Review of Just Superb at www.just-superb.com

Dearest Abigail,
Apparently you have way too many unsatisfied customers to handle all by yourself. I too am an UNHAPPY customer, I placed my order on 12/7/20 thinking there would be no problem whatsoever getting my order before Christmas. It is now 12/22/20 at 4:45pm with NO PURCHASED ITEMS at my home.
Hhhmmmm, after reading your numerous complaints, mostly about the exact same issue, I’m pretty sure that I won’t be receiving anything by Christmas for my family members! Thanks, I have now learned my lesson to NEVER again buy anything online or from any store that comes from China!
Public beware, DO NOT BUY FROM THIS COMPANY, they take all your personal information, bank card information, plus the transaction fee, and then you don’t receive your order, (my order was supposed to be free shipping, so WHAT IS THE PROBLEM?) Fraud, incompetence, one person (Abigail) trying to run the whole company? I want my money back and I’m reporting this company to the BBB. Save me your apologies or excuses, I don’t want to hear them. I know when I’ve been scammed. My order is #4260, tracking #303219774711. I hope this review will be read by many people, so they will save their money and not order from (oddly Superb)!

I haven't received the order after the payment. Where is my order?

Order #156087-JS
Order#156087-JS
Do I need to contact my CC company and file a fraud claim to try and get MY hard earned $ back or are the orders I paid for actually coming?
Thanks...

Hi,
We are devastated to hear you had such a bad experience with us. We try to maintain the highest standards of service, but clearly that's not what happened here.
I have personally checked your order and found that it was shipped out last November 2, 2109 and is now in transit to your destination. We have sent you a shipping confirmation to your email for your reference.
To provide you more information of the delivery, I have forwarded this to one of our customer support who will get in touch with you shortly. We hope to find a solution than makes you smile.
Best Regards,
Abigail
Just Superb Support

Buyers Beware. I’m still waiting for my tracking numbers to work instead of having the only information I can access state that my 2 orders are coming from China and my tracking numbers CANT BE FOUND!?. What’s the point of a tracking number?
It’s been almost a week since I placed the orders and even paid their 3.99$ EXTRA for secure or expedited shipping neither of which I feel are happening. Not feeling too secure here. My dumba$$ ordered two seperate orders for about 180$ worth of stuff. Hopefully the packages come and don’t take 7 weeks/ months/ or not at all and “just-superb” isn’t “just bull$#! ” I just want what I paid for not excuses or apologies. This is why I usually only buy things that say made in U.S.A, thanks China 🙏 lesson learned

Hi!
We want to extend our sincerest apologies concerning all the issues that you have faced. You should be able to trace your package 3-5 days after it was shipped out. We hope you will give us and opportunity to discuss this further with you.
You can reach out to us via email at support@just-superb.com. Please provide your name, email or phone number for us to further investigate. We look forward to hearing from you and earning you back your business.
Yours sincerely,
Abigail
Just Superb Support

Please do not consider purchasing from just-superb - I have been waiting 7 weeks for my delivery. On expediting the order I have been told I need to contact the post office! When I placed the order it was for delivery to my doorstep! This company is to be avoided at all costs.

Hey! I'm Abigail from Just Superb. We are sorry to hear your frustration about the delivery. I understand the trouble as I also purchase things online. One of the most common reasons why your package is stuck in the post office and is up for pick up is that you may need to settle some fees such as customs fees in order for the delivery to continue.
Once the package leaves our warehouse, we no longer have a control on the delivery, we appreciate your understanding. If the package gets returned to us, we can always arrange a refund for you. You can continue emailing us at support@just-superb.com on how you want to proceed.
Your patience and understanding is greatly appreciated. Have a good day!

Very disappointed with this sight! I ordered a Let it Be dress that stated on line that it was 100% cotton.
Even the label says 100% cotton but it is not. It has spandex in it! Not happy at all!
So I have just started what I expect to be a complicated and lengthy process of making a return, judging by the comments I'm seeing.
I will review this process at a later date.

Hi!
Thank you for your time in sharing your experience with us. We have just recently switched to 100% cotton material so what happened in your order is not normal and would be investigated further.
Please send us your order information at support@just-superb.com. We'd like to make it right for you by giving you a voucher or a refund, whichever you prefer. We look forward to hearing from you.
Best Regards,
Abigail
Just Superb Support

The reviews look terrible... I just ordered, but I am going in to cancel now. Thank you all for your honest feedback. "Abigail", I would probably think about mixing it up a bit on the responses 😂