Feelhearts is an Untrustworthy Online Store

Feelhearts located at feelhearts.com appears to be an untrustworthy Chinese online store. Online shoppers run the risk of receiving counterfeit or knockoff products, or nothing all from this suspicious online store selling coats, bags, shoes and other clothing items at ridiculously low prices.

Feelhearts is an Untrustworthy Online Store

Feelhearts at feelhearts.com

Feelhearts at feelhearts.com


Phone: 852 5935 8201

Email: service@arshirly.com


MATTE ECOMMERCE CO., LIMITED 48 Charlotte Street, London, Greater London, England, W1T 2NS

Unsatisfied customers who are unable to get their money back from Feelhearts are asked to contact their bank and open a dispute to have their money refunded.

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Comments (Total: 17)

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  • July 19, 2022 at 9:56 PM by an anonymous user from: Spring Branch East, Houston, Texas, United States

    I'm very glad I googled FreeHeart before I responded to their last email.

    Ordered two sets of dice back in April and finally received my merch at the end of May. It was so shoddy and nothing like the website description, so I immediately contacted the seller to get a return label so I could send them their c**p back and get a refund.

    They offered my 5% of my total, then took their website down, so I had no way of contacting them. Thankfully, it was a credit card, so I disputed the charge and got my money back in June. Today (July), I received a very vague email from FreeHearts claiming the same as other folks have posted above - that I need to make the payment or they will sue.

    I replied with a request to know the details of the transaction they're talking about since my original business wasn't with FreeHearts, and their reply was to offer me a 50% discount as long as I paid the other 50% to their company paypal account. Aside from all the misspellings in the email (an obvious sign), the "company" account looked like a personal email.

    I just replied again to tell them to send me a return label instead of the 50% and I'll just send their c**p back. Should be interesting to see what response I get...

  • February 24, 2022 at 5:23 PM by an anonymous user from: Downtown Redmond, Redmond, Washington, United States

    I wanted a set of League of legends Kindred mask necklaces for me and my husband and received half the number of necklaces promised and the one necklace that did arrive wasn't even kindred or league of legends related. It was an "I love you" in every language necklace. What!?

  • February 16, 2022 at 11:16 AM by an anonymous user from: Troup, West Point, Georgia, United States

    I received an email with tracking information (click this URL) and I did not order anything so was suspicious.

  • August 12, 2021 at 8:22 AM by an anonymous user from: Washington Township, Kansas City, Missouri, United States

    FRAUD! FRAUD! FRAUD! This company sent me the biggest piece of broken garbage. I filed a dispute with PayPal and was refunded my money. These people then sent me an email threatening to sue if I didn’t pay them their money back. Beware ordering anything from China as it could be these crooks!

  • July 13, 2021 at 10:22 PM by an anonymous user from: Bank of America Stadium, Charlotte, North Carolina, United States

    Scammers! I ordered a ring from them recently and was charged twice. I asked for a refund on the overcharge they offered me 5% and a free mask. I reported to paypal and then they repeatedly sent me emails asking me to close the case and they'd refund me. I said no I want my refund but they kept sending same response over and over. They threatened to not send my order the one that I'd paid for already so I kept case open with paypal and they refunded me for the extra charge. I'll probably take a loss on my order but never again! Then they just sent me a email asking me to give them their money back, DO WHAT!I was charged twice so they owed me and wouldn't refund and not sending the order I paid for! DO NOT ORDER FROM THESE SCAMMERS!

  • June 18, 2021 at 1:31 AM by an anonymous user from: Burlington, Mt Laurel, New Jersey, United States

    I purchased from them (used PayPal thankfully) got a BROKEN heart necklace that looks like it was literally cut with something then put into the box. Which arrived in perfect order. I emailed the company to which I got nowhere (who knew right) So escalated it to PayPal, won called to see how I needed to ship it back as the address they sent to me to mail it back to DID NOT REGISTER TO ANY ADDRESS IN THE POSTAL SYSTEM. When I called PayPal about it, they refunded my money without me having to send it back. I just got a letter from this "company" threatening to sue me over this...uhm NO take that up with PayPal. DO NOT WASTE YOUR TIME!

