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The "Bank of America Contact us as Soon as Possible to Update Your Personal Information" Email

2018-04-25T09:40:41 -  +
The "Bank of America Contact us as Soon as Possible to Update Your Personal Information" Email

Bank of America customers, the email below, which claims the recipients should contact Bank of America as soon as possible to update their personal information is not a phishing scam. The email has no phishing links, does not request personal information and was actually sent from a legitimate Bank of America email address. The email headers below prove the email was sent from Bank of America. Responding to the email address goes to a legitimate Bank of America email address, but don't, because the email address is not being monitored.

Please continue reading below.

The IP address [68.232.194.4] in the email headers below, where the email originated from, belongs to Bank of America. The hostname mta.emcom.bankofamerica.com, which belongs to Bank of America, goes to the same IP address.

The Headers for the Bank of America Email

-X-Apparently-To: @yahoo.com; Wed, 25 Apr 2018 13:59:07 +0000

-Return-Path: <bounce-32_HTML-304304672-915963-73895-3674@bounce.emcom.bankofamerica.com>

-Received-SPF: pass (domain of bounce.emcom.bankofamerica.com designates 68.232.194.4 as permitted sender)

-X-Originating-IP: [68.232.194.4]

-Authentication-Results: mta4121.mail.bf1.yahoo.com from=emcom.bankofamerica.com; domainkeys=pass (ok); from=emcom.bankofamerica.com; dkim=pass (ok)

-Received: from 127.0.0.1 (EHLO mta.emcom.bankofamerica.com) (68.232.194.4) by mta4121.mail.bf1.yahoo.com with SMTPS; Wed, 25 Apr 2018 13:59:07 +0000

-DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=200608; d=emcom.bankofamerica.com;

-Subject:Date:MIME-Version:Reply-To:List-ID:Message-ID:Content-Type;

-DomainKey-Signature: a=rsa-sha1; c=nofws; q=dns; s=200608; d=emcom.bankofamerica.com;

-Received: by mta.emcom.bankofamerica.com id hs24qk163hsc for <@yahoo.com>; Wed, 25 Apr 2018 07:33:30 -0600 (envelope-from <bounce-32_HTML-304304672-915963-73895-3674@bounce.emcom.bankofamerica.com>)

-From: "Bank of America" <customerservice@emcom.bankofamerica.com>

-Subject: Action Needed: Please contact us as soon as possible to update your personal information

-Date: Wed, 25 Apr 2018 07:33:30 -0600

Reply-To: "Bank of America" <reply-febe1d71706d027e-32_HTML-304304672-73895-3674@emcom.bankofamerica.com>

Although the information proves the email is not a phishing scam, Bank of America customer should still not click on links in emails, especially suspicious ones. They should instead, always go directly to Bank of America's website at www.bankofamerica.com and sign into their accounts from there and update their personal information. This will prevent them from becoming victims of phishing scams.

The "Bank Of America Update Your Personal Information" Email

From: Bank of America <customerservice@emcom.bankofamerica.com>

Sent: Wed, Apr 25, 2018 08:44 AM

Subject: Action Needed: Please contact us as soon as possible to update your personal information

Reply-To: "Bank of America" <reply-febe1d71706d027e-32_HTML-86741217-73895-883@emcom.bankofamerica.com>

Bank of America logo

Please contact us to update your personal information to avoid interruption of your checking account ending in 6208.

During a recent review, we found that the personal information we have on file for you is either missing or incomplete. As your financial institution, we're required to update our records periodically with your most current information. We value your business and want to make sure you don't experience any interruption in your banking services.

What you need to do

Please contact us as soon as possible to update your information using one of these options:

• Sign in to Online Banking where you'll receive a message on how to update your information. Not enrolled in Online Banking? Enroll now and respond to the message you'll receive at the top of the page.

• Visit a nearby financial center to speak with one of our associates. Schedule an appointment.

We appreciate your quick response and look forward to hearing from you.

Thank you for being a Bank of America customer. You received this email as part of your existing relationship with us.

Bank of America Email, 9th Floor NC1-028-09-02, 150 N College St., Charlotte, NC 28255. Please do NOT send any physical mail to this address, especially mail containing sensitive information.

Need to get in touch? Simply visit our Contact Us page for multiple ways to connect. Please do not reply to this email, as email replies are not monitored.

Read more about Privacy & Security.

Bank of America, N.A. Member FDIC. Equal Housing Lender.

