anonymous user from or near: Middlesbrough, England, United Kingdom

    I've just been scammed with the same of thing. Believed I was getting "free products' worth over 200.00 sterling because Debenhams were shutting some stores and find it hard to shift beauty products in these cases (that's what the ad said anyway). Turns out they are samples - 2 tiny packs with one use in each of them. Which I paid 4.95 and 3.95 each for postage.

    They also sent me the full-size products, but will charge the full amounts if I use them (to my debit card) - I think it was about 70 quid for one and no idea about the other. Very clever scam - no upfront info about becoming a scheme member and no suggestion that its tiny samples you get free, not the full-size product that their ad describes. How can people work for companies like this? Will be speaking to NatWest and trading standards about this tomorrow. The ad seems to have disappeared, but fortunately, I took screenshots so can prove what they claimed isn't true.

    delete


  • Posted: Nov 21, 2017 at 2:36 AM by an anonymous user from or near: Lowestoft, England, United Kingdom

    Yes I too have had the same problem with this company.

    What a shame they have to go to these lengths to sell their products, it makes you think they are just cheap creams!

    delete


  • Posted: Nov 12, 2017 at 5:18 AM by an anonymous user from or near: Norwich, England, United Kingdom

    Thank you for your information I have had exactly the same amounts taken from my bank account, and will therefore contact my bank to cancel any more amounts taken out.

    delete


  • Posted: Nov 10, 2017 at 4:00 PM by an anonymous user from or near: Katy, Texas, United States

    I AGREE, THIS IS A SCAM. findbeautyandtruth.com or mybeautyandtruth.com are SCAMS. I ordered the FREE SAMPLE for $4.95 shipping. When I received it there was another product included "Rapid Lift" that was not even mentioned in the order information.

    They charged my card the $4.95. In on the packing slip both products are shown. I went to findbeautyandtruth.com site and found out I was setup for auto ship. I cancelled both products auto ship then I contacted my credit card company to block this company.

    I was told there was a charge for $98.71 pending on my account from a company called "Young Skin" @ 866-560-6546.

    This is the same company as Beauty and Trust. I did not authorize this charge. I had to initiate a dispute for this charge and cancel my card.

    Save yourself a lot of trouble and stay way clear of any FREE SAMPLE ADS on the internet or on TV.

    delete


  • Posted: Nov 9, 2017 at 2:24 AM by an anonymous user from or near: London, England, United Kingdom

    It’s a scam have been charged £78.49 for what. Ordered the free sample paid the £4.95 shipping but then saw this transaction.
    Anybody got phone number for this company?

    delete


    • Posted: Nov 10, 2017 at 1:14 PM by an anonymous user from or near: Katy, Texas, United States

      1-866-710-5109 address shows as 415 Bussen Underground, st. Louis MO, 63129

      delete


      • Posted: Nov 14, 2017 at 5:54 AM by an anonymous user from or near: Wake Forest, North Carolina, United States

        I got a package from them yesterday and did not order a trial offer! I don’t know how I got it! I have not opened it. Has anyone had this happen?

        delete


  • Posted: Nov 5, 2017 at 4:33 PM by an anonymous user from or near: Bordon, England, United Kingdom

    I thought I was sending for a free sample, beware ladies, it's a SCAM!

    delete


  • Posted: Nov 4, 2017 at 5:56 PM by an anonymous user from or near: Nashville, Tennessee, United States

    The same thing happened to me. I was to get one free product from beauty and truth cosmetics for 4.99. They sent two products and cha, later I noticed in fine print that to be aware of a 95.00 charge if it wasn't sent back within two weeks plus another Shipment of a month supply would automatically be sent. Jeannie. I do not like scams!

    delete


  • Posted: Nov 2, 2017 at 9:10 AM by an anonymous user from or near: Whitley Bay, England, United Kingdom

    I could not agree more. I ordered a so-called free sample with p&P of £4.95. Trying to checkout, more products kept being added, I ended up with another sample with more p&P of 3.95. At no time did I think I was signing up for an ongoing supply.
    Products arrived. The "free samples" are tiny little sachets. There were also two full-size products, which apparently if I open, I have to pay full price for.
    Plus, it seems they have signed me to an ongoing programme which I definitely do not want.
    THIS IS AN OUTRIGHT SCAM. DO NOT FALL FOR IT.
    Apart from anything else, they have overcharged on the p&P. If they had sent what I asked for, i.e. the free sample, that could have gone in an envelope and cost no more than a letter to post. Certainly not £8.90. Even the full sizes would not cost that much to post.

    delete


    • Posted: Nov 9, 2017 at 5:14 AM by an anonymous user from or near: Taunton, England, United Kingdom

      Exactly the same thing happened to me. Beware of this scam!

      delete


    • Posted: Nov 4, 2017 at 5:32 AM by sheerwater from or near: Northampton, England, United Kingdom

      Did the same to me. They also added another product to my Barclay card one day later. Barclaycard picked up on the scam so its obviously common. Just received a text from Barclay card after I discussed it with them so we will see what happens.

      By the way the return address is Cyprus but by the speed it arrived the warehouse is probably in the UK so the cost of return is going to be high.

      I've emailed them and funnily enough they were as efficient as they come. I wonder how many people get caught by this as their system is designed to con. By the way if you clicked the back button after ordering the price halved.

      delete


      • Posted: Apr 9, 2018 at 8:58 PM by an anonymous user from or near: London, England, United Kingdom

        HI Sheerwater, I'm sorry this happened to you too. Can I ask if you received a refund from Barclay card? And is Barclay Card a credit card? I'm asking because I rang Barclays earlier to ask them to put a block on this scamming company and they're going to get the dispute department to write to me and they will take the matter from there - but is this because I paid on my debit card? Is it only on credit cards that Barclays will refund you instantly? Thanks. Sara

        delete


  • Posted: Oct 30, 2017 at 2:10 PM by an anonymous user from or near: London, England, United Kingdom

    How can I contact this company?

    delete


  • Posted: Oct 30, 2017 at 11:33 AM by an anonymous user from or near: London, England, United Kingdom

    They have been taking £24.95 for 2 months and my bank had barred them but they went under a different name, so watch out people.

    delete


  • Posted: Oct 26, 2017 at 9:32 AM by an anonymous user from or near: Liverpool, England, United Kingdom

    I am very glad I read this. I am 83 and over the last year have had several bouts of illness of one kind and another and I felt unable to deal with this problem. I could not understand how it came about that I was reçeiving stuff I never ordered. I had no idea how to cope and, frankly, I really was not capable of dealing with it.

    I had the good fortune to finally query these debits from my account and my bank set the process in motion. I had thought I would never see all that money again. I believe my bank is making things better for me and I am very grateful to them for their help.

    delete


    • Posted: Nov 14, 2017 at 5:57 AM by an anonymous user from or near: Wake Forest, North Carolina, United States

      I got one yesterday and I have not opened it! I have not and never would order any beauty treatment! I guess I need to find out if they stole my information!

      delete


  • Posted: Oct 24, 2017 at 10:02 AM by an anonymous user from or near: Maidenhead, England, United Kingdom

    Thanks for posting this - my mum has just phoned in tears having fallen for the same thing (as she got a message saying they would be signing her up for some club for £69 a month) so it was great to be able to tell her what to do.

    delete


  • Posted: Oct 19, 2017 at 11:20 AM by Melskinsbird from or near: London, England, United Kingdom

    I received an email saying that I had an uncollected parcel waiting for me from Amazon. All I had to do was pay the postage. I paid £3.95 and suddenly another £4.95 was added to the required amount. I told a friend about this the following day and she said I had inadvertently signed myself up to sizeable regular payments, it had happened to her.

