Cloudflare users, if you have received emails like the one below, which claim you have a new ticket from CloudHelpDesk and are asked to click on a link to view the ticket, please DO NOT. This is because the emails are fakes and the links in them go to a fake Cloudflare Helpdesk website (see below) that steals account credentials (usernames and passwords).
A Sample of the "Cloudflare Cloudhelpdesk New Ticket" Phishing Scam
Subject: [Cloudflare]: New Ticket # 5068: onlinethreatalerts.com
Date: Wed 20/09/2017 10:41
From: CF Helpdesk
Hello,
You have a new ticket from Cloudflare.
hxxps://login.cloudhelpdesk.website/
Regards,
Cloudflare Trust & Safety
The link in the fake emails goes to the fake Cloudflare website at hxxps://cloudhelpdesk.website, which is owned by cybercriminals. What the cybercriminals have done is to create a copy of Cloudflare's legitimate website (www.cloudflare.com) at hxxps://cloudhelpdesk.website to trick their potential victims into believing the fake website is legitimate.
The cybercriminals then send out fake Helpdesk emails like the sample above with a link to the fake website. If potential victims visit the fake website thinking it is the legitimate Cloudflare website and attempt to sign-in, their usernames and passwords will be sent to the cybercriminals behind the scam.
Once the cybercriminals have gotten the stolen usernames and passwords, they will use it to gain access to their potential victims' Cloudflare accounts, hijack and use the accounts fraudulently.
Cloudflare users who have already been tricked by the phishing scam are asked to change their passwords immediately. If they are unable to, they should contact Cloudflare for help immediately. Only use the contact information on Cloudflare's website at www.cloudflare.com, and never give out your password to anyone, not even a technical support representative.
Also, Cloudflare offers Two-Factor Authentication and encourages all users to take advantage of the feature for account security. This feature is another layer of security that prevents cybercriminals from gaining access to your account even if they have stolen your username and password. Click here to learn how to enable Two-Factor Authentication on your account.