Online Threat Alerts (OTA) - Alerting you to scams and frauds.

My Beauty and Truth at mybeautyandtruth.com
My Beauty and Truth at mybeautyandtruth.com

I came across an advertisement on www.mybeautyandtruth.com for a FREE sample of Dermagen iQ (Clinicderma). The advertisement is also on the fake website: www.findbeautyandtruth.com. All I had to pay was £4.95 for postage & handling. When the package arrived it had another product in it which I had never ordered and I noticed on my credit card an additional amount of £3.95 (Skinspa) had been debited without my permission since I never ordered it. Shortly after I ordered the Dermagen iQ sample I had a message from Barclaycard saying that they were checking my account for fraudulent transactions and asking to confirm that 3 recent debits were all mine. Among those debits was the said £4.95, which I told Barclaycard I had agreed to. The £3.95 must have been debited shortly afterward, and since I never agreed to this charge I contacted Barclay Card, told them the story and had my account blocked for this company and the £3.95 reversed.

I also wrote an email to support@findbeautyandtruth.com telling them exactly what I thought about their dubious practices. (Quote from my email) “I also noticed on the site AFTERWARDS that at its bottom in tiny print under Terms and Conditions you mention “Membership Terms & Conditions”.

When ordering the sample cream I never agreed to any membership program and I, therefore, would like to make it very clear that I herewith cancel any membership that I might have inadvertently entered into and forbid any further charges to my credit card. Furthermore, do not supply any further products to me!” (End of quote).

I also asked them for pre-paid postage if they want the used samples back – which according to the website where I “ordered” the first sample was not required – because I am not prepared to fork out postage to an overseas destination. I do not trust this company and probably never would get a refund.

So far I have only lost the £4.95 for postage and packing and I do not intend to return this product. I held up my end of the bargain by paying £4.95 as requested and as far as I am concerned the product belongs to me since it was an advertised as a FREE SAMPLE.

The other non-requested product they can have back but only if the postage is pre-paid. Any further products they try to charge me for will be rejected and Barclay Card will reject any attempted debits.

I have noticed that other people have lost a lot of money and that is the reason why I am writing about the steps I undertook. By the way, I did not wait 15 days as stipulated in their “Terms & Conditions”, I wrote to them immediately after they charged me for an item I did not request and I cancelled the so-called unwanted “membership” at the same time.

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Comment sectionComments / Answers (270)

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Comment count 270

by an anonymous user from: Penrith, England, United Kingdom

Thieving b**tards dragons den should be to be known what's going on!

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by an anonymous user from: Brentford, England, United Kingdom

they stuck me for £24.95 a month, for 7 months before the payments were stopped. I'm trying to get my bank to refund this money.

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by an anonymous user from: Irlam, England, United Kingdom

I was sent a sample pack for £4-95 post and packing.

And then had £69-99 and £79-49 taken out of my A/c
The telephone no doesn't exist !

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by an anonymous user from: Northampton, England, United Kingdom

My bank account has being violated. The account RIGHTERSKIN has taken out £4.95 for a FREE TRIAL of so called wrinkle cream and a further £78.49 with a statement underneath my account saying’Recurring Visa Transaction.

I am disgusted and enraged by this company’s selling tactics. This product was advertised and approved by the company DRAGONS DEN.

The so called females, whom cannot BE call ladies were on this programme and sanctioned and given money by THE TEAM OF DRAGONS DEN.

I feel I have good earned money after bad as the product sold is more than useless.

I have rang and emailed this company with no response

SO ALL DECENT LADIES BEWARE.

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by an anonymous user from: Edgware, England, United Kingdom

I've had the same experience. How are they getting away with this scam? My bank have said they will block any future payments but I have lost 78 pounds.

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by an anonymous user from: Sheffield, England, United Kingdom

The same scam from this company and they have now charged my TSB Credit Card for £79 for a product which I have not requested or received but, unlike Barclay Card, TSB will not help me.

They will not get me the payment back and are siding with Truth and Beauty saying that I took out the subscription so it is all my fault. They have only agreed to stop future payments so I've lost £79.