    I phoned my bank and requested they block any further requests for money by MYFRESHSPA and FRESHFACE. This was 3 weeks ago. Today I was doing some online banking and noticed that 2 further payments had been taken by these b******* totaling £148!

    I got right onto my bank and they admitted that they had not applied the block. As a result, they have refunded me £150. The guy I spoke to at the bank told me this was a regular scam. You can block one company, but they pop up as another company to get around it. BEWARE. THES PEOPLE ARE EVIL & MANIPULATIVE!

    delete


  • Posted: Oct 19, 2017 at 8:46 AM by an anonymous user from or near: Edgware, England, United Kingdom

    Happened to me too and they were helping themselves to money from my account, have been to the bank to stop any future transactions but have lost over £100. Big scam.

    delete


  • Posted: Aug 18, 2017 at 11:16 PM by an anonymous user from or near: Rosedale, New York, United States

    It happened to me also, the same exact thing, luckily I canceled my card before they charge it.

    delete


  • Posted: Aug 8, 2017 at 4:24 AM by an anonymous user from or near: Colchester, England, United Kingdom

    Yes, I have been scammed by Debenhams free samples. Beauty and truth took approximately £120 out of my Capital One account. I phoned my bank and they sorted it and I am getting a refund; beware this, it is a clever scam; look out for pass it on skin spa.

    delete


  • Posted: Jul 18, 2017 at 8:02 AM by an anonymous user from or near: Slough, England, United Kingdom

    The following is extracted from my letter to my credit card company - hope it helps anyone else getting taken in by them!

    "I have found from my recent statements that some company has been charging my card fraudulently.

    I made an on-line purchase on the 15th May for samples from ‘Beauty and Truth’ retailers in the value of £11.85p. Upon receipt of the samples, which I judged to be of questionable quality, I got in touch with Beauty and Truth to ask how I could return the samples. They promised to send a return envelope and undertook not to send me any further items. I then noted however, from my June and July statements that on the 2nd June a company, unknown to me, had charged my card with £69.99 and then on 3rd July with £78.49.

    These transactions were not authorised by me so, on the advice of your Customer Service Dept., I immediately blocked my account. The names of the companies charging my card varied – one name being ‘Unwrinkable Skin’ – being different from ‘Beauty and Truth’ , the original promoter. I have been unable to return the original samples as I have not received the promised envelope or return address. I have not received any further items from any of the differing companies charging my card.

    I have been unable to trace the companies concerned and my efforts have led to dead ends in, respectively, California, France and Cyprus.

    I request therefore that the amounts referred to be credited back to my account as soon as possible."

    delete


  • Posted: Jul 12, 2017 at 1:46 AM by an anonymous user from or near: Colchester, England, United Kingdom

    The same thing has happened to me this week. I am about to ring my bank.

    delete


  • Posted: Jun 23, 2017 at 6:46 PM by an anonymous user from or near: Annan, Scotland, United Kingdom

    I too got caught by exactly the same scam. Fortunately, I had once long ago had a similar experience and I immediately phoned my bank and had my card canceled. I also spoke to the card disputes department and ensured they had canceled any payment authorities to the two companies - again I only ordered one product on a free trial basis, not the two that were immediately taken from my card. Apparently, the payment authorities can be set up as soon as you purchase the trial samples.

    Do not deal with this company under any of their aliases as they are complete fraudsters.

    delete


  • Posted: Jun 23, 2017 at 3:37 AM by an anonymous user from or near: Crewe, England, United Kingdom

    I sent for free sample, did not join up to any club,can anyone tell me what to do?

    delete


    • Posted: Jul 13, 2017 at 12:50 PM by an anonymous user from or near: Northwich, England, United Kingdom

      Don't bother, it is an expensive scam. I got ripped off for £13.00.

      delete


    • Posted: Jun 23, 2017 at 7:56 AM by info

      If you have used your credit card on the website, contact your bank and have them cancel the transactions and refund your money.

      Also, ask your bank how you can prevent the website from periodically charging your credit card without your consent.

      delete


  • Posted: Jun 23, 2017 at 3:35 AM by an anonymous user from or near: Crewe, England, United Kingdom

    I sent for free sample,did not join up for any club.

    delete


  • Posted: Jun 14, 2017 at 2:16 PM by an anonymous user from or near: Reading, England, United Kingdom

    I have blocked my bank account to avoid charges for any more"samples" from the club I didn't join. I sent an email to beauty and truth (truth - good heavens!)- their reply is nonsense:

    "Hello Ms.xxx,

    Thank you for keeping in touch with us!

    This email confirms the cancellation of your Dermagen iQ refill subscription. For your records, your cancellation code is: nt6Hza.
    Here is the RMA (return merchandise authorization) number you requested: N4TQ7J.

    According to our records, you have purchased your products in a trial period offer. The trial offer provides you with 14 days to evaluate the products and determine whether you will pay for them and continue with the membership program or to return them between the trial to avoid extra charges.

    We have canceled the trial offer as you requested, remember that you can cancel at any moment but you have to return the unused part of the product to avoid any payment.
    If you want to keep the products for a reduced price of $29.95 each confirm it by email or give us a call, if not you have to return them, just add the RMAs that we have sent to your email address and send them back. You have 14 days for the product to arrive to the warehouse to avoid extra charges.
    The shipping fees to return them are responsibility of each costumer.

    Canceling your membership in the Beauty Delivery Program is now easier than ever before. To cancel your memberships, please follow the links below to complete the cancellation form online. To ensure that you do not receive any additional Beauty & Truth products, please remember to complete the form for each product that you are subscribed to.
    https://mybeautyandtruth.com/support"

    delete


  • Posted: Jun 14, 2017 at 1:49 PM by an anonymous user from or near: Reading, England, United Kingdom

    I have just been caught in the same way. The advert said it was a Debenhams sale offer in view of their closing 10 stores. I declined the offer of Beauty & Truth Samples and the repeat ordering offer. I declined the ProtectPackage offer. But I have emails saying that I have to pay around£78 to keep the goods if I cancel the subscription or return the item to a Larnaca address. What chance of recorded delivery to a PO Box in Cyprus?

    I am blocking clinicderma 0 203 695 2208 and care-derm-skin 0 330 808 0706 from my account.

    delete


  • Posted: Jun 13, 2017 at 1:54 PM by an anonymous user from or near: Northampton, England, United Kingdom

    I've had some unpleasant experience dealing with these guys for my father, so first things first.
    Contact back, and cancel your card get your money back, don't send anything don't do anything apart from contacting your bank and getting help.

    Here was my experience and wish I had seen this sooner. I've been on the phone with them 3 times and in email conversations with them for the last several days. You will be charged for calls and they are the most useless "company" the on the planet.

    They are not based in Cyprus, but I've been through the local government trying to stop them or bring light but apparently, they do not actually trade in that country, but I they've also changed contact numbers on many occasions.
    We managed to get the money back without whilst sending stuff back only because I was getting to the end of my patience on the phone they gave in.

    That's pretty much my story, but I'm still trying to track them down, so hopefully, close these scammed down or help in any way in that happening but it's something that is becoming all to comment these days.

    Again, to just put forth, and do not contact them again. Block them, take any evidence you need to your bank, you can but cancel through them and get your money back.