  • June 17, 2021 at 9:37 AM by an anonymous user from: Brisbane City, South Brisbane, Queensland, Australia

    100% scam sites, do not buy from them

  • June 1, 2021 at 3:17 PM by an anonymous user from: Downtown Redmond, Redmond, Washington, United States

    After 2 weeks of the ring the stones fell out, they offer me 10% of the $20 return fee. Should have known it was poor quality. I wouldn't suggest ever ordering from here.

  • May 18, 2021 at 9:53 AM by an anonymous user from: Burlington, Mt Laurel, New Jersey, United States

    I never received my order!~ It has been three weeks! I paid for it. I am a criminal prosecutor. Send it or I will shut you down. debbiemccm@gmail.com

  • March 16, 2021 at 7:53 AM by an anonymous user from: Dubai, Dubai, United Arab Emirates

    I ordered a chain with figures engraved with my kid's names however I received finally the parcel after waiting for more than two & half months. It was so disappointing as the material is not as described on their website. It is not gold belated silver (not attested silver). The engraved names are very small that can hardly be seen on the figures. It does not worth the cost & time of waiting till receiving.

    I will not recommend you to anyone. Totally agree that it was a scam website

    So much disappointing 😔

  • October 16, 2020 at 12:09 AM by an anonymous user from: Saint Helier, Jersey

    Agree, this is a scam. I experienced similar when ordering a mask. Do not make the same mistake.

    • October 16, 2020 at 1:43 AM by an anonymous user from: Saint Helier, Jersey

      Have since asked for and been promised a full refund. Watch this space.

  • August 31, 2020 at 10:17 AM by an anonymous user from: New York, United States

    What's the connection between feelhearts.com and other online services providing masks?

    I ordered masks from m.fangeme.com. Is there a way to determine whether the true recipient was feelhearts?

    Perhaps it's First-Fashion.

    I received the following email from service@arshirly.com

    Sorry for the delay of masks.

    customerservice <customers@service.feelhearts.com>

    4:32 AM (6 hours ago)

    Dear Customer,

    Thanks for your purchasing in our store.We are so sorry for keeping you waiting so long time.

    As we all know,with the global epidemic spreading,mask has become high-demand item.

    Although our team had processed orders day and night to ensure that you can receive them asap, there may be several days delay for your items to arrive due to excessive orders but please don’t worry your order is in an urgent production.

    We are an honest company and we won’t let you bear any loss.We will arrange your parcel as soon as possible when they finished.

    Once the production is completed(about another 7-12days),it will be sent to you with the tracking number and tracking link.And we have contacted the shipping company to send you by the fastest shipping method.Could you wait for some days? We can give you some free masks as compensation.Looking forward to your reply.

    • May 16, 2021 at 6:57 PM by an anonymous user from: Downtown Durham, Durham, North Carolina, United States

      I also orderd from service@arshirly.com two mothers day necklaces for my mother and mother-in-law after 3 weeks waiting I filed a vase with PayPal to get my money back. After a few days I got an email from service@arshirly.com asking me to close case I said show me proof of shipment they sent me a shipment order I cancled case just to find out that the tracking numbers were fake they even tried to tell me it was delivered but I had talked to the delivery company they said was carrying them and nothing now no responce on e mail each email they sent was from a defferintemail name

    • August 31, 2020 at 10:57 AM by info

      The untrustworthy stores use multiple domain names, so as one is taken down, they switch to another.

  • April 23, 2020 at 12:49 PM by an anonymous user from: Corpus Christi, Texas, United States

    I ordered 3 face masks, paid $35.93 to PayPal for Feel Hearts Co. I have sent emails and have not received my or a refund of $35.93.

  • March 6, 2020 at 3:06 PM by an anonymous user from: Indianapolis, Indiana, United States

    Scammers! Rip off

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Feelhearts is an Untrustworthy Online Store