Feelhearts is an Untrustworthy Online Store

Feelhearts located at feelhearts.com appears to be an untrustworthy Chinese online store. Online shoppers run the risk of receiving counterfeit or knockoff products, or nothing all from this suspicious online store selling coats, bags, shoes and other clothing items at ridiculously low prices.

Feelhearts is an Untrustworthy Online Store

Feelhearts at feelhearts.com

Feelhearts at feelhearts.com


Phone: 852 5935 8201

Email: service@arshirly.com


MATTE ECOMMERCE CO., LIMITED 48 Charlotte Street, London, Greater London, England, W1T 2NS

Unsatisfied customers who are unable to get their money back from Feelhearts are asked to contact their bank and open a dispute to have their money refunded.

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Comments (Total: 17)

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July 19, 2022 at 9:56 PM by
Feelhearts is an Untrustworthy Online Store
an anonymous user from: Spring Branch East, Houston, Texas, United States

I'm very glad I googled FreeHeart before I responded to their last email.

Ordered two sets of dice back in April and finally received my merch at the end of May. It was so shoddy and nothing like the website description, so I immediately contacted the seller to get a return label so I could send them their c**p back and get a refund.

They offered my 5% of my total, then took their website down, so I had no way of contacting them. Thankfully, it was a credit card, so I disputed the charge and got my money back in June. Today (July), I received a very vague email from FreeHearts claiming the same as other folks have posted above - that I need to make the payment or they will sue.

I replied with a request to know the details of the transaction they're talking about since my original business wasn't with FreeHearts, and their reply was to offer me a 50% discount as long as I paid the other 50% to their company paypal account. Aside from all the misspellings in the email (an obvious sign), the "company" account looked like a personal email.

I just replied again to tell them to send me a return label instead of the 50% and I'll just send their c**p back. Should be interesting to see what response I get...


February 24, 2022 at 5:23 PM by
Feelhearts is an Untrustworthy Online Store
an anonymous user from: Downtown Redmond, Redmond, Washington, United States

I wanted a set of League of legends Kindred mask necklaces for me and my husband and received half the number of necklaces promised and the one necklace that did arrive wasn't even kindred or league of legends related. It was an "I love you" in every language necklace. What!?


February 16, 2022 at 11:16 AM by
Feelhearts is an Untrustworthy Online Store
an anonymous user from: Troup, West Point, Georgia, United States

I received an email with tracking information (click this URL) and I did not order anything so was suspicious.


August 12, 2021 at 8:22 AM by
Feelhearts is an Untrustworthy Online Store
an anonymous user from: Washington Township, Kansas City, Missouri, United States

FRAUD! FRAUD! FRAUD! This company sent me the biggest piece of broken garbage. I filed a dispute with PayPal and was refunded my money. These people then sent me an email threatening to sue if I didn’t pay them their money back. Beware ordering anything from China as it could be these crooks!


July 13, 2021 at 10:22 PM by
Feelhearts is an Untrustworthy Online Store
an anonymous user from: Bank of America Stadium, Charlotte, North Carolina, United States

Scammers! I ordered a ring from them recently and was charged twice. I asked for a refund on the overcharge they offered me 5% and a free mask. I reported to paypal and then they repeatedly sent me emails asking me to close the case and they'd refund me. I said no I want my refund but they kept sending same response over and over. They threatened to not send my order the one that I'd paid for already so I kept case open with paypal and they refunded me for the extra charge. I'll probably take a loss on my order but never again! Then they just sent me a email asking me to give them their money back, DO WHAT!I was charged twice so they owed me and wouldn't refund and not sending the order I paid for! DO NOT ORDER FROM THESE SCAMMERS!


June 18, 2021 at 1:31 AM by
Feelhearts is an Untrustworthy Online Store
an anonymous user from: Burlington, Mt Laurel, New Jersey, United States

I purchased from them (used PayPal thankfully) got a BROKEN heart necklace that looks like it was literally cut with something then put into the box. Which arrived in perfect order. I emailed the company to which I got nowhere (who knew right) So escalated it to PayPal, won called to see how I needed to ship it back as the address they sent to me to mail it back to DID NOT REGISTER TO ANY ADDRESS IN THE POSTAL SYSTEM. When I called PayPal about it, they refunded my money without me having to send it back. I just got a letter from this "company" threatening to sue me over this...uhm NO take that up with PayPal. DO NOT WASTE YOUR TIME!


June 17, 2021 at 9:37 AM by
Feelhearts is an Untrustworthy Online Store
an anonymous user from: Brisbane City, South Brisbane, Queensland, Australia

100% scam sites, do not buy from them


June 1, 2021 at 3:17 PM by
Feelhearts is an Untrustworthy Online Store
an anonymous user from: Downtown Redmond, Redmond, Washington, United States

After 2 weeks of the ring the stones fell out, they offer me 10% of the $20 return fee. Should have known it was poor quality. I wouldn't suggest ever ordering from here.


May 18, 2021 at 9:53 AM by
Feelhearts is an Untrustworthy Online Store
an anonymous user from: Burlington, Mt Laurel, New Jersey, United States

I never received my order!~ It has been three weeks! I paid for it. I am a criminal prosecutor. Send it or I will shut you down. debbiemccm@gmail.com


March 16, 2021 at 7:53 AM by
Feelhearts is an Untrustworthy Online Store
an anonymous user from: Dubai, Dubai, United Arab Emirates

I ordered a chain with figures engraved with my kid's names however I received finally the parcel after waiting for more than two & half months. It was so disappointing as the material is not as described on their website. It is not gold belated silver (not attested silver). The engraved names are very small that can hardly be seen on the figures. It does not worth the cost & time of waiting till receiving.

I will not recommend you to anyone. Totally agree that it was a scam website

So much disappointing 😔


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Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • Identitytheft.gov: If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at www.identitytheft.gov. This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

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Feelhearts is an Untrustworthy Online Store