My Beauty and Truth at mybeautyandtruth.com

Thieving b**tards dragons den should be to be known what's going on!

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I was sent a sample pack for £4-95 post and packing.

And then had £69-99 and £79-49 taken out of my A/c

The telephone no doesn't exist!

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My bank account has being violated. The account RIGHTERSKIN has taken out £4.95 for a FREE TRIAL of so called wrinkle cream and a further £78.49 with a statement underneath my account saying’Recurring Visa Transaction.

I am disgusted and enraged by this company’s selling tactics. This product was advertised and approved by the company DRAGONS DEN.

The so called females, whom cannot BE call ladies were on this programme and sanctioned and given money by THE TEAM OF DRAGONS DEN.

I feel I have good earned money after bad as the product sold is more than useless.

I have rang and emailed this company with no response

SO ALL DECENT LADIES BEWARE.

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I've had the same experience. How are they getting away with this scam? My bank have said they will block any future payments but I have lost 78 pounds.

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The same scam from this company and they have now charged my TSB Credit Card for £79 for a product which I have not requested or received but, unlike Barclay Card, TSB will not help me.

They will not get me the payment back and are siding with Truth and Beauty saying that I took out the subscription so it is all my fault. They have only agreed to stop future payments so I've lost £79.

I have cancelled my TSB Credit Card as they will not help me get my money back and are, clearly, not interested in preventing further fraud as they told me this morning to sort it out myself with Truth and beauty. Please be careful if you have a TSB Credit Card.

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I to have been scammed by the same scam. In my last bank statement money had been taken out of my account with under each one (recurring visa transaction)how cheeky is that.

I went to my bank went into an office and explained to the fraud department. They acted straight away put in place action to protect my account. Please please don,t order from this scam site your money will be stolen.

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I too sent off for a 'free sample' of face cream from Beauty and Truth. Unfortunately, I am not as savvy as you and didn't stop my bank account in time. They keep taking money from my account and I can't get them to stop.

The total they have stolen from me so far is £445.44. I'm not rich and this theft represents a severe reduction to my earnings. I don't know what to do. Please help. I urge anyone thinking of getting involved with this scam company not to. It is blatant theft. Amanda.

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Me too; managed to get an answer on the phone - I blasted them - told them I had reported them to Action Fraud as well - stopped my card thankfully

still waiting for an email which I requested to confirm cancellation of membership and how to return goods - address is Larnaca - I will take it to Cyprus when I go on holiday and stick it through their letterbox there if I hear nothing.

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I too have been caught out by the "free trial" that is actually not a free trial

I was immediately debited £28.85 for DermageniQ,Expert LiftiQ and lash serum. The invoice with the products gives no clue as to the pricing of each.

This is blatant, scurrilous marketing to draw you into an automatic delivery programme that will undoubtedly cost hundreds of pounds.

I want no more to do with this shameless set-up. When I tried to call them they were inexplicably " not answering the phone". I wonder why?

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I also got caught on this scam from Find beauty and /truth.com, on Dermagen iQ, I paid the £4.95 postage and also on the site for Expert Lift iQ eye serum.

On my credit card, I have been worse off than the previous complaint customer. I have been charged for the two items £78.49 and £69.99 respectively, plus £4,95 and £3,95 for postage on these items. I also did not see any small print on sale and conditions. When I telephoned them on this they said that I accepted their conditions and I was over the time of renewal.

This is an appalling sales pressure. Surely when they state that it is a free sample it is a free sample and not one to be charged afterward. I warn people pf this sales pressure. I'm not saying the items are not good, but I like to try and buy at my leisure and decide afterward if I like the product.

Not give my details to pay for postage and it is a scam to get a person's particulars and push sales on them. Please beware of these adverts on your phone or computer. I am going to seek advice on this pressure sale from my solicitor

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I sent for a sample of expert liftiq and dermangeniq which I received I paid the posted and packing on my credit card which I agree to now I have had money taken from my account which I did not agree to. I need to take it further to police

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Same thing happen to us; fraud dept of our bank investigating the matter, also reported the matter to Fraud Squad,

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Unfortunately I have also fallen for this scam I suspected something was wrong when I read the terms and conditions which are only visible after they have your card details

I contacted them the day after I received the products to cancel any future products or payments Just has an e mail to say had to products to warehouse within 14 days to avoid any further charges The e mail did not include the promised code or warehouse address

I have contacted my bank and cancelled my card I just hope this is enough

I have not tried the products as based on my own experience and what I have read I am not even sure they are even safe to use

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Why is this scam still going on if it is known about!

Have instructed my bank not to pay out anything to this company in the future.

Products do not do what they claim! Stick to cheaper creams for good results!

Badly let down of Sussex

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My wife was caught in the same scam. She thought that she was getting product free of charge and I now find my Credit card has been charged a monthly charge of £78.49 plus another £51:00 to day for product in transit. I have asked mastercard to block these transactions.

I have also written to the company to cancel any further transaction or membership.

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This is just a huge scam. They sent me products I didn't ask for and when I went to cancel my membership they have charged me for them.

They have taken £80' off my credit card. I have had a huge row with them on the phone and demanded they refund my money.

Not that hopeful it will happen but have cancelled my card to ensure they can't get anymore.

Do not get involved with them.

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it appears this is a well organized scam. I have had the same thing happened to me, my bank are now looking into it; as far as I am aware, no such subscription was agreed by me.

Can anyone give me the email address of Beauty and Truth for me to cancel this order.

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help; I've also had dealings with this so called company . I ordered this free sample for 4.95 inc of p/p yes I received it but they enclosed another item I didn't ordered.

Also stating in the parcel was 4 items. I never ordered, but only received the two.

I immediately got on my bank site and found they had taken £11.87. So now have the added stress of cancelling any more attempted debits .

I also had a call from my bank asking if I was aware of this transaction of 4,95 which I informed them I did.

Now I wish I had cancelled there and then, the bank obviously knew it was a scam.

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Beauty & truth have taken money out of my account without me agreeing to any subscription

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It looks like they are the same as Arc Labs Inc... repeat scam merchants based in Northampton -Victory House

Northampton Business Park

400 Pavilion Drive

Northampton

NN4 7PA

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Yesterday I reported that I had been scammed by Beauty and Truth. The bank have raised a dispute investigation and blocked any future payments. I emailed the company informing them of the action I have taken and told them I would return the products on receipt of a prepaid label.

Despite being told not to contact me again I am receiving daily emails - from TaipeI - all worded the same but under different names. I have emailed the BBC to ask if they are aware that the name of Dragons Den is being used to promote these products. I am also reporting the issue with Action Fraud and I am adding this post to encourage others to do the same.

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I have also been scammed by Beauty and Truth. I too could not find a way out of the website without clicking on another product. Unfortunately, I didn't have the sense to leave the website and have now been charged for two items I didn't want at a cost of £19.95 each.

I have raised a dispute with the bank and will now email Beauty and Truth to cancel my "subscription". I have been made to feel a fool for not seeing the warning signs but now my eyes are wide open.

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I have just agreed to take a "free" trial sample of 2 products and agreed to pay postage to receive them.

I have just received 4 emails confirming that I am in a membership scheme and that I will be charged for the products in full plus every 30 days I will be charged £29.99 for products I do not want.

This is all today 13/6/80 so these people are still scamming us. I am at a loss as to how this has happened to me and am going to take steps to stop this.

Anyone else out there been scammed and how can we publicise this nationwide to prevent others being deceived in this way?

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I did attempt to cancel the samples I ordered thinking I was ordering samples, but they said it was too late to cancel and I needed an RMA to ship it back. They only provide a PO Box to return the product which isn't accepted on the courier site they use. When I rang them they said they could only provide a PO box number. Why are they allowed to keep scamming customers?

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I fell for this scam a week ago. I realized something was wrong when I couldn't find my way out of the website without apparently ordering more goods, - the first was a free sample with only p&p of £4.95 to pay. I contacted my bank immediately and was just in time to stop five more payments being taken.

The bank blocked my card and I now have a replacement, along with the bank's assurance that no further payments can be taken. I shall email this company to cancel any inadvertent on going order and certainly will not be giving them another penny. I ended up paying less than £10, which is so lucky compared to some - and I have the product.

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They took over a hundred pounds from my account for two products. I only wanted the samples. Fraud dept looked into the matter and Nationwide refunded my money. I want nothing to do with them.

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I have been taken in by this scam and will be doing exactly as you have done. Feel a bit of a fool.

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I have been had by this scam they sent me a bill with 4 items on no price and only 2 things have arrived,will cancel my card.

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Unfortunately, I also have been scammed by beauty and truth, I put in my details to buy the £4.99 cream, then as I went to pay it kept comming up with other offers that didn't give me a option to say no, in the end I just closed it down without confirming purchase, as I was getting nervous to what a was getting myself into.

I did not agree to any finale purchase,I did not complete payment! however they sent me two products, with 4 products listed on a invoice, no amounts next to them, how do I explain to my very caustiouse parntner that I may have unwittingly purchased a item I didn't want and I had no idea how much they was charging me for it, so far I have come across Three payments to skin so fresh, unwrinkle skin, and younger face .com as a result of enquiring about the cream.

I emailed and phoned (no. not recognised to cancel anything they had done, with no response, now i've cancelled my bank card to prevent them taking anymore money.

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I instantly didn’t ask for anything other than a free sample of beauty &truth anti aging cream. However, today l received 2nd pot of cream which I do not want. please remove me from monthly payments. l will refuse to pay for them.