I have cancelled my TSB Credit Card as they will not help me get my money back and are, clearly, not interested in preventing further fraud as they told me this morning to sort it out myself with Truth and beauty. Please be careful if you have a TSB Credit Card.

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by an anonymous user from: London, England, United Kingdom

I have experienced the exact same scam as mentioned above using Post Office Credit Card and costing me an extra 78.49 pounds from Skin-Free.com GB for nothing !

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by an anonymous user from: Portsmouth, England, United Kingdom

I to have been scammed by the same scam. In my last bank statement money had been taken out of my account with under each one (recurring visa transaction)how cheeky is that.

I went to my bank went into an office and explained to the fraud department. They acted straight away put in place action to protect my account. Please please don,t order from this scam site your money will be stolen.

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by an anonymous user from: London, England, United Kingdom

I too sent off for a 'free sample' of face cream from Beauty and Truth. Unfortunately, I am not as savvy as you and didn't stop my bank account in time. They keep taking money from my account and I can't get them to stop.

The total they have stolen from me so far is £445.44. I'm not rich and this theft represents a severe reduction to my earnings. I don't know what to do. Please help. I urge anyone thinking of getting involved with this scam company not to. It is blatant theft. Amanda.

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by an anonymous user from: London, England, United Kingdom

Me too; managed to get an answer on the phone - I blasted them - told them I had reported them to Action Fraud as well - stopped my card thankfully

still waiting for an email which I requested to confirm cancellation of membership and how to return goods - address is Larnaca - I will take it to Cyprus when I go on holiday and stick it through their letterbox there if I hear nothing.

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by an anonymous user from: London, England, United Kingdom

I too have been caught out by the "free trial" that is actually not a free trial

I was immediately debited £28.85 for DermageniQ,Expert LiftiQ and lash serum. The invoice with the products gives no clue as to the pricing of each.

This is blatant, scurrilous marketing to draw you into an automatic delivery programme that will undoubtedly cost hundreds of pounds.

I want no more to do with this shameless set-up. When I tried to call them they were inexplicably " not answering the phone". I wonder why?

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by an anonymous user from: London, England, United Kingdom

I also got caught on this scam from Find beauty and /truth.com, on Dermagen iQ, I paid the £4.95 postage and also on the site for Expert Lift iQ eye serum.

On my credit card, I have been worse off than the previous complaint customer. I have been charged for the two items £78.49 and £69.99 respectively, plus £4,95 and £3,95 for postage on these items. I also did not see any small print on sale and conditions. When I telephoned them on this they said that I accepted their conditions and I was over the time of renewal.

This is an appalling sales pressure. Surely when they state that it is a free sample it is a free sample and not one to be charged afterward. I warn people pf this sales pressure. I'm not saying the items are not good, but I like to try and buy at my leisure and decide afterward if I like the product.

Not give my details to pay for postage and it is a scam to get a person's particulars and push sales on them. Please beware of these adverts on your phone or computer. I am going to seek advice on this pressure sale from my solicitor

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by an anonymous user from: Colchester, England, United Kingdom

I sent for a sample of expert liftiq and dermangeniq which I received I paid the posted and packing on my credit card which I agree to now I have had money taken from my account which I did not agree to. I need to take it further to police

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by an anonymous user from: Southampton, England, United Kingdom

I too have been caught out.I had just over £78 withdrawn from my bank but it's too late to stop the payment and I have lost it.

I also up till now have received NOTHING for this. I can't seem to get hold of anyone to ask for a refund. So this has been a costly experience !!

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by an anonymous user from: Hereford, England, United Kingdom

I cancelled my 'subscription' by email and any payments requested to my bank will be blocked. And I'm not returning my free sample either.

