Beware of Icool Gadgets at icoolgadgets.com - it is an Untrustworthy Online Store or Website

Beware of Icool Gadgets at icoolgadgets.com - it is an Untrustworthy Online Store or Website

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The website Icool Gadgets located at www.icoolgadgets.com is an untrustworthy eCommerce store or website. Online users are advised to stay away from the untrustworthy website, and those who have shopped from it, run the risk of receiving counterfeit goods, poor quality goods that look nothing like what was advertised, or nothing at all. Therefore, we do not recommend purchasing from Icool Gadgets.

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Icool Gadgets' Website at www.icoolgadgets.com

 Icool Gadgets Website at www.icoolgadgets.com

We were unable to find out where Icool Gadgets or where the owners are located. The information is not on their website, and they are hiding their domain name information by using a third-party service. We do not recommend purchasing from websites that hide their locations. But, that doesn't necessarily mean the websites are fraudulent, it just makes them suspicious. And, when you are operating an e-commerce website where online users enter their personal and financial information, it is important that the website discloses all possible information about itself.

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Comments, Questions, Answers, or Reviews
(Total: 60)

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  • Jan 2, 2019 at 7:52 AM by an anonymous user from Nuremberg, Bavaria, Germany

    I also ordered a smartwatch via Facebook at www.icoolgadgets.com. I received the watch after one month (debit from credit card within 3 days !) This watch does not work. Now that I am about to pay my money by mail almost daily (over a month) I hear nothing more from this scam company. Based in China! The money is lost. Facebook should not post this!


  • Sep 24, 2018 at 4:52 PM by an anonymous user from Auckland, New Zealand

    I ordered a smartwatch that worked for 8 weeks, now it's a total dud. I emailed Icoolgadgets and after several back and forth emails they agreed that I did not need to courier it back after the courier charge was way more than the watch.

    I have waited ever since despite promises in writing that they were only waiting for tracking nothing has arrived and now they are back to generic messages telling me to courier the watch back to them. They are dishonest liars and everyone should be super aware of their appalling reputation. Facebook should also be charged for permitted their advertising to continue.


  • Jul 30, 2018 at 10:36 AM by an anonymous user from Seattle, Washington, United States

    I purchased a 4K TV Box in November 20017. The package arrived from Hayden Idaho warehouse address on Nov 17, 2017 and was not as stated in the advertisement.

    After a week of trying to make it work, I contacted the company and they sent instructions on how to make it work.

    It did not, Contacted them again for instruction on how to return for Credit. They are located in Singapore and refuse to answer any contacts from me, Pay Pal, WA state Atty General office.

    They have defrauded thousands and are still selling out of a Canadian address.

    Their return policy says the return must be made in3 days with no other instructions. There must be some way to put these thieves out of business.


  • Jun 19, 2018 at 11:36 AM by an anonymous user from Brantford, Ontario, Canada

    I purchased a FDH Automobile DVR Rear View Mirror from Ixoolgadgets that was missing two items. I contacted them several times to resolve this issue .

    At this point they do not respond at all now after re sending my e-mail several times.

    Their customer service is terrible PLEASE DO NOT deal with ICOOLGADGETS.



  • May 5, 2018 at 12:30 PM by an anonymous user from High Springs, Florida, United States

    Anybody know the Idaho address for


    • Jul 30, 2018 at 10:39 AM by an anonymous user from Seattle, Washington, United States

      Unfortunately, this is a fraud company stealing from thousands of customers.

      Their shipping facility in Hayden Idaho is a warehouse 10450 N Airport Dr, Hayden ID 83835. They refuse to contact anyone and have been stealing from customer for around 2 years that I know of.

      They are based in Singapore and now have another address in Canada


    • Jun 19, 2018 at 11:26 AM by an anonymous user from Brantford, Ontario, Canada

      I have an address to send a product that was missing parts but their customer service is terrible; they are in Indonesia .


    • Jun 6, 2018 at 10:58 PM by an anonymous user from Los Angeles, California, United States

      if I tell you who is running that site, would I get some kind of reward?


  • May 2, 2018 at 4:06 PM by an anonymous user from Pasadena, California, United States

    I also go ripped off by Icoolgadgets.com. I ordered a smart wrist watch to check my activities and blood pressure. I received the item but it was defective and over a couple of months we went back and forth with emails finally they were going to send me a new item as soon as they got the return item.

    So I returned the item paid about $14 to return it and told them that I wanted a refund because I didn’t want to take a chance with another defective unit.

    Went back and forth with more emails, since nothing was happening I reached out to Pay Pal, open up a case but nothing happen.

