Review of Just Superb at www.just-superb.com

Dearest Abigail,
Apparently you have way too many unsatisfied customers to handle all by yourself. I too am an UNHAPPY customer, I placed my order on 12/7/20 thinking there would be no problem whatsoever getting my order before Christmas. It is now 12/22/20 at 4:45pm with NO PURCHASED ITEMS at my home.
Hhhmmmm, after reading your numerous complaints, mostly about the exact same issue, I’m pretty sure that I won’t be receiving anything by Christmas for my family members! Thanks, I have now learned my lesson to NEVER again buy anything online or from any store that comes from China!!!!!
Public beware, DO NOT BUY FROM THIS COMPANY, they take all your personal information, bank card information, plus the transaction fee, and then you don’t receive your order, (my order was supposed to be free shipping, so WHAT IS THE PROBLEM?) Fraud, incompetence, one person (Abigail) trying to run the whole company? I want my money back and I’m reporting this company to the BBB. Save me your apologies or excuses, I don’t want to hear them. I know when I’ve been scammed. My order is #4260, tracking #303219774711. I hope this review will be read by many people, so they will save their money and not order from (oddly Superb)!!!!!!!!

I haven't received the order after the payment. Where is my order???

Order #156087-JS
Order#156087-JS

Do I need to contact my CC company and file a fraud claim to try and get MY hard earned $ back or are the orders I paid for actually coming?

Thanks...

Hi,

We are devastated to hear you had such a bad experience with us. We try to maintain the highest standards of service, but clearly that's not what happened here.

I have personally checked your order and found that it was shipped out last November 2, 2109 and is now in transit to your destination. We have sent you a shipping confirmation to your email for your reference.

To provide you more information of the delivery, I have forwarded this to one of our customer support who will get in touch with you shortly. We hope to find a solution than makes you smile.

Best Regards,
Abigail
Just Superb Support

Buyers Beware. I’m still waiting for my tracking numbers to work instead of having the only information I can access state that my 2 orders are coming from China and my tracking numbers CANT BE FOUND!???. What’s the point of a tracking number?
It’s been almost a week since I placed the orders and even paid their 3.99$ EXTRA for secure or expedited shipping neither of which I feel are happening. Not feeling too secure here. My dumba$$ ordered two seperate orders for about 180$ worth of stuff. Hopefully the packages come and don’t take 7 weeks/ months/ or not at all and “just-superb” isn’t “just bull$#! ” I just want what I paid for not excuses or apologies. This is why I usually only buy things that say made in U.S.A, thanks China 🙏 lesson learned

Hi!

We want to extend our sincerest apologies concerning all the issues that you have faced. You should be able to trace your package 3-5 days after it was shipped out. We hope you will give us and opportunity to discuss this further with you.

You can reach out to us via email at support-just-superb.com. Please provide your name, email or phone number for us to further investigate. We look forward to hearing from you and earning you back your business.

Yours sincerely,
Abigail
Just Superb Support

Please do not consider purchasing from just-superb - I have been waiting 7 weeks for my delivery. On expediting the order I have been told I need to contact the post office! When I placed the order it was for delivery to my doorstep! This company is to be avoided at all costs.

Hey! I'm Abigail from Just Superb. We are sorry to hear your frustration about the delivery. I understand the trouble as I also purchase things online. One of the most common reasons why your package is stuck in the post office and is up for pick up is that you may need to settle some fees such as customs fees in order for the delivery to continue.

Once the package leaves our warehouse, we no longer have a control on the delivery, we appreciate your understanding. If the package gets returned to us, we can always arrange a refund for you. You can continue emailing us at support-just-superb.com on how you want to proceed.

Your patience and understanding is greatly appreciated. Have a good day!

Very disappointed with this sight! I ordered a Let it Be dress that stated on line that it was 100% cotton.
Even the label says 100% cotton but it is not. It has spandex in it! Not happy at all!
So I have just started what I expect to be a complicated and lengthy process of making a return, judging by the comments I'm seeing.
I will review this process at a later date.

