Scotiabank Info Alerts Scams: Beware

Scotiabank Info Alerts Scams  Beware

Cybercriminals are sending out phishing Scotiabank email and text messages like the one below, which claim the recipients' accounts or funds have been frozen. Therefore, Scotiabank customers who have received email messages claiming that their accounts have been frozen or they need to update or verify their information should go directly to Scotiabank's website at and sign into their accounts, instead of clicking on the link in the email messages. Once they have signed in, they will be notified of updates, changes or other important activities. This is one of the best protection techniques against phishing scams.

A "Scotiabank Info Alerts" Scam

Subject: Action Required: Important information / Account number 76277

From: Scotia.InfoAlerts.email76277.customer@

Date: Wed 5/3/2017 10:34 AM

Hi [email address removed],

We detected something unusual about a recent sign-in to your ScotiaBank account. To help keep you safe, we required an extra security challenge.

details: (When and where this happened)

Country/region: Nova Scotia, Canada , IP address: , Date: 1/4/2017 , 11:27 PM

To protect your personal information and funds we have temporarily frozen your account access.

You have 24 hours to verify your details online. After this limited period of time you would have to visit your nearest branch to unlock it.

As soon as your security details are confirmed you will be able to access your funds and account as usual. Please follow the link below:

Click here to confirm ►[email address removed]-id-762

Scotiabank Team 2017

The link in the phishing email message goes to a fake Scotiabank website. Once on the fake website, visitors will be asked to verify their Scotiabank accounts by submitting their credit card information, personal information, and account credentials. If the requested information is submitted, it will be sent to the cybercriminals behind the scam. The cybercriminal will then use the stolen information to steal their victims' money and use their accounts fraudulently.

Scotiabank customers who know or think they may have been tricked by the phishing scam are asked to contact Scotiabank immediately for help.

Remember, Scotiabank will never:

  • send you unsolicited emails or text messages asking for confidential information, such as your password, PIN, access code, credit card and account numbers.
  • ask you to validate or restore your account access through an email or text message.
Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.
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Comments (Total: 28)

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  • October 16, 2020 at 8:56 AM by info

    "From: ScotiaInfoAlerts Communications <>

    Date: October 15, 2020 at 2:18:18 PM EDT




    Scotiabank Communications Centre / Priority Notifications


    Your online access has been temporarily suspended because you failed to answer your Personal Security Questions (P S Q) correctly. (Error #AE333442-2)

    Click the link below and follow the steps to activate your online/mobile banking.

    For security reasons this link will expire in 24 hours.

    Thank you for your patience in this matter.

    Laura Dottori-Atanasio

    Group Head, Personal and Business Banking


    Received this scam

  • August 1, 2020 at 9:53 AM by an anonymous user from: Halifax, Nova Scotia, Canada

    "Thank you for taking the time to discuss your payment from your non-registered account today.

    As I had stated, I just noticed that the payments had stopped going out back in March. It is due to the payment amount reaching a certain percentage of the total account value, once the percentage reaches a certain value, the payment gets rejected. I just picked up on this now when reviewing your upcoming payment.

    As per our conversation, I will begin sending these payments again manually, but will not need to backdate to make up for the missed payments (I can at any time if you ever needed, just let me know if that is needed)


    Matt Sweet, QAFP™

    Investment Associate"

    I received this.

  • March 3, 2020 at 5:00 PM by an anonymous user from: Surrey, British Columbia, Canada

    This one I got today, March 2, 2020:

    "Scotiabank security system has detected some unusual activity. Please verify your identity in order to avoid suspension.


  • January 22, 2020 at 8:02 PM by info


    -Your online service has been disabled, please Follow instructions below:

    Sent from 1807 444 3064

    I do not have a Scotia Bank account or any online services with Scotia bank

    Thought I would report this scam


    Received via email.

  • January 7, 2020 at 2:48 PM by an anonymous user from: Mississauga, Ontario, Canada


    "SCOTIABANK:As a precaution, your account is temporarily suspended.

    Please visit hxxp:// to unblock your account(s)"

    Is it a fake or scam message?

    • January 7, 2020 at 3:20 PM by info

      It is a fake and scam. Do not follow the instructions in it

  • November 19, 2019 at 3:54 PM by an anonymous user from: Sturgeon County, Alberta, Canada

    "Scotiabank: Important servicing message for XXXXXXX. If that's you, reply Y to receive this message.

    I got this however my name was correct. do you ever send out texts like this. I called the bank but she didn't really know. Your support staff should know for sure if the bank will send out a text.

  • October 2, 2019 at 9:14 AM by info

    Here is another scam:

    "From: ScotiaBank-InfoAlerts-301JC3 <>

    Sent: Tuesday, October 1, 2019 7:13 AM

    Subject: [Shaw Suspected Junk Email]Client Notification ID#301JC3

    New message

    ScotiaBank - InfoAlerts - Message Center - ID: 301JC3


    You have received this email because we recorded a several number of failed sign on attempts to your ScotiaBank account.

