DIRECTV customers, the email message below, with the subject "Thank You For Being A Valued DirecTV Customer" is a scam. Therefore, you are asked to delete it if you have received it. The fake message is being sent by online scammers who are attempting to trick DIRECTV customers into contacting them. Once contacted, the scammers will attempt to trick the DIRECTV customers into disclosing their personal and financial information.
And, remember that legitimate companies like DirecTV will never ask their customers to send personal information, account information, financial information via an email message.
DIRECTV customers who have already been tricked by the scam are asked to contact DIRECTV for help and contact their banks if they have disclosed their credit card information. Also, those DIRECTV customers should be careful going forward because online scammers will be contacting them and will attempt to scam them.
The "Thank You For Being A Valued DirecTV Customer" Scam
From: FS VIP <VIP@gnetworks.onmicrosoft.com>
Date: September 14, 2017 at 11:08:37 AM CDT
Subject: Thank You For Being A Valued DirecTV Customer
THANK YOU FOR BEING A VALUED DIRECTV CUSTOMER
America’s #1 Satellite TV Service!
Patricia Cook, Thank you for being a valued DIRECTV Customer and I am confident that you will find your DIRECTV experience to be exceptional. As the Executive Vice President of Goodman Networks, your authorized Installation and Service Provider for DIRECTV, my goal is to ensure you receive the highest quality installation, education and customer service in the industry. Your Service, 1-2P9OCUJC, was completed out of our Tyler office.
If for any reason you do not feel our technician met your needs with the service they performed, we want to address and resolve them as soon as possible. In an effort to assist you, please send an email to our Executive Office using the email address below and provide the following information so we can respond to you without delay.
~ Billing Phone Number, DIRECTV Account Number, and your preferred contact information ~
For billing questions please contact DIRECTV at 1-800-531-5000
Goodman Networks Contact Information
Email: VIP@goodmannetworks.com
Mail: 2801 Network Blvd., Suite 300 Frisco, TX 75034
Thank you again for choosing Goodman Networks and DIRECTV. We recognize that you have a
choice in television service providers and we appreciate your business.
Sincerely,
Chris Grant, Executive Vice President
Goodman Networks