Hi!

Thank you for your time in sharing your experience with us. We have just recently switched to 100% cotton material so what happened in your order is not normal and would be investigated further.

Please send us your order information at support-just-superb.com. We'd like to make it right for you by giving you a voucher or a refund, whichever you prefer. We look forward to hearing from you.

Best Regards,
Abigail
Just Superb Support

The reviews look terrible... I just ordered, but I am going in to cancel now. Thank you all for your honest feedback. "Abigail", I would probably think about mixing it up a bit on the responses 😂

Good luck. I just spent the last week "cancelling" an order and all you get is automated replies. File a claim with your cc company or paypal.

Hi!

Thank you for sharing this feedback.

We are saddened to know that you are planning to cancel your order based on the review. However, we totally understand and would respect your decision in this matter.

I'd be glad to assist you with it, however, I don't have your order information on hand. Thus, we ask to send your request at support-just-superb.com. We have been sending orders to customers for a long time and with quality. However, there are some issues that we do not have a control of that leads to problem with delivery. But we always do our best to provide the best compensation for your customers.

We hope you can give us a chance in the future to show the quality of the goods we offer. Have a good day!

Best Regards,
Abigail
Just Superb Support

Their customer service is horrible. You send them an email with an issue and then get an automated response they will contact you in two days. Weeks later, still nothing.

Hi!

We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers.

Our emails are personalized except for our marketing emails which you would received when you sign up to our mailing list. We'd love to hear more about your concern, please send us your order information at support-just-superb.com.

Please don't worry, we can either process a refund for you or give you a store upon further checking. We're looking forward to hear from you. Have a good day!

Best Regards,
Abigail
Just Superb Support

Nothing superb here . This company is a fraud . I ordered few dresses from their website .What I got looks completelly different then the pictures .Few sizes smaller , color was different , the material was awful and even the shape of the dress is different .

I am asking for full refund and I will report them to facebook and paypall .This company has to be banned .Everything is made in China and it is terrible

False advertizment

Hi!

Our apologies to know that the product you received it not what you expected. We take pride on our products and services and the high quality standards we maintain, and would like to make things right.

Kindly send us your order information at support-just-superb.com for us to assist you in this matter. We'd love to hear from you!

Best Regards,
Abigail
Just Superb Support

Hello,

ORDER #94162-JS

I have received my order from you and I am very disappointed with it. It is far too big and the fabric is shiny and horrible! I was expecting sweatshirt fabric not this. I don't think that it is worth the money that I have paid you.
I would like to return the product and have a full refund, please send return details and a label ASAP.

Patricia

Same here. Nothing like the pictures. Fabric is stiff & shiny with a cheap looking applique. Didn't bother to even try it on. Yuck.

HI Patricia,

We’re sorry your experience didn’t match your expectations. This was an uncommon instance and we’ll do better. I'd like to make it right for you so I have forwarded your concern with our expert Customer Support.

We will get in touch with you as soon as possible to make things right again. Your business is very important to us. Have a good day!

Best Regards,
Abigail
Just Superb Support

Where is my order?
Placed and order on 2 April as a birthday gift to me. On Sat 1 june I get a text saying : "Just Superb: We hope you love your order...."

Today is 3 June and still no order. What is there to love?

Sent numerous emails. No response. Am I even gonna receive my order or have I just thrown money down the drain again!

Did you ever receive your order?
I have not and they gave me an "it's lost" email and then when I asked for a full refund they gave me an "it's found and delivered" email.
I have never received it and they are saying I need to get with USPS.
Are you kidding me?!
I wish I would have read this website and not ordered from them.
It was only one dress but from the looks of this place, this place is a scam and it adds up with as many problems they have with others.

Hi!

Thank you for writing to us!

We are sorry to hear that you still haven't received your order. Since we ship internationally, customs sometimes holds the package for a few days for inspection causing the delay.