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by an anonymous user from: London, England, United Kingdom

Same thing happen to us; fraud dept of our bank investigating the matter, also reported the matter to Fraud Squad,

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by an anonymous user from: Brighton, England, United Kingdom

Unfortunately I have also fallen for this scam I suspected something was wrong when I read the terms and conditions which are only visible after they have your card details

I contacted them the day after I received the products to cancel any future products or payments Just has an e mail to say had to products to warehouse within 14 days to avoid any further charges The e mail did not include the promised code or warehouse address

I have contacted my bank and cancelled my card I just hope this is enough

I have not tried the products as based on my own experience and what I have read I am not even sure they are even safe to use

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by an anonymous user from: London, England, United Kingdom

Why is this scam still going on if it is known about!
Have instructed my bank not to pay out anything to this company in the future.
Products do not do what they claim! Stick to cheaper creams for good results!
Badly let down of Sussex

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by an anonymous user from: London, England, United Kingdom

My wife was caught in the same scam. She thought that she was getting product free of charge and I now find my Credit card has been charged a monthly charge of £78.49 plus another £51:00 to day for product in transit. I have asked mastercard to block these transactions.

I have also written to the company to cancel any further transaction or membership.

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by an anonymous user from: London, England, United Kingdom

This is just a huge scam. They sent me products I didn't ask for and when I went to cancel my membership they have charged me for them.

They have taken £80' off my credit card. I have had a huge row with them on the phone and demanded they refund my money.

Not that hopeful it will happen but have cancelled my card to ensure they can't get anymore.

Do not get involved with them.

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by an anonymous user from: London, England, United Kingdom

it appears this is a well organized scam. I have had the same thing happened to me, my bank are now looking into it; as far as I am aware, no such subscription was agreed by me.

Can anyone give me the email address of Beauty and Truth for me to cancel this order.

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by an anonymous user from: Swansea, Wales, United Kingdom

I have also been caught, but it was sent to me via an email to participate in a survey for boots, I was given the option of having a number of gifts but went for the face creams, all I had to do was pay postage and packing.

What I didn't see and I don't think that it was there was that they reckon I had signed up for the full package, cost me £148.48.

The telephone number of the company is 0845 5281835, when you do a search on the number, if it is a genuine company the details should come up, but they dont. Anyone out there offer any suggestions, Dermarenew and Pillowsoft skin I was billed for.

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by info

You cannot them to cancel, so cancel your current credit card and get a new one.

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by an anonymous user from: London, England, United Kingdom

help; I've also had dealings with this so called company . I ordered this free sample for 4.95 inc of p/p yes I received it but they enclosed another item I didn't ordered.

Also stating in the parcel was 4 items. I never ordered, but only received the two.

I immediately got on my bank site and found they had taken £11.87. So now have the added stress of cancelling any more attempted debits .

I also had a call from my bank asking if I was aware of this transaction of 4,95 which I informed them I did.

Now I wish I had cancelled there and then, the bank obviously knew it was a scam.

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by an anonymous user from: London, England, United Kingdom

Yes, I have also been scammed by this company not only for post and packaging they also took 79 pounds out of my account I have tried to get this back they keep saying it has been paid into my bank account. I have even sent them proof of that was not true so people beware of this company!£

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by an anonymous user from: Hereford, England, United Kingdom

Beauty & truth have taken money out of my account without me agreeing to any subscription

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by an anonymous user from: Edgware, England, United Kingdom

It looks like they are the same as Arc Labs Inc.... repeat scam merchants based in Northampton -Victory House
Northampton Business Park
400 Pavilion Drive
Northampton
NN4 7PA

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by an anonymous user from: London, England, United Kingdom

Yesterday I reported that I had been scammed by Beauty and Truth. The bank have raised a dispute investigation and blocked any future payments. I emailed the company informing them of the action I have taken and told them I would return the products on receipt of a prepaid label.

Despite being told not to contact me again I am receiving daily emails - from TaipeI - all worded the same but under different names. I have emailed the BBC to ask if they are aware that the name of Dragons Den is being used to promote these products. I am also reporting the issue with Action Fraud and I am adding this post to encourage others to do the same.

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by an anonymous user from: London, England, United Kingdom

I have also been scammed by Beauty and Truth. I too could not find a way out of the website without clicking on another product. Unfortunately, I didn't have the sense to leave the website and have now been charged for two items I didn't want at a cost of £19.95 each.

I have raised a dispute with the bank and will now email Beauty and Truth to cancel my "subscription". I have been made to feel a fool for not seeing the warning signs but now my eyes are wide open.

