Swpply at swpply.com - it is an Untrustworthy eCommerce Store

I placed an order on 16 Dec 2017
but till now not received anything.
they told me in Feb that they have staff shortage.
these type of people are shameless

I still haven't received what I paid for.
Not fair

Is it possible to get a refund from your bank?
I'm not sure how to go about this. The swpply website no longer even exists...

Ope with a dispute with your bank to get the refund.

the same thing happened to me, I placed my order in December and never came my article and paypal does not want to return the money because it is already a long time.
totally a fraud!

The same issue, I received no product get stupid emails saying the product is shipped no tracking number bunch of b.s. I even sent threatening emails saying they should kill themselves and their families should die and still nothing but we have shipped it out. Same email as in the response above. They are a scam and I have been had.

I ordered Scratch Resistant Ceramic Coating and they have not arrived. and send an email and this is what they answered me:
"Hey there,
Thank you for contacting us.
Rest assure, your order has already been shipped and should reach you soon. The tracking info has not been updated because it is a manual process and also, we receive the info from the carrier in a few days.
This is the busiest part of the year, but we are doing the best we can, I assure you!
Kindly note that this is peak season for the shipping companies and local post offices that may face a backlog with deliveries. There has been an adverse weather affecting the times and the transport of packages to some destinations. We therefore warmly remind you to expect some delays during this time.
Santa Claus has also informed us that he has been overwhelmed this time of year and might be delivering some presents to little late.
Any order usually takes from 7 to 25 business days (for your shipping option), after it's processed (1-3 days), to reach your location via your selected shipping method, but usually takes less then that. We wish we could do more about that, but it's in the carrier's hands after we pack it.
So sit tight and let us and our partners do everything.
Also, all of our first time customers qualify for a 25% OFF coupon to spend on our website. (The code is: THANKYOU25)
We're here for you if you need anything else.
Best regards,
Emilia
Swaply Store
1 (888) 901-5063"
Wait and nothing, I sent them an email and nothing. It's a page.

I got exactly the same email from the same person!
'21 Dec. 2017 at 9:39 pm
To: Me
Hey there,
Thank you for contacting us.
Will update you in a few days max.
Kindly note that this IS
., peak season for the shipping companies and local post offices that may face a backlog with deliveries. There has also been adverse weather affecting flight times and the transport of packages to some destinations. We therefore warmly remind you to expect some delays during this time.
Santa Claus has also informed us that he too is overwhelmed this time of year and might be delivering some presents a little late.
We're here for you if you need anything else.
Best regards,
Emilia
Swpply Store
1 (888) 901-5063
On Thu, Dec 21, 2017 at 11:34 AM, I wrote:
Hi,
Thanks for your reply. Is there a tracking number now for (my order)? I was hoping by paying extra for express shipping, it would be at my house by now. I believe Australia Post, the local post company here will be delivering all the way up to Christmas Eve but I'm not sure. Just hoping it arrives tomorrow as it is a present.
Thanks,
Sent from my Samsung Galaxy smartphone.
- Original message -
From: Emilia - Swpply Store
Date: 15/12/17 6:27 pm (GMT 10:30)
To: Me
Subject: Re: HI just wondering if my order has been shipped.
Hey there,
Thank you for contacting us.
Rest assure, your order has already been shipped and should reach you soon. The tracking info hasn't been updated because it is a manual process and also, we receive the info from the carrier in a few days.
This is the busiest part of the year, but we are doing the best we can, I assure you!
Any order will usually take from 7 to 25 business days (for your shipping option), after it's processed (1-3 days), to reach your location via your selected shipping method, but usually takes less then that. We wish we could do more about that, but it's in the carrier's hands after we pack it.
So sit tight and let us and our partners do everything.
Also, all of our first time customers qualify for a 25% OFF coupon to spend on our website. (The code is: THANKYOU25 )
We're here for you if you need anything else.
Best regards,
Emilia
Swpply Store
1 (888) 901-5063"

On Thu, Dec 14, 2017 at 11:55 AM, I wrote:
HI I'm hoping to receive my order before Christmas. Just wondering if you have sent it off yet and if so is there a tracking number?

I ordered 2 scratch resistant ceramic coatings for $59 in November 2017 and have not received them. After countless messages being sent to them I have not received any communication and I have tried to track my order but it says it can not be found.
I am so angry that people like this can get away with it.!

Same happened to me, I am in Ireland I am sure things are the same with you, I went into bank of Ireland and filled in a visa debit transactions dispute form, and the auth code of the transaction with the date, and got it back, they will likely be charged in some way for this

DO NOT BUY FROM THEM! I ordered 2 over 3 months ago and never received it. I’ve sent countless messages, emails and they just don’t answer. They’re con artists. I’ll be claiming my money back with the help of the bank.
Facebook should have blocked them by now.