Apple Store Email Scam and Payment Cancellation Fraud

Apple customers are asked to be aware of fake App Store email invoices (see below), which claim that they have purchased products or make payments from the App Store, and if you did not authorize the purchases or payments they should visit App Store Payment Cancellation. The fake email invoices are being sent by scammers to frighten and trick the recipients into clicking on the links within them by claiming they need to do so in order to cancel the purchases and get a refund. But, once the recipients click on the link in the fake email invoices, they will be taken to a phishing website that steals personal, financial, and Apple credentials (usernames and passwords).

Apple Store Email Scam and Payment Cancellation Fraud

Therefore, Apple customers who have received email invoices appearing as if they were sent from Apple, should avoid clicking on the links in them. They should instead, sign directly into the iTunes Store on their iPhone, iPad, iPod touch, Mac, PC, or Apple TV and check their accounts.

An "Apple App Store Payment Cancellation" Scam

From: App Store <u36zln5n8h4xcxgsrksofigws phypg3jk9t6wyu5 @fy2svikmtck9ur6xqnwg4zapjtvfspl8on0jwk6z>

Sent: Thursday, March 15, 2018 8:49:03 AM

Subject: RE: [ GUEST ORDER APP STORE ] Please review your receipt invoice.


Thanks for purchasing at app store

Check your PDF Invoice

Your ID invoice is 41135017543945805329

Invoice TOTAL $21.28

DATE March 15, 2018

Confirmation Order SHIPPING TO

Ronald M Gilliland

4974 Ocello Street

San Diego, CA 92117



DOCUMENT NO. 657453328911


NBA 2K18


Write a Review | Report a Problem

iOS App Ronald's iPhone $8.65

Football Manager Mobile 2018


Write a Review | Report a Problem

iOS App Ronald's iPhone $9.38

VAT charged at 20% $3.25

If you have any questions about your bill, visit Apple Support. Learn how to manage your password preferences for iTunes, iBooks, and App Store purchases.

TOTAL $21.28

If you did not make this purchase, please visit to the Apple Store Payment Cancellation and follow

the intructions for verification.

Apple ID Summary | Terms of Sale | Privacy Policy

Cancel Payment

FBI Anti-Piracy Warning Unauthorized copying is punishable under federal law.

Copyright © 2018 Apple Inc.

All rights reserved.

Recipients of the email voices claiming that they have ordered a product they did not, and who have clicked on the link in them, should change their Apple password and contact Apple Support for help. And, the best protection against phishing scams is to avoid clicking on links in email messages, social media messages, and text messages to sign into online accounts.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.

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Comments, Questions, Answers, or Reviews

Comments (Total: 44)

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August 15, 2020 at 1:02 AM by
Apple Store Email Scam and Payment Cancellation Fraud
an anonymous user from: Manteca, California, United States is being used by the scammers.


July 21, 2020 at 11:31 PM by
Apple Store Email Scam and Payment Cancellation Fraud
an anonymous user from: Kansas City, Kansas, United States

I thought it was interesting that I don't even own an Apple product and that I supposedly purchased this App. Obviously, I have no need for it to begin with.


May 17, 2020 at 11:54 PM by
Apple Store Email Scam and Payment Cancellation Fraud

"Dear Customer,

Your Apple ID, has just been used to purchase RFS - Real Flight Simulator from the App Store, on a computer or a device that had never been associated with that Apple ID..."

I received the above.


April 14, 2020 at 3:42 AM by
Apple Store Email Scam and Payment Cancellation Fraud
an anonymous user from: Vermilion, Ohio, United States

I received this today and immediately thought it was fraudulent. But coincidentally I had used my apple id several times on my desktop which is rare and aI thought maybe my I’d was stolen.

Is this fraud or for real?


April 14, 2020 at 4:11 AM by
Apple Store Email Scam and Payment Cancellation Fraud

It is not true, it is fraudulent.