However, we are doing our best to resolve any issues like this. Please send us an email with your order number and full name at support-just-superb.com for us to assist you with your concern.

We assure you that we will find the best solution for your order.

Best Regards,
Abigail
Just-Superb

Good Evening, I have received the item and I’m not happy with the item. It was apparent that the Jack Skellington motif was either ironed on or pressed on to the clothing and was stuck together.

I had to prise the item apart from the inside to try on the clothing which was not to my liking. I was not aware the item was being shipped from China where larger sizes come up considerably smaller than U.K. brands.

I would like to return said item and request a full refund as I am not satisfied with the quality.

Not happy UK customer.

HI there! :)

We are sorry to know that you are not satisfied with the quality of our products. We will let our product team know about your feedback for documentation purposes. We understand and respect your decision to return the product.

Please send us an email at support-just-superb.com and provide your name and order number for our competent support to assist you.

Rest assured we'll do our best to assist you with your concern :)

Best Regards,
Abigail
Just-Superb

Hi! :)

We are sorry to know that you are not satisfied with the product. Our dresses are slim-ft sized. We always recommend to order 1-2 sizes from your regular size.

No worries, you can send us an email at support-just-superb.com. We can process a replacement in larger size or whichever you like.

We will do our best to resolve your concern :)

Best Regards,
Abigail
Just-Superb Support

I ordered last week. there is no sign of anything on the tracking number they gave me. Is this a total scam. should I dispute the charges now?

Hi! :)

I'm sorry to hear that you haven't received your order yet.

Please know that I understand how worried you are. Our delivery timeframe is 2-4 weeks from the shipped date. Many times, our customers get their items within a few days, but usually the biggest holdup will be if the item is being shipped internationally and customs holds onto the item for a few days while they check it.

But don't worry, we'll do our best to assist you with your concern. Please send your order number and full name at support-just-superb.com for us to investigate further.

I assure you that we'll do our best to locate your package :)

Best Regards,
Abigail
Just-Superb

Yes, before it is too late. Let your bank or payment processor advise you.

I ordered yesterday. Tried to cancel today. Got an e-mail saying takes 2 to 6 days to look into my request! WHAT! No way.

Called my bank and once the order goes from pending status I WILL be filing a dispute. This happened to me once before from another company online.It was a nightmare!

Will I ever learn? When you see those ads on your phone they are usually a scam. Now they have my credit card info. Last time I had to change my credit card because they tried to charge me 100.00 almost a year later.

Cancel my order Superb clothing. Today. Or else I will call my bank and get you reported.

HI :)

I'm sorry to know that you weren't able to cancel your order.

Due to the amount of emails we receive each day, it may take 24-48 hours for our support to send a response. Also, we are not a scam and we have been sending orders on time and with quality to our customers.

Please send us your order information at support-just-superb.com for us to further check your order. Rest assured that we will give you the best resolution possible.

Best Regards,
Abigail
Just-Superb

Ordered a sweatshirt. First, they sent me the wrong size and color.

Contacted them about both issues. So they sent me the right size but still the wrong color.

Apparently, they don't know the difference between green and blue. Asked for a refund. They said ok. It's been a week.

I wrote them a few days ago asking about refund status. They said they need more time to resolve the issue.

What do you need more time to do?

Horrible.

Don't order from them.

Hi!

Thank you for writing your feedback!

First of all, we apologize for all the inconvenience we have caused you. Miscommunication is a big problem and rest assured that we will do our best to have this resolved. We ask that you send us an email again at support-just-superb.com so we can find a better solution for your concern.

We will do our best to make your experience better.

Best Regards,
Abigail
Just-Superb

Open a dispute with your bank to have your money refunded before it is too.

I ordered and paid for clothing on December 2, 2018 but have not received it yet as of January 13, 2019! I was never given a tracking number until I complained January 7, 2019 stating it was delivered t 7:45 in the morning December 26, 2018 but my apartment wasn't even open at that time!

