Review of "Medifit Store" - is it a Trustworthy Online Shop?

I ordered a product on Jan 7, 2019. They do not answer emails and there is no phone number listed. I have list $123.03 Cdn. It appears this is a scam company. What recourse do we have? The need to be tracked down and charged with fraud. Please advise how to pursue this course of action.

The website claims customers can reach them at email-email.co

The following email addresses are associated with the website:
admin-bclcommerce.com
support-bclcommerce.com
support-mallzap.com

This is totally a fake site.. I ordered almost 7 months ago a smart watch.. it didn't come till now

I ordered a product in November 2018, no response from them so far.

They reply to my emails giving similar excuses.

Cheaters!

ordered and paid for a product about 6 weeks ago, I haven`t received the product nor a tracking number which I was promised. When I asked for a refund I was told that it is not their policy ...

Ordered and paid for driving glasses back in November, now April and still no sign of them

They charge My order but I dont received Jet my order. I send email but only said the same things. No Tracking Numbers is invalid email. I think I lost my Money and nobody can help me.

Same here, no response, and ordered months ago. Scam!

Yes, I bought a model plane but when arrived not as described. I was mislead, good plane though :)

On January 24, 2019, I bought from this company 2 articles that arrived today April 4, 2019. I just thought that I had fallen into a scam trap. It comes from China. The merchandise does not deserve the price paid.

Their email is not available, and it is impossible to locate them. After this scare, I do not recommend them. I had to communicate 2 times with my credit card for the concern. Lesson learned.

I have had the same issue with them. Same emails...no other contact info. The tracking number they FINALLY sent me doesn't work. It says that the number isn't valid. This is a terrible online store. It has been over a month with no progress.

I also ordered on March 4th and still have not received anything. I have e-mailed numerous times and they keep sending me a cookie cut e-mail saying the same thing except they change the peoples names.

Last week I had someone write me and send me a tracking number which was not mine because it was dated from Jan of 2019 and my order was placed in March of 2019.

I have requested for a full refund, but I doubt I will get it. Waiting to see the excuse they going to give me now.This is what they sent me:

"Our apologies for any inconvenience this may have caused you. We are doing all we can to have our parcels delivered as soon as possible, we understand waiting for an item to arrive is frustrating but rest assured that yours will be delivered as soon as possible.

We understand your frustration and I am sorry for the delay. We cannot guarantee an exact delivery time since it has a lot of factors that will delay the delivery, it just so happened that we encounter an unavoidable issue on the way."

I ordered my items on January 20, 2019 and haven't received anything yet til now. It's already April. I emailed 2x coz the tracking number they gave me was not credible and couldn't even track! They replied back and gave me another link of tracking but still it wasn't much of help.

They even charged my credit card the fact that I haven't received any email about shipping confirmation yet! I demanded to refund my money back but they didn't answer me about that.

I would NOT recommend buying from this site. The $41.00 isn't worth my time emailing them and they don't have any phone number to call.

I ordered the suitcase strap on 28th January. Finally arrived 30th march.
Contacted company prior to this with only standard emails back.
Started dispute with Paypal then it arrived.

Really not worth the money I paid. Stay clear of this company unless your ordering a year in advance!

Same here - only I'm still waiting. I have opened a dispute with PayPal- but the company has assured me my item will arrive by April 14 - I ordered it Jan 22. Six e-mails and no replies, it wasn't till I got PayPal involved that anything happened and then only when I demanded my money back!

Only they won't give me my money back. They say the item has been sent!

Do not buy from this company. Ordered from them 2/2/19 it's now the end of March and still have nothing. Tracking has been invalid.

I've sent 13 emails and not one person has been helpful. They have all the excuses in the book as to why I haven't received it. Just do not order from them.

Unfortunately I ordered on march 1st,and it's now almost may. I have had contact with someone named amy assuring me that its on the way.

I was provided tracking info that is only in Chinese. Not happy about this business not being on the bbb's website.

Their advertising is very clever isn’t it? It looks so professional. I waited for ages and when the product arrived it was inferior to the one advertised and missing some items that were advertised as included - so basically I didn’t receive the product I ordered.

