Beware of "Your Latest Virgin Media Bill is Ready" Malicious Email Messages

Beware of "Your Latest Virgin Media Bill is Ready" Malicious Email Messages

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The email message below, which claims that the recipients' latest Virgin Media bill is ready is a fake. The links in the fake email message will download a malicious Microsoft Word document. The malicious document contains a Macro virus or a set of malicious code instructions which, if open, will infect the recipients’ computers with a Trojan horse, spyware or other malware that will give cyber-criminals access to their computers. With full access to their victims’ computers, cyber-criminal will be able to spy on them, steal their files, personal information, financial information, usernames and passwords for their accounts, without the victims knowing. The cyber-criminals may also use their victims’ computers to commit other cybercrimes, which will be traced back to victims.

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Therefore, Virgin Media customers who have received email messages asking them to open a Microsoft Word document and "Enable Editing" to view their bill should not do so.They should instead, go directly to directly to https://my.virginmedia.com/ view their bills.

A Sample of the "Your Latest Virgin Media Bill is Ready" Malicious Email

Your latest Virgin Media bill is ready

Your Bill Summary

Bill date: Jul 26, 2017

Payment due date: Jul 31, 2017

Payment reference: 137347852125

This is an automatic statement from Virgin Media.

Billing Statement Here.

Amount: £139.27

Kind Regards,

The Virgin Media team

Recipients who were tricked into opening the malicious attachment should scan their computers with an antivirus or antimalware software to remove any virus, Trojan horse, spyware or other malware that may have infected their computers.

Note: Some of the names, addresses, email addresses and telephone numbers in email samples on this website may have been impersonated.

Please share what you know or ask a question about this article by leaving a comment below. Also, check the comment section below for additional information, if there is any.

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Comments, Questions, Answers, or Reviews
(Total: 7)

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  • May 20, 2018 at 6:55 AM by info

    Here is another scam:

    "From: VirginMedia
    Sent: 20 May 2018 03:50
    Subject: We were unable to process your latest bill


    The payment for your latest VirginMedia bill failed. It appears that some of the billing details associated with your account have expired.
    Your service is pending disconnection on:

    28 May 2018

    To avoid interruption of service we strongly recommend that you log in and update your billing details.
    Click here to update your billing details.
    Thank you for being a VirginMedia customer!

    The VirginMedia Team

    P.S. We don't pick up emails from this mailbox, so please don't reply to this email address. If you'd like to get in touch, you'll find all the details at virginmedia.com/contact instead."


  • Sep 26, 2017 at 12:32 PM by an anonymous user from Limehouse, England, United Kingdom

    Help! I opened this on my MacBook Pro expecting to be directed to the website but instead it downloaded. I subsequently deleted the files and removed them from trash. Is there anything else I should do? Many thanks.


    • Sep 26, 2017 at 12:40 PM by info

      Scan your computer with the antivirus software installed on it.


  • Aug 4, 2017 at 8:12 AM by an anonymous user from Ljubljana, Slovenia

    Does this malware work also on smartphones? I opened this mail on my phone.


    • Aug 4, 2017 at 9:19 AM by info

      The cyber criminals could create a mobile version, but you will have to download a malicious app in order to get infected.


  • Jul 27, 2017 at 8:43 AM by an anonymous user from Islington, England, United Kingdom

    Help! I opened it before I realised. I can't delete the file. I used Sophos antivirus but it didn't find it!
    Eek, please help.


    • Jul 27, 2017 at 9:56 AM by info

      Restart your computer in Safe Mode and scan it for viruses.


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