    I hope this helps who is still dealing with these disgusting people.

    delete


  • Posted: Jun 12, 2017 at 7:31 AM by an anonymous user from or near: Edmonton, England, United Kingdom

    Just received the "free" samples and read your article, thank you it was of great help. Canceling the "membership" straight away and not returning the items unless, like you, they send free postage. A horrid scam quite shocked by it.

    delete


  • Posted: Jun 12, 2017 at 6:10 AM by an anonymous user from or near: Liverpool, England, United Kingdom

    I too fell for this so called Debenhams scam. They have taken all in all £42.00 out of my bank. I emailed them, got no reply, so phoned them ...surprise, surprise the number was to Fords in Liverpool. So I have contacted my bank and they have put a stop on my card. They won't be able to get any more money but it looks like I may have lost £42. The bank said to phone them back if it does actually get taken out right now. It's pending. Can't believe I fell for it.

    delete


  • Posted: Jun 11, 2017 at 8:16 AM by an anonymous user from or near: Newcastle upon Tyne, England, United Kingdom

    I also have fallen to these predators. I saw the advert online where you just pay the £4.95 shipping; when it arrived there were another 3 items with the cream that I had not ordered. They actually took £60.05 out of my bank and I thought that was it. Then today when I've looked at my bank account on the 30/5/17 they have taken another 2 payments out and another one on the 2/6/17 so all in all I've paid £215.07 for some crap stuff.

    I've just come off the phone to them and they kept going on how good the products were and that it says in the terms and conditions that you have to cancel within 14 days if you don't want to continue. They said that if I continued until the 29/6/17 and received another jar of cream for £29.75 then I could cancel. I asked him 'Do you not understand English, you're not listening to what I'm saying' in the end, he said that he would cancel it and hung up on me. I am also contacting my bank not to pay out any more monies to these con artists. So please beware and stay well away from this company.

    delete


  • Posted: Jun 9, 2017 at 6:11 AM by an anonymous user from or near: Belfast, Northern Ireland, United Kingdom

    Hi - we too have been scammed. Paid the £4.95 postage and had £140 taken out over two transactions. Tried to contact them for a refund as the bank won't refund us the money as the products were not returned within the 15 days specified on the email.

    Has anyone else managed to get a refund from this company. Reluctant to pay postage to send back to Cyprus if don't get a refund. Absolutely shocking.

    delete


  • Posted: Jun 8, 2017 at 9:18 AM by an anonymous user from or near: Erskine, Scotland, United Kingdom

    I also bought from beauty and truth and so far they have robbed me of £90. Please do not order anything from them you will wish you never heard of them. Thieving bandits.

    delete


    • Posted: Aug 14, 2017 at 11:13 AM by an anonymous user from or near: Eastleigh (Eastleigh House), England, United Kingdom

      You are absolutely right. I was also scammed by Beauty and truth who took money from my account without permission. They are a bunch of dishonest thieving rogues who are out to get money for themselves. I am ashamed to say I am an 81 year old who should perhaps have known better.

      Jones.

      delete


  • Posted: Jun 5, 2017 at 2:43 AM by an anonymous user from or near: Bangor, Northern Ireland, United Kingdom

    Having been caught out with beauty and truth I'm finding them very evasive on answering my questions and why they withDrew money on my account without even having the product.
    They also kept me on the phone for 20 minutes acting very strange. We need to have help to stop these robbers I feel a nervous wreck this past 3 days and know I prob will never see my money back and even paid a further £4 to post back a product they sent me. I am trying to stay I. Contact with them but I have a clear vision they are never going to pay back what they robbed me of...

    delete


  • Posted: Jun 2, 2017 at 11:24 AM by an anonymous user from or near: Shrewsbury, England, United Kingdom

    We had an email from ALDI offering the products for £4.95for 1 item and £5p p them items came followed by the second delivery of a big pot of cream. Bank statement then showed a debit of £75.49 not happy with this I contacted Beauty etc spoke chap who stated they send out every month I said I saw no such info on email and cancelled order arrive home to find second delivery still to contact the bank for the latest transaction but fear the worse.
    I contacted Aldi who have no knowledge of this offer and I was the first to notify them she was the one who checked out beauty etc and pointed me to this site will cancel my card have nothing to do with this company

    delete


  • Posted: May 31, 2017 at 5:43 AM by an anonymous user from or near: Hornchurch, England, United Kingdom

    Thank you so much for your post! I fell for the scam but because I saw your post I was able to call these horrendous people and try and stop the transaction before it was sent out.

    They keep on and on trying to suck you in but I was very forceful but polite to the girl on the phone saying that it was a scam and I didn't sign up for any of it, to cancel and that I would call my bank too.

    She guaranteed it was cancelled but I didn't believe her, called my bank and found out that they had also tried to charge me £3.95! The bank was great, said although the transaction was cancelled my details were now compromised because of their practice so I had to cancel my card and get a new one.

    Because of my quick actions no damage has been done! I should have gone with my gut feeling that it was a scam but now I know that when something seems too good to be true online it usually is!

    Thanks again for your post on this scam it has saved me a lot of expense and hassle.

    delete


  • Posted: May 30, 2017 at 10:40 AM by an anonymous user from or near: Greenwich, England, United Kingdom

    I think I too have been caught out by Beauty and Truth, how can I cancel the details that they have, as I do not want to deal with them, and they now have my credit card details.

    delete


    • Posted: May 30, 2017 at 11:27 AM by info

      Contact your bank for help. You may need to cancel your current credit card and get a new one.

      delete


  • Posted: May 30, 2017 at 6:12 AM by an anonymous user from or near: Cambridge, England, United Kingdom

    I also ordered the free sample from beauty and truth and was sent 2 other items that I did not order! My bank sent me a letter to say that they have declined the transactions. Will never do that again!

    delete


  • Posted: May 27, 2017 at 3:40 PM by an anonymous user from or near: Bangor, Wales, United Kingdom

    I also sent off for a "free sample" which I paid postage for and recieved the said sachets and a small jar of DERMAGEN iQ RESTORATIVE ANTI AGEING CREAM which I didn't order and I noticed that if I didn't return this in the specified time that I would be charged £75 for it !

    Also they would send me products every month and take the money from my account. I do not like this way of behaving and sent them an email stating this and saying that I did not want anything else from them. After thinking of nothing else for a while I phoned them and got a nice assistant who said I could buy the product for £25 to save me returning it, I told her (lots of times ) no I didn't want anything from them and she said it would be cancelled I have the address to return the cream but after reading the above letter I wonder what to do next.

    I am extremely annoyed to think I let myself in for this and feel strongly that they should be stopped . Thank you .

    delete


    • Posted: May 27, 2017 at 4:31 PM by info

      Contact your bank and have cancel the transactions and refund your money. Also, have your bank cancel your current credit card and give you a new one to stop the fraudulent website from charging you.

      delete


      • Posted: May 28, 2017 at 7:17 AM by an anonymous user from or near: Bangor, Wales, United Kingdom

        I paid by debit card and it is not showing up on my staement yet but I will do these things you have suggested. Thanks a lot!

        delete


  • Posted: May 27, 2017 at 1:22 PM by an anonymous user from or near: Wakefield, England, United Kingdom

    IVE FALLEN FOR THIS SCAM...HOW DO I Cancel. Anyone got telephone number I can call, thought I was just buying sample; recieved one parcel two sachets were in box..not going to return parcel because 69;87 has been taken out off my account... I would appreciate any advice.

    delete


    • Posted: May 27, 2017 at 1:35 PM by info

      Contact your bank and have cancel the transactions and refund your money. You may need to cancel your current credit card and get a new one in order to prevent them from continuously charging you.

      delete


  • Posted: May 23, 2017 at 1:21 PM by an anonymous user from or near: Newcastle upon Tyne, England, United Kingdom

    Even though I haven't actually received the package yet, I realize it is a scam. Will block card soon. The best everyone can do is report this. For every country this is different. Just google 'where can I report a scam' . For the UK it is www.which.co.uk/consumer-rights/advice/how-to-report-a-scam
    Good luck!

    delete


  • Posted: May 22, 2017 at 6:34 AM by an anonymous user from or near: Camborne, England, United Kingdom

    PLEASE BE CAREFUL ....... I have just spent 30 minutes on the telephone arguing the fact I want to close my account which as far as I am concerned I never asked to join in the first place . I asked for a return envelope to return these 2 products , she explained the return would be down to me to pay.

