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"Who is Erica?" - Bank of America Virtual Financial Assistant

Bank of America customers, the "Who is Erica?" email below, which claims that Bank of America will be releasing a virtual financial assistant app soon for Android and Apple users, is legitimate. The email has no phishing links, does not request personal information and was actually sent from a legitimate Bank of America email address.

Who is Erica? - Bank of America Virtual Financial Assistant
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The "Who is Erica? - Bank of America Virtual Financial Assistant" Email

Who is Erica? - Bank of America Virtual Financial Assistant Email

From: Bank of America <customerservice@emcom.bankofamerica.com>

Sent: Wednesday, May 30, 2018 12:03 PM

Subject: Who is Erica?

Erica makes saving, spending and banking easier than ever

Bank of America

Who is Erica? Coming soon.

Erica will help make your financial life easier with valuable alerts,(1) helpful insights and financial guidance.

Hi there! I'm Erica, your virtual financial assistant. Let's Get Started.

We are bringing more convenience to your Mobile Banking app.2 Erica will soon make banking easier.

Who is Erica?

LIFE / BETTER CONNECTED(TM)

Download on the App StoreGet it on Google Play

1. You may elect to receive alerts via text or email. Bank of America does not charge for this service but your mobile carrier's message and data rates may apply. Delivery of alerts may be affected or delayed by your mobile carrier's coverage.

2. Mobile Banking requires that you download the Mobile Banking app and is only available for select mobile devices. Message and data rates may apply.

This mobile feature, ERICA, is only available in the English language. This feature requires that you download the Mobile Banking app and is only available for select mobile devices. Message and data rates may apply.

Android, Google Play and the Google Play logo are trademarks of Google, Inc. Apple, the Apple logo, Touch ID, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

LIFE / BETTER CONNECTED is a trademark and Bank of America and the Bank of America logo are registered trademarks of Bank of America Corporation .

Thank you for being a Bank of America customer. You received this email as part of your existing relationship with us.

Bank of America Email, 9th Floor NC1-028-09-02, 150 N College St., Charlotte, NC 28255. Please do NOT send any physical mail to this address, especially mail containing sensitive information.

Although the email is not a phishing scam, Bank of America customer should still not click on links in emails, especially suspicious ones. They should instead, always go directly to Bank of America's website at www.bankofamerica.com and sign into their accounts from there, update their personal information or view other important notifications. This will prevent them from becoming victims of phishing scams.

To learn more about Erica, click here.

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Note: Some of the information in samples on this website may have been impersonated or spoofed.
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"Who is Erica?" - Bank of America Virtual Financial Assistant