Capital One customers who have received email or SMS text messages like the one below, which claim their accounts need urgent attention because some of their records need to be updated, should delete the messages and should not follow the instructions in them. This is because the messages are being sent by cyber criminals to frighten and trick potential victims into clicking on the links in them, which go to phishing websites that steal Capital One online account credentials.
The "Capital One Account Security and Maintenance" Phishing Scam
From: Capital One <support@x10.miferro.es>
Sent: Fri, Aug 18, 2017 11:38 am
Subject: Account Security and Maintenance
Visit Capital One Sign In
Your online account needs urgent attention.
Re: Account ending in ****
Dear Costumer,
We are writing to let you know that your Capital One online account need urgent attention as we need to verify and update some of your records with us.
You are there by required to follow this link bellow to attend to this urgent call and confirm, verify and update your details.
Www.capitalone.com
Thanks for being a Capital One® customer.
Capital One customers who have received messages claiming that they need to do some activity on their accounts, such always go directly to https://www.capitalone.com/ and sign into their accounts. Once they have signed in, they will be notified of security updates, notifications and other important notifications. So, there is no need to click on a link in an email message, which may go to phishing or malicious website.
Also, Capital One customers who have already been tricked by the phishing messages, are asked to change their passwords and contact Capital One immediately, before their accounts are hijacked and used fraudulently by cyber criminals.