I had replies from ‘Amy’ and from ‘Azalea’ - very polite and apologising and saying it will be referred to their Manager to look into. It’s just a way of fobbing us off. I’m still awaiting a reply from their Manager - it’s been a couple of weeks now.

I’d like to take it further but I think they rely on us individuals not bothering to take it further because the amount of money (in my case £35) isn’t worth the time and effort to get back.

I sympathise with you though.

Same here, not as described, product ok, but not the same as advertised. :(

A dead link.

www.medifitstore.com /products/pet...

I got taken also. Ordered in February and late March, still no item.

I looked up the domain and it appears to be registered through whois.namecheap.com, a company in Panama that is hiding much if not all of their information. All of their information is "REDACTED FOR PRIVACY".

Whois.namecheap.com appears to be a company that registers phony fly-by-night URLs that claim to sell merchandise for the sole purpose of gathering banking information.

Domain name: medifitstore.com
Registry Domain ID: 2301937660_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.namecheap.com
Registrar URL: http://www.namecheap.com
Updated Date: 2019-03-20T12:00:34.00Z
Creation Date: 2018-08-25T14:37:19.00Z
Registrar Registration Expiration Date: 2020-08-25T14:37:19.00Z
Registrar: NAMECHEAP INC
Registrar IANA ID: 1068
Registrar Abuse Contact Email: email-namecheap.com
Registrar Abuse Contact Phone: 1.6613102107
Reseller: NAMECHEAP INC
Domain Status: clientTransferProhibited https://icann.org/ epp#clientTransferProhibited
Registry Registrant ID:
Registrant Name: WhoisGuard Protected
Registrant Organization: WhoisGuard, Inc.
Registrant Street: P.O. Box 0823-03411
Registrant City: Panama
Registrant State/Province: Panama
Registrant Postal Code:
Registrant Country: PA
Registrant Phone: 507.8365503
Registrant Phone Ext:
Registrant Fax: 51.17057182
Registrant Fax Ext:
Registrant Email: email-whoisguard.com
Registry Admin ID:
Admin Name: WhoisGuard Protected
Admin Organization: WhoisGuard, Inc.
Admin Street: P.O. Box 0823-03411
Admin City: Panama
Admin State/Province: Panama
Admin Postal Code:
Admin Country: PA
Admin Phone: 507.8365503
Admin Phone Ext:
Admin Fax: 51.17057182
Admin Fax Ext:
Admin Email: email-whoisguard.com
...

I ordered at the end of January 2019 and I got a tracking number but have number but haven’t heard anything since.

Just read all of the comments. Now I am worried about my order. I ordered on Mar. 9 and received the notice of tracking # is available but can not log in the the site.

I don't have the patience like some of you have.

If I don't see any more information on my order I will dispute it with Pay Pal.

Granted it has only been 2 1/2 weeks I will probably wait for another 2 weeks. Then that is it.

I also notice there is no comment from Medifit Store to any of these complaints.

All I can say is good luck... PayPal has not been much help...

Medifit ignored the 1st & 2nd reach-outs from PayPal... But when it came down to the actual dispute for money back all of a sudden the item I ordered that sat in a China shipping center since Feb 1 was sent on its way.

On March 27 it left China and on April 1 it was in Chicago heading to me in Wisconsin supposedly.

We'll see if it actually makes it!

When I made contact with Medifit through Facebook (the only way I got a response from them) they gave me a song and dance and a different tracking # to use)

Same for me as well but now I can't reach the tracking page or website. It's all down but they email back. I'm concerned about my order at this point, its been 3 weeks.

My product arrived today 64 days after ordering it. I had given up and thought it was a scam

I think this is a complete scam. Never received item. Can't reach any link they provided.

Still haven't received my medifit store purchase. The comment from the person dated March 25th 2019 encourages me that maybe it is not going to take 3 months but only to for me to receive it. Of course it goes without saying I will never order from these folks again.

I placed an order in January 2019. Just received notification it has arrived to my US post office box.

