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Is "Super Savingz" an Untrustworthy Website?

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Is "Super Savingz" an Untrustworthy Website?

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"Super Savingz" at www.supersavingz.com is an untrustworthy company. The physical address, Digital Ad Works LTD, Rourke House, Watermans Business Park, Staines TW18 3BA, United Kingdom, is the same for several online shopping websites that share the exact same layout selling the exact same products. Hope that someone on the UK already raised a complaint with the proper authorities.

"Super Savingz" at www.supersavingz.com

Gee Cool at www.supersavingz.com

CONTACT SUPERSAVINGZ.COM

24/7 Phone Support: 1-833-296-1129

Email Support : support@supersavingz.com

Company address:

Digital Ad Works LTD, Rourke House, Watermans Business Park, Staines TW18 3BA, United Kingdom.

Unsatisfied customers are asked to open a dispute with their banks to have their money refunded. And, they may need to cancel the credit card they have used on the website and get a new one to prevent future unwanted charges.

Note: Some of the names, addresses, email addresses and telephone numbers in email samples on this website may have been impersonated.

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Comments, Questions, Answers, or Reviews
(Total: 45)

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  • June 12, 2019 at 8:54 AM by an anonymous user from Melbourne, Victoria, Australia

    I got scammed too. Bought a pancake silicon tray that was being offered with just shipping at US$1.95. On completion of order, it stated total as US$1.95. Credit card shows an additional membership charge of US$45! The selling price of the pancake mould in $20. But now it had cost me more than double! What a scam. And they continue to get away with it.

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  • June 9, 2019 at 5:32 AM by an anonymous user from Cheltenham, England, United Kingdom

    This company operates under 3 names- Super Savingz,Gadget Shop,and Legacy Shop. In my dispute with them,where they tried to get out of refunding the £45 they fraudulently took from me,they started off by saying they would refund 25% as a “goodwill gesture”. I refused,and demanded a full refund,sending them a screenshot of their email to me that stated I had 24 hours to cancel to be entitled to a refund. They then offered 50% refund.

    I again rejected this and informed them that unless I received a full refund, I would be putting them on blast all over social media,and reporting them to the Better Business Bureau. I was then told I would receive my full refund,and an email came through verifying a refund had been given. I then later received an email from them with a reference number and confirming my refund.

    Interestingly,the phone number given for customer service in the receipt isn’t a working number. The email was,thankfully,and the phone number in the reply did work,so I phoned them as they were not replying to my email saying 25% was not acceptable and I demanded 100% as stated In their refund guidelines.

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  • June 8, 2019 at 9:18 AM by an anonymous user from Roseau, Saint George, Dominica

    I too have fallen victim to this scam site. I ordered a waist trainer which was advertised at $1.95 for shipping only. I proceeded to check out and my total showed as $1.95. Later I received an email stating I was charged $45 for VIP Membership.

    I called customer service and this man wanted to have me running around. I demanded a full refund and also that they cancel the order.

    These people have the guts to say that I can't get a full refund (like I want to have anything to do with them). I argued with the rep and I received an email saying that I would be refunded $45.00. I am waiting to ensure that I get a refund or I'll be taking further steps.

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  • June 5, 2019 at 3:02 PM by an anonymous user from Altamonte Springs, Florida, United States

    I ordered a waist trainer yesterday and immediately noticed that i was charged $45.00 for a vip membership (i did not agree to) and $1.95 for shipping - when i called the company they told me that 'i agreed to the $45 membership fee (no) and that they would only be allowed to issue a partial refund of $10.00 - what!?!?!?

    I paid $45 how in the hell is it fair to refund me $10??? I was hung up on twice when i was told i was getting transferred to a supervisor as well. This was my final email today after they again refused to refund me my money -

    I have never been so dissatisfied with the so called customer service of this company - i could care less less that i had the option before i was charged, in any case the fact that your website and faq page says that i have the right to receive a full refund (not partial) and i think if that is what is listed on your website, you should honor what you say on your website.

