The "Microsoft Services Agreement" Phishing Email Scam

The Microsoft Services Agreement Phishing Email Scam

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The email message below with the subject "Microsoft Service Provider," which claims Microsoft will terminate the recipients' services if they do not update or verify their account information, is a phishing scam sent by cybercriminals, and not by Microsoft. The fake email message was created by cybercriminals to frighten and trick the recipients into clicking on the link within it. The link goes to a phishing website or a fake website looking like Microsoft’s website, created by cybercriminals to trick potential victims into entering their Microsoft account usernames and passwords on it, by asking them to sign in. But, any attempts to sign into the fake website, will result in the victims’ Microsoft account usernames and passwords being sent to cybercriminals.

Once cybercriminals have gotten their potential victims’ account credentials (usernames and passwords), they will use it to hijack their Microsoft accounts and use them fraudulently. Therefore, recipients of the phishing email message (see below) who were tricked into clicking on the link within it and have attempted to sign into the phishing or fake website that they were taken, are asked to change their Microsoft account passwords immediately, before they are hijacked and used fraudulently by cybercriminals.

The "Microsoft Services Agreement" Phishing Scam

Microsoft Service Provider

Thu 22/11/2018 07:13

From: Support

Email service provider.

Dear info.

We are updating the Microsoft Services Agreement, which applies to all Microsoft services you use. We’re making these updates to clarify our terms and ensure that they remain transparent for you, as well as to cover additional Microsoft products, services and features. The Microsoft Services Agreement is an agreement between you and Microsoft (or one of its affiliates) that governs your use of Microsoft consumer online products and services. If you fail to update your account into the new Outlook Mail Experience in 48 hours, Outlook will terminate its service for your account and all your data will be lost automatically. Follow the service link below to get your account Validated.


Thank you for using Microsoft products and services.

Microsoft users should never click on a link to sign into their accounts, they should instead, go directly to and sign-in from there. If there is something that needs to be done to their accounts, they will be notified. This is will prevent Microsoft users from visiting phishing websites disguised as legitimate Microsoft website that steal account credentials.

Note: Some of the names, addresses, email addresses, telephone numbers or other information in samples on this website may have been impersonated or spoofed.

Please share what you know or ask a question about this article by leaving a comment below. Check the comment section below for additional information, if there is any. Remember to forward suspicious, malicious, or phishing email messages to us at the following email address: And, report missing persons, scams, untrustworthy, or fraudulent websites to us. Tell us why you consider the websites untrustworthy or fraudulent. Also, to quickly find answers to your questions, use our search engine.

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(Total: 3)

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  • August 28, 2019 at 2:14 PM by an anonymous user from: Richardson, Texas, United States

    Similar call but said they wanted to give me a refund-something about problems with visa so they were terminating service agreement and wanted info to send/credit my refund. Scam?

  • August 1, 2019 at 8:56 AM by an anonymous user from: Gastonia, North Carolina, United States

    I received a phone call stating that I had a service agreement and unless I call and cancel it, I would be charged over $200 dollars. I have not called. Is this a scam?

    • August 1, 2019 at 10:00 AM by info

      What is the telephone number you were told to call and/or received the call from?

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The "Microsoft Services Agreement" Phishing Email Scam