BMO Fraud Department Fake Emails and Telephone Numbers

IT IS REAL! Please call the number on the back of your card to confirm there is no fraud on your account. Luckily, mine was a false alarm. The number 1-866-418-8151 is a real BMO fraud prevention number. I called on the back of my card rather than the given number to confirm and he said this was a real number for BMO, but that it is always good idea to check and make sure! Please always call the number directly from your card rather than what you are given to verify if bank related calls are legitimate or not.

I have received the same email from BMO, I called the number provided. And later I double checked with the number provided at the back of my card: 1-800-263-2263. They said it is a LEGITIMATE NUMBER! If you have any doubt, just call the number at the back of your credit card! Do not ignore any possible security breach!

You're saying the number on the card is legitimate? Does that even make sense? Of course it is.

Lier! That number is a fraud

I received a voice recorded call from 1-866-418-8151 showing up in call display as BMO, saying there had been fraudulent activity and to urgently call their fraud department at that same #. I did not - I called the number on the back of my card instead. The real BMO confirmed that there had been no fraudulent activity. I have to assume that was a scam.

I received the call from the same number. However, origial number started with 011 - international calling. Thanks for this communication.

We received a phone call from BMO at 1
1-866-418-8151
This is a scam call... I verified it on a google search of the number

Absolutely not lol that is the right number I work at bmo you pie

I received a call from MasterCard clamming it's BMO MasterCard, they said my card ending in 233 will be deactivated and that they will send a new one. They only needed my address LOL and full name - this is a scam call. BMO should do something about the situation, I am not a BMO customer, nor I want to be one, after the fraud calls and emails and them dont doing nothing at all to protect their customers.

The above phone number is a legitimate number. Although you are not a BMO customer, please do your due diligence and contact the bank directly if you are concerned. By posting such incorrect information you’re preventing actual fraud victims from getting the help they need. Your number is probably an old phone number of the actual BMO customer they are trying to reach. If you are reading this and you have received a call from 1866 418 8151 CALL THE NUMBER ON THE BACK OF YOUR CARD OR GO TO THE NEAREST BRANCH TO CONFIRM. I ignored their emails and phone calls for months and was frauded because I chose to listen to incorrect posts like this m***n above me !

a broker asked me for a certain amount of fees to secure BMO 1st mortgage for me as if I apply on my own I wont get it due to a bundh of papers to submit they can over pass this as they are big investors in BMO does this sound normal to you?
and once I get the mortgage is this ok or bmo can take it back at any time mind you I have a lot of equity in the property

I got a call saying was something wrong with my account so before I gave any info I asked who I was speaking with and the company, I have a list of questions for them who they are, what company they are with, their job title, city they are calling from their extension number and phone number I can reach them at.... so I only got to ask who they were, the man at the other end said I was screening my call and hung up. if this was legit he would have had no problem answering my question before I gave any f my info (which I would not) I would have called back the head office first and verified that info. so watch out.. we do not have an account with BMO

10 April 2020
I got an automated phone call from 866-418-8151 saying there was a problem with my debit card. The message stated the last 4 digits of my card accurately. Don't know how they got it ?!

Because it is a legitimate phone number

It’s because it is a legitimate call from the bank -_-

I work for bmo and can confirm that is a legitimate phone number for the fraud department. When you call they will ask you security questions but never ask you to provide full information. If you have concerns attend the nearest branch or call customer service which is the number on the back of the card and they will confirm with you that 1866 418 8151 is legit.

These are legitimate phone numbers. You may call Bank of Montreal and ask them. Please don't spread false information. Update this article. There are legitimate scams out there, best practice is never entertain and trust someone calling you and asking for information. Ask the caller to leave notes on your account, then call the bank (get the number from back of your card or online website) and sort the issue or review the offer.

I received the same exact email, my card was indeed compromised and I did speak to a BMO rep both on the number of the email and on the number on the back of the card. However, my card was a prepaid master card that I use for the internet to minimize the risk of using a regular credit card, the idea is that worst case scenario I loose 20-50 or 100 dollars that are sitting in the card and not the credit limit of the card.

As it turns out my card was compromised when I made an online payment for MagicJack, seconds after the transaction was completed my card started to receive transaction requests from around Canada, all of them rejected for insufficient funds (only $180 in the card) which in turn triggered the BMO fraud system...

They do however still list the last four digits of your CC number. So your information had to be leaked in some form from another website you used and entered your CC info.

This is c**p.