    But she could give me a wonderful deal keep the products and try them and she will only charge me £29.95 for each . I explained for the 12 time I did not want the products I want to cancel and send them back a concept that this female could not understand continually talking over me ending with me ending the call after telling her my card had been cancelled so they will not be getting another penny out of me as for their face cream it is now heading towards my dust bin!

    delete


  • Posted: May 21, 2017 at 6:16 AM by an anonymous user from or near: Leicester, England, United Kingdom

    I got caught by the Debenhams Giveaway scam too. I thought I was buying unwanted stock cheaply so £4.95 for postage for a free pot of face cream seemed a good idea.

    Then I saw that £11.85 has been taken from my credit card, and I got an email from Beauty & Truth welcoming me to their monthly membership program. Phoned them straight away to cancel the whole thing, but the girl said my sample had already shipped. She said she'd cancel my membership and I could keep the cream for just £29.95.

    I didn't trust her to have cancelled, so I called my bank and explained. They have put an immediate stop on my credit card, so no further payments can be taken.

    I'm so annoyed as I'm very careful about scams usually. It was the fact that Debenhams seemed to be supplying the offer that made me fall for it. If the cream ever arrives there's no way I'm paying anything to send it back. It'll go straight in the bin.

    delete


    • Posted: May 22, 2017 at 6:38 AM by an anonymous user from or near: Camborne, England, United Kingdom

      The best way is to cancel your card altogether the other thing this company does is to draw from your account using different names, 3 on my account and to try to cancel this you will be ages on the phone and end up getting nowhere.

      delete


  • Posted: May 20, 2017 at 7:52 AM by an anonymous user from or near: Camborne, England, United Kingdom

    I have also been caught. I stupidly thought I was receiving a free gift from Debenhams who were closing 10 major stores in the Uk, anyway, the products arrived this morning and very quickly I realised my mistake. Immediately contacted my credit card company only to find in 2 days they have taken not only the £4.95 agreed postage but a further £3.95 for a product I did not order but a further £2.95. Credit card canceled and money refunded so they won't be getting any more of my money but please be careful just aggravation no one needs!

    delete


    • Posted: May 21, 2017 at 8:31 AM by an anonymous user from or near: Manchester, England, United Kingdom

      I also responded to the Debenhams free gift offer. Problem I have that I paid by debit card, have packed up the products to return but doubt even after paying another ten pounds postage to return to the Larnica address, this will not be the last I will hear of them. Going to the bank tomorrow to see what they can suggest.

      delete


  • Posted: May 18, 2017 at 7:35 AM by an anonymous user from or near: Chatham, England, United Kingdom

    Also just been caught. Has anybody sent samples back?

    delete


    • Posted: May 21, 2017 at 3:27 PM by an anonymous user from or near: Sheffield, England, United Kingdom

      Yes I fell for the Debenhams advert and received samples and 2 articles I never ordered. I have searched all google sites re beauty and truth to find how to cancel. As soon as I cancelled, a box appeared saying I will be charged £28 today. I will return it back to Cyprus, and will change my bank card tomorrow.

      delete


  • Posted: May 16, 2017 at 6:02 AM by an anonymous user from or near: Dungannon, Northern Ireland, United Kingdom

    HI

    I have now been stupid enough to be scammed by the company and wish I had googled the name prior to ordering the 'samples'! I have unfortunately paid to return them today but did have the forsight to cancel my card on receipt of the items so they could take no further money from my account realising what was going on and being contacted by Barclays.

    My experience is exactly as stated by your previous scammed customers! Wonder whether Victoria Beckham is aware her name is being used in this scam!

    delete


    • Posted: Jul 12, 2017 at 7:38 AM by an anonymous user from or near: Taunton, England, United Kingdom

      Yes, I have fallen for this scam also. I saw it on Facebook and it says in it was Victoria Beckham's company and it was a free sample. When I was billed I was also charged for 2 small packets of stuff I didn't even ask for. I've ringed my credit card company and they have blocked them but now worried that they will charge under another name. You just don't need it, do you?

      delete


      • Posted: Jul 12, 2017 at 9:11 AM by info

        If you are worried about them charging your card under another name, just cancel the current card and get a new one.

        delete


  • Posted: May 14, 2017 at 1:42 PM by an anonymous user from or near: Red Deer, Alberta, Canada

    I was totally ripped off by the company. I did order the free samples, I should have known something was wrong when I could not get to the terms and conditions on their website. I ordered anyway because it was endorsed by Dragons Den here in Canada. I received the products and a few days later was contacted by the company. At that time I told them I didn't like the product (I have sensitive skin) and not to send anymore because I was worried I might have unknowingly signed up for a subscription.

    The Company said that was fine. Lo and behold, not only did they not cancel, I was charged for two months for two products totaling over $600.00. When I contacted them they said I didn't cancel in time and they had sent out another shipment. What B.S. - I have never received another shipment!!! I think they are fraudulently using the Dragon Dens name to make their product appear legit. I have had to cancel my credit card and Visa in Canada are looking into the company for fraud. Whatever you do - DO NOT order from this company. I despise rip-off artists!

    delete


  • Posted: May 12, 2017 at 10:35 AM by an anonymous user from or near: Llandysul, Wales, United Kingdom

    I have had a very similar experience to the above writer. I was not told I would be entered into a contract and was also charged an extra fee for security in transit. On contacting the given support phone no an American voice told me that I would be refunded this extra charge. I will await results. He did not know if I would have to pay return postage for the extra jar of cream sent to me. If I did not return it I could be charged either £74 or £28.

    delete


  • Posted: May 10, 2017 at 6:20 AM by an anonymous user from or near: Worthing, England, United Kingdom

    Hello l am also fuming at the way this company treats people..l have rang them cancelled my membership but they insisted lsend the products back l refused and said they had taken 3 payments.

    I have also informed my bank to stop any payments to them. Her eare the telephone numbers 02036951173. 02080685989. I hope you find this helpful.

    delete


  • Posted: May 8, 2017 at 10:06 AM by an anonymous user from or near: Millom, England, United Kingdom

    I was also scammed like other people. I paid postage to three different names and received two samples when I only ordered one. Unlike the previous person, I did not spot straight away that I had paid for these products again later highly until it was too late. My Bank said they could not refund the money as I was a day late in paying. Nowhere did I spot you had only 14 days to stop the 2nd two payments.

    This advert came up when I was going through the news on the side of what I was reading. I went for it as they were endorsing Victoria Beckham's name as being involved in it, so I thought to give it a try. Nowhere did it see what the full price was, or the fact that you only had 14 days to cancel.