I will get in touch with my credit card company and advise them not to take any money for this firm . Please stop any more and save me a lot of hassle thanks

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Furious, I fell for the SCAM of Beauty and Truth, also known as Pillowsoftskin and Freshface.

It was only when a small package arrived today that I had not ordered, that after some help from my Credit Card company, that I had been taken for a FOOL, for the sum of £234.87.

They have now blocked them from my account, and have put in place a claim for this money.

I have emailed support@findbeautyandtruth.com, and have now received their email that confirms the cancellation of my Expert Lift iQ and Dermagen iQ refill subscriptions.

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I am absolutely furious that I fell for the SCAM of Beauty and Truth. This "umbrella" Company has duped me out of £132.46 in less than a month using different names, surely this is illegal.

My bank has now involved their fraud team to investigate this Company and try to get my money back.

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This Company should be banned in the UK, They are a complete scam and like a fool, I fell for it after taking a TESCO survey. They are obtaining money by deception and should be prosecuted for it. MM

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Received via email:

"Please see below stupid scam I have fallen for. I was offered an award for doing a Boots survey and this is the result. IAs you can see I am trying to stop ‘reward’ being sent.

No obvious T&Cs on the survey site. I have alerted my bank but what else can I do and how do you stop others being caught. I am an absolute fool, I know but I have been truly hoodwinked as I have done other surveys for Boots. Advice welcome. Elizabeth Louch

PLEASE CANCEL THIS ‘ORDER’ WITH IMMEDIATE EFFECT. I DO NOT WISH TO TRIAL OR CONTINUE TO USE YOUR PRODUCT. DO NOT SHIP THE ‘REWARD’

IF NECESSARY SEND AN RMA, Return Merchandise Authorisation.

Mrs Louch

Beauty and Truth

ORDER CONFIRMATION

Hello Lizzie,

Thank you for placing your order with Beauty & Truth! We hope you'll love our skin care products as much as our products love your skin.

If at any time you have questions about your order, we're always here to help, 24/7?. Call us at 44-845-528-1257, or email us at support@findbeautyandtruth.com.

SHIPPING INFORMATION

Your order will ship to:

Lizzie Louch

8 Brimstone Road

Ipswich,

IP8 3QY

Once your order has shipped, you will be notified with a shipping confirmation email, which will contain your order's tracking number.

BILLING AND MEMBERSHIP DETAILS

If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery Program. At the end of your 15-day trial period your Visa ending 7683 will be charged the value of your trial order. Every 30 days thereafter, you'll be sent a refill order using your Visa on file. We offer a 30-day guarantee. Should you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handling. Return shipping is the responsibility of the customer.

THANK YOU FOR YOUR ORDER

Customer service: 44-845-528-1257

Open 24 hours a day,

7 days a week

Email: support@findbeautyandtruth.com

www.mybeautyandtruth.com

Get Outlook for iOS"

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I have just received my so called free sample from beauty and truth and after reading the comments from other customers and reading the comments from them on the “go ahead try me” piece of paper enclosed with the free sample I got suspicious as they stated if you did not want to continue to send the unopened full sized product back.

How is one supposed to find out if the product works if you only have two little sachets to try.

Can you please tell me my best option to cancel this “so called” membership. Shall I contact my Barclay,card?

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Hi, I too have just been scammed and for £49. Un-ordered goods sent after giving credit card number for £4.95 for the trial pot of creme. Obviously not going to get it back. Phone conversation would not cancel membership until date of renewal if I phoned them then. Don't go near this company.

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I had exactly the same thing happen to me sent for the free sample. post & package when it arrived the fee sample was a tiny sachet & like the above person there were 3 other things in there I didn't order & they had taken.

Over £30 from my credit card, I emailed them saying I wanted my money refunded & I hadn't touched the stuff where to I sent the goods back to, twice I tried to get an answer from them.

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I like others ordered the Truth & Beauty Dermagen QI free sample cream on offer in THE DAILY MAIL just to pay £4-95 postage and was unaware of their conditions written in tiny print, by ordering you agree to a condition that you will receive the cream once a month at a cost of £69-00 on the l5th of each month.

The free sample arrived, the package also included Eye Serum which I did not order. I received my bank statement which showed the £4-95 taken, also £3-95 from Betterskin and £2-97 from Freshface neither from which I had ordered from. I phoned my bank to be informed theses are all the same company and I was lucky to have spotted this scam quickly as it has gone on and on for some people.

I phoned Trading Standards who will look into it. I will make sure to cancel "the subscription" that I did not agree to. I cancelled my credit card so they cannot take any more from it.

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I ordered the free sample for 4.95 and then saw they had charged me postage. I received the parcel today with something I did not order. I will ring my bank tomorrow to make sure they don't charge me for it or anything else.

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I have just phoned this company and asked them to take my details off their database, however, they now say I have to send back the product. I said I would do this but I would not be responsible for the postage to send it back, as it was free sample! I have informed them I will not pay to post this product back.

Don't have anything to do with this company.

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Luckily my bank phoned me to say they had blocked any effort on the scammers part to take finances out of my account.

Up until then I was completely oblivious to any problem. The company are hassling me now with emails. Will play along for a few days until I block them.

Wicked people...But all credit to my Santander bank. They were amazingly 'on the ball'.

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I also have had money taken out of my account for things I did not order. I have just received my bank statement and noticed a debit for £78.49 & one for£69.99 this free sample is a con one comes underagelessprod the other is rewindskincare, the other renewal beauty the last two. Amounts of money was taken without my permission

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I have also been duped by beauty and truth although to say truth is ironic.

Unfortunately, I was more trusting never dreaming I was being cheated by these lowlifes I never checked my bank statement, the order was placed in February and I did not check my statement til about 8 days ago when I was emailed packages where on there way. Which I refused to accept from the carrier when I checked my bank statement they had taken a total of including the £4.95 postage ( I see a pound up to what it was ) they took £263.97 I was devastated they refunded me £64.76 leaving £194.26 that they have still not returned to me. I have sent numerous emails they never answer the question I put forward like why did you take £129.51 in March and never sent any products or emailed there was going to be any.which there wasn't. I did not take delivery of the last two packages sent proof that I had not accepted them but all the emails say from them is they have not received them back and basically that's what is holding up my money...

My question is, is there anyone that could shut their website down that I can contact. So others do not get caught up in this horrific scam because seeing it seems this has been happening since at least 2016 it's about time it stopped.

I'm 82 and that's my defense for not having my wits about me ..I pray not too many more people get caught up in this.

Thank you for giving me the chance to air my views

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I have had very similar issues with Clinic Derma and another firm called Fresh Face. They took the initial postage and then charged me for the free samples about a month later. Since February there have been seven payments taken from my credit card at irregular intervals and I have just received another two products that I did not order and do not want. I have contacted my credit card company and await with baited breathe - the total is over £200.

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I agree with all that has been said above. I only wish I had read it earlier.I had a very long call to the firm(will also have cost me a lot!) and got absolutely nowhere.

I have also asked the bank to block my payment as it was never agreed to.

Hope to see this resolved soon

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We had the same experience. My credit card fraud department alerted me to these people.

The following month they used a different company name to deduct more money so I am now in the process of reversing that. Then I will have to cancel my credit card to prevent further charges.

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Yesterday, I unfortunately stupidly requested 'free trial' of Dermagen IQ only expecting to pay £4.95 postage - only to receive an email stating I had ordered two items -I definitely did not! So now charge for postage is £8.90. I immediately phoned customer services (in the USA) and was told they could not cancel the order but would offer me discount- I continued to state as my order was not dispatched yet, she could not explain why she could not cancel the order - obviously reading from a script continued to repeat the same sales pattern over and over - infuriating!

I then became very stern mentioning trading standards,false and misleading advertising and she cancelled 'my subscription' of £88.00 per month which I never agreed to in the first place - I have contacted my bank to stop any further payments(this site only accepted a debit card - that should have been a red flag) as this company cannot be trusted. My delivery arrived today and guess what although delivered from London the return address is in Cyprus. I will be visiting the post office tomorrow. I've posted on Twitter to warn people and on here hopefully to prevent anyone else getting scammed! Very unhappy shopper!

Post by a very disgruntled shopper.

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I also fell for this "free trial". When it arrived there was some very small print on the despatch saying that I would be charged after 15 days £74.89 unless I cancelled within that time. I rang inside the time to cancel only to find that they said they had already charged me and would "as a goodwill gesture" refund 50% until the products were returned. Since there is no address anywhere on their correspondence I was informed they were in California! I asked for a free return label and was told this was not possible.

I told my credit card company and so far they have not charged. I was promised an email with full return details, but so far that has not arrived. I do not intend to return the products unless they prepay. It seems the only "free samples" were two sachets.

Amazon no longer stock it.

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I also was scammed by this company only sending for a free sample of dermogen IQ £4 95 and received other items in the package and was charged for each item to be posted to me but they were all in the same package speaking to the fraud team at the bank and put a block on any other payment that may be taken out.

I rang the phone number on the in UK 08455281257 and spoke to a foreign person and told her I had received items that I had not ordered and were charged postage for all she kept sYing was sorry. She must have said it about 50 times she said that I had subscribed with them and the free products were only free then.

and that if I had put a block on any other payment then I had got to return the free products explaining that a free gift meant it was free and I had not signed up for any subscription and if she wanted the products back then she would have to send me a prepaid envelope as I was not paying to send them back so beware of any free products because they are. NOT FREE

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Just been scamed by this company as well (beauty and truth skincare) saw the free trial, the company then asked for postage of £4.95, the product arrived the very next day, the same day as the debit for the postage was another debit for £2.97 from a company called most beautiful, the company who charged the £4.95 delivery was called Pillowsoftskin.