If it was real, they would not leave a voice mail to general business numbers.

If it is the bank, they would try to get through to the cardholder and not leave a recorded message on general company lines.

I can confirm that is a legitimate phone number for the fraud department. When you call they will ask you security questions but never ask you to provide full information. The fraud department will call every available number on file. If you have provided the general number. They will call If you have concerns attend the nearest branch or call customer service which is the number on the back of the card and they will confirm with you that 1866 418 8151 is legit.

Got a call from bmo to call 1888-676-2269. Is this number legitimate

Yes, the number is legitimate. It is located under "Account Management Unit" at the following:
https://www.bmo.com/main/contact-us

I received an email stating that there was a fraud alert on my Mastercard from
bmoalerts-bmo.com and asking me to call 1-866-418-8151. I had set up alerts to be emailed to me, so I felt that it could be legitimate (and it turned out to be legitimate).

I called the Mastercard customer service number 1-866-991-4769, which is the number on the back of my BMO Mastercard. The agent confirmed that 1-866-418-8151 is a valid number and is the direct line to the BMO Fraud department. He also confirmed that bmoalerts-bmo.com is the valid email that is used to send alerts to customers.

They confirmed that there was a fraud alert on my card. However, the suspicious transaction was one that I had made, so it was a false alarm.

I am just trying to correct some misinformation. Even though I confirmed that the 1-866-991-4769 is a valid BMO number, you are better off to call the number on the back of your Mastercard, rather than taking a chance.

One of the other commenters did show a scam email, where clicking on the link would probably phish to get your information, but it did not mention the above phone number.

My daughter received 3 phone calls to her voicemail today from these scammers. The 866-418-8151 number. We called back BMO at the number printed on our cards and verified we had no fraud alerts from BMO on file. Do not give out any info to these thieves.

I can confirm that is a legitimate phone number for the fraud department. When you call they will ask you security questions but never ask you to provide full information. If you have concerns attend the nearest branch or call customer service which is the number on the back of the card and they will confirm with you that 1866 418 8151 is legit.

perfect description of the problem

Agreed. Received a voicemail exactly reflecting the above and sounding very legitimate. I do not have any BMO cards or accounts.

I received such a call about a recent suspicious activity on my master card. I knew I haven't used my master card for a while so checked the mobile app and there were no unauthorized or pending transactions so I knew it was a fraudulent call.

I just received a voicemail that is entirely consistent with the descriptions above. I received this voicemail on December 24, 2017.

I do have a credit card with BMO, but I became suspicious when the automated voicemail said they were investigating my card ending in "7313" (which I do not have).

This is a fraud.

This must be one of the FRAUDULENT E-MAILS FOR YOUR INFORMATION/ACTION

-----Original Message-----
From: 2017BMO Service Support Online [mailto:Sally.MacDonald-von.ca]
Sent: December 13, 2017 4:27 PM
Subject: #Action: #Changes made in your Internet Banking Profile#

#Action: Changes made in your Internet Banking Profile

#Date: December 13 2017.

#This is to inform that your profile data was changed by you or by someone logged in using your BMO DEBIT Card Number and password on 12/13/2017 from IP 95.84.78.5

#If you didn't change your profile data please visit and complete our BMO Online security measures: http://acauser.is-saved.org/account-bmosupport-info/

#2017 BMO Support Center
# luis.eguaras-toronto.ca"

Just so you guys know, I received this exact email (with the same phone numbers and everything) from BMO just yesterday (September 2017). I called BMO from the number on the back of my card (1-800-263-2263) and they did indeed want to confirm a transaction on my account. They also confirmed that they did send me an email, and since this email was the only one I got from them, the number on it might actually be legit. But in any case, if you get such an email, always, always, call the number on your card just in case.

Can confirm. I had the exact same email with that same number. I was skeptical so I called the BMO number on the back of my Mastercard.

My account got flagged because I signed up for an ESSO speedpass and they charged my card with $0.00 under FAIRFAX LEE and also $0.00 for an ESSO GIFT CARD. The BMO rep told me she's had this call before.

Same here. Had a call from 1-866-418-8151 with a very professional sounding message indicating there was a security concern with my MasterCard. I called the number on the back of the card and they confirmed my card had been compromised and they were sending a new one out.

I think the come away on this is to never call the number back, but call the number on your card, statement or other known secure source to determine if there is an issue.

Yes, you are right, the email is fake, but the number is correct. The scammers want you to click on a link in the email or reply to it, not call the number.