Is "Supergomall" an Untrustworthy Online Store?

I purchased a product through the site on December 9, 2018, order # 21984 but so far I have not received the product. The purchase was worth $ 129.99. If you do not receive the product I want my money back.

Is there a phone number or email address for this scammer?

I used my credit card to pay $79.99 on December 6, 2018, for a John Deere ride-on toy for my grandsons birthday in January. Today is Sept. 24, 2019, and almost 10 months later I have not received the item. This may not seem like much but we are on a fixed income and this really makes a difference. Like they say, if it seems too good to be true, it probably isn't.

Rhese people are the scum of the earth preying on us pensioners who only want to enjoy a quiet spa at home and for some reason are not able to venture out damn them to hell. It's not as if we have spare money, it will be a lean time for quite a while

Same as the rest of you. Ordered the portable spa for $98 and got a $5 cellphone charger cable for an iphone which I don't have.

Initially was in contact with them and they said they would submit my complaint, refund my money which never happened. Now customer service cannot be contacted via email.

This was an advertisement on Facebook and my personal belief is that Facebook should be stopping these illegitimate companies from advertising.

There should be some type of pre-investigation before they're allowed to advertise business type transactions or Facebook should post buyer beware notices to protect their customer base.

I got ripped off by the inflatable spa ad I saw on Facebook. Got and inflatable kiddie pool instead.

The bank couldn't do anything because it came AFTER the time window you have to complain.

The Bank gave me 50.00 of the 150.00 I paid.

You can't trust these ads people.

Hear that Facebook?!

We can't trust your ads so watch your ad revenue drop!

I too was ripped off by this company. I ordered a swing table that was advertised on Facebook with a nice video of it.

I received a thank you from them and an order number. After three months I received a data cord for an i-phone and in parenthesis it said (swing table).

I replied to the original e-mail several times with no reply. The table was eighty dollars which was quickly removed from my account. The data cord was valued at five bucks.

I was fooled by the advertisement and nowhere did it say zouhuI 88#.

It looked like an American company. A blatant FRAUD that is buried in China somewhere. Beware!

I placed an order back in Dec 2018 (it's now March) and haven't received my orders, even though SuperGoMall sent me an email with tracking details, which of course didn't work right.

Get in touch with your credit card company to have your charges reimbursed but make sure to do it within 120 days of your purchase.

As with the other commentators, I've experienced the same thing and am just now becoming aware of this apparent scam.

What I don't understand is that this offer was presented to me through Facebook.

I thought Facebook screened the companies that were allowed to advertise on their site.

It appears that Facebook cannot be relied upon to protect its users from any sort of abuse.

Zuckerburg is probably raking in the kickbacks.

As for remedies:

It probably depends on where one lives but some avenues of pursuit that might result in recompense are:

a)

Determine if your financial institution through which the payment was made can a**ist.

b)

Advise your state's Attorney General and any other state business-related departments.

c)

Quickly searching US agencies that may have some form of redress revealed this department:

https://www.usa.gov/federal-agencies/consumer-financial-protection-bureau

d)

Since Supergomall seems to be based in the UK, a search for similar department and agencies in that country may also yield some benefits.

I hope my suggestions result in restitution for those of you in this situation.

Also, the more of us that take these steps, the more likely we are to reap some rewards.

(I have had a similar experience in the past.)

I know for sure, however, that doing nothing will return nothing.

I thought I was ordering an inflatable spa and they sent a child's blow up pool one month later. I am trying to dispute the charge but it is not going well.

I ordered a spa and got nothing

I ordered a spa and got a small child's pool for 129.99, now what?

I also ordered the spa on Dec.9,2018 and on Dec. 24, 2018 I recieved a kids swimming pool. Small!

I paid 129.99 for it I called my credit card company and they are sending papers to fill out! I feel like such a fool!

I ordered the hot tub too and got a kiddie pool. Facebook should be ashamed of himself for allowing scams like this. I was really looking forward to getting the spa.

vstroll.com is also part of this scam

I, too, ordered the hot tub and got an inflatable kiddie pool in today's mail.

I wish Facebook had put this on before Christmas - half of my Christmas gifts did not come and now I can’t get refunds on any of these things because I can’t get a hold of the companies now, so I’m out the money and my family did not get their Christmas gifts.

I thought when I bought something through Facebook I could trust it. I thought Facebook would not let advertising merchandise be fake!

Facebook I trusted you to looking into your advertising companies.

Order a Smart Wardrobe (Effie Ironing System) and only received a bit of plastic.

Yep they got me too. Ordered the hot tub and got my kiddie blow up pool today.

This is a shame. Don't know what to do, so upset. You learn from your mistakes and I bet ur sweet *ss this won't happen to me again.👿

Likewise, ordered an inflatable 4 person hot tub & received a kiddie pool.

We also ordered the inflatable hot tub and a kiddie pool with NO return info etc.