Two weeks after my account was debited for £79.95 as my first payment of my subscription, Ah, what subscription, yes in the very small print it explained that you are signing up to a monthly subscription.

I contacted my bank who have told me that I need to send them a copy of the advertisement, to see if it tells me I am signing up to a subscription so I guess that's that, £88.00 pounds down the drain.

the bank has said that companys like this use several different names, so that although they have blocked pillowsoft skin and most beautiful they may still take additional payments using an alternative name.

this dissgusts me, my bank balance is now £5.27 and its easter half term so the day out that I promised my two children has had to be cancelled,

THANKS VERY MUCH BEAUTY AND TRUTH HOW IRONIC YOUR COMPANY NAME IS.

Steve.

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I also fell for this.

My bank (NatWest) phoned me and warned me about the company, thank Goodness. They told me to cancel my card, which I have done. Dread to think how much this company would have taken before I noticed if I hadn't been warned.

Well done NatWest!

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I was on my Kindle when this "advert" came up. It also said, "free samples" with no mention of joining anything. As far as I was concerned, I hadn't completed the so-called purchase because I closed it down before finishing. I also did not get an e-mail from them and am not sure how they got my address because I hadn't given it.

I had a phone call from the 'Fraud squad' only a few minutes afterwards. I quickly got it touch with the card that I had used and cancelled the card. Today I received two tiny sachets, which I presume is the free samples, also a small jar, which I will not use. I will not be paying to send it back either. The fraud people said that it wasn't an actual 'scam' because it was not illegal!

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I have had similar problems to the above. Also, after ordering *Free Trial Dermagen IQ, another email charging me for protect package at £2.95 which I had not ordered, so cancelled. This still came up as payable.

I also cancelled my *Free Trial in plenty of time to prevent roll over direct debit charge.

The actual product, if I were to continue receiving it, is £69-87. They are only offering 50% refund. This is even though I only bought the *Free Trial sample at £4-95.

The reason I have asterisked Free Trial is that on the phone they very quickly corrected me when I referred to it as a Free Sample.

I have contacted my bank and initiated proceedings.

C

Dorset

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I responded to an email which purported to come from Tesco Support, answered a survey and was offered a FREE gift.

I chose the skin cream for which I had to pay £4.95. When it came to check out another £3.95 had been added.

I have cancelled my credit card and hope I have been in time to prevent more charges. I will be cancelling my 'membership'.

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Same here only the b**tards took £78.49 from my account; I will find them!

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I have been charged £69 for cream that I did not order and have not received. Your 'free' sample arrived for over £4 and the use of the cream has produced no results. I want to cancel and I want my £69 back. Moreover I will cancel any transactions from you with my bank.

Please send my money back and I hope that you will honour my request.

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I have also been scammed by this company. I sent off for the trial jar of dermagen IQ thinking I was getting it free. I found out through an email telling me I had signed up for a monthly subscription and products that would be £60 per month.

I phoned them not realizing I was talking to someone from Cyprus and explained I did not want the monthly subscription. She told me I would have to pay for the cream of £39 and then she would cancel the subscription.I phoned my bank straight away to put a block on my card to make sure no money went out to this company.

Thank goodness I check my emails every day or I wouldn't have known anything about it until the following month when money would have gone out.

Warning, stay clear from this company. Make sure you read terms and conditions then you won't make the same mistake I made.

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I fell for this scam "hook line and sinker". After the £4.95 package & posting, and the £3.95 additional charge, I received a package of Dermagen iQ/PassItOn and was charged £78.49 in November. A further £69.99 was charged for "Expert Lift iQ/ClinicalFacial on 27 November, which DID NOT ARRIVE! Then, on 27 December I was charged £78.49 for Dermagen iQ and £69.99 for Expert Lift iQ - NEITHER OF WHICH ARRIVED!

A further package of Dermagen iQ was sent on 22 January and I was charged a further £78.49. I returned this on 21 February and postage cost £8.70 to Cyprus. Refunds of £39.34 for Dermagen iQ and £34.99 for Facial Lift iQ were made on 19 and 20 February. THEREFORE, A TOTAL OF £310.72 HAS BEEN SPENT ON ONE (1) JAR OF Dermagen iQ!

Repeated e-mails and subsequent phone calls (to the Caribbean on a UK phone number?) have elicited totally unacceptable responses,e.g. requesting "Return Tracking Numbers" for packages which have not been received, and therefore impossible to do! This comp[any does not appear to have a UK address or operation, so who can I complain to about my losses. As a pensioner, I can hardly afford this sort of money!

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I unfortunately fell for this scam and it says payment on delivery has anyone else done this, I have contacted them but either the email is a false one or it is not delivered, what should I do?

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Hi,

The same overcame me...thought it would never happen to me and here I am.

I've ordered the samples at a ridiculous small amount and when I got a mail announcing a new delivery I checked my account and noticed they debited 2 times already for about 250€ while I didn't order anything.

I immediately blocked my credit card and I'm going to take action on this.

Is there anybody of you succeeded in getting there money back?

I called the support service but as expected, no answer.

Eva D - Belgium

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Hello,

I have obviously been caught by this scam. I did as the previous sucker did but have had more debit on my card. and received unwanted deliveries . I have told them twice I am not interested but nor response from them. I will contact my bank and hope many people see this company as operating illegally.

Steven . Callian France.

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I have also been caught out like the user above. I feel so stupid. I'll be contacting my bank asap but now worrying about them having all my Personal information

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HI ive also had the same thing and had sent for free trial product derma q product as it was said to be on dragons den, and a free trial, all you paid was shipping £4.95. I then had £3.95 taken from my account for?

Turned out to be the eye cream, then I had £69.87 taken from my account. I have tried to contact their website, its all a scam, I have been in contact with my bank and fortunately have a solicitor too, these people are scammers, how many people are going to get caught out

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yes I too sent for free sample only had to pay postage, but also got another item in box. I got my bank statement today and found they have taken out 69.87 which I didnt agree to anything else. just a con

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I've tried for several months to try and stop these so called beauty products being sent unsolicited to me! I'm an 80 year old man! a bit to late in life to worry about looks. but they still keep sending products to my home address.

I've never asked or ordered them. Tried the trading standereds office but as its overseas, they say just cancel at your bank in person. After a break of 1month they have started again. I'm off to the bank again on Monday AM.

Bob in Derby.

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I also responded to truth and beauty and ordered the free samples. I was charged £ 8.90 for postage. This was taken from my bank account immediately.

When the ‘samples’ arrived I was also astonished to find that I had been enrolled in their membership program and my package also contained two full sized products.

I emailed immediately to stop this membership and having found out the cost of these products told them that I couldn’t afford them. They were priced in $ at 59.64 expert lift iQ and 69.87 for Dermagen iQ and had been posted from Larnica in Cyprus.

I couldn’t wait to send these items back and paid out £ 4. 10 to return them via standard mail.

I’m feeling very stupid for responding to this advertisement and giving my card details to this company, although they have assured me that my membership has been cancelled.

I wait to find out whether the postage costs will be refundable but if they are I shall be surprised.

So far it has been a very expensive exercise for two small sachets of their products.

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I ordered samples from Beauty and Truth should have been £4.95. The Company sent me two samples of the cream a pot of the cream and some eyeliner which I did not order.

I checked my Credit Card and found that in total they charged £129.32. I phone them up and was promised that all my money would be returned immediately. This was on 1st March 2018. I got 9 emails from them with varying amounts of money being offered i.e. around £23 - £34 but I demanded the whole amount of £129.32. I did not receive an email confirming that a) they had cancelled "my account" and that they would repay the money they took without my authority.

Also, the Payment was under a Recurrent payment. I rang my bank and they have put a block on any further payments The £129.32 they owe me was for a pot of Cream costing £59 something and an eyeline costing £69 something - however these amounwere taken by two companies one called Fresh Face and the other was "Care Derm Skin".

I have never sent for anything like this but the firm were using Meghan Merkel and the Duchess of Cambridge as users of the cream. I am now going to have to pursue them via the Consumers Act and Fraud Office in order to hopefully get my money back. I have sent them very strong emails but these have been ignored.

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Thank you for all your comments, the very same thing has happened to me today. I cannot believe the Dragons Den have sponsored this company

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I was also scammed but I was also told by the bank to cancel my card because what they do now is to pass your details on to their so called "sister" company and they in turn will take money from you and charge you for something that you did not agree to with another company name so if you block that one too they will just pass it on again

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This a scam. I have had several amounts taken from my account. All unsolicited. R A. Dorset.

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Usual frustrations regarding this scam. I am reluctant to send back the products as I cannot get the?RMA number following 3 telephone calls. Has anyone had any comeback for not returning the goods?

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Yes, I also fell for this also, the eye cream which I did not order, made my her sensitive, how can I stop them from getting monies from my bank?

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yes, I fell for it and didn't look at my bank account. I was also sent a second unwanted sample and was then charged 2 subscriptions of £88 pounds for three months without me realising.

It was fool of me for not checking my statements.

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I can't believe I fell for this scam as well. The link came through on my messenger posts ( linking Prince Williams wife to this company!) between messages from my accepted contacts. I clicked out of interest as I have my daughters wedding coming up so was interested in the offer of a free sample of Dermagen IQ, which I hadn't heard of but promised wonders so thought it might be good to try a sample, but had to pay £4.95 shipping costs. I also had various other product sample offers thrust at me before I could get to the check out to pay the shipping fee from America?