©2018 Bank of America Corporation. All rights reserved.

AR8MN5WF

Update:

According to Bank of America customer service, the emails were accidentally sent out during a system test. The last four digits in the same emails are an internal account number, not the card last four digits. The emails can be ignored, or call BOA customer service to confirm.

Please share what you know or ask a question about this article by leaving a comment below. Also, check the comment section below for additional information, if there is any.

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Comments, Questions and Reviews ✍
(Total: 24)

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  • Posted: Sep 5, 2018 at 10:44 AM by an anonymous user from or near: Atkinson, New Hampshire, United States

    I was told several times to email abuse of Bank of America.com. But, I’m having trouble. For years I have
    Been getting emails for a Miguel at my email. dlb16@comcast.net. As stated previously I do not
    Know this person and I have had trouble using my credit card, because you say it’s coming from another
    Location and device.

    PLEASE HELP ME WITH THIS

    dlb16@comcast.net

    delete


  • Posted: Aug 31, 2018 at 9:43 PM by an anonymous user from or near: Maple Grove, Minnesota, United States

    I ignored theses letters, emails and phone calls from Bank of America. One day last month I tried to use my card and it was denied. Maybe this wasn’t a scam?!

    I contacted them with the number on the back of my card and was told to call another number that deals with this issue. I provided the information they needed and supposedly my card was reactivated. This was several weeks ago. I tried to use my card this evening and it was denied again. What is the deal?

    I am ready to leave BofA. They will lose a good customer with this kind of service. Now I am wondering again if this was a scam.

    delete


    • Posted: Aug 31, 2018 at 10:26 PM by info

      If you are not sure if it a scam or not, always call the number at the back of your card to verify.

      delete


  • Posted: May 12, 2018 at 8:49 PM by an anonymous user from or near: Hingham, Montana, United States

    My spouse just received a SNAIL MAIL very official packet that claims to be from Bank of America. In both English and Spanish, it asks for date of birth, source of income, and completed W-9 and W-8BEN federal forms (which ask for SSN).

    No account number, strange version of the name in that the middle initial is omitted. It includes a contact phone number I don't recognize. I called the number on my BoA statement, and waited on hold about half an hour - no one ever picked up.

    delete


  • Posted: May 4, 2018 at 5:35 PM by an anonymous user from or near: Jasper, Indiana, United States

    I received this email, reviewed the headers and confirmed dns addresses as legit. It appears to have come from BoA. When I receive email messages like this, I call the number on the card. I discussed this with a BoA rep who told me it was a "phishing" email and that it did not come from BoA. He asked me to forward it to their abuse email address.

    I am concerned that BoA is claiming email originating at their sites, containing a valid DKIM, is a phishing email.

    delete


  • Posted: Apr 27, 2018 at 1:12 PM by an anonymous user from or near: Lowell, Massachusetts, United States

    Glad I found this site. I got 2 of those emails. #1 had the correct account number and the "FROM" email address looked legit. AND, they addressed me by name. The second one only knew me by email address, had the incorrect account number, and the " FROM" address was not recognizable to me.

    This all may be legit, but with all the recent security concerns, really could have been handled better. I forwarded both to the abuse email address. I feel reassured that I am not the only one.

    delete


  • Posted: Apr 25, 2018 at 6:06 PM by an anonymous user from or near: Arlington, Virginia, United States

    I called BofA. At least in my case, the email appears to have been legit. A very nice lady wanted to confirm my physical address and telephone number. They obviously already have the former, as this is where they send my monthly mortgage statements. Their security posture seems to be somewhat heightened.

    delete


  • Posted: Apr 25, 2018 at 5:03 PM by an anonymous user from or near: Broomfield, Colorado, United States

    According to Bank of America customer service these were accidentally sent out during a system test. The last four digits are an internal account number, not the card last four digits.

