"U.S. Bank Alert" Phishing Scams and Malicious Emails

U.S. Bank customers should never click on a link in an email to sign into their accounts or turn on "Enable Editing" for Microsoft Office email attachment (Word or Excel document) that ask them to do so in order to view the same document. Clicking on a phishing link that takes you to a fake U.S. Bank website can steal your online account credentials. And, opening and turning on "Enable Editing" for a malicious Microsoft Office document can infect your computer with spyware, ransomware or other malware.

U.S. Bank Alert Phishing Scams and Malicious Emails

A Sample of a "U.S. Bank Alert" Phishing Scam and Malicious Email

From: U.S. Bank Online [mailto:usbank@stjamesmac.com]

Sent: Tuesday, May 01, 2018 9:44 AM

Subject: U.S. Bank Alert

View this e mail as a Website page. See our Security Policies.

U.S. Bank?

Your credit-based card account was charged at Apple Online Store for $1,414.67.

Please do not respond to this email. If you want to get in touch with us, please log in to U.S. Bank Online Banking at usbank.com and send a message to Customer Service.

You are getting this e mail because you signed up for alerts through U.S. Bank Online Banking. If you no longer wish to get this alert, log in to U.S. Bank Online at usbank.com to temporarily terminate or permanently delete this notification.

View Details Here

U.S. Bank Online Banking

U.S. Bank who have received similar emails (like the one above), and who have clicked on the link in them and attempted to sign into their accounts, are asked to change their U.S. Bank account password and contact U.S. Bank for help.

For those who have opened the attached Microsoft Word document and turned on "Enable Editing", they are asked to scan their computer with the anti-virus software installed on it.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.

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Comments, Questions, Answers, or Reviews

Comments (Total: 13)

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January 1, 2020 at 4:04 AM by
"U.S. Bank Alert" Phishing Scams and Malicious Emails

"Important : Updates to your U.S. Bank account

U.S. Bank <no-reply@notification.usbank.com>

Tue 12/31/2019 1:21 PM

U.S Bank

We have recently upgraded our website and multi-factor verification service for security purposes. You are required to re-confirm your online status to have your account enrolled in the new multi-factor verification service and to avoid account restrictions due to recent updates.

Due to the system maintainance, all account holder are required to update their information. If you don't update your information within 2days, we'll limit and suspend your online account. Sorry for the inconvenience caused by our security measurements.

For verification click http://www.usbank.com/verify to restore and ensure the safety of your Account .

We look forward to helping serve your financial needs.

U.S. Bank"

Here is another scam.


October 1, 2019 at 5:55 PM by
"U.S. Bank Alert" Phishing Scams and Malicious Emails

Here is another scam. I am not a customer

- Forwarded Message -

From: US Bank <verify-sys762367@twcny.rr.com>

Sent: Saturday, September 28, 2019, 8:54:03 PM CDT

Subject: US Bank: Consumer Banking | Personal Banking

U.S. Bank

Dear Customer,

We recently have determined that different mobile have tried to log into your us bank account

Multiple access faiIures automatically places your account on Iimitation.

You are required to reconfirm your account information to include a recurrence of any future

attention with your card online access.

You will need to visit our verification page in order to remove Iimitation from your account.

To proceed, 'Secure My Account' below and sign in to your U.S. Bank account(s).

Thank you for your Cardmembership. We look forward to continuing to serve you

We are dedicated to protecting your information.

Thank you for choosing U.S. Bank.

Equal Housing Lender

© 2019 U.S. Bank

Please do not reply to this automated email.


July 20, 2019 at 8:04 PM by
"U.S. Bank Alert" Phishing Scams and Malicious Emails
an anonymous user from: San Diego, California, United States

Our HOA banks with US Bank. This morning I went directly to my local US Bank at Grand Ave and Ingraham. It was from USBank-Care

V8b5M9-Call Now



Your US Bank Credit Card may be RESTRICTED been


I called the number and the person answered as a US Bank customer service.

They immediately asked for my full social security number. I cut the call off and went directly to my local US Bank.


March 25, 2019 at 12:34 AM by
"U.S. Bank Alert" Phishing Scams and Malicious Emails

I don’t have a US Bank account:

"From: U.S. Bank Alerts [mailto:otrs@havasweb.hu]

Sent: March 23, 2019 11:59 PM

To: Recipients <otrs@havasweb.hu>

Subject: Important Security Update

Log in to Online Banking

US Bank

Dear Customer,

We noticed an invalid login attempt to your U.S. Bank online account from an unknown

IP address, we have temporarily suspended your account. You need to confirm your account information for your online access to be re-activated.

To access your account : Log on to https://www.usbank.com/index.html

Note that this update is important and compulsory as failure to do so might lead to service disruption

U.S. Bank Online Banking"


December 16, 2018 at 8:58 PM by
"U.S. Bank Alert" Phishing Scams and Malicious Emails
an anonymous user from: Onalaska, Wisconsin, United States

I also got one today, also do not have an account. These people should be ashamed of themselves.


December 14, 2018 at 4:58 AM by
"U.S. Bank Alert" Phishing Scams and Malicious Emails
an anonymous user from: Town and Country, Missouri, United States

I got an alert about someone trying to sign into my US Bank account and I don't even have one.


September 28, 2018 at 10:28 AM by
"U.S. Bank Alert" Phishing Scams and Malicious Emails
an anonymous user from: Needham, Massachusetts, United States

I received an email from U.S. Bank Online (email info@comcast.net) re Important Notice Regarding Your Account.

It said my mailing address has been changed. I don't have an account with U.S. Bank.


September 10, 2018 at 11:10 AM by
"U.S. Bank Alert" Phishing Scams and Malicious Emails

Received this:

"From: U. S. Bank <U.S.Bank@mail.com>

Date: September 9, 2018 3:36:01 PM PDT

To: Undisclosed-Recipients:;

Subject: Notification Regarding Your Bank Account"


June 21, 2018 at 10:10 PM by
"U.S. Bank Alert" Phishing Scams and Malicious Emails
an anonymous user from: Bowling Green, Kentucky, United States

Received multiple emails; US Bank Alert. Your account security preferences have changed. Provides telephone number and opt out link to text.


June 13, 2018 at 1:15 PM by
"U.S. Bank Alert" Phishing Scams and Malicious Emails
an anonymous user from: Morrow, Arkansas, United States

I just got the same e-mail today. I googled USBANK scam and found this web site. I never clicked into the links. Thanks for your website.


Write Your Comment, Question, Answer, or Review


Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • Identitytheft.gov: If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at www.identitytheft.gov. This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

"U.S. Bank Alert" Phishing Scams and Malicious Emails