When it arrived, there was a full-sized pack of the Dermagen IQ (not ordered) and postage stamp sized samples of the cream and another product that I hadn't realized I'd expressed an interest in. I looked at the info leaflet and order email which claimed I'd signed up for a membership and would be billed on my card details given after 15 days from order ( not product receipt) for the full-sized item that I had not requested - NOT on receipt or confirmation that I wanted to get regular supplies delivered/charged for!

Nowhere in either email correspondence OR within the package leaflets was any detail of the cost of products, therefore no indication of how much they would withdraw from your bank account. I found their site online and Dermagen IQ, 30ml is advertised st £88! Rang Beauty and Truth ( on bank statement Skinsofresh08455281840GB for shipping cost) to stop membership, return goods (had to pay return postage) and complain also rang my bank to put a stop on future withdrawals. I was told by bank that as I'd given my card details the could not stop future requests/withdrawals?

2 further payments have been requested(under a different name) but not yet released which the bank can't stop! Even though I've cancelled the debit card used to pay the initial postage/shipping fee. Next step Trading Standards n battle with them to get my money back. DO NOT FALL FOR THIS SCAM!

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I also fell for the same deal and had a shock when I read what was inside package. I also paid extra for covering delivery. It didn't come the day expected and then I find out the trial starts before its shipped.

I had to pay extra for the second item, so it most definitely wasn't free. It was special offer. I was given impression I had to order it, then everytime I tried to complete transaction it went onto another product. I had to specify that I did not want all the products. I never get anything for myself and considering where I clicked into this, I'm shocked.

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A warning for everyone, like the people before me, I signed up for the free trial of Dermagen iQ cream and all through the process just stated £4.95 p&p to be paid until I had put my card details in!

Then once complete on the last page once payment confirmed read the VERY small print at the bottom that I had been automatically been signed up for refills every 30 days at £52.55 a month would be taken from my card.As soon as I received my cream I went straight onto the e-mail page to unsubscribe.

My only 2 options were to get a code and pay for the return to USA and only if they received it within 15days I would no longer be billed but was not guaranteed that they would receive it in time and could be billed again and receive more products, which would mean stuck in a vicious circle!

Option 2 was to pay £28.98 and cancellation would guarantee and I would receive an e-mail.The company have billed my card but have not received an e-mail yet to confirm this cancellation.This is to warn other people as I have luckily and never been taken in by a con before and I always read the small print but this company hides this till it's too late.My Question I would like to ask is, can Trading Standard in the UK not protect people from this company?and if so should I report them?

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Received my order today. Cannot comment as I have not used products. I never agreed to a Membership Programme and would, therefore, like to cancel this. If I want more products I will order them on my own accord.

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Thanks so much for these reports. I was looking at a site when their advert popped up and with picture of Dragon's Den team.

Why can't this scam be stopped...why can't The Dragon's Den team sue for using them?

So sad as many more will get scammed. I fell for it last year but had amazing support of my credit card fraud department and got my money back.

women of a certain age are being taken for an expensive ride...and made to feel really stupid by these charlatans.

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These companies are a complete con, please note anything that states SANSAGE or DERMAGEN are a scam and you will be billed for £99 after you pay the initial charge of £4.99 p&p as they have your bank details they take the money automatically and you will have a job getting any money back.

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Be wary of this international organisation. Dealings with them turn out to be an obvious scam.

Recently I too have been caught by them. I ordered a single sample item. I was prepared to pay the low-cost price which was listed online. Almost immediately I was offered other items which I could include with my order.I refused each of them.

In spite of my refusal, I discovered on my bank statement that money had been taken for one of my refusals, also for postage..

Then I received an email stating that as one of their members, (I was totally unaware of the latter). After 15 days they would debit my account by what I consider a large amount of money for my order & then every 30 days the same cost for the items they say I ordered. They did say I could cancel at any time.

Urgent action had to be taken before my account was robbed of further mounting sums of money

Be aware!

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Concur - this is a scam. My mother ordered this as a gift for me. She was charged additional amounts on her credit card. She did obtain some refund of the charged amount but paid much more than the initially offered price.

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I have also been scammed! I ordered the "free" samples, noted that they also charged postage twice, but I've just had 2 payments taken from my credit card for the full amount of both creams as I didn't realise it wasn't a free sample, it was a free trial and if you don't cancel and return the creams, they will bill you EVERY MONTH!

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I have also fallen for this scam, and have had to instruct the bank to reject any further attempts to take money. Interesting to see the post above as I was going to return the product, but the writer has a point.

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the same thing happened to me, but I got charged an extra 6.95 on my card. I called my bank and told them that I was charged extra and to take it off. my bank thought it was best that I just got a brand new card. So that's what I did.

they informed me about all the scams that go on with the free trial advertisements. I've learned my lesson and I'll never do it again. good luck to all those that are trying to get their money back her to get out of it.

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Hi,

I was wondering if you could help my mum, she has followed this scam and I am not sure how to get this to stop, her bank wasn't that helpful; they told her that if she could contact them and get them to stop the transactions but she cant get through, surprise so any help would be appreciated.

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I like yourself fell for this scam. I lost 129.51. 69.87 for one and 59.64 for the other plus 24.95. I am so mad; so if your thinking of getting it think again. I just feel so sick it’s just a big scam don’t do it.

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Like so many people out there, I fell for the internet scam claiming Victoria Beckham had developed a new face cream, as I admire her work ethnic, decided to give the free samples a try, thinking perhaps it was some sort of free trial test she was running, there’s no fool like an old fool, especially a vain one, yes I too have been scammed by My beauty and truth/uk/.com.

This product has nothing to do with Victoria Beckham who I’m sure would be devastated to know her name and face were used for this product, I there is anyone out there who could let her know what is going on, please tell her and get her to take these fraudsters to court. I have instructed my bank to prevent any withdrawals from this company and any other so called skin specialist company. And in future note if it looks a good thing BEWARE, there is no such thing as a free sample, which I did pay a small sum for, but didn’t read the small print agreeing to monthly deliveries of this company’s products.

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I also ordered a free sample received today when I read that they would send more products in 15 days costing over £60 I immediately sent an email, which came back can't be delivered, I tried to phone constantly engaged. As I am an OAP I certainly can't afford that kind of money for a face crème, so I contacted my bank and they have now stopped my card and are issuing me with a new number so they can't take any more money out.

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I too got "snookered" into this very trashy scam and the protect a package with it. Called my credit card about the charges. They said I'll be issuing me a new card and crediting the charges since this was done crookedly. I haven't even opened the wicked looking black box and I feel like you about paying to send it back! This experience has soured me on these scams and the like forever. Beware all you out there!

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I had a problem with my bank & when I contacted them they said that there was a $4.95 charge international charge & they had to verify my account. I gave them my info but I told them I didn’t remember ordering anything, we’ll sure enough a couple of days later I get this box in the mail, I open it & there are 2 products plus these 2 packets I mean there a half of an ounce. The info inside tells me that the packets are the “samples” and the first of the products that they will auto ship. So now i’m stuck with this junk and from what i’ve read above this is just one big scam!

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Received via email:

"To whom it may concern

This is to inform you of a scam relating to a beauty cream called “Beauty and Truth”. Their email is mybeautyandtrust.com or findbeautyandtrust.com

Luckily, I realized just after a few days this was a scam. I only order some free samples and all I have to pay was £2.95 postage.

When I receive the parcel I was totally amazed that 2 full size of the same creams were also in the pack I was sent. Besides they entered you into a type of membership so that you are sent these creams on a monthly basis.

This is when I realized this was a scam. I went online to investigate and I saw the report of other women having fallen for the same scam!

I went to my bank first of all and I cancelled my debit card. Then I contacted them via email and told them to stop immediately this membership. I told them if they wanted their full size creams back, they better arrange for a method of delivery back to them, which was free of charge for me. Since I did this, they keep pestering me about the fact that the delivery of these creams is my responsibility.

I enclosed the forwarded messages we have been writing each other for the last few days.

Best wishes

Antonia"

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Receive this via email:

"From: support@findbeautyandtruth.com

Sent: Tuesday, November 28, 2017 12:13 PM

Subject: RE: free samples of Dermagen and Kitdermiqexl

Hello,

Thank you for keeping in touch with us!

As per your request, we would like to inform you that your account with us was closed on November 28, 2017 and there will be no additional charges nor products to be shipped to you.

Your cancellation code for Expert Lift iQ is: m6PzDl

Your cancellation code for Dermagen iQ is: UDBHwA

If you want to keep the products for a reduced price of £29.95 each confirm it by email or give us a call, if not you have to return them, just add the RMAs that we have sent to your email address and write it down outside of the box and send them back. You have 14 days for the product to arrive to the warehouse to avoid extra charges.

The shipping fees to return them are responsibility of each costumer.

If you have any other questions, please don’t hesitate to contact us by calling us at our customer service telephone number or replying to this email message.

Kind regards,

Paul A.

Beauty & Truth Customer Support Team

US: 1-866-710-5109

UK: 44 (0)845 528 1257

support@findbeautyandtruth.com

- - - - - -

Sent: 11/28/2017 8:10 PM

To: support@mybeautyandtruth.com

Subject: free samples of Dermagen and Kitdermiqexl

I have just received a big parcel from your company with free samples of Dermagen cream and Kitdermiqexl serum for eyes.

All I sign for was the free samples, not at all two full size

products, and least of all did I enroll in a Membership Program with your company!