Besides, I have informed delivery and the order hasn't been scanned in at USPS. I am very distraught behind this deception, dishonesty and bad business practice!

Thank you,
Virgie S...

HI Virgie!

Thank you for writing to us!

Our apologies to know about this experience. We ship internationally, thus, once the package arrives at the destination country, it will be handed over to the local courier which is USPS in your case. After that, we no longer have a control on the delivery.

However, we do our best to keep track of the package to see it's location. If the package wasn't delivered even after the tracking states delivered. It could have been delivered to your local post office or the front desk. May we ask if you have checked it there?

If no packages were found at all, we'd be glad to arrange a reshipment to make this a much better experience for you. Just send us an email at support-just-superb.com and provide your full name and order number.

Best Regards,
Abigail
Just-Superb

I ordered November 12 an item and still have not gotten it. It got lost in the mail

HI there!

Our apologies to know that it took a long time to receive your order. We ship internationally, however, your package should have been delivered within 2-4 weeks from the shipped date.

Factors such as customs clearance and weather greatly affects the delivery. These factors are something we do not have a control over, so we hope you understand.

But don't worry, if we have confirmed that the package was lost. We can easily process a replacement for you. Please send your order information to our support at support-just-superb.com.

We aim to make this experience better for you!

Best Regards,
Abigail
Just-Superb

From Donna wade.

I sent an order in late November, early December with payment and as of yet receiving nothing. Pleasee respond.

HI Donna!

We appreciate your time in writing your feedback.

Our deep apologies to know that you haven't received your order after a long time. Please note that as per our delivery timeframe, you should have received your order by then.

There are a lot of factors that causes undelivered packages. Kindly send us your order information at support-just-superb.com for us to further investigate :)

We hope to make this better for you!

Best Regards,
Abiail
Just-Superb

HI Donna!

We appreciate your time in writing your feedback.

Our deep apologies to know that you haven't received your order after a long time. Please note that as per our delivery timeframe, you should have received your order by then.

There are a lot of factors that causes undelivered packages. Kindly send us your order information at support-just-superb.com for us to further investigate :)

We hope to make this better for you!

Best Regards,
Abiail
Just-Superb

Also, in addition to orders being very slow, shipped from China, you can find the same products for a cheaper price from a more local business. Try Amazon.

Hi!

Thank you for writing to us!

We are shipping internationally and factors such as strict aviation security and customs clearings and weather greatly affects the delivery. These are factors that are totally out of our control. Thus, we hope you understand.

Also, the reason why our products are competitively a little higher than others is because we have a great manpower to back up our fulfilment centers, our customer service and we have warranty and shipping coverage.

Hope this helps :)

Best Regards,
Abigail
Just-Superb

I ordered something around the same time and just received my order today, 1/11/19. Keep checking the tracking information, the shipping time is very slow.

Hi!

We are glad to know that you have received your package :) We are currently we are offering all happy customers a *$10 voucher* in return for a quick review (takes 1-2 minutes to complete).

I would love if you can participate. All instructions are outlined in the link below.

Get your free $10 gift voucher: https://just-superb.com/pages/feedback-pos

You can get back to me if you need anything, anytime! Super happy to have you with us.

Sincerely yours,
Abigail
Just-Superb

Open a dispute with your bank to have your money refunded.

Will do! Haven't received order. They are not responding!!

Hi!

Our apologies to know that you are not receiving a response.

Due to the number of emails we received each day, it may take 24-48 hours to respond to your email. Please send us your order information at support-just-superb.com for us to help you trace your order.

We assure you that we will do our best to make things right!

Best Regards,
Abigail
Just-Superb

Waited since November 2018 and still has not arrived! -#$%

I'm so angry I got scammed by thus dodgy website.

I placed an order on December 2, 2018 and haven't received anything nor a refund tha I asked for!