    Apparently your company thinks it is ok to take peoples money and to force them into a vip membership - i do not want nothing from your company, keep your product and your vip membership and give me back what i paid. --- $45.00

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  • May 29, 2019 at 10:20 PM by an anonymous user from Sydney, New South Wales, Australia

    Bought a moon lamp in early May for $4.95 (Just the postage price as the lamp was free). Got Confirmation email stating that I had also joined their VIP club which I never agreed to do I cancelled strait away. Sent countless emails but no reply so contacted my credit card company and luckily got a full refund after being charged $63.46.

    Received the moon light today, load of rubbish! In the ad it looked quite big and came with a wooden stand, well it is about the size of a baseball, no wooden stand and looks nothing like the picture in the ad plus doesn't work! Total scam!

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  • May 29, 2019 at 9:47 AM by an anonymous user from Pontiac, Michigan, United States

    I too ordered the opal ring the first part of March. I have not received it I have spoken a number of times to this company. They were to be in touch with me by email and never received anything. I talked again today and they said I was deleted from ordering which is NOT true I didn't cancel anything. I am supposed to receive a refund which I hope they do because this is obviously a scam company according to the website.

    If it is not refunded I will contact the Better Business Bureau and have the public know this is a scam site so no one will order from it. I will also go to my News Channel 3 problem solvers and they will make it to the news media.

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  • May 17, 2019 at 2:12 PM by an anonymous user from St Louis, Missouri, United States

    They auto-enrolled me in their "subscription" so that I would have the pleasure of buying their junk again in the future. In three months I was charged $90.00 when I only thought I was buying a one-time $10.00 item. They did close it immediately when I told them to though, but I won't be getting my money back.

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  • May 4, 2019 at 10:31 AM by an anonymous user from Harrisburg, Pennsylvania, United States

    I canceled my order way within the allotted time and they insisted that I must pay the shipping and handling charges!

    I said there was no way I am paying shipping and handling charges on an item I have canceled!

    They originally tacked on an additional charge of $40 for a VIP membership that I never agreed to.

    I will say they cancelled that but still insisted I needed to pay the shipping and handling charges.

    I have contacted my bank and am disputing it with the banks help.

    I feel this is a definite SCAM and they are taking peoples money!!!

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  • April 27, 2019 at 6:27 PM by an anonymous user from Buffalo, New York, United States of America

    I ordered a item from the store: order number 3883987. U took $4.99 from my account on 4/11/2019.

    I never received anything. U can refund my money.

    I'm not happy.

    I see everybody else is not happy also.

    cc: better business bureau.

    judith n.

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  • April 25, 2019 at 8:08 AM by an anonymous user from San Antonio, Texas, United States of America

    I placed an order, and it said only pay the $9.95 shipping. There was never any information about a $40 fee for the VIP membership, nor was it added to my payment at time of check out. I received the email this morning saying I had 24 hours to cancel my order. I called and got a woman whom said she could only refund 25%. I got upset and told her.

    Wanted to speak to a supervisor, she informed me she was the supervisor. With further arguing, she then informed me she could refund 50% and no more. I persisted and said I wanted to speak to the manager above her.

    This supervisor came on the phone and apologized, saying she could only give me 50% of my money. I told her she was scamming people and wanted a full refund of my $49.95. She persisted that she was not able to do more than 50%.

    I started yelling and told her I wanted a full refund and I was reporting them to the BBB, she said, "I apologize ma'am, you did call customer service to resolve this issue, please hold so I can see what I can do"... she came back a minute later and said she can refund my entire purchase amount and I will never receive another charge from them again.

    She also said it would take 24 to 48 hours to receive my money back in my account... what a scam! I am still reporting them to the BBB and suggest anyone else that is scammed by them does the same!

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    • June 8, 2019 at 9:13 AM by an anonymous user from Roseau, Saint George, Dominica

      Did you get refunded?

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    • May 12, 2019 at 4:07 AM by an anonymous user from Mumbai, Maharashtra, India

      Did you get your money back?

