Is Binnvy an Untrustworthy Online Store?

Is Binnvy an Untrustworthy Online Store?

The online store, Binnvy, located at binnvy.com, is untrustworthy. I have received replies to all of my emails within 24 hours from them, but their email responses are very generic. I finally asked for an approximate ship date or I wanted my order cancelled. Again, they replied the following day with a fedex tracking number, which was NOT VALID. Their terms of service state they are governed by the laws of Hong Kong although their website states they are located in Florida. That too is false.

I became skeptical after my credit card was charged a foreign transaction fee because the charge came from Hong Kong. Disappointing. Any negative reviews on Facebook are immediately deleted.

Binnvy's Online Store at www.binnvy.com

Binnvy Online Store at www.binnvy.com

Email: cs@binnvy.com

Address: 3030 N. ROCKY POINT DR., STE 150A TAMPA, FL. US 33607 section 15.16, Florida States

Zip:33607

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Comments, Questions, Answers, or Reviews

Comments (Total: 29)

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  • February 11, 2019 at 12:18 AM by an anonymous user from: Pompano Beach, Florida, United States

    I took a loss of over $100. I get generic responses to email and Paypal says I don't have claim since I received items, they were just incorrect.

  • February 5, 2019 at 11:32 AM by an anonymous user from: Mt Laurel, New Jersey, United States

    They suck. I took a 200.00 loss!

  • January 25, 2019 at 11:22 AM by an anonymous user from: Huber Heights, Ohio, United States

    I would NEVER recommend this place! I will NEVER EVER order from here again, its the worst.

    I ordered an outfit and a hat for my son back in November for Christmas they have my 60.00 bucks but I still have NO MERCHANDISE ITS ALMOST FEB IN THE NEW YEAR!

    I DONT EVEN KNOW HOW TO GO ABOUT GETTING A REFUND at this point no answers no responses nothing

    • February 5, 2019 at 11:30 AM by an anonymous user from: Mt Laurel, New Jersey, United States

      They suck. I got my stuff, it's made like sh*tt, it doesn't fit. No return paperwork to fill out. My $190.00 is out the door. NEVER ORDER FROM THEM. I MYSELF ORDERED BACK IN NOV. JUST GOT a BAG OF SH*T

    • January 25, 2019 at 12:24 PM by info

      Open a dispute with your bank to have your money refunded.

  • January 24, 2019 at 8:53 PM by an anonymous user from: Littleton, Colorado, United States

    I have the same problem. I ordered an xl for sweatpants and hoodie I received a hoodie large in kids. I was told to pa** to someone and they would send me gift card for their company. Why would I order from them again. Fed up with them. Just want full refund.

  • January 23, 2019 at 12:17 PM by an anonymous user from: Stevens Point, Wisconsin, United States

    I, too, have had trouble with this site. Stupid replies to my questions with no results! Received merchandise, inferior quality, size charts hard to decipher.

    They do not answer questions. Give you the run-around. Won't provide address to return merchandise. Offered $10 gift card and told me to look for someone to pa** the outfit to!

  • January 16, 2019 at 12:12 PM by an anonymous user from: Portland, Oregon, United States

    I have had this same experience. Ordered late November got it in January and the quality was not what the website said it was. I have been trying to return for a refund and they will not give me my money. Just stupid emails that mean nothing. I wish there was some way to take down their website. Awful company.

  • January 15, 2019 at 7:23 AM by an anonymous user from: Boston, Massachusetts, United States

    Thanks for writing this!

    We ordered a fortnite sweatshirt as a Christmas gift and had a very similar experience with a tracking number that is not valid anywhere - I checked every single carrier. When we called in 2 weeks after the order, we were told that it was on back order due to demand. It's been over a month and nothing. We are still trying to get our money back!

  • January 13, 2019 at 9:47 AM by an anonymous user from: Blooming Grove, New York, United States

    Their website promises easy refunds and the ad showed delivery within 7-10 days. Neither are accurate! After over 3 weeks of waiting, my sweatshirt finally arrived.

    It was at least 2 sizes smaller than it’s size indicates. I have emailed them six different times asking for the return process and a refund.

    They usually respond promptly but continue to talk about the quality of their product and offer reasons why I should keep it.

    I just want my money back and I don’t need a shirt that won’t fit! Don’t order from this company!

  • January 12, 2019 at 12:22 PM by an anonymous user from: Coram, New York, United States

    I ordered one item on December 8th 2018, order # 67530. I called 10 days later, they gave me a tracking number, that was invalid, then I emailed them because I could not reach a customer representative again.

    The next one said it was not sent out, so how could they give me a tracking number if it wasn't shipped yet?

    Then they kept emailing back, it is on it's way, then the last email was Dec 28th 2018 with a different tracking number that is also invalid, I am so angry, in one email I insisted on my money back and they would not address the fact that I wanted my money back.

    The company said it would be shipped from Florida, yet it is coming from China? 34 days and no item, I want my money back with interest for 34 days, what the heck am I supposed to do now?

  • January 11, 2019 at 6:20 PM by an anonymous user from: Wellsboro, Pennsylvania, United States

    Ordered product on Dec 9, 1918. Still haven't received it. Tracking no is fake.

    Do NOT deal with this scam company. I paid express mail.

  • January 2, 2019 at 9:44 AM by an anonymous user from: Orlando, Florida, United States

    I placed an order on November 6 and this order has not been received.

    I get messages from the company both through email and Messenger but they go in circles.

    In the beginning, it was please be patient and wait a few days.

    Now they tell it was delivered at 10 pm on Christmas Eve but the tracking info is fake.

    They tell me they will do an investigation with the post office which will take 60 days!

    This is definitely a scam company.