March 26, 2020 at 4:37 PM by
Apple Store Email Scam and Payment Cancellation Fraud

"Got this today. Scam for sure. did not order anything

On March 26, 2020 at 1:46 PM A̴pp̴ ̴S̴t̴ore <> wrote:

Dear Customer,

Your payment of some games on the Apρle S̲tore has been

accepted, our system will process your request as soon as possible.

If you want to view, manage, or cancel your orders, please check the attached

invoice above for more informations.

Thankyou for shopping with us...

Apρle S̲tore"

Received via email.


February 28, 2020 at 4:00 PM by
Apple Store Email Scam and Payment Cancellation Fraud

I keep getting these type of scam emails, what should we do?

- Forwarded Message -

From: App Store‍ <>

To: "" <>

Sent: Friday, February 28, 2020, 8:48:11 AM EST

Subject: Fwd: [ Con‌‌firmation - Order ] - [Invoice] - Thanks for your Purchase Hulu: Stream TV Shows & Movies on Appstore -Friday, February 28, 2020 [CS.ID#SB894JKA35G]


February 27, 2020 at 6:12 PM by
Apple Store Email Scam and Payment Cancellation Fraud
an anonymous user from: Muskegon, Michigan, United States

Last night Feb. 26th I received an email message with the Apple logo at the top of it when I opened it. In the first shaded section, on the left was printed Payment ID. Then below that it read Merchant App Store to right of which was Document No 1-9182767. Then in the same shaded area on the left below the Payment ID notation was written Payment Credit Card, and to the right (middle of the page) was printed Sequence No 1987221321121. Subsequently to the far right was the notation Total $21.76

In the lower half of the page is a logo entitled SMULE, Next to that it read; VIP SMULE MAGIC 1 Month(All Access Pass_


Credit Card_ $21.76.

Below this aforementioned was listed again; TOTAL $21.76

At the bottom of the page it stated: To cancel your purchase within 1 days of receiving this invoice go to

Cancel and Manage Subscription

Learn more about your right of withdrawal

(but when I tried to click on what was suggested there no response!)

Further down were more notations on one line: Apple ID Summary-Purchase History-

"Temrs" "MISSPELLED" of Sale

Privacy Policy

(I don't think any of the above catagories could be brought up. Instead, I now think those notations were just to help make the document look official.

Then finally in the middle:

Copyright a circled "c" letter 2020 App Store

All right (no "s") reserved

I printed the whole page, but am not able to forward it as you suggested. It's obvious to me now that this was a fraudulent attempt to hack information from me. But, I didn't become suspicious quickly as I should have. And, I did see another option to click on, which I did. However when it didn't download for about 30 seconds I deleted that attempt to bring up a new page that I was waiting to appear. Please let me know if that action on my part likely prevented them from getting information that they were after.

I'm taking the time to fill you in as best I can in case it might result in my getting a helpful reply from you. And, so that other people may be less likely to be bothered, or internet harmed in some way.

Earlier, yesterday afternoon (Feb.26) I had a somewhat lengthy conversation via cell phone with a bank where I have a new account, and then later when I the App invoice had been sent to me I thought that it had something to do with that conversation, and the newly established account. But, they showed no unauthorized charge to the account, and had no information to offer relative to the disturbing email that I had received. The customer service representative did take a little information from me about it, but I'm not optimistic as to their being in a position to investigate it to any kind of a resolution.

If you at Apple have any further helpful advice about what I've been subjected to I would greatly appreciate hearing back from you about it.


Keith T.


February 18, 2020 at 5:00 PM by
Apple Store Email Scam and Payment Cancellation Fraud

"From: App‌ Store <>

To: "" <>

Sent: Friday, February 14, 2020, 03:45:32 PM CST

Subject: { Or‌der - Confirmation} ( Proof ) : Thank's for your recent purchase Netflix Premium on February 14, 2020 [Cs#H3083HTE3503]"

I received this scam.


February 24, 2020 at 7:47 PM by
Apple Store Email Scam and Payment Cancellation Fraud
an anonymous user from: Beaverton, Oregon, United States

I did not order and do not want. Do not bill me $29.95. I will not pay it.


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Apple Store Email Scam and Payment Cancellation Fraud