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    • May 1, 2019 at 2:51 PM by an anonymous user from Houston, Texas, United States

      Same here! I wrote a review of product and next day got text saying never call for refund or e poo anything from them ever again.

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    • April 26, 2019 at 10:58 AM by an anonymous user from Flagstaff, Arizona, United States of America

      I just went through this! They insist they can only do 50%!

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  • April 20, 2019 at 5:40 PM by an anonymous user from Denver, Colorado, United States of America

    I ordered a waist trainer. The ad said that I was only going to pay $4.96. I ordered it last night, and today I have a $44 charge on my bank account. I called them, and they insisted that they could not. The rep finally told me that she could offer me a 25% discount. I said no, because I have seen people post that they were able to get a refund.

    I was at the park with my kids and decided to not further infuriate myself. I will be calling back on Monday to speak with a manager. Super, shady company.

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  • April 19, 2019 at 9:37 AM by an anonymous user from Norfolk, Virginia, United States of America

    I saw an advertisement for a moonlight pendant saying it was free except for shipping & handling (S&H) of $4.95.

    Stupid me, decided the pendant was pretty & so I was willing to pay the S&H.

    The site showed the free pendant was available for the next 5 minutes so I rushed to put in my data before the 5 minutes were up.

    However, the site did not give me the opportunity to review my final order & the order was processed without final review.

    I, then, received an email confirmation that didn't even have the pendant listed.

    The email reflected the S&H but also showed a Lifetime VIP membership charge or $40.

    I was in shock when I saw they were charging my credit card a total of $44.95.

    The email said I have 24 hours to cancel the order so I sent them an email but did not receive a response.

    This morning, 19 April 2019, I called the number listed & spoke to Kiara (Operator #446) & requested my order be cancelled.

    She tried to say they can only refund me back the S&H. I stated I wanted the entire $44.95 back & she said they can only give me back a certain amount because I ordered the membership.

    I told her I DID NOT order the membership.

    I told her their website did not give me the opportunity to review my final order before submitting it or else I would not have placed the order if I had seen there was a membership fee.

    I told her if I don't get my full refund, I will notify my bank to stop the payment because they are a fraud & they fraudulently charged me for something I didn't want or ordered.

    I told them I will also report them as a fraud to the better business bureau.

    I told them they put that 5 minute timer so people could rush to place their order in order to receive a free pendant & that this gave the opportunity for people to not see the additional membership charge.

    She claimed she was going to speak to someone & put me on hold.

    Anyway, they ended up sending me an email for the full refund of $44.95.

    They said it will take 5 to 10 business days.

    I told her I will continue to monitor my account & if I am charged, I will report them to my bank to get my money back & that I have emails proving the entire issue.

    Note:

    I wrote down the date, time, and who I spoke to as additional info for my bank if needed.

    Unfortunately, I fell for this scam & learned a lesson.

    Hope no one else falls for their fraudulent scam.

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  • April 12, 2019 at 5:08 PM by an anonymous user from Mandaluyong City, National Capital Region, Philippines

    www.littleshoppingstore.com - this was my checkout page

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  • April 8, 2019 at 10:02 AM by an anonymous user from Bolton, New York, United States

    I bought the 4.99 nite lite- piece of crap- doesn't look like the moon short of being round. Fortunately, I had read the fine print in their 30ish page policy (that no one reads) that says after the "30 day trial period" you will be charged $49.membership fee- that said-I cancelled right away. They tried to charge my credit card a membership fee 2 weeks after I cancelled.

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  • April 5, 2019 at 11:28 AM by an anonymous user from Fallon, Nevada, United States

    I unfortunately had the same problem as several other people. I responded to a ad from a game from my phones ad. As soon as I submitted my card for "moon night light orb" My credit card company sent me a text and was asking if I had purchased a $40 membership fee.

    Thankfully my credit card company immediately took the charges off. But after seeing this web page I am still going to request a card number change.

    Thank You to all of you who posted earlier and confirmed my suspicions. Plus extra thanks to the people who run this web page.