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by an anonymous user from: London, England, United Kingdom

I have just agreed to take a "free" trial sample of 2 products and agreed to pay postage to receive them.

I have just received 4 emails confirming that I am in a membership scheme and that I will be charged for the products in full plus every 30 days I will be charged £29.99 for products I do not want.

This is all today 13/6/80 so these people are still scamming us. I am at a loss as to how this has happened to me and am going to take steps to stop this.

Anyone else out there been scammed and how can we publicise this nationwide to prevent others being deceived in this way?

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by an anonymous user from: Edgware, England, United Kingdom

I did attempt to cancel the samples I ordered thinking I was ordering samples, but they said it was too late to cancel and I needed an RMA to ship it back. They only provide a PO Box to return the product which isn't accepted on the courier site they use. When I rang them they said they could only provide a PO box number. Why are they allowed to keep scamming customers?

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by an anonymous user from: Edgware, England, United Kingdom

I fell for this scam a week ago. I realized something was wrong when I couldn't find my way out of the website without apparently ordering more goods, - the first was a free sample with only p&p of £4.95 to pay. I contacted my bank immediately and was just in time to stop five more payments being taken.

The bank blocked my card and I now have a replacement, along with the bank's assurance that no further payments can be taken. I shall email this company to cancel any inadvertent on going order and certainly will not be giving them another penny. I ended up paying less than £10, which is so lucky compared to some - and I have the product.

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by an anonymous user from: Maidenhead, England, United Kingdom

They took over a hundred pounds from my account for two products. I only wanted the samples. Fraud dept looked into the matter and Nationwide refunded my money. I want nothing to do with them.

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by an anonymous user from: London, England, United Kingdom

exactly the same happened to me,I am at a loss at what action I should take. I've notified my bank but still waiting for a reply.

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by an anonymous user from: Liverpool, England, United Kingdom

I have been taken in by this scam and will be doing exactly as you have done. Feel a bit of a fool.

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by an anonymous user from: Ripley, England, United Kingdom

I have been had by this scam they sent me a bill with 4 items on no price and only 2 things have arrived,will cancel my card.

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by an anonymous user from: London, England, United Kingdom

Agree, a total scam and impossible to deal with them.

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by an anonymous user from: London, England, United Kingdom

I too am involved in this scam. Two items arrived today. I rang up the phone line and spoke to woman who was determined to read her script!

I told her l wanted to receive no more items as l could not afford the cost. I have until 1st July to ring again.

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by an anonymous user from: London, England, United Kingdom

I too have been scammed by them. Please do not wait, cancel TODAY.

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by an anonymous user from: Birmingham, England, United Kingdom

Unfortunately, I also have been scammed by beauty and truth, I put in my details to buy the £4.99 cream, then as I went to pay it kept comming up with other offers that didn't give me a option to say no, in the end I just closed it down without confirming purchase, as I was getting nervous to what a was getting myself into.

I did not agree to any finale purchase,I did not complete payment! however they sent me two products, with 4 products listed on a invoice, no amounts next to them, how do I explain to my very caustiouse parntner that I may have unwittingly purchased a item I didn't want and I had no idea how much they was charging me for it, so far I have come across Three payments to skin so fresh, unwrinkle skin, and younger face .com as a result of enquiring about the cream.

I emailed and phoned (no. not recognised to cancel anything they had done, with no response, now i've cancelled my bank card to prevent them taking anymore money.

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by an anonymous user from: Irlam, England, United Kingdom

I instantly didn’t ask for anything other than a free sample of beauty &truth anti aging cream. However, today l received 2nd pot of cream which I do not want. please remove me from monthly payments. l will refuse to pay for them.

I will get in touch with my credit card company and advise them not to take any money for this firm . Please stop any more and save me a lot of hassle thanks

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by an anonymous user from: Broadstairs, England, United Kingdom

Furious, I fell for the SCAM of Beauty and Truth, also known as Pillowsoftskin and Freshface.

It was only when a small package arrived today that I had not ordered, that after some help from my Credit Card company, that I had been taken for a FOOL, for the sum of £234.87.

They have now blocked them from my account, and have put in place a claim for this money.

