Branch Banking and Trust(BB&T) customers please be aware of "We are Requesting An Update on Your Online Profile" phishing emails like the one below. The phishing email messages claim that the recipients must update their account billing information or else their accounts will be placed on hold. The phishing email messages then claim that the recipients need to click on a link to verify their accounts before they can continue using them. But, the link will only take the recipients who have clicked on it, to a phishing website, looking like Branch Banking and Trust’s website, where they will be asked to sign-in with their account credentials. Once the victims enter their account credentials on the fake website, it will be sent to the cybercriminals behind the scam, who will use it to gain access to their victims’ accounts, where they will steal the victims’ money and use their accounts fraudulently.
Sample of the "BB&T Requesting An Update on Your Online Profile" Phishing Scam
From: BB&T-Center <bebebebebeb@earthlink.net>
Date: February 7, 2018 at 11:46:12 AM EST
To: Undisclosed-Recipients:;
Subject: Action required
BB&T Logo
We are Requesting An Update on Your Online Profile
This is an automated message. Please do not reply directly to this email.
Security Update
Date: 07/02/2018
Profile Update: Update Your Billing
Your online account Billing information need to be updated. if you didn't take this action on time, it will cause your account to be on hold for further feedback.
Please click here to update
If you have any questions about this message or your account, please send us a secure message or call 888-BBT-ONLINE (888-228-6654).
To help prevent fraud, BB&T notifies you of security-related account activities, such as changes to your personal information or unusual account activity.
To confirm this email alert is from BB&T, log on to your online account and go to Alerts History from Edit or Add Alerts.
Found this email in your spam or junk mail?
Add alerts@message.bbt.com to your safe senders list to make sure your alerts are delivered to your inbox.
Contact BB&T about this message
Please do not reply to this automated message. If you would like to contact BB&T, send us a secure message or call 888-BBT-ONLINE (888-228-6654).
BB&T protects your personal information with advanced encryption technology. We will never ask you for personal information or transmit complete account numbers in an email. For your protection, please do not send sensitive account information including account numbers, Social Security numbers or any other private data.
Privacy/Information Protection
BB&T values your privacy and protects your information with leading-edge technology. Learn how BB&T protects your personal information and get information on how you can protect yourself. Visit our Privacy & Security and Security Central sections on BBT.com.
Branch Banking and Trust Company; Member FDIC.
BB&T, 200 West Second Street, PO Box 1250, Winston Salem, NC 27101-1250.
Copyright © 2018, Branch Banking and Trust Company. All rights reserved.
It is important for Internet users to remember that they should never click on a link to sign into their online accounts, especially links in email messages. The safest way to sign into their online accounts is to go directly to their online account providers’ websites, by typing the addresses of the websites in their web browsers or using a popular search engine to find the websites.
For example:
BB&T’s customers should go directly to “https://www.bbt.com/” in their web browsers or search for “Branch Banking and Trust” using a popular search engine. And, if there is something wrong with their accounts or there is something that they need to do, they will be notified right after signing in.
Recipients of the phishing BB&T email, who have clicked on the link and have attempted to sign into the phishing website with their accounts’ credentials, should change their passwords and contact Branch Banking and Trust immediately.