    Pay Pal said to contact the seller which of course I have done. PayPal close the case with no help. Icoolgadgets said that because I called Pay Pal and the y close the case, they did not have to refund my money.

    I told Icoolgadgets that they were scammers; they kept my money and kept the defective item. These guys are in Indonesia so good luck if anyone is trying to get your money back.


    • May 5, 2018 at 12:29 PM by an anonymous user from High Springs, Florida, United States

      How did you get away with sending it back for $14.00 shipping? I bought tv boxes from
      Icoolgadgets and in order to get my refund (maybe) it was going yo cost me $150.68 by DHL.to Indonesia.
      That's how they get you to not ship them back even though I received them from Idaho.
      PayPal would not back me up...


  • Apr 29, 2018 at 9:53 AM by info

    Received via email:

    "The location of Icoolgadgets is:

    Sellers name: PT.Yoshugi Putra Mandiri
    Address: Perum Griya Mulia Asri D-3 RT 07 Salakan Potorono Banguntapan,
    Bantu, Yogyakarta,55619, Indonesia

    I found this out through PayPal dispute. They wanted me to send my tv boxes back to Indonesia- cost through DHL $150.38.

    Needless to say I am not sending them back.




  • Apr 23, 2018 at 4:59 AM by an anonymous user from Kuala Lumpur, Malaysia

    This is definitely untrustworthy on line seller. I order on the 21 March 2018 and until today I have yet to receive my order.

    What I'm disappointed is how can Pay Pal be the intermediary for this kind of on line seller


  • Apr 22, 2018 at 7:31 PM by an anonymous user from West Perth, Western Australia, Australia


    If you have paid through PayPal immediately lodge a dispute requesting a full refund.

    The company is based in Jogyakarta in Indonesia.

    Best of luck to you all!

    Cheers, Paul - Australia


    • Sep 24, 2018 at 4:47 PM by an anonymous user from Auckland, New Zealand

      That is good in principle but useless in reality because they ignore Paypal.


  • Apr 20, 2018 at 4:17 PM by an anonymous user from Jacksonville, Florida, United States

    I want to know how I can get nearly my $400 and some dollar refund back from them cause I purchased 4 TV Boxes in Feb and never received them and get a hold of them either... I just want my $438back...


  • Apr 20, 2018 at 5:29 AM by an anonymous user from Sunshine West, Victoria, Australia

    I was a lucky one who received a full refund.

    I purchased their media box which is supposed to give you access to free streamed movies and Netflix. This $88 USD media box does not work, it is a scam.

    I returned the box to the seller two months ago and luckily for me I received an acknowledgement email from I Cool Gadgets that they had in fact received it at their Jogjakarta - Indonesian base.

    I was able to provide this email to Paypal (and even that was a fight as I was requested to return it. with the tracking deatils, even though I had returned it. WTF?) Anyhow, finally received the refund.

    I was very lucky compared to many other purchases who were scammed and no product received.



  • Apr 17, 2018 at 10:47 AM by an anonymous user from Toronto, Ontario, Canada

    I purchased the T95 and on 24 Mar 18 and have not heard back from them since I wish I had come here first I would not have ordered it
    I guess I am out of the money I paid. THERE IS NOTHING WORSE THAN A THIEF OR SC*M BAG. I would like to get my hands on them


    • Apr 19, 2018 at 9:38 AM by an anonymous user from Toronto, Ontario, Canada

      I have the same problem is not easy work wth this company
      Went I want cancel my order the say the can cancel my order because the order is in process after to give me truck number and
      now the saying in the policy is not returnees and no refund
      I am not happy with this company


  • Apr 16, 2018 at 5:37 PM by an anonymous user from Craig, Colorado, United States

    ordered the TV Box T95 of Facebook; said that they will come programmed and ready to hook up just plug in your HDMI Cable and power cord and your ready to go. .?

    Nice, try not even down loaded you have to go onto some other site to have them try to help you down load all of your TV and Movies and everything else you load one movie down and it's full you can't load anything else and it wont even program up so you can go the movie or TV stuff that you loaded down plug the other boxes in and nothing shows up on your TV.

    What a peace of cr*p they say one time pay no other charges will apply you go to Netflix and its a $20 a month fee for the movies say in the saying on Facebook one time purchase for the box no other fee's included and for get calling or emailing tech support no one answers you back or willing to call you they say leave a phone number and we will call you no way nothing has happened what a JOKE stay away from this company and TV Box.


  • Apr 9, 2018 at 8:46 AM by an anonymous user from Seoul, South Korea

    Ordered three boxes for tv and they didn’t come timely. I paid in advance and have sent them numerous emails. I can’t get a response. I want to send them back but I want my money credited back to my charge card. This is not a reputable company, it now stopped advertising on the internet. Are they out of business and am I out the money?


