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"Capital One Your Account Access is Locked" Phishing Scams

Capital One customers who have received email messages claiming that your accounts have been locked or suspended are asked not to follow the instructions in them. This is because the email messages are phishing scams that are being sent by cybercriminals to trick you into clicking on the link within them, which goes to a phishing website that will steal your online banking accounts’ usernames and passwords. The phishing website was created to look exactly like the legitimate Capital One’s website, to trick Capital One customers into believing that they are signing into their accounts on the legitimate Capital One’s website.

Capital One Your Account Access is Locked Phishing Scams
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Sample of the "Capital One Your Account Access is Locked" Phishing Email Scam

From: Capital One <capitalone@notification.capitalone.com>

Date: 11/1/17 7:37 AM (GMT-07:00)

Subject: Your account access is locked

There was a security concern.

Visit Capital One

Unlock your account access.

Looks like you’re having trouble signing in. For your security, we locked your account access as of November 1, 2017 at 9:37 AM ET.

If you did not try to access your account, or if you need assistance unlocking your account, please visit our Information Protection Center.

Thanks for choosing Capital One®."!

Capital One’s customers who attempt to sign into the fake and phishing website, will unknowingly send their banking online account credentials to the cybercriminals who have created the fake website. Once the cybercriminals have gotten their potential victims’ Capital One account usernames and passwords (credentials), they will gain access to their accounts, steal their money and use their accounts fraudulently, which will be traced back their victims who may get arrested for something they know nothing about. Therefore, Capital One’s customers who have been or think they have been tricked by the phishing email message above, or others similar to it, should contact Capital One immediately for help.

Capital One customers are advised not to click on a link to sign into their accounts in email messages, even if the email messages that contain the link appear legitimate. They should instead, go directly to www.capitalone.com and sign-in from there. This will prevent them from clicking on links in fake email messages that go to a phishing website that steals personal information, financial information, or account credentials. Once they are signed into their accounts, they will be notified of changes, updates or important things they need to do.

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Note: Some of the information in samples on this website may have been impersonated or spoofed.
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Comments, Questions, Answers, or Reviews

Comments (Total: 13)

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The comments, reviews or answers below do not necessarily reflect the views of Online Threat Alerts (OTA).

  • June 13, 2020 at 3:53 PM by an anonymous user from: Chicago, Illinois, United States

    I don't have a Capital one account. I have a capital credit union account, but I received this sort of email today. Just glancing at it, someone with a capital credit account may not realize its not the same as they just see "capital" . I clicked on " go to account" to review but nothing happened or came up - can a "hacker" get any of sort of info from my computer by me just clicking link? as I said I don't have a capital one account and the page "did not link" to anything. Just wondering... not too computer savy on hacking or phishing

  • May 25, 2020 at 8:29 AM by an anonymous user from: Snellville, Georgia, United States

    I'll just stop making my credit card payments and then there won't be any money to take out - I will just put a block on my credit card and no one, not even me will be able to use my credit card - problem solved - you fishy smelling scammers.

  • May 30, 2019 at 11:34 PM by info

    Received the same scam:

    From: "ALERT CAPITALONE" <matlabservice@email.noahbear.top>

    Date: May 30, 2019 at 1:41:54 PM MST

    Subject: ALERT: ONLINE REQUEST

    Reply-To: matlabservice@email.noahbear.top

  • September 4, 2018 at 3:37 PM by an anonymous user from: Santa Clara, California, United States

    My card IS locked at the moment.

    I got an email saying that an attempt to charge to my card (not much...$27) failed because of it.

    It was very suspicious because the charge was at about 10:30 p.m. Not that I don’t charge at that time, but knew it wasn’t me.

    Glad I checked here first. It does look VERY realistic!

  • July 31, 2018 at 3:44 PM by an anonymous user from: Oak Park, Illinois, United States

    Just got one too. Glad I looked this up. I didn't try to log in at all.

    "Visit Capital One

    Unlock your account access.

    Looks like you’re having trouble signing in. For your security, we locked your account access as of July 31, 2018 at 4:16 PM ET.

    If you did not try to access your account, or if you need assistance unlocking your account, please visit our Information Protection Center.

    Thanks for choosing Capital One®."

  • July 31, 2018 at 1:48 PM by info

    Here is another scam:

    - Forwarded message -

    From: Capital One <capitalone@notification.capitalone.com>

    Date: Tue, Jul 31, 2018, 5:40 AM

    Subject: Your account access is locked

    There was a security concern.

    Visit Capital One

    Unlock your account access.

    Looks like you’re having trouble signing in. For your security, we locked your account access as of July 31, 2018 at 8:40 AM ET.

    If you did not try to access your account, or if you need assistance unlocking your account, please visit our Information Protection Center.

    Thanks for choosing Capital One®.

  • July 23, 2018 at 12:10 PM by an anonymous user from: London, England, United Kingdom

    Is there such a thing as a TAC code needed for access to funds in an online account? I'm told it is a Transaction Authorization Code which is provided once you have paid a fee to the US Government.

  • July 23, 2018 at 11:44 AM by an anonymous user from: London, England, United Kingdom

    I received this email:

    "info (info@capitalone.web-acess.com)

    To:you Details

    Dear Mrs. Janice

    We,Capital One Bank,USA is writing you regarding to the transfer of $7,000,000 from Mr. Kevin Walker funds placed in our bank

    to be transferred to you Mrs. Janice Cooper as the beneficiary.To proceed with the transfer you have to open an account with us in your

    name so that the funds can be deposited into your account here and then you can be able to transfer money from the account here to any

    account of your choice worldwide when you get your login details. Here are the details below needed to open an online account with us.

    1) A copy of international passport or driver's license.

    2) Resindential Address.

    Please scan and reply to this email.

    Capital One Bank.

    signed:

    Ernest Harry"

    I had been expecting some contact from a bank as Mr Walker told me he had asked for money to be sent to me so I did send the information asked for. I am now concerned that this was not genuine. I forwarded a series of emails to "abuse@capitalone.com" and the linked site is now marked with a caution about phishing. How can I check that the information was genuine?

  • April 6, 2018 at 6:21 PM by an anonymous user from: Irvine, California, United States

    I do not have a Capital One account, yet I am receiving several phishing messages every day. I tried getting on the Capital One Privacy Protection site; however, I was not successful because I do not have a Capital One account. How can I report these phishing messages and to whom?

  • February 28, 2018 at 10:06 PM by an anonymous user from: Boston, Massachusetts, United States

    I clicked on this but did not log in or share any info. Could this have downloaded malware onto my phone by clicking?

    • March 1, 2018 at 12:01 AM by info

      No, it would have prompt you to save or open the malicious file.

  • February 2, 2018 at 4:11 AM by info

    Here is another scam:

    "From: "Capital One" <capitalone@notification.capitalone.com>

    Date: January 31, 2018 at 5:56:01 PM EST

    Subject: Your account access is locked

    There was a security concern.

    Visit Capital One

    Unlock your account access.

    Looks like you’re having trouble signing in. For your security, we locked your account access as of January 31, 2018 at 5:56 PM ET.

    If you did not try to access your account, or if you need assistance unlocking your account, please visit our Information Protection Center.

    Thanks for choosing Capital One®."

  • January 26, 2018 at 8:14 PM by info

    Here is another scam:

    - Original message -

    From: "info@capitalone.com" <wOFcdMq.JTlkAq7.97015@ohpop.haperd.com>

    Date: 1/26/18 12:50 PM (GMT-08:00)

    Subject: Your access is locked

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"Capital One Your Account Access is Locked" Phishing Scams