The "Scotiabank Misuse or Incident" Phishing Scam

The Scotiabank Misuse or Incident Phishing Scam

Scotiabank customers, be aware of the "Scotiabank Misuse or Incident" phishing scams like the one below. Cybercriminals are sending out phishing Scotiabank email and text messages like the one below, which claim the recipients' accounts have been disabled. Therefore, Scotiabank customers who have received similar emails or text messages should always go directly to Scotiabank's website at and sign into their accounts, instead of clicking on the link in the same messages. Once they have signed in, they will be notified of updates, changes or other important activities. This is one of the best ways to protect against phishing scams.

The "Scotiabank Misuse or Incident" Phishing Scam

From: ScotiaBank Canada <>

Sent: October 23, 2018 3:27 PM

Subject: Misuse/Incident 83WJO8-83W

To our valued customers,

The safety and security of your ScotiaBank accounts is our top priority. We are providing you with this update because we received a claim that fraudsters gained access to certain personal and financial information for some of our customers.

We are calling each potentially-impacted customer to determine if there was any financial impact. Customers will not lose money from this incident, as we will fully reimburse our customers for any financial impact of unauthorized transactions.

We have multiple layers of protection, and a team of dedicated experts monitoring and tracking your accounts 24 hours a day, 7 days a week.

In addition, we require you to visit to update your information so we can better determine if this affected your account and how to protect you better.

We would highly suggest never giving out your password or sharing your account.

For additional information and ongoing updates, please visit

The link in the phishing email message goes to a fake Scotiabank website. Once on the fake website, visitors will be asked to verify their Scotiabank accounts by submitting their credit card information, personal information, and account credentials. If the requested information is submitted, it will be sent to the cybercriminals behind the scam. The cybercriminal will then use the stolen information to steal their victims' money and use their accounts fraudulently.

Scotiabank customers who know or think they may have been tricked by the phishing scam are asked to contact Scotiabank immediately for help.

Remember, Scotiabank will never:

  • send you unsolicited emails or text messages asking for confidential information, such as your password, PIN, access code, credit card and account numbers.
  • ask you to validate or restore your account access through an email or text message.
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Note: Some of the information in samples on this website may have been impersonated or spoofed.
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The "Scotiabank Misuse or Incident" Phishing Scam