    • Apr 22, 2018 at 7:25 PM by an anonymous user from West Perth, Western Australia, Australia

      Hi, if you paid via PayPal lodge an immediate complaint. The email address of the business owner is; intanarini86@yahoo.com

      I was lucky to get a refund through PayPal.

      Cheers, Victoria Oz


    • Apr 9, 2018 at 9:19 AM by info

      If you have used your credit card to make payment, dispute the charges with your bank.


  • Apr 8, 2018 at 3:25 PM by an anonymous user from Lewisville, Texas, United States

    I ordered a box in February and have emailed several times. Received email from (CEO), LOL with tracking info and all it shows is it is at warehouse. I filed complaint with PayPal today so will see what my options are. 90 dollars is 90 dollars and I'm not happy with nor would I suggest anyone order from this company


  • Apr 6, 2018 at 4:48 PM by an anonymous user from Newark, New Jersey, United States

    I ordered a box from Icoolgadgets.com So over a month later nothing has arrived. Went to PayPal and they after pay pal contacted them send me a tracking number. But still nothing. I had sent them three emails about not getting my order and nothing till pay pal contacted them. Worst company I have ever dealt with.


    • Apr 8, 2018 at 3:21 PM by an anonymous user from Lewisville, Texas, United States

      Same happened with me, it's been almost months and still nothing. I just filed complaint about company with PayPal


  • Apr 4, 2018 at 10:55 AM by an anonymous user from Hemet, California, United States

    Don't buy from (any from all they have Website) icoolgadgets.com
    icoolgadgets is scam!


  • Apr 1, 2018 at 5:42 AM by an anonymous user from Sydney, New South Wales, Australia

    They are scammers; they did not send the box and will not respond to my emails. Do not give them money, they are professional scammers.


    • Apr 22, 2018 at 7:43 PM by an anonymous user from West Perth, Western Australia, Australia

      Hi, if you paid via PayPal lodge a dispute. Also, here is the seller’s direct email; intanarini86@yahoo.com

      I was lucky to get a refund after a 2 month fight with I Cool Gadgets and 2 weeks of dealing with PayPal.

      Cheers, Paul, Australia


    • Apr 14, 2018 at 5:46 PM by an anonymous user from Portland, Texas, United States

      Same thing here, scammers!


    • Apr 3, 2018 at 1:45 PM by an anonymous user from Sunnyvale, California, United States

      I ordered they got the money on march 13 and I haven’t receive merchandise yet
      The phone on the my bank statement is scam number. Sue


  • Mar 29, 2018 at 3:30 PM by an anonymous user from Toronto, Ontario, Canada

    I ordered a tv box from icoolgadgets. They said I will get it btw 9 - 15 business days.

    They also said I will get the tracking code. Neither came. I sent them so many unanswered mails. Finally my bank reversed the charge after 6 weeks.

    They sent me an empty box and convinced my bank they closed the deal. My bank paid them again for an empty box.

    Icoolgadgets are at best cheats. Fraudsters. No one should do business with them ~ Khrystien.


  • Mar 29, 2018 at 12:17 PM by an anonymous user from Plymouth, Minnesota, United States

    Stay away from this site. I am thinking they are based in China because once I contacted them, after several attempts, I receive an email in broken English that took me an hour to interpret.

    They do not have good support, it takes them 2 weeks to answer emails. I will not order from this site again, it took me over a month to get the product and when I received the box it was packaged poorly and the product did not do as advertised.

    I filed a complaint with Paypal but they determined that the product was as described, how do they know they didn't receive what I received. I just gave up and took a loss on the 100 dollars I spent. Buyer beware on this one, you purchase at your own risk.


  • Mar 24, 2018 at 7:46 AM by an anonymous user from Neilson, Florida, United States

    I ordered from Icoolgadgets on November 23, 2017. After several emails back and forth, contacting PayPal, and disputing the charge on my credit card I received it March 23, 2018. They are a rip off.

    Do not order from them. It was supposed to take 9-21 days. I guess their days are different from the United States days. PayPal sided with icoolgadgets. I WILL NEVER ORDER ANYTHING FROM THEM AGAIN.


    • Mar 26, 2018 at 4:34 PM by an anonymous user from Mount Laurel, New Jersey, United States

      The same thing happened to me. I just received it today and I ordered it in December.

      I disputed it and got my money back.
      Now I don’t even have an address to return it.