    I was warned by my bank that these people (if I can call them people) were also using different companies one was Marks & Spencer's to sell this product slipping it in as though they had something to do with the company, like using Victoria's name.

    So please beware they are doing this.

    delete


  • Posted: May 6, 2017 at 6:05 AM by an anonymous user from or near: Manchester, England, United Kingdom

    Similar experience. Paid £2.95 for p and p for FREE sample and 2 weeks later £69.87 taken from account with no email to inform me and nothing in the packaging of the cheap product that arrived (certainly not worth the £200 or so they claimed ).

    Also, some other sample included which I assumed was another free sample as not requested anything else. Then yesterday saw an email saying my next order was on the way which is when I started looking into it and discovered the £69.87 that had been taken and also that a further £59. 64 was taken 3 days after that and there is another 69.87 pending payment!

    The unwanted 'order ' arrived this time with no invoice . Have spoken to bank Bank of Scotland and have to ring on Monday to get a block put on this company and hope they will dispute the payments gone out already on my behalf.

    Am furious with these people but more so with myself for being so stupid in the first place, as it was obviously too good to be true.

    Have learnt the hard way. But it still leaves the perpetrators unchallenged and others vulnerable to being scammed. Will now be researching what to do to report online fraud.

    delete


  • Posted: May 5, 2017 at 3:09 PM by an anonymous user from or near: Bournemouth, England, United Kingdom

    I too have been caught up in this disgusting scam and have cancelled the appropriate card - have only lost approx eighty pounds - a hard lesson learned - but never again.UK

    delete


  • Posted: May 5, 2017 at 3:08 PM by an anonymous user from or near: Bournemouth, England, United Kingdom

    I too have been caught up in this disgusting scam and have cancelled the appropriate card - have only lost approx eighty pounds - a hard lesson learned - but never again.

    delete


  • Posted: May 5, 2017 at 2:43 PM by an anonymous user from or near: Belfast, Northern Ireland, United Kingdom

    This has happened to me and was £70 was taken out of my account . I contacted them and they say they have refunded me half and if I return the cream they will refund the rest. I requested for a prepaid envelope which I have stated I paid £4.95 postage to when I placed the order for the free sample so it would only be right to do the same. Does anyone know an address to send it back so that I will know how much postage is?

    delete


  • Posted: May 5, 2017 at 3:21 AM by an anonymous user from or near: Rugby, England, United Kingdom

    They are SCAM masters. They did the exact same thing to me.

    I ordered the cream for my sister and I received an email saying that they would start to take £30 per month from my account and I would receive a cream every 3 months as the cream was £90. But I was told this was a free prize. I only had to pay £1.99 pp.

    It has now just cost me £8.70 to return it to Lamaca Cyprus, Beauty & truth. I also had close my bank account and the banks fraud department are dealing with it.
    So, beware of taking online surveys.

    John from Glasgow.

    delete


  • Posted: May 3, 2017 at 9:13 AM by an anonymous user from or near: City of Westminster, England, United Kingdom

    Hi, first of all thank you for writing this. I've just received my third 'free gift. Like you, I thought I was signing up to a freebie 'thank you' gift via Amazon, and swallowed the additional money they charged (I think it totaled to £8 something. Then, a few months later, I received another cream. At this point, I thought I must've inadvertently signed up to some repeat-purchase scheme. I was irritated, as I'm quite careful about such things, but accepted I was probably at fault. I cancelled online to any further subscriptions then and there. So you can imagine how surprised I was when I received yet another email form these guys yesterday to inform me my 'shipment' was on its way. I've just fired off a very angry email and lo and behold heard back from the company within minutes, informing me that they were refunding £78.84 (???)! I am gobsmacked what they could have charged me £78 pounds for, especially since I haven't ever agreed to sign up AND I had previously cancelled!

    delete


  • Posted: May 3, 2017 at 6:26 AM by an anonymous user from or near: Irvine, Scotland, United Kingdom

    All phone numbers I have tried for the company are unavailable. There is no way to get to them. I am very angry. Can you give me a phone number to cancel my "MEMBERSHIPS"?

    delete


    • Posted: May 3, 2017 at 6:36 AM by info

      You cannot trust them to cancel your membership. Just stop using the website and contact your bank for help if you have used your credit card on the website. Let your bank know that you have unknowingly used your credit card on a fraudulent website.

      delete


  • Posted: Apr 30, 2017 at 4:03 AM by an anonymous user from or near: Glasgow, Scotland, United Kingdom

    I want to cancel as soon as possible.

    delete


  • Posted: Apr 24, 2017 at 1:12 PM by an anonymous user from or near: North Vernon, Indiana, United States

    Is it necessary to continue paying a fee to return products that I did not order? There is a charge for returning them and I don't think I should have to pay it since I did not order it.

    Peggy.

    delete


    • Posted: Apr 24, 2017 at 1:25 PM by info

      You do not need to return it. If your credit card was fraudulent charged, call you bank and have them cancel the transactions and refund your money.

      delete


  • Posted: Apr 22, 2017 at 4:30 PM by an anonymous user from or near: Lakewood, California, United States

    This is what exactly happened to me. I saw the email confirming my order which I never approved. Cancelled it immediately and still received product I didn't order. My bank cancelled the card. Finally after 4 days of calling them I got through to a person in customer service which sounded like they were on a cb radio. She kept repeating it was my responsibility to pay the return postage weather I ordered it or not. I said if they want it back they have to send me a return label I would not pay for something I did not order. 40 minuets later she said she would. DO NOT ORDER FROM THE COMPANY!! Cancel your cards before they charge them multiple charges.

    delete


  • Posted: Apr 21, 2017 at 3:13 PM by an anonymous user from or near: Overland Park, Kansas, United States

    Real scam artists. After they gave me authorization to return product they charged my account for a total of $14.85 and cost me $7.10 to return.
    They now claim these are non refundable charges. If they would have told me that to start with I would have trashed the product and saved the return cost. This was not the product they offered. This was some of kind of crap from Bulgaria. Can't believe they have not been shut down. This is fraud. Fk.

    delete


  • Posted: Apr 21, 2017 at 10:24 AM by an anonymous user from or near: Truro, England, United Kingdom

    As per your information above, I too have been scammed by his company. I filled out a survey which was posted on the Marks & Spencer's website as it offered a free gift, but to my dismay when the free gift arrived (2 tiny sachets of some sort of face cream), included in the package was a larger box containing Dermagen iQ and Expert Lift iQ and if I didn't want it I was to return it or I would have to pay £78.49, so I immediately returned the package to Larneca, Cyprus at a cost of £10 to myself. I really cannot believe that I could have been so stupid. I have since had my credit card statement and they have taken out over £50, so I have now cancelled any payments to be made to this company.

    I really do not know how I get my money back, I will just have to mark it up to experience. I did write to Marks & Spencer and they told me it was nothing to do with them, some 'pop-up' advertising occurs sometimes and I should ignore them.

    delete


  • Posted: Apr 19, 2017 at 4:19 AM by an anonymous user from or near: Toledo, Ohio, United States

    I tried to comment, got erased.

    delete


  • Posted: Apr 19, 2017 at 4:12 AM by an anonymous user from or near: Toledo, Ohio, United States

    same thing happened to me, instead of one free sample shipping for $4.95, they charged me for 7 jars of this cream for over $204.10 these people should be locked up. from TOLEDO, OHIO

    delete


  • Posted: Apr 16, 2017 at 4:33 PM by an anonymous user from or near: Bexleyheath, England, United Kingdom

    Unfortunately I too fell for this scam, as I did not want to pay the extra £65, that they don't tell you about till you have ordered your free samples. I have tried to get a refund, I have just received another email tell me there items are non refundable, this is a total forgery and should be reported

    delete


  • Posted: Apr 14, 2017 at 8:49 AM by an anonymous user from or near: Brighton, England, United Kingdom

    I have been charged over £300 by this company for 2 products a month which I have not even received.

