Arshirly is an Untrustworthy Online Store

This is the reply I had:

"Dear customer,
We are so sorry to hear that you are not satisfied with the item you received. While according to our substantial experience, it will cost you more than 30USD for shipping the product back to us, and customers need to be responsible for the returning shipping fee.
In this situation, how about we provide a 10% refund for this order to make you satisfied? And you can save money for the returning shipping fee.
Thank you for your understanding and cooperation.
Looking forward to hearing from you.
Best regards,
Customer Service Center"

I am wanting to know what the h**l you are playing at! I purchased a nightmare on elm street glove in a display box. You sent me a picture in a cheap a*s frame. Either send me what I ordered or refund me please. I was supposed to get what was In the first picture but got what was in the second. Look forward to hearing from you...

Product was not as advertised, the color was not as ordered and the fabric and sizing is not accurate. They stall on providing a return address after stating the return address on pkg is not accurate but don’t provide an alternative. They try to get you to keep the product at a 5% discount stating they do not do refunds. I believe this company keeps changing its name in order to scam people with sub standard merchandise. I am still waiting for refund for returned product

The same here. I got trash, sent it back and started a conversation with them per e-mail. I got hundred promises - teh money is on the way, be patient, it will take some days - and after 7 months they finished to answer my emails.

I have had an on-going dispute with this company, going back seven months and counting. I ordered a product with tracking and it was delayed, I accept that, but they insisted it had been delivered, even though the tracking info did not show any record of it arriving in the country, New Zealand. I claimed my money back through paypal. Next thing, Arshirly are accusing me of fraud and threatening to throw the full force of the law at me. I explained why I did what I did and suddenly a parcel arrived, with different tracking information to the first one. I had told them I would reimburse them with the amount I claimed from Paypal, if the goods arrived and they were what I had ordered.

Sadly, it was not what I had ordered, related, but different. I arranged to return it to them on the proviso that they reimbursed me with the postage. This was a considerable sum of money as they wanted it tracked. It duly arrived back to them in December. Can I get through to them? Very difficult. They do answer their emails, which is one thing I can say for them, but they don't seem to understand.

One of their representatives assured me in February, that the money had been paid into my account and would arrive in 5-10 working days, but it has been about 24 working days and nothing has arrived. They keep on confusing it with the PayPal amount. I realise the language barrier might be at play here, but if they scrolled back through our considerable correspondence, they might get the gist. I don't think I can make it any clearer. I have attached proof of the proceedings to my emails but even that isn't enough. So frustrating!

I ordered a Dragon that sits on your shoulder. Within 3 weeks, I asked for a tracking number. They said it wasn't shipped and it would be another week or so, which I waited, and waited, and waited, and they never gave me a tracking number, I opened up a dispute with Pay/Pal, and received my refund that way. Then after the dispute, they had the NERVE to ask me if I could close it, which when you do that, then the negative mark gets removed, and I didn't. BEWARE of these Over-seas companies, they are thriving to get your money. Covid set them back and now they will do anything to get your money...