  • Mar 23, 2018 at 9:34 AM by an anonymous user from Odessa, Florida, United States

    Ordered Dec 27 and it first arrived now. I never completed first order. They sent an email saying I would get discount so I ordered and they took my address and applied it to first order and now are sending me a second one. Went to pay pal and they say I have to send it to Indonesia even though they have a warehouse in the US.

    I would have to spend $70 to $80 dollars to return package. Paypal sided with the seller. No refund!!


  • Mar 21, 2018 at 6:31 PM by an anonymous user from Bucharest, Bucuresti, Romania

    the same happened to me, they took £56.00 from my credit card and after I contact them several times i got the same answer, be patient, we will mail your item ASAP. and now it's almost three months and I received nothing.
    Y London


    • Mar 23, 2018 at 9:22 AM by an anonymous user from Odessa, Florida, United States

      Do not open the package, send back as returned cargo and hopefully you can get money back by asking your credit card company to stop payment


  • Mar 21, 2018 at 3:28 PM by an anonymous user from Kennewick, Washington, United States

    All I can say is don't get sucked in. Icoolgadgets took the $97.97 from my credit card immediately. Two weeks and I contacted them by e-mail. Their response was "be patient, its in the mail". I hope they choke on my $97.00 Ron, Washington.


    • Mar 22, 2018 at 2:53 PM by an anonymous user from Bedminster, New Jersey, United States

      They also got me for the same amount,I never received a tracking number nor did they respond to my emails.

      I should have did my homework before ordering. What a rip off!! Their time is coming!


  • Mar 21, 2018 at 9:09 AM by an anonymous user from Everett, Washington, United States

    I ordered the icoolgadgets.com TV box about three months ago, and after contacting them about 2 months in after purchase, I received an email telling me the entire manufacturing crew in China, was on vacation for 3 weeks due to Chinese new year!

    Yep, it's a scam, steer clear!


  • Mar 19, 2018 at 3:49 PM by an anonymous user from Ashburton, Canterbury, New Zealand

    I ordered atv box and am still waiting for confirmation and an order number the order placed on 7-3-18


    • Mar 20, 2018 at 10:06 AM by an anonymous user from Fayetteville, New York, United States

      I too am getting nowhere with them


  • Mar 19, 2018 at 9:08 AM by an anonymous user from Farrington, North Carolina, United States

    I ordered the tv box 10 days ago. I received a grammatically incorrect e-mail that stated my order was accepted and "preceeded" and that after 7-14 "office days" I would receive a tracking number "later". Now I see numerous bad reviews about icoolgadgets.


  • Mar 18, 2018 at 1:14 AM by an anonymous user from Shah Alam, Selangor, Malaysia

    Big SCAM. Beware.


  • Mar 16, 2018 at 7:38 AM by an anonymous user from Ooty, Tamil Nadu, India

    Sadly, it looks very much as though I have been taken by this outfit. Some 2 months after placing the order for their so-called TV Box, I am still to receive it. Of course, the credit card was billed immediately...so buyer beware. Facebook should take some responsibility in this, as their ads kept popping up constantly whenever I logged in. Hopefully, this comment and the many others, will save potential buyers from making the same mistake!


    • Mar 18, 2018 at 1:57 AM by an anonymous user from Burlington, Ontario, Canada

      I too just ordered the TV BOX from the fb site n now they won't give me my tracking number ... our credit card company shud be able to retrieve our money but I know they can't ... I'm disabled n on a disability low income n I just paid $108.00 for this ... I'm angry.


    • Mar 17, 2018 at 1:03 PM by an anonymous user from Omaha, Nebraska, United States

      I ordered this 3 months ago and still haven't received it. All emails go unanswered; scam company


  • Mar 10, 2018 at 9:46 AM by an anonymous user from Tiffin, Ohio, United States

    Husband ordered tv box, they charged his card and still have not received box. He has e- mailed them twice both times received item number but no tracking number.

    Called his credit card company and they gave the following : money was paid to YoshogI Media phone number 307-777-7311 , this number is false and takes you to Wyoming State Department of Business.


  • Mar 10, 2018 at 12:39 AM by an anonymous user from Oceanside, California, United States

    I ordered the TVBOX through ICOOLGADGETS only to have it defective. I contacted them to request a replacement and after several emails and sending pictures (on my part, obliging their requests) they quit responding to my email.

    I did use PayPal for payment; 2 months later of correspondence, waiting for PayPal to do their work and reimburse me my payment.

    Hopefully, PayPal will discontinue their affiliation with ICOOLGADGETS as it gives PayPal a bad name in my books; I have confidence in PayPal and feel they would only honor reputable companies.
    Do not order anything from ICOOLGADGETS, they are not reputable or true to what they offer!