    One came through the post today so I called them
    Fraud indeed. I am contacting my bank.

    regards
    JEK

    delete


  • Posted: Apr 5, 2017 at 3:18 PM by an anonymous user from or near: Kansas City, Missouri, United States

    How don't contact this company to tell them i don't want their product now or ever.?

    delete


    • Posted: May 5, 2017 at 3:41 AM by an anonymous user from or near: Rugby, England, United Kingdom

      Beauty & truth Lamaca Cyprus.
      Look on Google on the name above for info it's a 100% SCAM.
      John

      delete


    • Posted: Apr 5, 2017 at 3:24 PM by info

      You cannot. Are they charging your credit card. If yes, contact your bank for help.

      delete


  • Posted: Apr 3, 2017 at 9:45 AM by an anonymous user from or near: Cedar Hill, Texas, United States

    Step by step this is what I am dealing with, Thank you for the idea of having the bank block your card. I will get on it right away
    Deb.

    delete


  • Posted: Mar 31, 2017 at 11:02 AM by an anonymous user from or near: Fair Oaks, California, United States

    I also was scammed. If you pull up the address or at least the one I have, it looks like a vacant field, no building and a dirt road. 415 Bussen Underground Rd. St. Louis Mo. I emailed to get the RMA# received 6 of them! Their other addresses look fake also! I am only out $4.95 as soon as other charges came in my bank, I will block my card!

    delete


    • Posted: Apr 3, 2017 at 9:46 AM by an anonymous user from or near: Cedar Hill, Texas, United States

      I will block my card as well and I was about to do the same, google the address. Thank you for the info

      delete


  • Posted: Mar 29, 2017 at 1:11 PM by an anonymous user from or near: Victoria, Texas, United States

    Beauty & Truth is a scam, do not buy anything from them!

    delete


  • Posted: Mar 22, 2017 at 12:56 PM by an anonymous user from or near: Rouen, Normandy, France

    I have received for several months products of this company. I have just unsubscribed I will see if they send me again. I just got one today. I do not see any flow but it worries me anyway. Can you tell me what the name of the debtor would be?
    Thank you

    delete


  • Posted: Mar 21, 2017 at 6:45 PM by an anonymous user from or near: Chicago, Illinois, United States

    I paid $4.95 for shipping as requested, per the advertisement! It is a recording, asking which product you would like to renew, but does not give you the option to speak to anyone!This recording just repeats itself, over and over! (The # is: 1-866-710-5109.)When I received the package, it included full size products (which I didn't expect) and the two samples, which I originally expected. So, I wanted to return the full sizes, as it stipulates, if not returned within 15 days, my card would be charged for the regular sized products! However, there is no indication of how much these products would cost me, so I decided to call the number that was on every piece of advertisement.

    It is a BOGUS number, as the recording keeps on repeating itself and does not give you the option to speak to anyone! Then, in one of the emails sent to me, there was another number and this time spoke to a guy who sounded like he was from India! I told him my situation, told him I was requesting an RMA# so I could return the mdse. and he said there wasn't anything he could do. I asked him where he was located and he said California. I asked him what city and he mumbled somewhere I never heard of, so I asked what city was he near and he couldn't answer me. His final response was to email the company at, support@findbeautyandtruth.com, so I did!!?? I am worried they will try and charge my card, as I cannot locate anyone to cancel this so-called "membership" that I never applied for!! These people need to be reported as this is a BIG SCAM!

    delete


    • Posted: Mar 21, 2017 at 9:15 PM by an anonymous user from or near: Oak Park, Illinois, United States

      same thing has happened to me. I plan to mail the package back to sender. They have already charged my bank account $88.49 and $9.90 in postage. Since I cannot reach them I will be going to bank tomorrow canceling my visa card and get a new one to prevent them from continuing taking money from my account, I am so angry!

      delete


  • Posted: Mar 20, 2017 at 11:46 AM by info

    Received via email:

    "I think I was scammed by a company on ( I am confused, now not sure if it was an advertisement on Facebook or an e-mail) I guess vanity made me order it. Because I am low income and I can't afford to make such irresponsible choices. I realized after I gave my visa card number and the safety three digits on the back of my card, that it could be fraudulent.

    I didn't finish going through the last pages, so I exited out thinking it would cancel my order. apparently it did not because I received my conformation e-mail on my order. But, I also immediately, I sent them an e-mail Stating; I canceled and Declined my order before it was completed. so, I would appreciate it if you would cancel all other advertisements and subscriptions that would be forthcoming and shred my credit card information in your system.

    I do not expect any new charges on my Visa card or I shall report you using my card without my Authorization, as of : 03-19-2017.

    Gratefully, Patricia,
    I forgot to tell them to remove my e-mail address from their mailing list.'

    delete


    • Posted: Mar 20, 2017 at 11:47 AM by info

      Hello Patricia,

      We are not affiliated with the fraudulent website that you have made your purchase on. Please contact your bank and let them know that you unknowingly used your credit card on a fraudulent and you want them to block the transaction and refund your money, or give you a new card.

      delete


  • Posted: Mar 19, 2017 at 12:15 PM by an anonymous user from or near: Jacksonville, Florida, United States

    I have also been scammed by beauty and truth! Scammers.

    delete


  • Posted: Mar 18, 2017 at 2:11 PM by an anonymous user from or near: Dallas, Texas, United States

    I also was duped but can't find a site that lets me cancel unconditionally. I did not agree to a subscription!

    delete


    • Posted: Mar 18, 2017 at 2:15 PM by info

      Contact your bank and have them cancel the transaction and refund your money.

      delete


      • Posted: Apr 3, 2017 at 10:00 AM by an anonymous user from or near: Cedar Hill, Texas, United States

        Just did this thank you.

        delete


  • Posted: Mar 17, 2017 at 10:31 AM by an anonymous user from or near: Brentford, England, United Kingdom

    I'm glad I'm not the only one that's been gullible & similar has happened to me. I'm about to cancel my so called membership too. They took £2.95 extra out of my account , which I noticed as a card payment to PASS IT ON !!! I know strange,so l also contacted my bank,they did the same as yours & got my money back. I know it's not a fortune, but if I had not become suspicious who knows how much they would take out next time for this so called membership.

    Regards Jackie.

    delete


  • Posted: Mar 16, 2017 at 11:17 AM by an anonymous user from or near: Los Angeles, California, United States

    I also received products which were sample supposedly then 15 days later billed $98 dollars! Thank God Bank of America declined both as they recognized their name but said they go by several names not what is on product. Beware they are ripping people off!

    delete


  • Posted: Mar 14, 2017 at 10:07 AM by an anonymous user from or near: New York, United States

    I totally agree with the statements of the above writer. I have tried numerous times to get an RMA number to put on the outside of the "returned" product which I had never ordered and can't get past the recorded message asking if I want the serum or the Erase product.