Received via email:

"Merry Christmas to me! I fell for the SuperGoMall hot tub scam on Facebook. Paid $129.99 for an inflatable hot tub, never received a tracking number and was sent a blow-up kids pool.

I went to contact them and their website was taken down. No way to contact them so I am stuck with might be a $5.00 pool. DO NOT buy anything off of those Facebook ads!!"

I ordered a portable clothing steam cabinet (Smart Wardrobe) from Supergomall, and I, too, received a confirmation email. Like so many other people I learned that I have been scammed. I paid $129.99 for the portable clothing steam cabinet, and all I received in return was a small piece of pink plastic......worthless.

The return address on the shipping package was:

zouhui

88# houdaI street Suzhou Industrial Park

215000

Phone: 18101572787

I hope my post saves someone else from losing money to this scam.

I ordered the smart wardrobe and had the same response. A confirmation email and no product delivered. The website is gone.

Ordered a portable spa with jets but received a kids blow up swim pool. I am actively disputing the 129.99 charge.

Ordered Smart Wardrobe got a really cheap watch made in China. Please don’t order anything from this online store, you will be disappointed.

Seen a great deal for an inflatable hot tub. Seemed to good to be true but thought what the heck. Ordered one and so far have gotten nothing.

ordered hot tub, got kids pool, total ripe off

I ordered a portable hot tub set, received a rubber pool. Website is gone, emails are not being answered - that is if they even go through as many are coming back undelivered to invalid emails.

Total scam, nothing like taking someone's money at Christmas :( bank can't do anything either.

Ordered a smart wardrobe on Dec. 8, 2018 for $159.99. Website is gone. I reported company to the Federal Trade Comission.

I made a purchase and I think that the coup has a way to cancel the purchase?

The site: supergomall.com has been taken down. I don't expect to get my purchase. Notifying my credit card as I write this. Sad.

I chose, I paid, I received my confirmation and ... silence.

I am accustomed to the idea of ​​deception! I want money to get to buy candles!MD

supergomall

ORDER # 13111

Thank you for your purchase!

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Order summary

Smart WardRobe (80% OFF, Only 3Days) × 1

$139.99

Subtotal

$ 139.99

Shipping

$ 0.00

Total

$ 139.99 USD

Customer information

Billing address

I wanted to purchase a hot tub and they got my info for my credit card and processed the payment now I am trying to get it back, but very difficult. Fraudulent.

I ordered a touchscreen table for £98 on the 5th December and tried to check tracking and delivery today but website gone..... so has my £98... My bank has been informed of this fraud and are trying to get my money back, but this is doubtful.

THIS SITE SUCKS, I never received my order

Bought an item for $120 from supergomall and never received any confirmation or tracking. Unable to contact them. All links to store are gone and no answer from emailing them.

Same here, the site is gone after they took my money.

Run, do not walk, away from Supergomall.com! I am in contact with my bank now to TRY to recoup my $119 for a 'portable hot tub'...(wish me luck)(it sure did look nice in the ad!).

Facebook needs to monitor these shady dealers who SEEM to be reputable! :-(

Hi, I ordered and paid for a HOT TUB from a advert on Facebook. Paid in dollars. Had a message coming from China?

Advert has disappeared and no Hot Tub

please help if you can

SUERGOMALL.

Their email address doesn't work. It is: bieuluanrina@gmail.com

Hi, I bought an article on this site and I paid with a credit card, what should I do?

Thank you

I ordered a 12v truck, said it was shipped. Now site is gone. What can I do?

Yup, took money...website is gone!

Received via email:

"www.supergomall.com and www.superrunmall.com

They took our money and now all of a sudden the website doesn’t exist. What can we do about this?"

Same thing happened to me. I ordered a clothes steamer for my wife - Smart Wash - I went to track and got a non-existent error page and not available page - I called my CC company and they said I will get credit - I tried to email but no response.

Still no product.

Bought the Camera Drone.

Said it was on the way and leaving China Port.

As of today...1/14/2018 the link to the tracking and email is no longer working. The original ad for this product to purchase was on Facebook.

Looks like I lost $50 bucks, so far.

I have ordered a spa set for 119.99 I got email it was being shipped and still didn't get nothing and when I try to contact email it shows error.

These people should be caught and shut down mfkrs. Kerry from pha.

Same thing happened to my wife, at the moment we are eligible for purchase protection through Paypal; luckily. She received the same emails with links that open up "'error 404' - Store no longer available."

I tell her all the time, don't buy from online unless it's through Paypal or some other third party transaction provider. I don't know if it's still available, but when I used Paypal I had a feature where they wouldn't take the money out your account until you received the package and were satisfied with it.

Looks like I lost $120.00 because the company after I bought the item disappeared!

supergomall

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This is true, now you don't find their site on the web.I had a bad experience with them.