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  • April 4, 2019 at 2:27 PM by an anonymous user from Houston, Texas, United States

    I purchased an item and they added some kind of membership. Tried to cancel by email as indicated on their website. It says they don't take phone calls. I emailed and received an automated email back from donotreply@gmial.com saying they wanted to offer me a discount on the membership.

    I continued to email asking for a refund. A phone number was posted on the replies, but you cannot get through to anyone. It connects to a recorded message saying that all agents are busy assisting others, but then disconnects. I had to reach out to my bank to dispute the charge for my refund and cancellation of said "membership"

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  • April 3, 2019 at 7:17 AM by an anonymous user from Pretoria, Gauteng, South Africa

    This has happened to me, purchased a pendant in FEB 2019 never received it then they proceeded to take money from my account via a online purchase.

    They never replied on my emails requesting a tracking number for the item (which I did twice) and only now that I am querying the payment are they responding telling me they will give me a 25% refund! What a cheek.

    I never signed up for a membership. I have approached my bank to dispute. I am waiting for my bank to get back to me.

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  • March 29, 2019 at 6:38 PM by an anonymous user from Needham, Massachusetts, United States

    The same thing happened to me! I just got off the phone with the company who calls themselves "Super Saverz. The $59.63 charge on my account says topnotchselect.com. They also charged several international exchange fees. I called them at 855-984-9808, which was the phone number on my bank statement. The first agent #355 said she could only refund me 25%. I argued with her and asked for her supervisor.

    He (agent #289) said he would only refund 50% and would not budge from that even after I became very angry, yelled and told him this was a scam. He insisted that their website clearly stated there would be a VIP membership fee. I haven't received the item that was responsible for this membership fee. Now that I think about it, I remember stopping the order in the middle before I ordered because it said there was a membership involved. It seems they have several different websites. On my statement, it is listed as a "recurring item".

    This has happened to me before, one month ago, and 4 to 5 months ago. The charges were different, and the company name was different, but both were recurring items/fees. I want a full refund. How do we stop this bogus scam company from scamming many more people!??! From a very angry noncustomer!

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  • March 24, 2019 at 2:33 PM by an anonymous user from Ashburn, Virginia, United States

    Do not use this website - it is a scam!

    They will charge you a $59 "membership fee" without your knowledge or approval.

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  • March 18, 2019 at 12:14 PM by an anonymous user from Vrbas, Vojvodina, Serbia

    if this is a scam then there is no possibility for the money they stolen to be reimbursed right? I have filed several dispute forms with my bank but they keep asking for more dispute forms and proofs. Is there hope I can be reimbursed?

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  • February 4, 2019 at 11:58 AM by an anonymous user from Norcross, Georgia, United States

    This is absolutely a scam site. Do not order anything from them, as you will probably never get it. I have not received my item. They told me that it takes 8-12 weeks for delivery. When I questioned the $59.63 charge, they told me that it was for a membership for a year in their savings club.

    The number to call them is 855-925-7109 that was on my credit card statement. They have supposedly cancelled the membership and are refunding 25%. BEWARE!

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  • January 15, 2019 at 10:10 AM by sueotk from Toledo, Ohio, United States

    I did order an item, it was "free" with $4.95 shipping, and they added $1.95 for insurance. I noted they charged me the $1.95 twice! Who insures a pot holder anyway?

    They emailed me about the order and said I had 24 hours to cancel. I cancelled immediately the same day. I did get the pot holder, but they charged me $59.95 for an annual membership a full month after I cancelled. They said the item would show as empireselectcity on my card statement and it does but when I called them I got a long list of "offers" then they said the number is no longer the right number.

    I checked the empireselectcity website and it's not helpful at all, I emailed the customer support and it would not go through.

    I went to the site for supersavingz and email their customer service 4 times with no reply. I am a senior on a very limited income and I need the money refunded. Yes, they are a rip off!

