Is "Supergomall" an Untrustworthy Online Store?

I purchased a product through the site on December 9, 2018, order # 21984 but so far I have not received the product. The purchase was worth $ 129.99. If you do not receive the product I want my money back.

Is there a phone number or email address for this scammer?

I used my credit card to pay $79.99 on December 6, 2018, for a John Deere ride-on toy for my grandsons birthday in January. Today is Sept. 24, 2019, and almost 10 months later I have not received the item. This may not seem like much but we are on a fixed income and this really makes a difference. Like they say, if it seems too good to be true, it probably isn't.

Rhese people are the scum of the earth preying on us pensioners who only want to enjoy a quiet spa at home and for some reason are not able to venture out d**n them to h**l. It's not as if we have spare money, it will be a lean time for quite a while

Same as the rest of you. Ordered the portable spa for $98 and got a $5 cellphone charger cable for an iphone which I don't have.

Initially was in contact with them and they said they would submit my complaint, refund my money which never happened. Now customer service cannot be contacted via email.

This was an advertisement on Facebook and my personal belief is that Facebook should be stopping these illegitimate companies from advertising.

There should be some type of pre-investigation before they're allowed to advertise business type transactions or Facebook should post buyer beware notices to protect their customer base.

I got ripped off by the inflatable spa ad I saw on Facebook. Got and inflatable kiddie pool instead.

The bank couldn't do anything because it came AFTER the time window you have to complain.

The Bank gave me 50.00 of the 150.00 I paid.

You can't trust these ads people.

Hear that Facebook?!

We can't trust your ads so watch your ad revenue drop!

Same here. Registered a dispute with my bank. Then Supergomall sent a cheap kiddie pool. Waiting for bank dispute documents to arrive.

I kept thinking it was delivered to a neighbor... Now I know what happened. Dang they could of sent the kiddy pool instead of a cord... atleast I have a grandbaby that could of used it.

I too was ripped off by this company. I ordered a swing table that was advertised on Facebook with a nice video of it.

I received a thank you from them and an order number. After three months I received a data cord for an i-phone and in parenthesis it said (swing table).

I replied to the original e-mail several times with no reply. The table was eighty dollars which was quickly removed from my account. The data cord was valued at five bucks.

I was fooled by the advertisement and nowhere did it say zouhuI 88#.

It looked like an American company. A blatant FRAUD that is buried in China somewhere. Beware!

I placed an order back in Dec 2018 (it's now March) and haven't received my orders, even though SuperGoMall sent me an email with tracking details, which of course didn't work right.

Get in touch with your credit card company to have your charges reimbursed but make sure to do it within 120 days of your purchase.

As with the other commentators, I've experienced the same thing and am just now becoming aware of this apparent scam.

What I don't understand is that this offer was presented to me through Facebook.

I thought Facebook screened the companies that were allowed to advertise on their site.

It appears that Facebook cannot be relied upon to protect its users from any sort of abuse.

Zuckerburg is probably raking in the kickbacks.

As for remedies:
It probably depends on where one lives but some avenues of pursuit that might result in recompense are:

a)

Determine if your financial institution through which the payment was made can a**ist.

b)

Advise your state's Attorney General and any other state business-related departments.

c)

Quickly searching US agencies that may have some form of redress revealed this department:

https://www.usa.gov/federal-agencies/consumer-financial-protection-bureau


d)

Since Supergomall seems to be based in the UK, a search for similar department and agencies in that country may also yield some benefits.

I hope my suggestions result in restitution for those of you in this situation.

Also, the more of us that take these steps, the more likely we are to reap some rewards.

(I have had a similar experience in the past.)

I know for sure, however, that doing nothing will return nothing.

I thought I was ordering an inflatable spa and they sent a child's blow up pool one month later. I am trying to dispute the charge but it is not going well.

I ordered a spa and got nothing

I ordered a spa and got a small child's pool for 129.99, now what?

Open a dispute with your bank to have your money refunded.

I also ordered the spa on Dec.9,2018 and on Dec. 24, 2018 I recieved a kids swimming pool. Small!

I paid 129.99 for it I called my credit card company and they are sending papers to fill out! I feel like such a fool!

I ordered the hot tub too and got a kiddie pool. Facebook should be ashamed of himself for allowing scams like this. I was really looking forward to getting the spa.

SAME HERE! I actually don't remember buying it as I believe I may have been intoxicated at the time, but I know I didn't order a kiddie pool! Although I should've known the price was "to-good-to-be-true", I still did not receive the item as advertised.