    Their goal is to respond and make it sound like they are doing things in order to delay the chargeback.

    I did dispute this with my credit card company.

    Maybe they will send the fake tracking to the credit card company to show it was delivered but in that case, we should escalate at the credit card company or Paypal as they are falling for the scammers too in that case.

    I feel like they sent me the fake tracking for Christmas Eve because they were beyond the 4-6 weeks promised and I said the order is no good to me after Christmas.

    So they conveniently manufactured a tracking to show Christmas Eve.

  • December 26, 2018 at 4:11 PM by an anonymous user from: New York, United States

    I am another victim of this scammers, I placed a complaint through PayPal and they decided in sellers favor.

    Is that the case maybe we should not continue to use PayPal since they are backing up these scammers. They respond to the emails telling you they are backed up and they will ship soon but they don't give you anymore updates, they just reply to emails so PayPal won't continue with the claim.

    • January 8, 2019 at 4:15 AM by an anonymous user from: Surbiton, England, United Kingdom

      wow ive raised a claim with paypal also, and I am yet to hear a response! I will be so disappointed if they go in their favour!

  • December 23, 2018 at 8:22 PM by an anonymous user from: Philadelphia, Pennsylvania, United States

    I too had the same experience. I placed my order back in November. I paid through PayPal and I am in the process of trying to get my money back.

  • December 21, 2018 at 8:36 PM by an anonymous user from: Granite City, Illinois, United States

    Have never received shipment or a tracking number. How long should I wait before I go to my bank?

  • December 21, 2018 at 10:18 AM by an anonymous user from: New York, United States

    Placed order, paid for express delivery but have not received my order; their emails keep telling me my order has shipped but the tracking number is not legit; called my bank and they are going to dispute the charges.

    • December 21, 2018 at 9:11 PM by an anonymous user from: Huntsville, Alabama, United States

      The same thing happened to me, it is a scam...

  • December 21, 2018 at 5:28 AM by an anonymous user from: Madrid, Spain

    Same with me. I ordered on 12/7 and haven't received anything yet.

    They answered my first e-mail quickly (24h) saying the items will be shipped as soon as they have it. Today is 12/21 and still haven't received even a shipping number.

    Reading the comments here and looking at websites about scams it seems I've been scammed.

    I'm always telling my mother to be careful with the internet and I'm the one that falls, unbelivable.

    Bad comments in FB about the page are never published.

    I'll contact Paypal and try to see whether I can have my money back.

    Good luck to every one.

  • December 19, 2018 at 3:57 PM by an anonymous user from: San Antonio, Texas, United States

    Placed my order on Nov 26th and got confirmation receipt with order #, but no tracking number. Nothing has arrived and Christmas is 6 days away. I have e-mailed them, but no response. So disappointed. Now my Son will not have his Christmas Gifts.

    • December 20, 2018 at 1:53 PM by an anonymous user from: Sunbury, Ohio, United States

      I ordered from them also and cannot get intouch with them! Mo order was received!

    • December 20, 2018 at 8:59 AM by an anonymous user from: Malvern, Pennsylvania, United States

      Same thing happened to me! I am furious! I'm sorry that this happened to you too :(

  • December 16, 2018 at 8:15 PM by an anonymous user from: Santa Ana, California, United States

    Tried to place an order but instead of transaction complete with confirmation # I got a

    note saying "Do Not Honour". Plenty of money in account? No way to contact Binnvy direct as they do not provide a customer service help line (phone #)

  • December 16, 2018 at 4:18 PM by an anonymous user from: Independence, Missouri, United States

    I placed an order in November 2018 got an email saying the order was shipped, no tracking number. And we still have not received any packages.

  • December 16, 2018 at 5:33 AM by an anonymous user from: Ashland, Ohio, United States

    I placed an order on December 2nd.

    Was advised that items were in stock and would be shipped immediately.

    Today is December 16th - nothing received.

    I had tried to contact this company and my first attempt at an email was futile - the email could not be delivered.

    I found a different email address by going online and sent the email again requesting a tracking number on my purchase.

    The response was generic stating that the items would be shipped soon - but no tracking number was provided.

    The beginning of the email was in Japanese (red flag - this company is non existent and I had been scammed). I contacted my bank and cancelled the credit card which had been used.

    DO NOT ORDER FROM THIS WEBSITE - WHEN SOMETHING LOOKS TOO GOOD TO BE TRUE - IT'S NOT!

    Hopefully they will be caught and closed down!

  • December 13, 2018 at 8:59 AM by an anonymous user from: Ithaca, New York, United States

    I have experienced the same issues with this company. Ordered on 12/4 after a few days of not hearing of a delivery date.

    I emailed the company. They gave me a tracking number which ended up being invalid. I let them know this. They apologized and issued another.

    At this point I became suspicious and went to google and realized the company was doing this to all their customers.

    I reported it to FB but they stated the company meets their guidelines. They are a scam.

  • December 11, 2018 at 2:29 PM by an anonymous user from: Brecksville, Ohio, United States

    After seeing all the negative reviews on this company, I went to the BBB website to find multiple complaints about this company. When I say multiple, I mean hundreds! I called my bank and had the charges reversed.

    I placed an order on 12/5. I paid extra for expedited shipping. By 12/11 the order had still not shipped and my emails to the company fell on def ears. DO NOT ORDER FROM THIS SCAM WEBSITE!

    • December 13, 2018 at 2:34 PM by an anonymous user from: Marietta, Georgia, United States

      I've had the same experience.

      Placed an order on 11/26 and have never received any shipping information, yet I see their comments on Facebook that items for Christmas will be shipped and "at their side" by Christmas - all a lie.

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Is Binnvy an Untrustworthy Online Store?