    The emails can be ignored, or call BOA customer service if concerned for confirmation.

    delete


    • Posted: Apr 25, 2018 at 9:56 PM by an anonymous user from or near: Mission Viejo, California, United States

      If it was a test, was it to 1) see how customers react?, or 2) in preparation for a campaign? If the former, what were they thinking? If the latter, they're planning to sell by deception. Either way, it's very disconcerting, and reflects badly on BofA. BTW, I received two other BofA explanations, one from the 800 number, and another from the ABUSE staff.

      delete


  • Posted: Apr 25, 2018 at 3:51 PM by an anonymous user from or near: West Chester, Ohio, United States

    If it is real, BOA has violated their #1 rule from their legit website:

    "To report a suspicious email: We’ll never ask you to send us personal information such as an account number, card PIN or Social Security or Tax ID over text or email. If you do receive a request like this or any other suspicious phishing email, please forward it to us at abuse@bankofamerica.com. We will only reply to your message if we require additional information."

    delete


    • Posted: Apr 25, 2018 at 4:03 PM by info

      They never asked you to send information. They asked you to contact them or sign into your online account to update your information.

      delete


      • Posted: Apr 25, 2018 at 4:49 PM by an anonymous user from or near: West Chester, Ohio, United States

        I disagree. The e-mail was full of links. While I believe the e-mail to be legit, it was an extremely poor way of contacting customers by starting out "Please contact us to update your personal information to avoid interruption of your credit card account..." and providing live links just like any common phishing scam. BOA should have a serious conversation with ExactTarget, Inc., the company they hire for promotions and owner of the IP address.

        delete


  • Posted: Apr 25, 2018 at 2:48 PM by an anonymous user from or near: San Bernardino, California, United States

    Got the same email too, but the last 4 digits is incorrect. Decided not to do anything..

    delete


  • Posted: Apr 25, 2018 at 2:48 PM by an anonymous user from or near: Santa Clara, California, United States

    I received the same email about needing personal information on my checking account. I forwarded the email to abuse@bankofamerica.com

    delete


  • Posted: Apr 25, 2018 at 2:42 PM by an anonymous user from or near: Ann Arbor, Michigan, United States

    I also received this BoA email, and the last four digits of my account number were incorrect. Highly peculiar...I ain't touching it.

    delete


  • Posted: Apr 25, 2018 at 2:10 PM by an anonymous user from or near: Venice, Florida, United States

    I received the email and it did have my last 4 digits correct. Still doesn't make sense since I have not moved or changed my phone. Forwarded it to abuse@bankofamerica.com

    delete


  • Posted: Apr 25, 2018 at 1:27 PM by an anonymous user from or near: Duluth, Georgia, United States

    I got this email but do not have a Bank of America account yet it claimed to have the last 4 digits of my account. This still seems fishy to me.

    delete


  • Posted: Apr 25, 2018 at 1:12 PM by an anonymous user from or near: Bismarck, North Dakota, United States

    We also received this same email with incorrect account ending info. If Bank of America can't get my account info correct, I sure do not need to verify my personal information for them either. Still feels like a scam to me.

    delete


  • Posted: Apr 25, 2018 at 1:01 PM by an anonymous user from or near: Columbus, Ohio, United States

    I got one too, but like an idiot I clicked on the links and tried to enter my info on my phone. I compared the site to the actual BoA site taken from google and it was identical. I refreshed both a couple times to make sure, and they both were the same, so I think it's a legit site like the article said. I did not have my info on hand so I had to go to "forget my password" and enter additional info.

    I managed to get the info later and log in on from the site (not from the email but from google) on a pc. A window popped up and told me info did need to be updated, on stuff like dual citizenship and income. I'm just confused why they gave me the wrong last 4 account numbers if it was legit...the "emcom" in the email address worried me.

    delete


  • Posted: Apr 25, 2018 at 12:41 PM by an anonymous user from or near: Akron, Ohio, United States

    Got the email as well, not my account # and reported to abuse@bankofamerica.com

    delete


  • Posted: Apr 25, 2018 at 12:40 PM by an anonymous user from or near: Delavan, Wisconsin, United States

    I received such an email but with the wrong last 4 digits of the c/c which makes me think it is a scam or someone is using my email address.

    delete


  • Posted: Apr 25, 2018 at 12:34 PM by an anonymous user from or near: Richardson, Texas, United States

    I received this email but the last 4 digits of the account number are not mine.

    delete


  • Posted: Apr 25, 2018 at 12:01 PM by an anonymous user from or near: San Jose, California, United States

    Received this email today. We don't have an account ending in 5939. Did not click any of the links.

    delete


  • Posted: Apr 25, 2018 at 11:33 AM by an anonymous user from or near: Wake Forest, North Carolina, United States

    Thanks for this article, it gives me peace to read your article after having received this email from boa.

    Made many calls to boa and had many minutes of hold time and never got an answer as to why this email came to me.

    It looks like they could have simply called the dept. that sent the email out of Charlotte to confirm its authenticity.

    delete