I'm trying to go through my credit union to see if there's anything they can do to assist in the recovery of funds. I doubt it and may just have to chalk this up to a lesson learned.

vstroll.com is also part of this scam

I, too, ordered the hot tub and got an inflatable kiddie pool in today's mail.

I wish Facebook had put this on before Christmas - half of my Christmas gifts did not come and now I can’t get refunds on any of these things because I can’t get a hold of the companies now, so I’m out the money and my family did not get their Christmas gifts.

I thought when I bought something through Facebook I could trust it. I thought Facebook would not let advertising merchandise be fake!

Facebook I trusted you to looking into your advertising companies.

call your bank. They will refund and investigate. I just did so as well.

Order a Smart Wardrobe (Effie Ironing System) and only received a bit of plastic.

Hi, I did the same and received the same, a piece of plastic. What did you do to recoup your money? Did you contact the bank? Thanks for your help! Kenny HB CA USA.

Same thing here. Got some stupid plastic ring worth $.01 cent.

Yep they got me too. Ordered the hot tub and got my kiddie blow up pool today.

This is a shame. Don't know what to do, so upset. You learn from your mistakes and I bet ur sweet *ss this won't happen to me again.👿

Likewise, ordered an inflatable 4 person hot tub & received a kiddie pool.

We also ordered the inflatable hot tub and a kiddie pool with NO return info etc.

Received via email:

"Merry Christmas to me! I fell for the SuperGoMall hot tub scam on Facebook. Paid $129.99 for an inflatable hot tub, never received a tracking number and was sent a blow-up kids pool.

I went to contact them and their website was taken down. No way to contact them so I am stuck with might be a $5.00 pool. DO NOT buy anything off of those Facebook ads!!"

Exact SAME thing happened to us!!

The same happened to me. Sucks. Linda.

Us also. Paid 119.00 for an inflatable hut tub... Got a kids bubble massage kitty pool.... I cant find a number or nothing, wtf...

I ordered a portable clothing steam cabinet (Smart Wardrobe) from Supergomall, and I, too, received a confirmation email. Like so many other people I learned that I have been scammed. I paid $129.99 for the portable clothing steam cabinet, and all I received in return was a small piece of pink plastic......worthless.

The return address on the shipping package was:
zouhui
88# houdaI street Suzhou Industrial Park
215000
Phone: 18101572787

I hope my post saves someone else from losing money to this scam.

I ordered the smart wardrobe and had the same response. A confirmation email and no product delivered. The website is gone.

Ordered a portable spa with jets but received a kids blow up swim pool. I am actively disputing the 129.99 charge.

Ordered Smart Wardrobe got a really cheap watch made in China. Please don’t order anything from this online store, you will be disappointed.

Seen a great deal for an inflatable hot tub. Seemed to good to be true but thought what the heck. Ordered one and so far have gotten nothing.

ordered hot tub, got kids pool, total ripe off

I ordered a portable hot tub set, received a rubber pool. Website is gone, emails are not being answered - that is if they even go through as many are coming back undelivered to invalid emails.

Total scam, nothing like taking someone's money at Christmas :( bank can't do anything either.

Ordered a smart wardrobe on Dec. 8, 2018 for $159.99. Website is gone. I reported company to the Federal Trade Comission.

Yes I did the same here in Australia. Got a piece of Plastic.

Same story. Ordered. NO Wardrobe Real wardrobe is almost $1,000. LIARS and cheaters.

I also ordered a smart wardrobe Dec. 8th, for 129.99. Did u get any favorable advise from the Federal Trade Commission?

I made a purchase and I think that the coup has a way to cancel the purchase?

You can always open a dispute with your bank to have your money.

The site: supergomall.com has been taken down. I don't expect to get my purchase. Notifying my credit card as I write this. Sad.

I chose, I paid, I received my confirmation and ... silence.

I am accustomed to the idea of ​​deception! I want money to get to buy candles!MD

supergomall

ORDER # 13111
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Order summary

Smart WardRobe (80% OFF, Only 3Days) × 1

$139.99
Subtotal
$ 139.99
Shipping
$ 0.00
Total

$ 139.99 USD
Customer information
Billing address

I wanted to purchase a hot tub and they got my info for my credit card and processed the payment now I am trying to get it back, but very difficult. Fraudulent.

I ordered a touchscreen table for £98 on the 5th December and tried to check tracking and delivery today but website gone..... so has my £98... My bank has been informed of this fraud and are trying to get my money back, but this is doubtful.

THIS SITE SUCKS, I never received my order