I have seen some information about this to be a scam, so I am going straight away to my bank to cancel my card and get a new one.

You should be ashamed of yourself to do these type of practices. In fact, I am going to report your company to the relevant institutions to warn other people of your scam. It is disgusting!

Sign me off immediately of this Program and if you want the full size products you have sent me, you better arrange a free way for me to send them back to you.

Antonia Lomax

Order number

17000263"

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I also fell victim to this rip off scam ordering the free samples for $6.95 and $4.95, and inside were two single use packets of the products and a full size of ea. there were paper pamplets inside which is how I discovered they said I was now in a membership that I never agreed to and they would be billing me $188.95 for those products I received and then continue to repeat it automatically every month.

I tried to cancel online as the instructions offered and all the response I got was some girls photo popped up in the support live chat without giving me any response at all. so I called the phone number to the company and spoke to a Sonia.

She sounded like she was from India, I told her I didn't want any more products to be sent to me without my requesting them. also I did not want to be engaged in a membership. She said, ok well we will bill you for the products you have $188.95. I said NO, I will send it back to you because I'm not paying that kind of money for that. She asked to speak to her supervisor and came back with a lower offer on the price of $29.95 ea.

I said that's fine and then proceeded to tell her that she should be ashamed as a woman deceiving and ripping other women off by working for that company. she said an e-mail would be sent stating I cancelled and they would not bill me any more. I said I was going to tell everyone what they are doing.

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I've just been scammed with the same of thing. Believed I was getting "free products' worth over 200.00 sterling because Debenhams were shutting some stores and find it hard to shift beauty products in these cases (that's what the ad said anyway). Turns out they are samples - 2 tiny packs with one use in each of them. Which I paid 4.95 and 3.95 each for postage.

They also sent me the full-size products, but will charge the full amounts if I use them (to my debit card) - I think it was about 70 quid for one and no idea about the other. Very clever scam - no upfront info about becoming a scheme member and no suggestion that its tiny samples you get free, not the full-size product that their ad describes. How can people work for companies like this? Will be speaking to NatWest and trading standards about this tomorrow. The ad seems to have disappeared, but fortunately, I took screenshots so can prove what they claimed isn't true.

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Yes I too have had the same problem with this company.

What a shame they have to go to these lengths to sell their products, it makes you think they are just cheap creams!

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Thank you for your information I have had exactly the same amounts taken from my bank account, and will therefore contact my bank to cancel any more amounts taken out.

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I AGREE, THIS IS A SCAM. findbeautyandtruth.com or mybeautyandtruth.com are SCAMS. I ordered the FREE SAMPLE for $4.95 shipping. When I received it there was another product included "Rapid Lift" that was not even mentioned in the order information.

They charged my card the $4.95. In on the packing slip both products are shown. I went to findbeautyandtruth.com site and found out I was setup for auto ship. I cancelled both products auto ship then I contacted my credit card company to block this company.

I was told there was a charge for $98.71 pending on my account from a company called "Young Skin" @ 866-560-6546.

This is the same company as Beauty and Trust. I did not authorize this charge. I had to initiate a dispute for this charge and cancel my card.

Save yourself a lot of trouble and stay way clear of any FREE SAMPLE ADS on the internet or on TV.

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It’s a scam have been charged £78.49 for what. Ordered the free sample paid the £4.95 shipping but then saw this transaction.

Anybody got phone number for this company?

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I thought I was sending for a free sample, beware ladies, it's a SCAM!

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The same thing happened to me. I was to get one free product from beauty and truth cosmetics for 4.99. They sent two products and cha, later I noticed in fine print that to be aware of a 95.00 charge if it wasn't sent back within two weeks plus another Shipment of a month supply would automatically be sent. Jeannie. I do not like scams!

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I could not agree more. I ordered a so-called free sample with p&P of £4.95. Trying to checkout, more products kept being added, I ended up with another sample with more p&P of 3.95. At no time did I think I was signing up for an ongoing supply.

Products arrived. The "free samples" are tiny little sachets. There were also two full-size products, which apparently if I open, I have to pay full price for.

Plus, it seems they have signed me to an ongoing programme which I definitely do not want.

THIS IS AN OUTRIGHT SCAM. DO NOT FALL FOR IT.

Apart from anything else, they have overcharged on the p&P. If they had sent what I asked for, i.e. the free sample, that could have gone in an envelope and cost no more than a letter to post. Certainly not £8.90. Even the full sizes would not cost that much to post.

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How can I contact this company?

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They have been taking £24.95 for 2 months and my bank had barred them but they went under a different name, so watch out people.

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I am very glad I read this. I am 83 and over the last year have had several bouts of illness of one kind and another and I felt unable to deal with this problem. I could not understand how it came about that I was reçeiving stuff I never ordered. I had no idea how to cope and, frankly, I really was not capable of dealing with it.

I had the good fortune to finally query these debits from my account and my bank set the process in motion. I had thought I would never see all that money again. I believe my bank is making things better for me and I am very grateful to them for their help.

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Thanks for posting this - my mum has just phoned in tears having fallen for the same thing (as she got a message saying they would be signing her up for some club for £69 a month) so it was great to be able to tell her what to do.

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I received an email saying that I had an uncollected parcel waiting for me from Amazon. All I had to do was pay the postage. I paid £3.95 and suddenly another £4.95 was added to the required amount. I told a friend about this the following day and she said I had inadvertently signed myself up to sizeable regular payments, it had happened to her.

I phoned my bank and requested they block any further requests for money by MYFRESHSPA and FRESHFACE. This was 3 weeks ago. Today I was doing some online banking and noticed that 2 further payments had been taken by these b*** totaling £148!

I got right onto my bank and they admitted that they had not applied the block. As a result, they have refunded me £150. The guy I spoke to at the bank told me this was a regular scam. You can block one company, but they pop up as another company to get around it. BEWARE. THES PEOPLE ARE EVIL & MANIPULATIVE!

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Happened to me too and they were helping themselves to money from my account, have been to the bank to stop any future transactions but have lost over £100. Big scam.

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It happened to me also, the same exact thing, luckily I canceled my card before they charge it.

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Yes, I have been scammed by Debenhams free samples. Beauty and truth took approximately £120 out of my Capital One account. I phoned my bank and they sorted it and I am getting a refund; beware this, it is a clever scam; look out for pass it on skin spa.

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The following is extracted from my letter to my credit card company - hope it helps anyone else getting taken in by them!

"I have found from my recent statements that some company has been charging my card fraudulently.

I made an on-line purchase on the 15th May for samples from ‘Beauty and Truth’ retailers in the value of £11.85p. Upon receipt of the samples, which I judged to be of questionable quality, I got in touch with Beauty and Truth to ask how I could return the samples. They promised to send a return envelope and undertook not to send me any further items. I then noted however, from my June and July statements that on the 2nd June a company, unknown to me, had charged my card with £69.99 and then on 3rd July with £78.49.

These transactions were not authorised by me so, on the advice of your Customer Service Dept., I immediately blocked my account. The names of the companies charging my card varied – one name being ‘Unwrinkable Skin’ – being different from ‘Beauty and Truth’, the original promoter. I have been unable to return the original samples as I have not received the promised envelope or return address. I have not received any further items from any of the differing companies charging my card.

I have been unable to trace the companies concerned and my efforts have led to dead ends in, respectively, California, France and Cyprus.

I request therefore that the amounts referred to be credited back to my account as soon as possible."

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The same thing has happened to me this week. I am about to ring my bank.

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I too got caught by exactly the same scam. Fortunately, I had once long ago had a similar experience and I immediately phoned my bank and had my card canceled. I also spoke to the card disputes department and ensured they had canceled any payment authorities to the two companies - again I only ordered one product on a free trial basis, not the two that were immediately taken from my card. Apparently, the payment authorities can be set up as soon as you purchase the trial samples.

Do not deal with this company under any of their aliases as they are complete fraudsters.

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I sent for free sample, did not join up to any club,can anyone tell me what to do?

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I sent for free sample,did not join up for any club.

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I have blocked my bank account to avoid charges for any more"samples" from the club I didn't join. I sent an email to beauty and truth (truth - good heavens!)- their reply is nonsense:

"Hello Ms.x*x,

Thank you for keeping in touch with us!

This email confirms the cancellation of your Dermagen iQ refill subscription. For your records, your cancellation code is: nt6Hza.

Here is the RMA (return merchandise authorization) number you requested: N4TQ7J.

According to our records, you have purchased your products in a trial period offer. The trial offer provides you with 14 days to evaluate the products and determine whether you will pay for them and continue with the membership program or to return them between the trial to avoid extra charges.

We have canceled the trial offer as you requested, remember that you can cancel at any moment but you have to return the unused part of the product to avoid any payment.

If you want to keep the products for a reduced price of $29.95 each confirm it by email or give us a call, if not you have to return them, just add the RMAs that we have sent to your email address and send them back. You have 14 days for the product to arrive to the warehouse to avoid extra charges.

The shipping fees to return them are responsibility of each costumer.

Canceling your membership in the Beauty Delivery Program is now easier than ever before. To cancel your memberships, please follow the links below to complete the cancellation form online. To ensure that you do not receive any additional Beauty & Truth products, please remember to complete the form for each product that you are subscribed to.

https://mybeautyandtruth.com/support"

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I have just been caught in the same way. The advert said it was a Debenhams sale offer in view of their closing 10 stores. I declined the offer of Beauty & Truth Samples and the repeat ordering offer. I declined the ProtectPackage offer. But I have emails saying that I have to pay around£78 to keep the goods if I cancel the subscription or return the item to a Larnaca address. What chance of recorded delivery to a PO Box in Cyprus?