    Due to this incident, we temporarily suspended your account activity.

    To change your Scotiabank account status, click the button below, follow the security steps and continue using your banking service as usual.

    Click here to start - authentication page

    2019 ScotiaBank Canada"

  • June 1, 2019 at 10:51 AM by info

    Received this fake text message:

    "Your online need to be confirmed due to your last payment, visit: for further information!"

  • March 29, 2019 at 4:37 PM by an anonymous user from: Calgary, Alberta, Canada

    I got this:

    "Scotiabank: Important servicing message for XXXXXXX. If that's you, reply Y to receive this message"

  • October 30, 2018 at 8:56 PM by info

    Here is another scam:

    "From: <>

    Sent: October 30, 2018 4:12 PM

    Subject: Message from Communications Centre P3J3168CE



    Your Profile needs updating.

    Please update your Scotiabank Profile to stay connected.

    Please take a moment to update your info profile now.

    Scotiabank Access Update Service - Update now

    You have 24 hours to verify your details online. After this limited period of time you would have to visit your nearest branch to unlock it.

    Questions? We're here to help.

    Account support

    2018 ScotiaBank Canada . All Rights Reserved."

  • September 18, 2018 at 12:46 PM by an anonymous user from: Toronto, Ontario, Canada

    I have recently received these emails as well. I simply delete them.

  • September 14, 2018 at 3:11 AM by info

    Here is antoher scam:

    "From: <>

    Date: September 11, 2018 at 11:56:18 AM EDT

    Subject: Transaction ID: 86XTQ8XT8XT (Mon, 10 Sep 2018 20:12:27 GMT)


    You received a payment of $386.86 CAD. This transaction has been blocked due to security reasons.

    We had to block all the funds in your account and you will not be able to use

    your account until you verify your information online or visit a branch.

    Please verify your information by following the link below:

    If your information is not verified within 24 hours you will have to visit a branch

    to unblock your account. As soon as you have verified your information the suspension

    will be lifted from your account.

    We respect your privacy and will not provide your personal information to other parties without your consent.

    Please do not reply to this email address as it is not monitored.

    Copyright 2018 ScotiaBank Canada. All rights reserved."

  • September 8, 2018 at 5:40 PM by an anonymous user from: Halifax, Nova Scotia, Canada

    Here is another scam:

    "from 1-647-202-5768

    09/08/2018 4:47pm

    Scotiabank Verification

    Code(-90). Follow the link:

    from 1-647-202-5768

    09/08/2018 7:25pm

    Scotiabank Verification

    Code(-90). Follow the link:"

  • September 6, 2018 at 11:16 AM by info

    Received via email:

    "I am a Scotiabank customer and received this evening a text message on my phone from phone number 49156041839 with a text message saying that my online access had been disabled as a precaution and to click on the link it provided.

    I DID NOT CLICK on it, but am forwarding you the info so u may have your fraud department look into it."

  • September 3, 2018 at 11:42 AM by info

    Here is another scam:


    Sent: Monday, September 3, 2018 11:39 AM

    Subject: You got 1 new message (Importance: High, Ref ID: SC77T7TV7)

    This e-mail confirms that you are the intended recipient of this secure message.

    [ ] If this is not your contact e-mail please disregard it.

    Security verification required.

    You have received this email because we recorded a several number of failed sign on attempts to your account.

    ScotiaBank has blocked your online banking access due to security reasons.

    To restore your account access you are required to verify your information with us .

    Start here -

    Once your banking account has been updated, you will be able to use it as usual.

    Please note that this verification is required only once and you will not be asked again in the future.

    ScotiaBank Team 2018."

  • August 28, 2018 at 9:16 PM by info

    Here is another scam:

    "From: Microsoft Outlook Calendar <>

    Date: August 28, 2018 at 9:00:28 AM PDT

    To: Chelsea Vale <IMCEAEX-ChelseaMVale 40hotmail 2Ecom@sct-15-20-755-16-msonline-outlook-e41fc.templateTenant>

    Subject: Your Scotia InfoAlerts bill for account 4535***622*** is due tomorrow

    Scotia InfoAlerts bill due

    Credit card

    Scotia InfoAlerts bill due

    Account number: 4535***622***

    Due: Wednesday, August 29

    Bill amount: $4,704.11"

  • August 28, 2018 at 8:30 PM by info

    Here is another scam:

    - Message transféré -

    Sujet : Scotia InfoAlerts / Customer Service

    Date : Tue, 28 Aug 2018 17:40:14 0000

    De :

    This automated message has been sent because has attempted to send you a secure, encrypted e-mail message.