I have emailed support-findbeautyandtruth.com, and have now received their email that confirms the cancellation of my Expert Lift iQ and Dermagen iQ refill subscriptions.

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by an anonymous user from: Belfast, Northern Ireland, United Kingdom

I am absolutely furious that I fell for the SCAM of Beauty and Truth. This "umbrella" Company has duped me out of £132.46 in less than a month using different names, surely this is illegal.

My bank has now involved their fraud team to investigate this Company and try to get my money back.

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by an anonymous user from: Birmingham, England, United Kingdom

This Company should be banned in the UK, They are a complete scam and like a fool, I fell for it after taking a TESCO survey. They are obtaining money by deception and should be prosecuted for it. MM

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by an anonymous user from: Bishops Stortford, England, United Kingdom

I have done the same survey for Tesco and made the same foolish error, this scam has taken £4.99 for postage and £29.99 for something else that I have no Idea what it is. I am trying to rectify this with my bank who are being quit helpful.

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by info

Received via email:

"Please see below stupid scam I have fallen for. I was offered an award for doing a Boots survey and this is the result. IAs you can see I am trying to stop ‘reward’ being sent.

No obvious T&Cs on the survey site. I have alerted my bank but what else can I do and how do you stop others being caught. I am an absolute fool, I know but I have been truly hoodwinked as I have done other surveys for Boots. Advice welcome. Elizabeth Louch

PLEASE CANCEL THIS ‘ORDER’ WITH IMMEDIATE EFFECT. I DO NOT WISH TO TRIAL OR CONTINUE TO USE YOUR PRODUCT. DO NOT SHIP THE ‘REWARD’

IF NECESSARY SEND AN RMA, Return Merchandise Authorisation.

Mrs Louch

Beauty and Truth

ORDER CONFIRMATION

Hello Lizzie,

Thank you for placing your order with Beauty & Truth! We hope you'll love our skin care products as much as our products love your skin.

If at any time you have questions about your order, we're always here to help, 24/7?. Call us at 44-845-528-1257, or email us at support-findbeautyandtruth.com.

SHIPPING INFORMATION
Your order will ship to:
Lizzie Louch
8 Brimstone Road
Ipswich,
IP8 3QY

Once your order has shipped, you will be notified with a shipping confirmation email, which will contain your order's tracking number.

BILLING AND MEMBERSHIP DETAILS

If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery Program. At the end of your 15-day trial period your Visa ending 7683 will be charged the value of your trial order. Every 30 days thereafter, you'll be sent a refill order using your Visa on file. We offer a 30-day guarantee. Should you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handling. Return shipping is the responsibility of the customer.

THANK YOU FOR YOUR ORDER
Customer service: 44-845-528-1257
Open 24 hours a day,
7 days a week
Email: support-findbeautyandtruth.com
www.mybeautyandtruth.com

Get Outlook for iOS"

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by an anonymous user from: Reading, England, United Kingdom

I have just received my so called free sample from beauty and truth and after reading the comments from other customers and reading the comments from them on the “go ahead try me” piece of paper enclosed with the free sample I got suspicious as they stated if you did not want to continue to send the unopened full sized product back.

How is one supposed to find out if the product works if you only have two little sachets to try.

Can you please tell me my best option to cancel this “so called” membership. Shall I contact my Barclay,card?

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by info

Yes, contact your bank for help. You may need to cancel your card and get a new one to prevent them from continuously charging you.

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by an anonymous user from: London, England, United Kingdom

Hi, I too have just been scammed and for £49. Un-ordered goods sent after giving credit card number for £4.95 for the trial pot of creme. Obviously not going to get it back. Phone conversation would not cancel membership until date of renewal if I phoned them then. Don't go near this company.

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by an anonymous user from: Southend-on-Sea, England, United Kingdom

I have just received my free samples, noticed small print said in 15 days I would be debited £78 for each item, I immediately rang and cancelled and said it was a free trial, they said the products are not free just the 15 days trial to use them. I had to really force them to shut down account as they said to wait 15 days.

I don't think so, they could have then claimed all that money, the samples are full size and they say they want them back. I said they are here for your collection. barclaycard have also said no other payments will be paid to them. I'll send them back with a free post address.

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