The email message below, which claims that the recipients' latest Virgin Media bill is ready is a fake. The links in the fake email message will download a malicious Microsoft Word document. The malicious document contains a Macro virus or a set of malicious code instructions which, if open, will infect the recipients’ computers with a Trojan horse, spyware or other malware that will give cyber-criminals access to their computers. With full access to their victims’ computers, cyber-criminal will be able to spy on them, steal their files, personal information, financial information, usernames and passwords for their accounts, without the victims knowing. The cyber-criminals may also use their victims’ computers to commit other cybercrimes, which will be traced back to victims.
Therefore, Virgin Media customers who have received email messages asking them to open a Microsoft Word document and "Enable Editing" to view their bill should not do so.They should instead, go directly to directly to https://my.virginmedia.com/ view their bills.
A Sample of the "Your Latest Virgin Media Bill is Ready" Malicious Email
Your latest Virgin Media bill is ready
Your Bill Summary
Bill date: Jul 26, 2017
Payment due date: Jul 31, 2017
Payment reference: 137347852125
This is an automatic statement from Virgin Media.
Billing Statement Here.
The Virgin Media team
Recipients who were tricked into opening the malicious attachment should scan their computers with an antivirus or antimalware software to remove any virus, Trojan horse, spyware or other malware that may have infected their computers.