I am blocking clinicderma 0 203 695 2208 and care-derm-skin 0 330 808 0706 from my account.

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I've had some unpleasant experience dealing with these guys for my father, so first things first.

Contact back, and cancel your card get your money back, don't send anything don't do anything apart from contacting your bank and getting help.

Here was my experience and wish I had seen this sooner. I've been on the phone with them 3 times and in email conversations with them for the last several days. You will be charged for calls and they are the most useless "company" the on the planet.

They are not based in Cyprus, but I've been through the local government trying to stop them or bring light but apparently, they do not actually trade in that country, but I they've also changed contact numbers on many occasions.

We managed to get the money back without whilst sending stuff back only because I was getting to the end of my patience on the phone they gave in.

That's pretty much my story, but I'm still trying to track them down, so hopefully, close these scammed down or help in any way in that happening but it's something that is becoming all to comment these days.

Again, to just put forth, and do not contact them again. Block them, take any evidence you need to your bank, you can but cancel through them and get your money back.

I hope this helps who is still dealing with these disgusting people.

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Just received the "free" samples and read your article, thank you it was of great help. Canceling the "membership" straight away and not returning the items unless, like you, they send free postage. A horrid scam quite shocked by it.

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I too fell for this so called Debenhams scam. They have taken all in all £42.00 out of my bank. I emailed them, got no reply, so phoned them ...surprise, surprise the number was to Fords in Liverpool. So I have contacted my bank and they have put a stop on my card. They won't be able to get any more money but it looks like I may have lost £42. The bank said to phone them back if it does actually get taken out right now. It's pending. Can't believe I fell for it.

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I also have fallen to these predators. I saw the advert online where you just pay the £4.95 shipping; when it arrived there were another 3 items with the cream that I had not ordered. They actually took £60.05 out of my bank and I thought that was it. Then today when I've looked at my bank account on the 30/5/17 they have taken another 2 payments out and another one on the 2/6/17 so all in all I've paid £215.07 for some c**p stuff.

I've just come off the phone to them and they kept going on how good the products were and that it says in the terms and conditions that you have to cancel within 14 days if you don't want to continue. They said that if I continued until the 29/6/17 and received another jar of cream for £29.75 then I could cancel. I asked him 'Do you not understand English, you're not listening to what I'm saying' in the end, he said that he would cancel it and hung up on me. I am also contacting my bank not to pay out any more monies to these con artists. So please beware and stay well away from this company.

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Hi - we too have been scammed. Paid the £4.95 postage and had £140 taken out over two transactions. Tried to contact them for a refund as the bank won't refund us the money as the products were not returned within the 15 days specified on the email.

Has anyone else managed to get a refund from this company. Reluctant to pay postage to send back to Cyprus if don't get a refund. Absolutely shocking.

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I also bought from beauty and truth and so far they have robbed me of £90. Please do not order anything from them you will wish you never heard of them. Thieving bandits.

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Having been caught out with beauty and truth I'm finding them very evasive on answering my questions and why they withDrew money on my account without even having the product.

They also kept me on the phone for 20 minutes acting very strange. We need to have help to stop these robbers I feel a nervous wreck this past 3 days and know I prob will never see my money back and even paid a further £4 to post back a product they sent me. I am trying to stay I. Contact with them but I have a clear vision they are never going to pay back what they robbed me of...

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We had an email from ALDI offering the products for £4.95for 1 item and £5p p them items came followed by the second delivery of a big pot of cream. Bank statement then showed a debit of £75.49 not happy with this I contacted Beauty etc spoke chap who stated they send out every month I said I saw no such info on email and cancelled order arrive home to find second delivery still to contact the bank for the latest transaction but fear the worse.

I contacted Aldi who have no knowledge of this offer and I was the first to notify them she was the one who checked out beauty etc and pointed me to this site will cancel my card have nothing to do with this company

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Thank you so much for your post! I fell for the scam but because I saw your post I was able to call these horrendous people and try and stop the transaction before it was sent out.

They keep on and on trying to suck you in but I was very forceful but polite to the girl on the phone saying that it was a scam and I didn't sign up for any of it, to cancel and that I would call my bank too.

She guaranteed it was cancelled but I didn't believe her, called my bank and found out that they had also tried to charge me £3.95! The bank was great, said although the transaction was cancelled my details were now compromised because of their practice so I had to cancel my card and get a new one.

Because of my quick actions no damage has been done! I should have gone with my gut feeling that it was a scam but now I know that when something seems too good to be true online it usually is!

Thanks again for your post on this scam it has saved me a lot of expense and hassle.

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I think I too have been caught out by Beauty and Truth, how can I cancel the details that they have, as I do not want to deal with them, and they now have my credit card details.

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I also ordered the free sample from beauty and truth and was sent 2 other items that I did not order! My bank sent me a letter to say that they have declined the transactions. Will never do that again!

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I also sent off for a "free sample" which I paid postage for and recieved the said sachets and a small jar of DERMAGEN iQ RESTORATIVE ANTI AGEING CREAM which I didn't order and I noticed that if I didn't return this in the specified time that I would be charged £75 for it!

Also they would send me products every month and take the money from my account. I do not like this way of behaving and sent them an email stating this and saying that I did not want anything else from them. After thinking of nothing else for a while I phoned them and got a nice assistant who said I could buy the product for £25 to save me returning it, I told her (lots of times ) no I didn't want anything from them and she said it would be cancelled I have the address to return the cream but after reading the above letter I wonder what to do next.

I am extremely annoyed to think I let myself in for this and feel strongly that they should be stopped . Thank you .

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IVE FALLEN FOR THIS SCAM...HOW DO I Cancel. Anyone got telephone number I can call, thought I was just buying sample; recieved one parcel two sachets were in box..not going to return parcel because 69;87 has been taken out off my account... I would appreciate any advice.

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Even though I haven't actually received the package yet, I realize it is a scam. Will block card soon. The best everyone can do is report this. For every country this is different. Just google 'where can I report a scam' . For the UK it is www.which.co.uk/consumer-rights/advice/how-to-report-a-scam

Good luck!

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PLEASE BE CAREFUL ... I have just spent 30 minutes on the telephone arguing the fact I want to close my account which as far as I am concerned I never asked to join in the first place . I asked for a return envelope to return these 2 products, she explained the return would be down to me to pay.

But she could give me a wonderful deal keep the products and try them and she will only charge me £29.95 for each . I explained for the 12 time I did not want the products I want to cancel and send them back a concept that this female could not understand continually talking over me ending with me ending the call after telling her my card had been cancelled so they will not be getting another penny out of me as for their face cream it is now heading towards my dust bin!

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I got caught by the Debenhams Giveaway scam too. I thought I was buying unwanted stock cheaply so £4.95 for postage for a free pot of face cream seemed a good idea.

Then I saw that £11.85 has been taken from my credit card, and I got an email from Beauty & Truth welcoming me to their monthly membership program. Phoned them straight away to cancel the whole thing, but the girl said my sample had already shipped. She said she'd cancel my membership and I could keep the cream for just £29.95.

I didn't trust her to have cancelled, so I called my bank and explained. They have put an immediate stop on my credit card, so no further payments can be taken.

I'm so annoyed as I'm very careful about scams usually. It was the fact that Debenhams seemed to be supplying the offer that made me fall for it. If the cream ever arrives there's no way I'm paying anything to send it back. It'll go straight in the bin.

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I have also been caught. I stupidly thought I was receiving a free gift from Debenhams who were closing 10 major stores in the Uk, anyway, the products arrived this morning and very quickly I realised my mistake. Immediately contacted my credit card company only to find in 2 days they have taken not only the £4.95 agreed postage but a further £3.95 for a product I did not order but a further £2.95. Credit card canceled and money refunded so they won't be getting any more of my money but please be careful just aggravation no one needs!

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Also just been caught. Has anybody sent samples back?

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HI

I have now been stupid enough to be scammed by the company and wish I had googled the name prior to ordering the 'samples'! I have unfortunately paid to return them today but did have the forsight to cancel my card on receipt of the items so they could take no further money from my account realising what was going on and being contacted by Barclays.

My experience is exactly as stated by your previous scammed customers! Wonder whether Victoria Beckham is aware her name is being used in this scam!

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I was totally ripped off by the company. I did order the free samples, I should have known something was wrong when I could not get to the terms and conditions on their website. I ordered anyway because it was endorsed by Dragons Den here in Canada. I received the products and a few days later was contacted by the company. At that time I told them I didn't like the product (I have sensitive skin) and not to send anymore because I was worried I might have unknowingly signed up for a subscription.

The Company said that was fine. Lo and behold, not only did they not cancel, I was charged for two months for two products totaling over $600.00. When I contacted them they said I didn't cancel in time and they had sent out another shipment. What B.S. - I have never received another shipment! I think they are fraudulently using the Dragon Dens name to make their product appear legit. I have had to cancel my credit card and Visa in Canada are looking into the company for fraud. Whatever you do - DO NOT order from this company. I despise rip-off artists!

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I have had a very similar experience to the above writer. I was not told I would be entered into a contract and was also charged an extra fee for security in transit. On contacting the given support phone no an American voice told me that I would be refunded this extra charge. I will await results. He did not know if I would have to pay return postage for the extra jar of cream sent to me. If I did not return it I could be charged either £74 or £28.

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Hello l am also fuming at the way this company treats people..l have rang them cancelled my membership but they insisted lsend the products back l refused and said they had taken 3 payments.