  • August 19, 2018 at 7:39 AM by an anonymous user from: Corner Brook, Newfoundland and Labrador, Canada

    Got bill from Microsoft for my info alerts for over $2000.00 figured it was a scam not sure

  • April 12, 2018 at 3:59 PM by an anonymous user from: Auckland, New Zealand

    Just received this email from Scotia Bank - the problem is that we are situated in New Zealand and don't have an account with them... Strange...

    "This automated message has been sent because has attempted to send you a secure, encrypted e-mail message.

    To view this e-mail, please download attached file and log in with your existing account.

    Please note that a self-password-reset feature has been added to the Scotiabank Secure Email Service.

    Once you login to the Scotiabank secure email service you will be prompted to select a challenge question and enter your answer to the question.

    You will use the selected challenge question and answer during a password reset.

    For further information on how to use this service please refer to the Secure Email User Guide.

    Vous avez reçu ce message automatisé parce que

    vous a envoyé un courriel sécurisé.

    Pour lire ce courriel, veuillez télécharger le fichier joint ou vous connecter à votre compte existant.

    Veuillez noter qu’une fonction de réinitialisation de mot de passe en libre-service a été ajoutée au service de courriel sécurisé de la Banque Scotia.

    Lorsque vous ouvrirez une session dans le système de courriel sécurisé de la Banque Scotia, un message guide vous demandera de sélectionner une question secrète et d’entrer la réponse à cette question.

    Vous aurez besoin de la question secrète choisie et de la réponse pour réinitialiser le mot de passe.

    Pour de plus amples renseignements sur la façon d'utiliser le Service de courriel sécurisé – Guide de l’utilisateur.

    Se le ha enviado este mensaje automático porque

    ha intentado enviarle un correo electrónico seguro y cifrado.

    Para ver este correo electrónico, por favor descargue adjunto o puede ingresar utilizando su cuenta existente.

    Tome en cuenta que se ha agregado una función de restablecimiento de contraseña al servicio de Correo Electrónico Seguro Scotiabank.

    Una vez que inicie sesión en el servicio de correo electrónico seguro Scotiabank, recibirá una solicitud para que elija una pregunta e ingrese la respuesta correspondiente.

    La pregunta y la respuesta serán requeridas durante el restablecimiento de contraseña.

    SI desea más información sobre cómo usar este servicio, sírvase consultar la Guía de Correo Electrónico Seguro para el Usuario."

  • March 6, 2018 at 8:56 PM by info

    Here is another scam:

    "From: Scotiabank CA <2466174434.HMRSFTMNIMSSUQLFEUEL.24661744346676411714>

    Sent: March 5, 2018 1:01 PM

    Subject: [ALERT]# 2466174


    E-mail No: 2466174434 / 5 March 2018

    Your Account account has been seletected to be verified, if not verified within 24 hours, we shall suspend your account.


    Robert L. Thompson, Fraud Manager

    Scotiabank 2018 "

    • March 10, 2018 at 1:58 AM by an anonymous user from: Calgary, Alberta, Canada

      Got one of these

  • February 28, 2018 at 3:45 AM by info

    Here is another scam:

    "[No Subject]

    Sun 2/18/2018 6:55 PM

    ScotiaBank (1) InfosAlerts* : hxxp://"

  • February 20, 2018 at 9:15 AM by an anonymous user from: Toronto, Ontario, Canada

    Received a text this morning.

    "Scotia InfoAlerts - Online Access Blocked for security reasons. For more details visit hxxp://" The number it came from was 1-289-885-4346.

    Thank you for posting this information. I don't bank with Scotiabank and never have.

  • October 3, 2017 at 3:53 AM by an anonymous user from: Halifax, Nova Scotia, Canada

    I received a text to this effect this morning. Thank you for posting this information and confirming what I suspected. I don't bank with Scotiabank and never have.

    "ScotiaAlerts: Please confirm your mobile number to sign up for ScotiaAlerts. All customers are required to register or online accounts may get temporarily suspended. Continue here:<link>"

  • July 26, 2017 at 5:27 PM by an anonymous user from: Columbia-Shuswap, British Columbia, Canada

    Received a call from 1-876 571-4643 saying it was the Bank of Nova Scotia & wanted to deposit money into my account that I won from reader's digest but needed my debit card number. I did not give it to them!

  • May 3, 2017 at 5:02 PM by an anonymous user from: Nanaimo District, British Columbia, Canada

    Yep, I too have received this email scam in spite of the fact I haven't used my Scotiabank account for 25 years. Thank goodness I trust my instincts! Had a feeling this wasn't right so went searching on the net.

  • May 3, 2017 at 3:58 PM by an anonymous user from: Brentwood, England, United Kingdom

    Received this email, don't even reside in Canada let alone have a Scotiabank account.

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Scotiabank Info Alerts Scams: Beware