"American Express Information Regarding Your Card Membership" Scam

The email message with the subject: "Important Notice: Information Regarding Your Card Membership," which claims the recipients' need to follow the instructions in the attached form or webpage or else their cards will be deactivated, is another phishing scam sent by cybercriminals to steal their victims' American Express account and other sensitive information. Therefore, recipients of the fake email message are asked to delete it and not follow the instructions in it. American Express and other legitimate companies will never send an email message to their customers with an HTML or webpage form attached and ask them to submit their passwords, credit card information and other sensitive information. Therefore, recipients of email messages that ask them to submit their passwords, credit card, and other sensitive information, should delete the messages and not follow the instructions in them.

American Express Information Regarding Your Card Membership Scam

American Express cardholders are asked never to click on a link in an email message to access to their accounts. They are asked instead to go directly to American Express's website and sign into their accounts, and if there is something wrong with their accounts, it will be displayed to them.

The Phishing American Express Email Message

From: AmericanExpresswelcome@aep.com
To: americanexpress@welcome.aexp.com
Sent: 8/29/2016 7:58:47 A.M. Eastern Daylight Time
Subj: Important Notice: Information Regarding Your Card Membership

Account Information Email

Primary Card Holder(s) should act on this information.

We made improvements on card security approach. These recent improvements serve to reduce unusual activity that may arise from fraudulent use of card and also maintain our consistent card member satisfactory.

This mandates Card member to act on the instructions below.

As a security measure, your Card(s) will be deactivated 45 days from today if no action is taken.

Prompt Attention Required - See Below

- See Attached Secure Web page File.

- To continue, Download and Open Page File.

Thank you for your continued Membership. We appreciate your prompt attention and hope you will enjoy your new Chip Card.

American Express Customer Care

Victims of the American Express phishing are asked to change their account and email passwords, and contact American Express for help.

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Note: Some of the information in samples on this website may have been impersonated or spoofed.
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Comments, Questions, Answers, or Reviews

Comments (Total: 5)

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  • July 12, 2018 at 4:19 PM by an anonymous user from: Littleton, Colorado, United States

    I just received such an e-mail; how do I report it. It is on my personal email. I deleted it. Is that enough? I don't have my American card on log in accounts.

    • July 12, 2018 at 5:01 PM by info

      If you did not click on the link in the email and attempt to sign into the website you were taken to, then you are OK.

  • July 5, 2018 at 2:47 PM by info

    Here is another scam:

    "From: American Express [mailto:americanexpress@americanexcpress.com]

    Sent: Thursday, July 5, 2018 6:41 AM

    To: americanexpress@welcome.aexp.com

    Subject: Important information about your account

    American Express logo


    As part of our commitment to help keep your access secured, we have detected an irregular activity on your access and we are placing a hold on your access for your protection.

    To proceed, An attached HTML Webpage Fillable Web Form is sent with this message.

    Thank you for your Card Membership.

    American Express

    Message information is included above to help you recognize this as a customer care e-mail from American Express. We kindly ask you not to reply to this e-mail directly as messages are being sent from an unmonitored e-mail address.

    © 2018 American Express. All rights reserved."

  • April 10, 2018 at 10:26 PM by info

    Here is another scam:

    - Forwarded message -

    From: American Express <user-support-customerservicemembership1@americanpress.com>

    Date: Sun, Apr 8, 2018 at 6:51 PM

    Subject: {1} : Important Notification. Regarding Your Card-Membership/Your Response is Important to us.

    CPS eNL

    Card Member

    Account No:- 37xxx

    Dear CardMemeber,

    Our records indicate that you recently made your card payment on AmericanExpress but you did not follow up on update on your profile as requested by us.AmericanExpress would greatly appreciate your co-operation.

    This update is important in helping us recognize and improve the quality of our customer service and update will only take a few minutes to complete.

    Our goal is to deliver the best service possible to our customers.

    Please note this electronic notification is to inform you the inability to authenticaate your account information due to a routine security runs in the new Amex-Platform.

    You are requested to review your account information to prevent future attention with your online-access.

    To complete your Update, We have attached File of a Web Page with this email

    See Attached for HTML Web Page

    Download and Save it to Desktop

    Go to Desktop to open the HTML Web Page

    Continue by Filling Out your Information

    We appreciate your participation and encourage an early response, as the update is only open for three days and will no longer be accessible, which will lead to temporary block on your care.


    American Express Customer Care

  • March 29, 2018 at 3:20 AM by info

    Here is another scam:

    "From: American Expres Web Services <wickedslikcaiadminingowe houserwardoyokmail16 @ubanputih.net>

    Sent: Tuesday, August 22, 2017 3:12 PM

    Subject: Re : [Fraud Detection] - Important Information About Your Card Membership ~

    Important Information About Your Card Membership

    Dear Cardmember

    Account :


    Important Information

    We are writing to you because we need to speak with you regarding a security concern on your account. Our records indicate that you recently used your account American Express on August 22, 2017 from Ip 43.829.09.12 - From United States.

    For your security, new charges on the accounts listed above may be declined. if applicable, you should advise any Additional Card Member(s) on your account that their new charges may also be declined. To safeguard your account, please access your account Visit Here

    Thank you for your Card Membership.

    American Express Service Online"

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"American Express Information Regarding Your Card Membership" Scam