Capital One customers who have received email or SMS text messages like the one below, which claim that their credit cards or accounts have been suspended should delete the messages. This is because the messages are being sent by cybercriminals to frighten and trick potential victims into clicking on the links in them, which go to phishing websites that steal online account credentials.
Sample of a "Capital One Suspicious Sign In Attempts Noticed" Phishing Scam
From: Capital One [mailto:mobile@mansoft.com]
Sent: Saturday, September 09, 2017 12:50 PM
Subject: Suspicious Sign In Attempts Noticed
Dear Customer,
Visit Capital One
Account verification
Your account/credit card was recently suspended because of unusual Login activity.
To re-activate your account, click the link below and enter your account information on our secure page.
ACTIVATE YOUR ACCOUNT
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Capital One customers who have received messages claiming that they need to do some activity on their accounts, such always go directly to https://www.capitalone.com/ and sign into their accounts. Once they have signed in, they will be notified of security updates, notifications and other important notifications. So, there is no need to click on a link in an email message, which may go to phishing or malicious website.
Also, Capital One customers who have already been tricked by the phishing messages, are asked to change their passwords and contact Capital One immediately, before their accounts are hijacked and used fraudulently by cybercriminals.