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The "Amazon Payment Declined - Billing Problem" Phishing Scam

Amazon customers are asked to delete "Amazon Payment Declined - Billing Problem" emails like the one, which claim their payment has been declined or there is a billing problem. The fake emails are being sent by cybercriminals who are attempting to trick their potential victims into clicking on the links in the same emails, which go to a phishing website that steal account credentials and personal information.

The Amazon Payment Declined - Billing Problem Phishing Scam

The "Amazon Payment Declined - Billing Problem" Scam


Sent: Tuesday, November 27, 2018 7:32 AM

Subject: Payment Declined: Billing Problem

Payment Declined


We’ve sent a message to your Message Centre in your Amazon account. The message will be available for 90 days.

We have temporarily suspend your account and your access to online it will be restricted if you fail to update.

To restore your account, please enter the following to complete your sign-in.

Update your payment method

To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.


Account Specialist

Amazon customers should always go directly to or to view their order status or other account notifications. Instead of clicking on a link in an email which may go to a phishing website that steals personal and account information.

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Note: Some of the information in samples on this website may have been impersonated or spoofed.
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Comments, Questions, Answers, or Reviews

Comments (Total: 7)

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  • January 5, 2021 at 9:33 PM by info

    "From: Amazon. com <>

    Sent: Tuesday, January 5, 2021, 05:47:27 PM EST

    Subject: Declined: Your order (#D01-164536211- #113-8317348-8699478)

    Dear Amazon customer,

    Due to a problem with the payment method you provided, we couldn't charge your account for your order (#113-8317348-8699478).

    We may attempt to reprocess payment for your order now using the payment method you provided.

    Please follow the link below to make sure the payment information you provided is correct, to avoid any invalid payment method for your future order. signi?_account-summary/html?- Order(#D01-164536211-#113-8317348-8699478)

    Note: this email was sent from a notification -only address that cannot accept incoming mail. please do not reply to this message.

    If you have any questions or concerns, please do not hesitate to contact us: display.html?nodeId=508510& ref_=nav_cs_customerservice

    Thank you for shopping with us

    We hope to see you again soon Customer Service"

    Here is another scam.

  • March 16, 2020 at 1:12 PM by an anonymous user from: St Louis, Missouri, United States

    Yup, I got two also and with the attached document was super suspicious because it directed me to a website but when I was navigated to the new website I tried clicking on the "Conditions of Use" "Privacy Notice" and "Help " it said the website was not found. That's when I knew something was up so I double-checked and called Amazon and I was right it was a scam. Please be careful out there :)

  • March 8, 2020 at 4:56 AM by an anonymous user from: Berkley, Michigan, United States

    I got one of those 2. I delete it and move on.

  • January 10, 2020 at 2:32 PM by an anonymous user from: Norwich, England, United Kingdom

    I just received an email saying payment had been declined and asking me for details. I got suspicious when they asked for card details. I did not give them card details but they have my mother's maiden name and my address and postcode. What should I do next?

    • January 10, 2020 at 2:46 PM by info

      Just be careful going forward.

  • July 27, 2019 at 11:45 AM by info

    "From: "" <>

    Date: July 26, 2019 at 1:29:09 PM PDT

    Subject: Payment declined: Update your information so we can ship your order

    Amazon Logo

    Payment Declined.

    Dear Customer,

    We are having trouble authorizing your payment for your order. Please verify or update your payment method.

    If your payment information is correct, please contact your bank for more details.* Valid payment information must be received within 3days, otherwise your order will be cancelled.

    Update your payment method

    We hope to see you again soon.

    Kind regards,

    Amazon Team"

    Here is another scam.

  • June 23, 2019 at 5:09 AM by info

    "From: Amazon. com <>

    Sent: Saturday, June 22, 2019, 11:09:31 AM EDT

    Subject: Payment declined: Update your information


    Unfortunately, we're having trouble billing your card for your Amazon package, to continue using your Amazon account. Please updated your card/billing address.

    Update Billing Address

    Learn more about resolving declined payments.

    We hope to see you again soon."

    Here is another scam.

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The "Amazon Payment Declined - Billing Problem" Phishing Scam