Navy Federal Credit Union Account Warning and Alert Phishing Email Messages

Navy Federal Credit Union members are asked to be on the lookout for phishing email messages like the one below that are being sent by cyber criminals, to steal their online banking account credentials, personal and financial information. The fake email messages, which claim that the recipients’ Navy Federal Credit Union accounts need to be updated to help protect their accounts and reduce fraud, or the recipients' need to verify their NFCU account' credentials, should be deleted by recipients and the instructions in them should not be followed.

Navy Federal Credit Union Account Warning and Alert Phishing Email Messages

Navy Federal Credit Union members are asked never to click on a link to sign into their online accounts, they should instead, go directly to and sign in from there. If there is something wrong or there is something that they need to do with their accounts, they will be notified or alerted right after signing in. Doing this will prevent them from clicking on links in fake email messages that go to phishing websites, which will prevent cybercriminals from stealing their information and gaining access to their accounts.

Note: The Navy Federal Credit Union will never send their customers an email message requesting banking credentials, personal and financial information. And, they will never send an email message with an attached form requesting the same sensitive information.

A Sample of the Navy Federal Credit Union Phishing Email Message

From: Navy Federal Credit Union
Sent: Saturday, August 27, 2016 6:23 AM
Subject: Verify Your NFCU Account Credentials Now

Marine Corps
Air Force
Coast Guard

Dear Navy Federal Online


Due to concerns for safety and integrity of the Navy Federal Credit Union account, we have issued this warning message.

Your Navy Federal Credit Union Account information needs to be updated as part of our continuing commitment to protect your account and to reduce the instance of fraud on our website. Kindly click on ACCOUNT UPDATE, and update your information for your account to be fully protected. We appreciate your support and understanding, as we work together to keep Navy Federal Union a safe place to do business.

Navy Federal Banking Team

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.

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Comments, Questions, Answers, or Reviews

Comments (Total: 21)

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December 12, 2019 at 8:28 AM by
Navy Federal Credit Union Account Warning and Alert Phishing Email Messages

"From: "Navy Federal " <>

Date: December 11, 2019 at 10:23:45 AM CST

To: Recipients <>

Subject: attention Required

Navy Federal Credit Union

Dear Customer,

There was a security Upgrade on Our Online Banking Database Currently. So, We Recommend all Member to Re-activate their card Informations before the next 24hours.

This is to Avoid Your Account Debit Card Blocking from being Used at the ATM machine or Online Transaction. However, based on our security level, we have locked your account until this Activation Has been Carried Out Successfully.

Click Here To Re-Activate"

Here is another scam


December 19, 2018 at 1:10 PM by
Navy Federal Credit Union Account Warning and Alert Phishing Email Messages

Received the scam:

"From: Navy Federal <>

Date: Wednesday, December 19, 2018 at 1:05 PM

Subject: IMPORTANT; Final Warning About Your N.F.C.U Member Profile..."


October 28, 2018 at 9:56 AM by
Navy Federal Credit Union Account Warning and Alert Phishing Email Messages

Here is another scam:

"From: "Navy Federal" <>


Date: October 2, 2018 at 15:07:34 PDT"


October 28, 2018 at 9:55 AM by
Navy Federal Credit Union Account Warning and Alert Phishing Email Messages

Here is another scam:

"From: "Navy Federal" <>


Date: October 3, 2018 at 16:40:56 PDT

Dear customer

your account need updating now

click update



October 28, 2018 at 9:53 AM by
Navy Federal Credit Union Account Warning and Alert Phishing Email Messages

Here is antoher scam:

"From: "Navy Federal" <>

Subject: Alert;- Your N.F.C.U. Profile Is At RIsk.

Date: October 4, 2018 at 20:03:08 PDT"


September 25, 2018 at 9:01 PM by
Navy Federal Credit Union Account Warning and Alert Phishing Email Messages

Here is another scam:

- Original Message -

Subject: Important Security Verification Required!

Date: 2018-09-25 11:28

From: "Navy Federal" <>

To: Recipients <>

Account Access Notification

Navy Federal Security Zone

Email for Member


Account Access Notification

Dear Member,

We're writing to let you know that your Navy Federal Online® Account

requires full profile update.

We recently discovered that different Computer users could gain access to your Online® Account, and several password was attempted with your Navy Federal Credit Union Online® Account. It is now necessary for

you to verify your account information to confirm your Identity. Kindly

click on Update, to verify your profile immediately.

Click Here To Update [2]

After you have completed the sign-in process, you will be taken to the new Account Access page, where you will be able to effectively and efficiently manage your accounts.

For more information on the new Account Access, take a quick tour to see what Navy Federal Online Account Access has to offer and how it benefits you. If you have any questions about Navy Federal Online

Account Access or need help, please call us at 1-888-842-6328.

Thank you for your continued support. We look forward to bringing you a new and improved online banking experience.

Products & Services [3] • FAQs [4] • Mobile Banking [5] •

Contact Us

Please do not reply to this email. This email is being sent from Navy Federal Credit Union at PO Box 3000, Merrifield, VA 22119-3000. For contact information, or if you have any questions about this email,

please click here or call us at 1-888-842-6328.

Equal Housing Lender | APY= Annual Percentage Yield | APR= Annual Percentage Rate. © 2018 Navy Federal Credit Union. All rights reserved.

Message and data rates may apply. Terms and Conditions are available.

NFCU 31001 (5-14) Federally insured by NCUA.


June 30, 2018 at 8:40 AM by
Navy Federal Credit Union Account Warning and Alert Phishing Email Messages

Here is another scam:

"From: "CEO NAVY" <>

Date: June 29, 2018 at 11:37:42 AM EDT

Subject: New Navy Federal E-Mail Notification

Navy Federal Credit Union Navy Federal Security Zone

Dear Member.

NavyFederal Banking security validation.

Our system has detected incomplete update on your account.

Update required to help ensure your safety and security. Follow confirm button below.

Click Here To Confirm

Thank you,

Navy Online Team"


June 28, 2018 at 9:51 PM by
Navy Federal Credit Union Account Warning and Alert Phishing Email Messages
an anonymous user from: Germantown, Maryland, United States

Here is another scam:

"Federal Credit Union

Deposit ON HOLD Notification Account Number Ending: x900


This message confirms that there is a Pending deposit of $2,300.00 submitted on your account. You will be notified separately of the status of this deposit. click below to claim deposit

View Deposit

For further information, please review our Terms and Conditions.

IMPORTANT: Please you have wait two (2) business days before it can be posted to your account. Do not reply to this message.

Thank you,



April 30, 2018 at 10:44 PM by
Navy Federal Credit Union Account Warning and Alert Phishing Email Messages
an anonymous user from: Fairfax, Virginia, United States

Received this:

"From: Navy Federal []

Sent: Monday, April 30, 2018 11:08 PM

To: Recipients

Subject: E-Payment

Dear Member,

Your E-Payment has been sent to you

Payment will be Credited after approval


Customer Advisory

Copyright 2018 NFCU"


April 27, 2018 at 9:51 AM by
Navy Federal Credit Union Account Warning and Alert Phishing Email Messages

Received this:

"Date: Friday, April 27, 2018 9:49 AM

From: Navy Federal <>

Dear Member,

Please log into your Online account immediately to review and verify recent activity on your account.

Upon logging in, you will be asked to verify some of your informations.

Access your account below

Sign-On To Verify

Customer Advisory

Copyright 2018 NFCU"


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Navy Federal Credit Union Account Warning and Alert Phishing Email Messages