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  • January 9, 2019 at 1:30 PM by an anonymous user from Johannesburg, Gauteng, South Africa

    I purchased a product for which money was taken from my card and to date have never received the products. I have emailed and re-emailed support over and over again and never received a reply.

    Now they have again taken cash for a subscription I clearly stated I did not want----where to now?

    Trying to find a contact number.

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    • January 9, 2019 at 3:15 PM by info

      Go to your bank and open a dispute to have your money refunded.

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  • December 14, 2018 at 6:58 PM by an anonymous user from San Jose, California, United States

    On November 15,2018 I ordered a bracelet from this website for4.95 USD. In the return email it stated if I hadn't received a tracking number after 72 hours to contact their customer support team in which I did. The man on the phone stated that he would contact shipping with my concern for a tracking number.

    Needless to say still nothing! I called today on December 14th and to my surprise still nothing. And these people had the guts to try and get 59.63 from my bank!

    Thanks to my bank for being one up on these people and calling me and letting me know that they were trying to take money out of my account, and that's even after I called to cancel and sent them an email to cancel with them. I am pretty sure that this company is a scam and all buyers should be aware!

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  • December 5, 2018 at 6:46 PM by an anonymous user from Cebu City, Central Visayas, Philippines

    I had ordered a bracelet on this website and right after I input my card details, it deducted a certain amount right away. Now I don't know what to do coz I feel like my order won't come coz this website is a scam.

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    • December 6, 2018 at 12:07 AM by info

      Open a dispute with your bank to have your money refunded.

      remove

  • November 29, 2018 at 11:51 AM by an anonymous user from Reno, Nevada, United States

    This company has an ad on fb. It shows up pretty often. It always shows a beautiful ring that is 'free' & all you pay is postage. When i went on it & filled in the ring part, it asked for the payment for the shipping.

    When i started to fill it out & came to the part where you pay, i started to fill it out but it already had my credit card last 4 numbers.

    Then i tried to find a phone number to call them at & there was none. So then i tried to delete all i had put in there, which i was able to do, and i tried to get the credit card info off, but it didn't. So then i called my credit card & put a fraud alert on it.

    I never got billed, for which i am grateful i figured it out. People should watch out for this come-on.

    And fb needs to not let them have that ad. Its on there again today. I may try to contact fb & let them know this is a fraud.

    thank you.

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  • November 21, 2018 at 10:11 AM by an anonymous user from Quezon City, National Capital Region, Philippines

    The glow in the dark beads ad appeared on my instagram and I checked it out, seeing their website name, "supersavingz" got me suspicious because if it's a serious business, why spell it like a joke with a "z" and so I searched online and came across this website.

    I would like to commend this website for helping people know if a website is trustworthy or not, you have and will save a lot of people from scammers.

    As the moon light comment mentioned prior, same thing, when you click "add to cart," it will give you the beads for "FREE" and they have a countdown of 5 minutes to get that item for "FREE" and for you to fill out the information form that asks basically for your personal info, and you only have to pay $4.95 shipping fee. DO NOT TRUST THIS WEBSITE! DO NOT FILL OUT PERSONAL INFORMATION!

    It is best to call your bank IMMEDIATELY and tell them to CANCEL your card as per others recommendation to avoid future fraudulent transactions/ charges and be wary of the e-mails you will receive as you have given personal information upon ordering their products.

    Also, I already reported their ad on instagram. I hope instagram will check it and not show their ad to others that may fall victim to their scam.

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  • November 20, 2018 at 11:59 PM by an anonymous user from Robina, Queensland, Australia

    I have just realised the same thing has happened to me. Thank goodness I saw these posts.

    So I called my bank straight away and they are going to cancel my card and issue me with a new one.(no card for a few days but better than having unauthorised payments coming out.

    They are also going to refund the money.

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  • November 20, 2018 at 9:59 AM by info

    Received via email:

    "Hello there,

    I am looking for advice, as I have just been scammed by SuperSavingz.

    I ordered a moon lamp costing $4.95 on October 16. Less than a month later, €54.38 was deducted from my account for a "subscription fee for Supersaverz".

