"American Express Information Regarding Your Card Membership" Scam

The email message with the subject: "Important Notice: Information Regarding Your Card Membership," which claims the recipients' need to follow the instructions in the attached form or webpage or else their cards will be deactivated, is another phishing scam sent by cybercriminals to steal their victims' American Express account and other sensitive information. Therefore, recipients of the fake email message are asked to delete it and not follow the instructions in it. American Express and other legitimate companies will never send an email message to their customers with an HTML or webpage form attached and ask them to submit their passwords, credit card information and other sensitive information. Therefore, recipients of email messages that ask them to submit their passwords, credit card, and other sensitive information, should delete the messages and not follow the instructions in them.

American Express Information Regarding Your Card Membership Scam

American Express cardholders are asked never to click on a link in an email message to access to their accounts. They are asked instead to go directly to American Express's website and sign into their accounts, and if there is something wrong with their accounts, it will be displayed to them.

The Phishing American Express Email Message

From: AmericanExpresswelcome@aep.com
To: americanexpress@welcome.aexp.com
Sent: 8/29/2016 7:58:47 A.M. Eastern Daylight Time
Subj: Important Notice: Information Regarding Your Card Membership

Account Information Email

Primary Card Holder(s) should act on this information.

We made improvements on card security approach. These recent improvements serve to reduce unusual activity that may arise from fraudulent use of card and also maintain our consistent card member satisfactory.

This mandates Card member to act on the instructions below.

As a security measure, your Card(s) will be deactivated 45 days from today if no action is taken.

Prompt Attention Required - See Below

- See Attached Secure Web page File.

- To continue, Download and Open Page File.

Thank you for your continued Membership. We appreciate your prompt attention and hope you will enjoy your new Chip Card.

American Express Customer Care

Victims of the American Express phishing are asked to change their account and email passwords, and contact American Express for help.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.

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Comments, Questions, Answers, or Reviews

Comments (Total: 5)

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July 12, 2018 at 4:19 PM by
"American Express Information Regarding Your Card Membership" Scam
an anonymous user from: Littleton, Colorado, United States

I just received such an e-mail; how do I report it. It is on my personal email. I deleted it. Is that enough? I don't have my American card on log in accounts.


July 12, 2018 at 5:01 PM by
"American Express Information Regarding Your Card Membership" Scam

If you did not click on the link in the email and attempt to sign into the website you were taken to, then you are OK.


July 5, 2018 at 2:47 PM by
"American Express Information Regarding Your Card Membership" Scam

Here is another scam:

"From: American Express [mailto:americanexpress@americanexcpress.com]

Sent: Thursday, July 5, 2018 6:41 AM

To: americanexpress@welcome.aexp.com

Subject: Important information about your account

American Express logo


As part of our commitment to help keep your access secured, we have detected an irregular activity on your access and we are placing a hold on your access for your protection.

To proceed, An attached HTML Webpage Fillable Web Form is sent with this message.

Thank you for your Card Membership.

American Express

Message information is included above to help you recognize this as a customer care e-mail from American Express. We kindly ask you not to reply to this e-mail directly as messages are being sent from an unmonitored e-mail address.

© 2018 American Express. All rights reserved."


April 10, 2018 at 10:26 PM by
"American Express Information Regarding Your Card Membership" Scam

Here is another scam:

- Forwarded message -

From: American Express <user-support-customerservicemembership1@americanpress.com>

Date: Sun, Apr 8, 2018 at 6:51 PM

Subject: {1} : Important Notification. Regarding Your Card-Membership/Your Response is Important to us.


Card Member

Account No:- 37xxx

Dear CardMemeber,

Our records indicate that you recently made your card payment on AmericanExpress but you did not follow up on update on your profile as requested by us.AmericanExpress would greatly appreciate your co-operation.

This update is important in helping us recognize and improve the quality of our customer service and update will only take a few minutes to complete.

Our goal is to deliver the best service possible to our customers.

Please note this electronic notification is to inform you the inability to authenticaate your account information due to a routine security runs in the new Amex-Platform.

You are requested to review your account information to prevent future attention with your online-access.

To complete your Update, We have attached File of a Web Page with this email

See Attached for HTML Web Page

Download and Save it to Desktop

Go to Desktop to open the HTML Web Page

Continue by Filling Out your Information

We appreciate your participation and encourage an early response, as the update is only open for three days and will no longer be accessible, which will lead to temporary block on your care.


American Express Customer Care


March 29, 2018 at 3:20 AM by
"American Express Information Regarding Your Card Membership" Scam

Here is another scam:

"From: American Expres Web Services <wickedslikcaiadminingowe houserwardoyokmail16 @ubanputih.net>

Sent: Tuesday, August 22, 2017 3:12 PM

Subject: Re : [Fraud Detection] - Important Information About Your Card Membership ~

Important Information About Your Card Membership

Dear Cardmember

Account :


Important Information

We are writing to you because we need to speak with you regarding a security concern on your account. Our records indicate that you recently used your account American Express on August 22, 2017 from Ip 43.829.09.12 - From United States.

For your security, new charges on the accounts listed above may be declined. if applicable, you should advise any Additional Card Member(s) on your account that their new charges may also be declined. To safeguard your account, please access your account Visit Here

Thank you for your Card Membership.

American Express Service Online"


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • Identitytheft.gov: If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at www.identitytheft.gov. This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

"American Express Information Regarding Your Card Membership" Scam