  • Mar 5, 2018 at 9:26 AM by an anonymous user from Saint George, Utah, United States

    I ordered this item on 12/29/2017. Still haven't received it is always just shipping and their expedition team is still getting all the info ready? Seems I have lost my $97 wish I had read all the comments before ordering. Plus Paypal would not go to bat for me on my complaint to them. They said just go to their website. I would advise all others not to order from them...


  • Mar 5, 2018 at 12:56 AM by an anonymous user from Dallas, Texas, United States

    I ordered a TV box from ICoolgadgets in Nov for Christmas gift. I sent a couple of emails checking status of delivery with no response then 55 days later I received the box. However it was nothing as they described.

    My son tried to set it up but could not get any local channels and that is why I bought it. Sent email asking for return instructions and was told about 4 weeks later they don't do refunds. They sent me an email with details on several apps I need to get which would have been a lot of work.

    It wasn't a "plug and play" device as they advertised! Once again asked for a refund and directions on where to send it but no response for 3 weeks.

    They emailed me and once again said no refunds. Their risk free Ironclad Guarantee on their website states "we will do whatever it takes to make sure you are 100% satisfied with your purchase". Which is a lie!

    They won't send me a return address so I'm stuck with a tv box that is too complicated to use for $97!! Stay clear of this company.


  • Mar 4, 2018 at 8:40 PM by an anonymous user from The Bronx, New York, United States

    I ordered the tv box over two weeks ago and still nothing has arrived. I’ve been looking for them to send a tracking number in my email, but still nothing. This is definitely the last time I’ll order online with certain websites. If your interested in streaming devices order them from Amazon. I would advise people to stick to trustworthy websites, before you purchase anything from a website do your research people.


  • Mar 2, 2018 at 11:11 PM by an anonymous user from Stockton, California, United States

    I ordered a TV box last week of January, I email them to check the status, the email me back saying that the item was been shipped but there’s no tracking number until now I don’t get anything.

    I email them again last week but no response so I guess this is a scum so pls avoid this website so that you won’t be there next victim.


  • Mar 2, 2018 at 2:29 PM by an anonymous user from Florence, Mississippi, United States

    I ordered a TV box from Icool back in Jan. I sent them an e- mail and they were to check on it I waited and never
    Heard from them I sent another e-mail and they said.

    It was shipped Feb 2 but if they did I haven’t gotten it


  • Mar 1, 2018 at 1:17 AM by an anonymous user from Belgrade, Serbia

    I bought $93 worth product 3 months ago but I have not recive it. I have wrote to their support, they send me tracking number which show me that the order is in China for measuring and to be patient for few more days. It have been pased 15 days and nothing! I am sure that they are fake!!!


  • Feb 28, 2018 at 4:09 PM by an anonymous user from Auckland, New Zealand

    I bought $245 worth of products 3 months ago but have no product or an answer to whereabouts of my money or the product is.
    Not sure what do.


  • Feb 23, 2018 at 4:48 PM by an anonymous user from Las Vegas, Nevada, United States

    Stay away from these unethical people. They take money for products that are NOT as advertised and DO NOT work properly.. then when you try to reach them they NEVER respond.

    If you have already done business with iCool Gadgets and have had the same experience.. file a dispute with your credit card company. If you include some of the complaints that are all over the Internet..YOU WILL MOST CERTAINLY WIN YOUR DISPUTE!!

    Their address is listed as Hayden, ID. I plan to file a complaint with the Attorney General of the State of Idaho. People like this have NO business running any kind of online store. They are NOT running a legitimate business.. they are only in the business of SCAMMING people out of their money!


    • Feb 26, 2018 at 8:08 AM by an anonymous user from Surrey, British Columbia, Canada

      I agree, they also don't know how to spell. Scammers scammers....


  • Feb 9, 2018 at 10:27 AM by an anonymous user from Vancouver, Washington, United States

    These people are fraudulent. I bought two tv boxes from them. I never received confirmation of the order from them. Sent a request to cancel the order. No response.

    Then one day they arrived. opened one tried it and realized it was not as advertised and was just a poor copy of an Apple TV. I request a return receipt. Again no response. So, I sent it back and demanded my money back.

    Now they respond with denial after denial. They claim they did not authorize a return (true they didn't authorize because they never responded to my e-mail), that they never received the items back (I have proof that I did).


  • Jan 30, 2018 at 9:26 PM by an anonymous user from Orlando, Florida, United States

    Purchased a TV box from these people Paid by Paypal. Received no confirmation No box and no replies to two emails It is a scam


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