Update on this. I picked this up at my post office box In the US and It is actually BETTER than I had hoped for! Especially after reading all of the negative reviews. I am more than happy with this purchase however it did take a while to come which is expected when coming from China.

I paid for a product 3 months ago and have not received it yet. They sent a shipping notification but no tracking number was on the confirmation.

I have tried contacting them numerous times and they responded the first few times but have not since.

Not sure it's a scam, but definitely not reliable.

DO NOT ORDER ANYTHING FROM THEM!

Montrose, CO

Ordered a product over a month ago and never received it. Now the website is gone and the tracking link no longer works. I've filed a dispute with PayPal and am hoping to just get my money back.

Paid for my item on 20 January 2019. Today is the 24th of March, still no item.

They write stupid replies when you ask them about the package. Just fed up and I have escalated the matter with PayPal to recover my money.

Absolutely ridiculous fraudulent organisation. I will not be taken for a fool. Determined to make sure PayPal will take action to stop them cheating future customers.

Hi,

I am in the same situation.
Though they "trying to help me to get my product.
How can you get ur money back? Any ideea?

Open a dispute with your bank.

Me too! Given c**p excuses like ‘Chinese New Year holiday’ etc etc! Unbelievable! Unfortunately I didn’t pay by PayPal ☹️

I am in the same situation. Ordered a product on Jan 26,2019 and still haven’t received it as of March 23,2019. Reached out to them and all I get is the same email saying it on its way. Tracking shows it’s still being processed. Started refund from PayPal. Hope I get my money back.

I. Sheridan
Manorville, N.Y. USA

I ordered the quit smoking package almost 3 months ago. Never could get any tracking information and they stopped answering my emails about my purchase. I would never refer this company for anything. Very unprofessional and disrespectful.

No money refunded and never received item. I give this company one finger. The middle one.

I ordered the same item over 2 months ago. Never received it. They take your money and leave you hanging. I agree with your rating.

From
Manorville, N.Y. USA

I have been waiting for my package over a month and they give generic answers and also the tracking they sent goes to a page that’s shows all the tracking updates were done on the same day.

So how did it move all these different facilities in one day? They are a scam don’t spend you’re money with them. I will also be reporting to BBB. I have emails and all to prove it.

It's crazy, I haven't receive my package either, this site is a scam.

DO NOT USE THIS COMPANY. I have waited over a month for over $60.00 worth of product. Now, the shipping website is non accessible. They refuse to refund my money. I have reported them to the BBB.

same, just tried to track my product today and the site is gone, good times.

Looks like my experience with this sham company is the same as most everyone on this thread. Ordered an item in January and it never arrived. Any contact with the company results in useless auto response. Claiming the item is still in China.

Sorry, this happened to others but feeling kinda less stupid since I’m not alone. I’ve sent a complaint and heads-up to PayPal

Ordered TravelMate™ Zen Multifunctional Organizer - Black 2 months ago & have not even received a tracking #.

Every email inquiry is answered with you will receive your item in a few days.

I got my black one... Not worth the money by the way... you can get them on Amazon. I found out later and they are nicer and come in 2 days! The pink one I ordered I'm still waiting for - it has been 75 days with PayPal getting involved!


The company says it should be here by April 15th - I'll believe that when elephants fly!

I am in the same position with the same item.

I fell for it in Facebook too earlier this month, and just realized the website has been disabled. Pretty sure it’s a scam. However, since receiving my “tracking number,” it would never work on the 17track website, but today it finally updated and it looks like something is actually on the way.

Whether or not it’s what I actually ordered is the real question. Guess I will find out.

Sorry to be negative but many of us can tell you that new tracking info means little. We’ve all received numerous tracking #’s with no results.

Each time I receive a new tracking # after contacting the company, it claims my item is still in China. Going on 3 months now. But,bye $$ and lesson learned. Cancel your credit card if you used one.

I would like an update if you can when you receive your item. My husband also made a purchase from them this month from a facebook post.

Received a tracking a number that never worked and i even contacted the customer service to about the issues they got back to me a few days later stating that tracking doesn't work till it's in the country of destination.

But now the site seems disabled like you said. Really hope this site isn't a scam i would feel pretty bad for my hubs.