    I'm contacting my Lifeloc and see what they can do to help me. I hope no one else gets trappedby this evil company.

    delete


    • Posted: Mar 16, 2017 at 11:19 AM by an anonymous user from or near: Los Angeles, California, United States

      Right on I was glad Bank of America recognized their charge and declined

      delete


  • Posted: Mar 8, 2017 at 12:23 PM by info

    Received via email:

    "Dear Sirs,

    I feel I may have unwittingly also been duped by this company having ordered the samples and now find they have charged my credit card for items I did not order and that also it is a membership scheme which was not highlighted at the time of ordering.

    I have instructed Barclaycard to block the unauthorised payments and block any future payments to this company.
    I have asked them for prepaid postage to return the unwanted samples (as I am not prepared to pay the overseas postage to return them) and await their response.

    Sincerely,
    Kathy."

    delete


    • Posted: Mar 14, 2017 at 10:10 AM by an anonymous user from or near: New York, United States

      Good for you Kathy, best wishes, Liz

      delete


  • Posted: Mar 6, 2017 at 6:03 AM by an anonymous user from or near: Belfast, Northern Ireland, United Kingdom

    The same has happened to me... I only noticed the scam when amounts of money left my account, £78.49 on both occasions. Be careful.

    delete


  • Posted: Mar 3, 2017 at 10:52 AM by an anonymous user from or near: Rutherglen, Scotland, United Kingdom

    Like you I responded to an online offer for a tube of cream, cost £18, but was sent a box of products that I did not order, and was surprised. Shortly after, my account was debited 7 times to the sum of £159. I was surprised, as I had only clicked on the offer for the tube of cream. I was advised by my bank that the single click must have committed me to more than the single item. They advised to contact Beauty Truth by phone. I instructed them to end their relationship with me which they agreed to do. I requested them to send me an email as evidence of this.

    I instructed my bank to block further payments, should they demand more money. My bank advised me that I could be in breach of my statutory obligations to the company, which apparently I had entered into when I clicked the button. I said fine, I will deal with that if it happens.

    Hope this helps any other suckers who like me go bug-eyed at the chance of a free tube of wrinkle cream with the Dragon's Den endorsement.

    delete


  • Posted: Mar 2, 2017 at 10:21 AM by an anonymous user from or near: Manchester, England, United Kingdom

    I also have just been scammed by mybeautyandtruth free sample face cream. I have 2 charges on my account for £4.95 and £3.95. The advert promised a 30ml jar of face cream at a trial price of £4.95 which I accepted. The £3.95 was for an eye syrum that I didn't didn't want but was sent to me anyway.

    As I went to cancel the membership I had no knowledge I had signed up for, they offered me the 30ml cream and 15ml eye syrum at a cost of £28.00 to keep ( funny that's what I thought I had paid £4.95 for already) if I did not wish to keep them I had to send them back to Cyprus at my own cost otherwise I would be charged £78.00 for the products. After reading these complaints on this website, I have contacted my bank and blocked any further payments to be made to mybeautyandtruth and have as an additional security, cancelled my card. I hope they get scammed the same way as we all have here, but somehow I don't believe that could be possible.

    delete


  • Posted: Feb 27, 2017 at 3:27 PM by an anonymous user from or near: Liverpool, England, United Kingdom

    I also have been duped by this company just like you but they have taken a hundred pound off me. I am livid I have been on to Santander, but they have said they can't do anything now they have another sixty pounds off my card I have tried to ring them but they don't answer.

    I only asked for the sample and the next day I cancelled my order. I can't get in touch with them I've spoke to Santander tonight because my husband got an email saying my order is on its way and they have said the money has already been taken. I am livid

    delete


  • Posted: Feb 27, 2017 at 11:56 AM by an anonymous user from or near: Sheffield, England, United Kingdom

    28/2/17

    I have just been conned by this company enrolling my wife for a membership I did not apply for and charging an extra £3.95 over and above the postage from Larnaca of £4.95 which I agreed to.

    I only asked for a sample of the Dermagen cream but was sent the Eye cream as well
    Tried to cancel both future deliveries of both products but the system only allows one cancellation and the charge for that is £28.95.

    I am off to the bank tomorrow to block this company from debiting my account

    Every dragon who supported this company ought to be ashamed and I intend to contact them all about this fraudulent trading and report it to the Financial.

    Ombudsman
    Regards
    RSP

    delete


  • Posted: Feb 20, 2017 at 1:30 PM by an anonymous user from or near: Huntington, West Virginia, United States

    As usual, they are at it again, still trying to get my (RM) from them. I'm not stopping till get my money back.

    delete


  • Posted: Feb 18, 2017 at 3:04 PM by an anonymous user from or near: London, England, United Kingdom

    I had an email from Tesco to fill in a quick survey to get a free gift for doing so, the result was the scam as explained in the above I have just sent email and I will contact my bank to block them from being able to withdraw funds from my account.

    delete


  • Posted: Feb 16, 2017 at 2:33 PM by an anonymous user from or near: Los Angeles, California, United States

    I need an address to send the product back! I have been calling and only get a recording!

    delete


  • Posted: Feb 15, 2017 at 8:24 AM by an anonymous user from or near: London, England, United Kingdom

    My wife filled in a John Lewis online survey and as a "prize" was "awarded" some free skin care products.

    However, when progressing the order further and after giving our Credit Card details she was informed of two extra "postal costs", one for £4.95 and one for £3.95 which we reluctantly paid. (since they already had our card details they would have charged anyway).

    The goods arrived today, some five days later from Larnaca in Cyprus and she only then learned that she is now a "Member" of a club she never applied to join and that she is part of a monthly subscription plan.

    My wife is furious so now I just want to cancel everything about this site but find out on "beautyandtrurth's" easy to use "Cancellation web-site" that it will cost £28 to "cancel" the membership.

    So why should anyone trust anything "beautyandtruth.com" have to say let alone pay any cancellation fees?

    Our advice, don't ever answer online Surveys, even though they are supposedly to comment on good and trusted merchants like John Lewis or Boots the Chemist.

    delete


  • Posted: Feb 9, 2017 at 11:57 AM by an anonymous user from or near: Farrington, North Carolina, United States

    I have been calling the customer service number, all I get is a message to order more. I have sent an e mail for an RMA number called a different number got an answering machine for a call back. I was also sent a product I did not order. If my car discharged I will block them also. Thank you for your letter, this is a scam. Joan.

    delete


  • Posted: Jan 19, 2017 at 3:07 PM by an anonymous user from or near: Santa Clara, California, United States

    This article is completely accurate I have tried to contact them by mail, phone and e-mail and online haven't gotten anywhere. You are unable to even to speak to a person or send a e-mail. This is one big scam and I'm sorry it was even offered on Facebook. I have learned my lesson and will stick with Chanel and spend the extra money to a repeatable company. Janet.

    delete


  • Posted: Nov 25, 2016 at 11:26 AM by an anonymous user from or near: Aylesbury, England, United Kingdom

    Meant to say also, they seem to trade under two names: My Spring Beauty and Beauty and Truth. My bank gave me this info.

    delete


    • Posted: Mar 21, 2017 at 9:34 PM by an anonymous user from or near: Oak Park, Illinois, United States

      Also Visibly Changed and Age Defy.

      delete


    • Posted: Mar 15, 2017 at 12:23 PM by an anonymous user from or near: London, England, United Kingdom

      They also trade under preserved youth and fresh face. They are just blatant thieves.

      delete


      • Posted: Mar 16, 2017 at 11:25 AM by an anonymous user from or near: Los Angeles, California, United States

        Also using Spadelightful and inter-beautiful as scam names.