    I have emailed them three times (before the 30 days was up) with no response and can't get through to the number provided. Someone at your site said she got through but I don't know how because it keeps telling me the number is invalid. The number is 1-833-296-1129."

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  • November 20, 2018 at 6:25 AM by an anonymous user from Quezon City, National Capital Region, Philippines

    How to cancel my order?

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    • November 20, 2018 at 6:57 AM by info

      If they are untrustworthy, it is recommended that you open a dispute with your bank to have your money refunded.

      remove

  • November 19, 2018 at 9:36 PM by an anonymous user from Everett, Washington, United States

    Hello,

    I too ordered the same Moon Ball item as in the review above and I too got charged the $59.95 but that was on the 9th of Nov.

    Spoke to a Rep (they sure all sound like the same gal) She sent me a cancel email but the email address when I wrote to inquire why I have not received the item or the refund-comes back Non-deliverable.

    Each time I have called to check on the order-she tells me she will forward an email to management and they

    will let me know the status of the my order......NOPE has not happened.

    So I will be calling one more time and I bet odds are she will say the same thing.

    It has been since Oct 12th since I ordered the Ball.

    What the heck!

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    • November 20, 2018 at 5:15 AM by an anonymous user from Cork, Munster, Ireland

      Hi, so sorry this has happened to you too. I did the same thing, but can't even get through to the number. What code are you using to call them? I've sent several emails but no response yet.

      remove

  • November 13, 2018 at 12:17 PM by an anonymous user from Toronto, Ontario, Canada

    I placed an order for their "FREE" Moon Light ... only pay $4.95 USD for shipping.

    Got confirmation and tracking number.

    Fine print indicated that Membership Fee of $59.95 USD annually will be charged to credit card after a 30-day Free Trial Period unless cancelled.

    Tried to cancel via email, bounces back.

    Tried to investigate online, and came across real SuperSavings.com site (note the "s" on the end instead of a "z").

    That site is legit.

    Clearly, SuperSavingz has cloned the SuperSavings web site to dupe buyers!

    Now I have to figure out how to avoid getting ripped off for any additional money!!

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    • November 15, 2018 at 11:07 AM by an anonymous user from Boise, Idaho, United States

      cancel your card

      remove

  • November 12, 2018 at 9:46 PM by an anonymous user from Malmo, Skåne, Sweden

    Not only is supersavingz a scam site, ordering 2 items and they have the "VIP" or annual sub checked in automatically, which on a phone, I overlooked.

    I saw their ad on Instagram. After ordering, I got an email from both supersavingz and dynastysaves. Now I have to close my credit card because their emails bounces back.

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  • November 8, 2018 at 11:33 PM by an anonymous user from Waihi, Waikato, New Zealand

    How the hell do you contact this company when their email address cannot be found or is unable to receive email?

    I need to change or cancel an order but my contact emails to their advertised email address - support@supersavingz.com just keep bouncing back as address not found - or is unable to receive mail.

    Only get 24 hours to alter or cancel an order and am now past that.

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    • November 12, 2018 at 10:16 AM by an anonymous user from London, England, United Kingdom

      I have the same issue, I have no idea how to contact these people. I have tried the phone, and email, and no response

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      • February 10, 2019 at 7:58 AM by an anonymous user from Atlanta, Georgia, United States

        I got through via calling, and surprisingly I got through to someone. The first thing I told her was that I wanted to cancel my order ( less than 12 hours later) and she said okay, we will cancel your yearly subscription, so now all you have to my for is the 8.69 for shipping.

        I said let me make this clear, I don't want ANYTHING taken off my card, and what was, to be put back. She said okay and I got a cancel and refund email.

        But I'm still going to go to my bank tomorrow to ensure nothing gets taken out in the future. I love my bank.

        I knew it was a scam as soon as I got purchase, I got an email and a phone call IMMIDIATLY after the fact stating there was a fraud purchase on my card.

        remove

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Is "Super Savingz" an Untrustworthy Website?