I have also informed my bank to stop any payments to them. Her eare the telephone numbers 02036951173. 02080685989. I hope you find this helpful.

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I was also scammed like other people. I paid postage to three different names and received two samples when I only ordered one. Unlike the previous person, I did not spot straight away that I had paid for these products again later highly until it was too late. My Bank said they could not refund the money as I was a day late in paying. Nowhere did I spot you had only 14 days to stop the 2nd two payments.

This advert came up when I was going through the news on the side of what I was reading. I went for it as they were endorsing Victoria Beckham's name as being involved in it, so I thought to give it a try. Nowhere did it see what the full price was, or the fact that you only had 14 days to cancel.

I was warned by my bank that these people (if I can call them people) were also using different companies one was Marks & Spencer's to sell this product slipping it in as though they had something to do with the company, like using Victoria's name.

So please beware they are doing this.

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Similar experience. Paid £2.95 for p and p for FREE sample and 2 weeks later £69.87 taken from account with no email to inform me and nothing in the packaging of the cheap product that arrived (certainly not worth the £200 or so they claimed ).

Also, some other sample included which I assumed was another free sample as not requested anything else. Then yesterday saw an email saying my next order was on the way which is when I started looking into it and discovered the £69.87 that had been taken and also that a further £59. 64 was taken 3 days after that and there is another 69.87 pending payment!

The unwanted 'order ' arrived this time with no invoice . Have spoken to bank Bank of Scotland and have to ring on Monday to get a block put on this company and hope they will dispute the payments gone out already on my behalf.

Am furious with these people but more so with myself for being so stupid in the first place, as it was obviously too good to be true.

Have learnt the hard way. But it still leaves the perpetrators unchallenged and others vulnerable to being scammed. Will now be researching what to do to report online fraud.

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I too have been caught up in this disgusting scam and have cancelled the appropriate card - have only lost approx eighty pounds - a hard lesson learned - but never again.UK

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I too have been caught up in this disgusting scam and have cancelled the appropriate card - have only lost approx eighty pounds - a hard lesson learned - but never again.

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This has happened to me and was £70 was taken out of my account . I contacted them and they say they have refunded me half and if I return the cream they will refund the rest. I requested for a prepaid envelope which I have stated I paid £4.95 postage to when I placed the order for the free sample so it would only be right to do the same. Does anyone know an address to send it back so that I will know how much postage is?

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They are SCAM masters. They did the exact same thing to me.

I ordered the cream for my sister and I received an email saying that they would start to take £30 per month from my account and I would receive a cream every 3 months as the cream was £90. But I was told this was a free prize. I only had to pay £1.99 pp.

It has now just cost me £8.70 to return it to Lamaca Cyprus, Beauty & truth. I also had close my bank account and the banks fraud department are dealing with it.

So, beware of taking online surveys.

John from Glasgow.

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Hi, first of all thank you for writing this. I've just received my third 'free gift. Like you, I thought I was signing up to a freebie 'thank you' gift via Amazon, and swallowed the additional money they charged (I think it totaled to £8 something. Then, a few months later, I received another cream. At this point, I thought I must've inadvertently signed up to some repeat-purchase scheme. I was irritated, as I'm quite careful about such things, but accepted I was probably at fault. I cancelled online to any further subscriptions then and there. So you can imagine how surprised I was when I received yet another email form these guys yesterday to inform me my 'shipment' was on its way. I've just fired off a very angry email and lo and behold heard back from the company within minutes, informing me that they were refunding £78.84 (?)! I am gobsmacked what they could have charged me £78 pounds for, especially since I haven't ever agreed to sign up AND I had previously cancelled!

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All phone numbers I have tried for the company are unavailable. There is no way to get to them. I am very angry. Can you give me a phone number to cancel my "MEMBERSHIPS"?

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I want to cancel as soon as possible.

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Is it necessary to continue paying a fee to return products that I did not order? There is a charge for returning them and I don't think I should have to pay it since I did not order it.

Peggy.

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This is what exactly happened to me. I saw the email confirming my order which I never approved. Cancelled it immediately and still received product I didn't order. My bank cancelled the card. Finally after 4 days of calling them I got through to a person in customer service which sounded like they were on a cb radio. She kept repeating it was my responsibility to pay the return postage weather I ordered it or not. I said if they want it back they have to send me a return label I would not pay for something I did not order. 40 minuets later she said she would. DO NOT ORDER FROM THE COMPANY! Cancel your cards before they charge them multiple charges.

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Real scam artists. After they gave me authorization to return product they charged my account for a total of $14.85 and cost me $7.10 to return.

They now claim these are non refundable charges. If they would have told me that to start with I would have trashed the product and saved the return cost. This was not the product they offered. This was some of kind of c**p from Bulgaria. Can't believe they have not been shut down. This is fraud. Fk.

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As per your information above, I too have been scammed by his company. I filled out a survey which was posted on the Marks & Spencer's website as it offered a free gift, but to my dismay when the free gift arrived (2 tiny sachets of some sort of face cream), included in the package was a larger box containing Dermagen iQ and Expert Lift iQ and if I didn't want it I was to return it or I would have to pay £78.49, so I immediately returned the package to Larneca, Cyprus at a cost of £10 to myself. I really cannot believe that I could have been so stupid. I have since had my credit card statement and they have taken out over £50, so I have now cancelled any payments to be made to this company.

I really do not know how I get my money back, I will just have to mark it up to experience. I did write to Marks & Spencer and they told me it was nothing to do with them, some 'pop-up' advertising occurs sometimes and I should ignore them.

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I tried to comment, got erased.

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same thing happened to me, instead of one free sample shipping for $4.95, they charged me for 7 jars of this cream for over $204.10 these people should be locked up. from TOLEDO, OHIO

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Unfortunately I too fell for this scam, as I did not want to pay the extra £65, that they don't tell you about till you have ordered your free samples. I have tried to get a refund, I have just received another email tell me there items are non refundable, this is a total forgery and should be reported

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I have been charged over £300 by this company for 2 products a month which I have not even received.

One came through the post today so I called them

Fraud indeed. I am contacting my bank.

regards

JEK

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How don't contact this company to tell them i don't want their product now or ever.?

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Step by step this is what I am dealing with, Thank you for the idea of having the bank block your card. I will get on it right away

Deb.

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I also was scammed. If you pull up the address or at least the one I have, it looks like a vacant field, no building and a dirt road. 415 Bussen Underground Rd. St. Louis Mo. I emailed to get the RMA# received 6 of them! Their other addresses look fake also! I am only out $4.95 as soon as other charges came in my bank, I will block my card!

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Beauty & Truth is a scam, do not buy anything from them!

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I have received for several months products of this company. I have just unsubscribed I will see if they send me again. I just got one today. I do not see any flow but it worries me anyway. Can you tell me what the name of the debtor would be?

Thank you

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I paid $4.95 for shipping as requested, per the advertisement! It is a recording, asking which product you would like to renew, but does not give you the option to speak to anyone!This recording just repeats itself, over and over! (The # is: 1-866-710-5109.)When I received the package, it included full size products (which I didn't expect) and the two samples, which I originally expected. So, I wanted to return the full sizes, as it stipulates, if not returned within 15 days, my card would be charged for the regular sized products! However, there is no indication of how much these products would cost me, so I decided to call the number that was on every piece of advertisement.

It is a BOGUS number, as the recording keeps on repeating itself and does not give you the option to speak to anyone! Then, in one of the emails sent to me, there was another number and this time spoke to a guy who sounded like he was from India! I told him my situation, told him I was requesting an RMA# so I could return the mdse. and he said there wasn't anything he could do. I asked him where he was located and he said California. I asked him what city and he mumbled somewhere I never heard of, so I asked what city was he near and he couldn't answer me. His final response was to email the company at, support@findbeautyandtruth.com, so I did!? I am worried they will try and charge my card, as I cannot locate anyone to cancel this so-called "membership" that I never applied for! These people need to be reported as this is a BIG SCAM!

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Received via email:

"I think I was scammed by a company on ( I am confused, now not sure if it was an advertisement on Facebook or an e-mail) I guess vanity made me order it. Because I am low income and I can't afford to make such irresponsible choices. I realized after I gave my visa card number and the safety three digits on the back of my card, that it could be fraudulent.

I didn't finish going through the last pages, so I exited out thinking it would cancel my order. apparently it did not because I received my conformation e-mail on my order. But, I also immediately, I sent them an e-mail Stating; I canceled and Declined my order before it was completed. so, I would appreciate it if you would cancel all other advertisements and subscriptions that would be forthcoming and shred my credit card information in your system.

I do not expect any new charges on my Visa card or I shall report you using my card without my Authorization, as of : 03-19-2017.

Gratefully, Patricia,

I forgot to tell them to remove my e-mail address from their mailing list.'

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I have also been scammed by beauty and truth! Scammers.

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I also was duped but can't find a site that lets me cancel unconditionally. I did not agree to a subscription!

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I'm glad I'm not the only one that's been gullible & similar has happened to me. I'm about to cancel my so called membership too. They took £2.95 extra out of my account, which I noticed as a card payment to PASS IT ON! I know strange,so l also contacted my bank,they did the same as yours & got my money back. I know it's not a fortune, but if I had not become suspicious who knows how much they would take out next time for this so called membership.

Regards Jackie.

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I also received products which were sample supposedly then 15 days later billed $98 dollars! Thank God Bank of America declined both as they recognized their name but said they go by several names not what is on product. Beware they are ripping people off!

