I consider the website denzanestore.com untrustworthy. On 9th April 2018, I saw the advertisement on denzanestore.com for thumb-drive size portable battery online at a "penny," but only found out there's a shipping cost of $25USD for 6 thumb drives at the end.
The Online order form goes like this
1. Personal particulars
2a. Choose product "Buy 4 Get 2 Free For $3.49"
2b. Payment Information
3. Upgrade to 2x battery capacity at additional $3 each? "Yes"
4. Order Confirmed. Display final bill with hidden cost
As you can see, there is no order summary page for customer to review and amend before confirming the order. No OTP was sent to mobile to verify if the transaction is legit. It even charges $3 for the 2 free units.
Final Bill
4 OhmCharge Android Get 2 Free : $0.01
6 OhmCharge PLUS Android Upgrade : $18.00
SubTotal : $18.01
Shipping : $24.95
Grand Total : $42.96
I've emailed them at support@denzanestore.com but they rejected my refund request as it is a "promotional item" so I've contacted the bank to raise a "Merchant dispute" and were waiting for them to reply.
Since 9th April 2018, I've been getting responses from their team saying, "order is already being processed. You should receive your order soon. We apologize for this delay, as we are currently facing extremely high demands.",
"We hope you understand that we have no intention to scam or let our customers wait for too long, but because of tremendous orders that we are receiving, we are having difficulty shipping the orders in a timely manner. Our small but dedicated shipping team is working round the clock to get everything out, but unfortunately, we are behind. We sincerely apologize for all the inconveniences this may have caused you!",
"Also, please note that we can’t offer refunds for shipping and handling, as we already secured all transactions with the third party shipping carrier.",
"We like to be as honest with our customers as we can, and we’d especially like to be honest with you. At this moment, we can’t give you an exact date as to when your product will be delivered. We sincerely apologize for this delay. Our small but dedicated team is already doing our best to deliver your item as soon as possible. Rest assured, we expect your order to arrive soon.
We will be sending you another email with the tracking information once your order is shipped."
If you notice, every response is merely buying time with no assured delivery date/time but covering up excuses and leading to another excuse.
For an order placed on 9th April, any shipment team can fulfill the order in a month max, but this company looks like a scammer and fraudulent company with false advertisement and spiked up shipping charges, with no intention to fulfill the order and only take the money from customers.