        delete


  • Posted: Nov 25, 2016 at 11:23 AM by an anonymous user from or near: Aylesbury, England, United Kingdom

    I have just been coned as well and have gone onto my bank to stop any other payments. Like you they took the extra money out. Thank you for the warning.

    delete


  • Posted: Nov 18, 2016 at 8:34 AM by info

    Received via email:

    "I have been trying to contact Beautyandtruth.com for the past week as they have taken £78.49 and £69.99 for products which I have received but never was aware of ordering. I cancelled these items immediately and asked for my account to be credited forthwith. I was supposed to hear from them with 48 hours, but have heard nothing nor can I speak to a representative. This seems like a big scam so how can I have recompense? I am 88 years old with only my government pension and cannot afford to lose this money."

    delete


    • Posted: May 13, 2017 at 4:12 AM by an anonymous user from or near: Ticehurst, England, United Kingdom

      Please contact your bank immediately. They know about this scheme and sat they have hundreds of complaints about this company. It is a major scam which seems so innocent!

      delete


    • Posted: Mar 16, 2017 at 11:26 AM by an anonymous user from or near: Los Angeles, California, United States

      Contact your bank fraud dept.

      delete


    • Posted: Nov 18, 2016 at 8:37 AM by info

      Please contact your bank to determine if they are able to refund your money and block further transactions from the fraudulent website. Or, cancel your current credit card and give you a new one.

      delete


  • Posted: Nov 14, 2016 at 10:35 AM by an anonymous user from or near: Stroud, England, United Kingdom

    Hi,

    I'm glad I read this article - thanks for posting. Exactly the same has happened to me and I have cancelled this membership.

    However, I still have the products they sent to me and have been on the phone for ages to find out where I should send them back without luck! I really don't want to spend money on sending them back to the USA - any ideas would be gratefully accepted.

    Thank you.

    delete


  • Posted: Oct 13, 2016 at 9:54 AM by an anonymous user from or near: London, England, United Kingdom

    Hi, just contacted my card issuer, the same thing has happened to me, I'm so pleased that I read your e-mail, thanks.

    delete


  • Posted: Sep 28, 2016 at 9:07 AM by an anonymous user from or near: Milford Haven, Wales, United Kingdom

    I do not wish to receive /or request any more of your products. I understood the free sample I was getting would allow me to try out the creams, NOT sign up for more. I wish to cancel and will ask my bank to see no future money is taken from my account.

    P A Stevens.

    delete


  • Posted: Sep 28, 2016 at 8:53 AM by an anonymous user from or near: Milford Haven, Wales, United Kingdom

    I also had what was supposed to be a free sample, only to discover future supply's would be sent at a cost. I do not want this and hope I have made this clear in my letter to them.

    delete


  • Posted: Sep 24, 2016 at 1:47 PM by an anonymous user from or near: Cardiff, Wales, United Kingdom

    Exactly as the woman above except that when I phoned to cancel order on the phone, they asked me if I paid £28.00 and I could keep full size items. I had been on computer all afternoon and was fed up so I said I would that will teach me to not be so silly again.

    delete


  • Posted: Sep 24, 2016 at 7:05 AM by an anonymous user from or near: Islington, England, United Kingdom

    Would like to know how to cancel the said membership that I did not agree to, or want!

    delete


    • Posted: Sep 24, 2016 at 9:54 AM by info

      You cannot trust them to cancel your membership. Did they charged your credit card? If yes, contact your bank and tell them to cancel the charges and refund your money because they were done on a fraudulent website.

      delete


  • Posted: Sep 7, 2016 at 5:48 PM by info

    Received via email:

    "This company of "findbeautyandtruth" or maybe "fitnessbionics" sells something like Cellvia and Hydrolux.
    You order a trial of one and immediately another one pops up. Both are nearly the same price. You can't stop the order, even though one just pops up without your approval and since they already got your credit card, they charge that one to you also. If you don't cancel within 14 days by reading small print they charge your credit card for even more money.
    They then charge your credit card $93.59 for one and $93.95 for the other one that you never even ordered.
    When it shows up on your card it is called "OvercomingtheBndrs" AMVCONNECTIONFL" and another is Developments8446079631.
    They claim that you cannot return the product even though it REALLY STINKS. I mean,it smells bad.
    They claim that they are not the right company to be talking to when you try to get rid of them and their products.
    This HYDROLUX and CELLVIA, in my opinion, are complete rip-offs and improper in every respect."

    delete


  • Posted: Jul 25, 2016 at 7:50 AM by an anonymous user from or near: Poole, England, United Kingdom

    I filled out a supposedly Boots survey for which I would supposedly receive a FREE cream sample but would need to pay £1.99 p&p. Fine, but after giving my credit details & saying NO to any other products & confirming standard p&p of £1.99, my credit card was charged almost £9.00. I then immediately contacted my credit card company who warned it was a scam & put a block on any further transaction but they had already put the first charge through!

    delete


  • Posted: Jun 21, 2016 at 4:11 PM by an anonymous user from or near: Grand Island, Florida, United States

    I also paid more money and more product than I wanted. My debit card was also compromised and the next retailer I was at wouldn't accept my card. My bank had to do something for me to use my card again. (I probably should have canceled the card and got a new one. I also want to cancel any further dealings with this company and I don't want to order anything else. So far I haven't seen where I can cancel.

    delete


    • Posted: Jun 21, 2016 at 4:42 PM by info

      I recommend getting a new card.

      delete


  • Posted: Jun 16, 2016 at 12:20 PM by info

    Received via email:

    "I ordered a sample of 6.95 euros on the site mybeautyandtruth.com and added a product for 38 euros. My account was debited immediately. On May 25, an email notified me of the expedition; today is June 16 and I have not received even a first telephone reminder. I called again that day, I am told to contact the post because shipping is real. mybeautyandtruth.com I think is preferably a dishonest site based in Cyprus!

    delete


  • Posted: Apr 5, 2016 at 9:53 AM by an anonymous user from or near: Sun Prairie, Wisconsin, United States

    I have been trying for 2 days to cancel my order online with no success. I tried the serum for 10 days and saw no difference what so ever. Please cancel any further orders of renewing serum ce that you have for me, I am cancelling my order and don't send me anymore of ANY of your products. I made a big mistake and ordered this and it has done nothing for me. CANCEL - CANCEL - CANCEL- CANCEL!!!

    delete


    • Posted: Apr 5, 2016 at 12:54 PM by info

      This website is not associated with the two fraudulent websites, therefore, we will not be able to cancel your orders. Please contact your bank and have them cancel the charges.

      delete


  • Posted: Mar 21, 2016 at 9:41 AM by an anonymous user from or near: Winston-Salem, North Carolina, United States

    This happened to me with a face cream. Got the sample and then they sent a regular sized bottle. The small print says you will have to pay for that and it will be sent to you on a regular basis. It cost me $80. I suggest everyone to be very careful with this sample stuff. I just do not order these thing now.
    Thanks

    delete


  • Posted: Mar 20, 2016 at 11:55 PM by info

    Received from an anonymous user via email:

    "Found a misleading advert on Facebook.com. It says that the host of BBC's One Show Alex Jones stormed off the show. When the person clicks onto it. It sends you to people.za1e.com and says things about her leaving the show and calming herself down with "dr. Oz cream" or something behind the lines of that. The site is an imposter of the real People site and all the buttons redirect to findbeautyandtruth.com where you can "Buy" the cream which really steals your information."

    delete


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