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I totally agree with the statements of the above writer. I have tried numerous times to get an RMA number to put on the outside of the "returned" product which I had never ordered and can't get past the recorded message asking if I want the serum or the Erase product.

I'm contacting my Lifeloc and see what they can do to help me. I hope no one else gets trappedby this evil company.

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Received via email:

"Dear Sirs,

I feel I may have unwittingly also been duped by this company having ordered the samples and now find they have charged my credit card for items I did not order and that also it is a membership scheme which was not highlighted at the time of ordering.

I have instructed Barclaycard to block the unauthorised payments and block any future payments to this company.

I have asked them for prepaid postage to return the unwanted samples (as I am not prepared to pay the overseas postage to return them) and await their response.

Sincerely,

Kathy."

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The same has happened to me... I only noticed the scam when amounts of money left my account, £78.49 on both occasions. Be careful.

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Like you I responded to an online offer for a tube of cream, cost £18, but was sent a box of products that I did not order, and was surprised. Shortly after, my account was debited 7 times to the sum of £159. I was surprised, as I had only clicked on the offer for the tube of cream. I was advised by my bank that the single click must have committed me to more than the single item. They advised to contact Beauty Truth by phone. I instructed them to end their relationship with me which they agreed to do. I requested them to send me an email as evidence of this.

I instructed my bank to block further payments, should they demand more money. My bank advised me that I could be in breach of my statutory obligations to the company, which apparently I had entered into when I clicked the button. I said fine, I will deal with that if it happens.

Hope this helps any other suckers who like me go bug-eyed at the chance of a free tube of wrinkle cream with the Dragon's Den endorsement.

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I also have just been scammed by mybeautyandtruth free sample face cream. I have 2 charges on my account for £4.95 and £3.95. The advert promised a 30ml jar of face cream at a trial price of £4.95 which I accepted. The £3.95 was for an eye syrum that I didn't didn't want but was sent to me anyway.

As I went to cancel the membership I had no knowledge I had signed up for, they offered me the 30ml cream and 15ml eye syrum at a cost of £28.00 to keep ( funny that's what I thought I had paid £4.95 for already) if I did not wish to keep them I had to send them back to Cyprus at my own cost otherwise I would be charged £78.00 for the products. After reading these complaints on this website, I have contacted my bank and blocked any further payments to be made to mybeautyandtruth and have as an additional security, cancelled my card. I hope they get scammed the same way as we all have here, but somehow I don't believe that could be possible.

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I also have been duped by this company just like you but they have taken a hundred pound off me. I am livid I have been on to Santander, but they have said they can't do anything now they have another sixty pounds off my card I have tried to ring them but they don't answer.

I only asked for the sample and the next day I cancelled my order. I can't get in touch with them I've spoke to Santander tonight because my husband got an email saying my order is on its way and they have said the money has already been taken. I am livid

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28/2/17

I have just been conned by this company enrolling my wife for a membership I did not apply for and charging an extra £3.95 over and above the postage from Larnaca of £4.95 which I agreed to.

I only asked for a sample of the Dermagen cream but was sent the Eye cream as well

Tried to cancel both future deliveries of both products but the system only allows one cancellation and the charge for that is £28.95.

I am off to the bank tomorrow to block this company from debiting my account

Every dragon who supported this company ought to be ashamed and I intend to contact them all about this fraudulent trading and report it to the Financial.

Ombudsman

Regards

RSP

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As usual, they are at it again, still trying to get my (RM) from them. I'm not stopping till get my money back.

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I had an email from Tesco to fill in a quick survey to get a free gift for doing so, the result was the scam as explained in the above I have just sent email and I will contact my bank to block them from being able to withdraw funds from my account.

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I need an address to send the product back! I have been calling and only get a recording!

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My wife filled in a John Lewis online survey and as a "prize" was "awarded" some free skin care products.

However, when progressing the order further and after giving our Credit Card details she was informed of two extra "postal costs", one for £4.95 and one for £3.95 which we reluctantly paid. (since they already had our card details they would have charged anyway).

The goods arrived today, some five days later from Larnaca in Cyprus and she only then learned that she is now a "Member" of a club she never applied to join and that she is part of a monthly subscription plan.

My wife is furious so now I just want to cancel everything about this site but find out on "beautyandtrurth's" easy to use "Cancellation web-site" that it will cost £28 to "cancel" the membership.

So why should anyone trust anything "beautyandtruth.com" have to say let alone pay any cancellation fees?

Our advice, don't ever answer online Surveys, even though they are supposedly to comment on good and trusted merchants like John Lewis or Boots the Chemist.

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I have been calling the customer service number, all I get is a message to order more. I have sent an e mail for an RMA number called a different number got an answering machine for a call back. I was also sent a product I did not order. If my car discharged I will block them also. Thank you for your letter, this is a scam. Joan.

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This article is completely accurate I have tried to contact them by mail, phone and e-mail and online haven't gotten anywhere. You are unable to even to speak to a person or send a e-mail. This is one big scam and I'm sorry it was even offered on Facebook. I have learned my lesson and will stick with Chanel and spend the extra money to a repeatable company. Janet.

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Meant to say also, they seem to trade under two names: My Spring Beauty and Beauty and Truth. My bank gave me this info.

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I have just been coned as well and have gone onto my bank to stop any other payments. Like you they took the extra money out. Thank you for the warning.

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Received via email:

"I have been trying to contact Beautyandtruth.com for the past week as they have taken £78.49 and £69.99 for products which I have received but never was aware of ordering. I cancelled these items immediately and asked for my account to be credited forthwith. I was supposed to hear from them with 48 hours, but have heard nothing nor can I speak to a representative. This seems like a big scam so how can I have recompense? I am 88 years old with only my government pension and cannot afford to lose this money."

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Hi,

I'm glad I read this article - thanks for posting. Exactly the same has happened to me and I have cancelled this membership.

However, I still have the products they sent to me and have been on the phone for ages to find out where I should send them back without luck! I really don't want to spend money on sending them back to the USA - any ideas would be gratefully accepted.

Thank you.

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Hi, just contacted my card issuer, the same thing has happened to me, I'm so pleased that I read your e-mail, thanks.

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I do not wish to receive /or request any more of your products. I understood the free sample I was getting would allow me to try out the creams, NOT sign up for more. I wish to cancel and will ask my bank to see no future money is taken from my account.

P A Stevens.

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I also had what was supposed to be a free sample, only to discover future supply's would be sent at a cost. I do not want this and hope I have made this clear in my letter to them.

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Exactly as the woman above except that when I phoned to cancel order on the phone, they asked me if I paid £28.00 and I could keep full size items. I had been on computer all afternoon and was fed up so I said I would that will teach me to not be so silly again.

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Would like to know how to cancel the said membership that I did not agree to, or want!

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Received via email:

"This company of "findbeautyandtruth" or maybe "fitnessbionics" sells something like Cellvia and Hydrolux.

You order a trial of one and immediately another one pops up. Both are nearly the same price. You can't stop the order, even though one just pops up without your approval and since they already got your credit card, they charge that one to you also. If you don't cancel within 14 days by reading small print they charge your credit card for even more money.

They then charge your credit card $93.59 for one and $93.95 for the other one that you never even ordered.

When it shows up on your card it is called "OvercomingtheBndrs" AMVCONNECTIONFL" and another is Developments8446079631.

They claim that you cannot return the product even though it REALLY STINKS. I mean,it smells bad.

They claim that they are not the right company to be talking to when you try to get rid of them and their products.

This HYDROLUX and CELLVIA, in my opinion, are complete rip-offs and improper in every respect."

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I filled out a supposedly Boots survey for which I would supposedly receive a FREE cream sample but would need to pay £1.99 p&p. Fine, but after giving my credit details & saying NO to any other products & confirming standard p&p of £1.99, my credit card was charged almost £9.00. I then immediately contacted my credit card company who warned it was a scam & put a block on any further transaction but they had already put the first charge through!

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I also paid more money and more product than I wanted. My debit card was also compromised and the next retailer I was at wouldn't accept my card. My bank had to do something for me to use my card again. (I probably should have canceled the card and got a new one. I also want to cancel any further dealings with this company and I don't want to order anything else. So far I haven't seen where I can cancel.

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Received via email:

"I ordered a sample of 6.95 euros on the site mybeautyandtruth.com and added a product for 38 euros. My account was debited immediately. On May 25, an email notified me of the expedition; today is June 16 and I have not received even a first telephone reminder. I called again that day, I am told to contact the post because shipping is real. mybeautyandtruth.com I think is preferably a dishonest site based in Cyprus!

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I have been trying for 2 days to cancel my order online with no success. I tried the serum for 10 days and saw no difference what so ever. Please cancel any further orders of renewing serum ce that you have for me, I am cancelling my order and don't send me anymore of ANY of your products. I made a big mistake and ordered this and it has done nothing for me. CANCEL - CANCEL - CANCEL- CANCEL!

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This happened to me with a face cream. Got the sample and then they sent a regular sized bottle. The small print says you will have to pay for that and it will be sent to you on a regular basis. It cost me $80. I suggest everyone to be very careful with this sample stuff. I just do not order these thing now.

Thanks

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Received from an anonymous user via email:

"Found a misleading advert on Facebook.com. It says that the host of BBC's One Show Alex Jones stormed off the show. When the person clicks onto it. It sends you to people.za1e.com and says things about her leaving the show and calming herself down with "dr. Oz cream" or something behind the lines of that. The site is an imposter of the real People site and all the buttons redirect to findbeautyandtruth.com where you can "Buy" the cream which really steals your information."

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